Rated 3.9 out of 5 by 51
Rated 2.0 out of 5.0 by Mamafootball52 Room was So HOT
Our room was 90degrees and took literally hours to cool off. As a rewards member I was so excited to find this holiday inn in Georgetown. Due to our son attending the university we will be spending a LOT of time here.
October 8, 2013
Rated 5.0 out of 5.0 by Dave1960 Great Hotel; Great breakfast!
Super clean and quiet hotel with a fantastic breakfast. Would not stay anywhere else in Georgetown.
October 5, 2013
Rated 5.0 out of 5.0 by Brightside Great place to stay!
We have stayed here a few times and its always clean and wonderful people. They had a full house when we arrived a big family reunion a wedding and a full house of local families coming for a football game. The place was so quiet even with all of this going on. The staff was very kind and took care of all our needs. I did ask why the room was so expensive as it was about $20.00 more than the last time she told me it was because of the weekend. She couldn't change the rate for me because I had ordered it on line. So beware when you get the room on line you are stuck with that rate. We will be back though and hopefully spend more time.
October 3, 2013
Rated 2.0 out of 5.0 by Cinderella3216 Room everything we needed except coffee?
The room was great, king bed with roll out for three of us very accommodating. At 5:30am I went downstairs to get coffee and was disappointed that the urn AT THE SERVICE DESK was cold and only 2 cups in it. We won't even guess how long the one in the actual breakfast area had been lingering, since that was where I started. Yes I realize there is a maker in the room but it was going to be more convenient for us
September 25, 2013
Rated 4.0 out of 5.0 by story cleanliness
Everything was really nice at your Georgetown location. We enjoyed our stay. The only negative was the bathroom. The toliet paper was not replaced, leaving 2 rolls that had very little paper. An extra roll was not left in the room. There was also hair in the tub prior to our usage of it. Just a little extra work in the bath area and our stay would have been perfect!
September 19, 2013
Rated 5.0 out of 5.0 by nellyjo great place to stay
This hotel was very clean and the staff was very helpful. You will feel welcomed when you stay at this Holiday Inn.
September 11, 2013
Rated 5.0 out of 5.0 by Deb76904 Better than most
We had a very good experience at this hotel. Everyone was cheerful, the place was clean, and it was quiet, even though it faced the interstate. I would stay there again in a heartbeat.
September 4, 2013
Rated 1.0 out of 5.0 by unsafeholiday Nightmare
I was checked in by a rude front desk girl who acted like she didn't even want to be there. She yelled my room number out and it made me feel unsafe. I wont ever stay a this property again.
September 3, 2013
Rated 4.0 out of 5.0 by jmazz Super Weekend
Our experience at the Georgetown Holiday Inn Express was exactly what we needed. We totally enjoyed our stay. It was the perfect hotel for us. It was clean, comfortable, and the service was exceptional. We would highly recommend the Holiday Day Inn Express in Georgetown, TX.
August 28, 2013
Rated 5.0 out of 5.0 by DJ1971 Great Service and clean rooms
Our stay in Georgetown was exceptional. We arrived earlier than check in time (2 hrs earlier ) and the front desk told us they would clean our room immediately and they had it ready within twenty minutes. The front desk employee said she would help housekeeping get the room ready. It was clean and we appreciated the staff going out of their way to make our early check a pleasant experience! Great job Holiday Inn Express Georgetown employees on a job well done!
August 28, 2013
Rated 5.0 out of 5.0 by ishiaki Great Staff, Great Value!
Always my choice of hotel to stay, when in town.
Appreciate the great service.
August 25, 2013
Rated 1.0 out of 5.0 by SPARKED1965 Horrible Customer Service
When I checked in there was no one at the desk.Later that evening I needed extra towels and once again no one was at he desk?Does anyone work at this location?The next morning I checked out and the girl seemed like she was in a bad mood and stated the manager was not in to hear my complaint.I will never stay at this hotel again.
August 24, 2013
Rated 5.0 out of 5.0 by Annah Excellent service
This hotel is very comfortable, very clean, close to Southwestern University and the service is excellent!
August 20, 2013
Rated 5.0 out of 5.0 by ishiaki Great Staff, Great Value!
As always, a very good property.
I will continue to use the hotel, when I have an opportunity.
Highly recommend this hotel to anyone visiting Georgetown.
August 16, 2013
Rated 2.0 out of 5.0 by Softballgranny999 Did not feel safe
At times no one answered ANY of the phones, whether it was front desk, hospitality, none - and not -0-. I would even get on my cell phone and call the main line with a lot of ringing, and finally the message "answer off". This would happen mostly after 5:00. One night I needed towels and could not get anyone on any line. I re-dressed and walked to the lobby and called the main number as I entered. The lady LET it ring. When I told her that no one was answering phones she reached over, hit a button on the phone and she answered. I told her how insecure this made me feel in the hotel to not be able to reach anyone. She acted really upset at me and said "the only thing wrong here is that we are overworked". Anyway, feeling secure is in the top of my list when staying somewhere. As a guest our only option if we needed someone was to call 9-1-1 to have them check to see if everything was ok in the hotel. At night we never saw ANY employee other than at the front desk. Very scary!
