Rated 3.8 out of 5 by 22
Rated 5.0 out of 5.0 by BERGE9 Home away from home!!
This hotel has improves dramatically with the new manager and staff. I must say they really take ownership of the facility stating that it is "Their hotel". They do all that is possible to make your stay as comfortable as at your own home.
I highly recommend this property!! I'm going back!!
December 2, 2013
Rated 5.0 out of 5.0 by DDDDSSS My Stay on GeorgeWest
The staff is great, cookies a-ready on the lobby. They put on a snack dinner every night in the eating area, which is good since Gerge West town is rather limited in eating places. Great people and clean rooms.
November 15, 2013
Rated 5.0 out of 5.0 by Rebel27 By far the best place in town to stay!
GREAT front desk agents. They take customer service to a whole new level. Friendly, courteous, helpful, and we'll-trained in providing customer satisfaction.
When I stay there I feel at home.
November 4, 2013
Rated 5.0 out of 5.0 by Nacho2013 Great Stay
My company stayed here for over 6 weeks @ the Holiday Express in George West. The staff was great and the service was professional. Happy hour was enjoyable and the food was great. To Anita and her staff...Great job!!!
October 25, 2013
Rated 1.0 out of 5.0 by KFO7 Not a good experience
We were checked into an occupied room not once, but twice!! The first time the other guests were in the room getting dressed. Not good. While we were waiting for the Front Desk Clerk to sort it out she said "it happened again" to one of the other employees. We found out later that other people in town for the same wedding had the same problem. I can overlook some things in a hotel but this is not one of them. Not impressed with their reaction either.
On Sunday the breakfast hours were posted until 10am. When I went down at 9am they were down to one cinnamon roll and when it was gone, they just turned off the light and did not refill. They did not replace the scrambled eggs and the biscuits were rock hard. I know for a fact that the property was sold out and that others must not have gotten any breakfast.
Very unimpressed, even if it is a franchise in a small town.
October 24, 2013
Rated 2.0 out of 5.0 by Biff0429 Electricity
On 10/21/13 the power went out across the town. Lights came on everywhere except in the rooms at the Holiday Inn Express. I went to bed early. When I awoke there was still no power in the room. When I asked the front desk I was told that the maintenance man would be there after 9:00 AM. This is very upsetting to me because there seems to be no sense of urgency to get a guy here to flip some breakers to restore power to the rooms. I am a private contractor and I lost $200-$300 in revenue because of this lack of power. I do not fault Holiday Inn Express for the outage but I do find fault in this lack of urgency to get everything up and running as soon as possible. For me, this is poor management at the local level that is intolerable. I will consider other places to stay in the area in the future.
October 22, 2013
Rated 5.0 out of 5.0 by tex39 great service
The staff at this property is great and attentive to the guest and happy hour was great nothing over the top just enough after a heavy day of work. just wish all of you branches did that.
September 29, 2013
Rated 5.0 out of 5.0 by choppers72 Great stay
I work in the oilfield around George West Texas. The staff here are very courteous and put a smile on your face. Since we stay here a lot they already call me by my first name. If there is a problem with my room they will either take care of it or switch me to another as soon as they are able to. The general manager has a good staff that make us feel at home because we stay here for up to 2 weeks sometimes. I would recommend this hotel tom others if they have a choice.
September 26, 2013