August 9, 2013
Rated 3.0 out of 5.0 by Joose Comfortable bed. Poor parking.
Overall the experience was ok. BUT the available number of rooms doesn't match the number of parking spaces that most people would consider using. There is an available parking area in the rear that has little-to-no lighting. Perfect opportunity to get your car broke in to.
If given a choice, I'll stay elsewhere next time I'm in Georgetown.
July 31, 2013
Rated 5.0 out of 5.0 by Carlee Great place to stay!
Everything was great-the rooms, breakfast, and workout room.
The staff was very friendly and helpful. Will stay there again
when I'm in south Texas!
July 31, 2013
Rated 5.0 out of 5.0 by TexasMike Great night in Georgetown
Just spent one night as we were passing thru Georgetown but we had a great stay at the HI Express. Rooms were nice, clean, and very spacious. Service was great also. We would stay there again without a doubt.
July 3, 2013
Rated 3.0 out of 5.0 by ChristieP Average HI Express property
Although it's a very new property, I really wasn't impressed with the Georgetown HI Express. The facility was nice, but the staff could have been a lot friendlier. First, the staff member working the front desk was having problems with the computer, so there were several people waiting to check in. I was not thanked for being a Priorirty Club Platinum member. Then, at breakfast the next morning, the staff member setting the room up didn't even say hello or good morning.
I will probably end up staying here again next year, and hopefully, the staff will be more friendly.
June 18, 2013
Rated 3.0 out of 5.0 by 1guest Food/Housekeeping
I was disappointed to see that both rolls of toilet paper were extremely low, upon arrival, and there was no replacement roll when needed. The second day, the housekeeper left a roll of paper on the bathroom counter but did not replace the empty roll!
The first morning, the breakfast area was low on food and there was no coffee in the containers. A manager and an employee were overheard saying, "I guess we'll have breakfast in my office!" The person in charge was not prepared for the guests
People were waiting a long time for food and coffee and, when it came, the food was dry and overcooked.
Also, I am disappointed that the Holiday Inn Express would neglect a dress code for the breakfast area. This is a privilege and is enjoyed but nightclothes are inappropriate in public.
June 13, 2013
Rated 5.0 out of 5.0 by Jamied Very comfy bed and wonderful service
The front desk was very nice and helpful. Bed was very comfy and I slept like a baby. I highly recommend Holiday Inn Express in Georgetown.
June 7, 2013
Rated 4.0 out of 5.0 by Shorty58 Management was very helpful and so nice!
We stayed here two nights with another couple for a wedding at a nearby vineyard. We had requested two rooms close together, but were put on two different floors. Since we checked in at two different times, we didn't realize this until it was too late. Except for that, everything was great. I forgot my razor and they gave me one and shaving cream. We did not choose this location - it was chosen by the bride. The bride and groom, nor their families stayed there - they stayed at the Vineyard where the wedding was! We prefer to stay in a full service hotel with a restaurant and bar so we have someplace to hangout after the wedding. But if you or looking for a comfortable, clean place to sleep for the night and have a pretty good breakfast included, then this hotel would be great! Also the manager on duty the time we stayed was very nice to all the guests!
May 10, 2013
Rated 5.0 out of 5.0 by MommaGigi Very clean!
We were very pleased with the cleanliness and the servie of this property. The price is a little high, but given that there are such limited choices of hotels in Georgetown, it's not surprising. We will be staying at this property frequently in the future to visit our child who attends Southwestern!
April 22, 2013
Rated 5.0 out of 5.0 by PickyTraveler70 Met all Expectations
Our stay was just as advertised and met all our expectations. When in Georgetown, this is where we will stay. Friendly and happy staff. Good breakfast. Clean and comfortable suite.
April 14, 2013
Rated 5.0 out of 5.0 by WildBill788 Great stay
Nice hotel and great staff here. We read other reviews that said it was only accesable from the one way access road, but that is not true, it is accessable by going thru a neighborhood behind the hotel as well. We would stay there again.
April 6, 2013
Rated 1.0 out of 5.0 by mads Overcharged and nothing was done about it
We stayed at the Holiday Inn Express in Georgetown for a wedding. Everything was going great up until checkout when we realized that they were charging us for a rate that was not agreed upon when we reserved the rooms. The manager was not helpful at all and openly admitted that the rate that was reserved was wrong and he went into the system and changed the rate. He never communicated with us of this change and said that we were wrong and that he was not going to do anything about it. If you plan to stay at this Holiday Inn Express, be sure you know up front what you are going to be charged before they take more than you are expecting. This did not only happen to us but at least 3 more families in the wedding party. Do not trust the manager at this hotel to be helpful.
March 14, 2013
Rated 1.0 out of 5.0 by mads Expect To Be Over Charged
We reserved 5 rooms at an agreed upon rate and received confirmation numbers for those 5 rooms and rate. We were charged for an extra 6th room we did not book (as a no show) and more than the agreed upon rate on 2 of the 5 rooms. When we called the hotel about their mistake, the manager refused to give me a credit for the overcharge. Corporate was not much more helpful stating that they will contact the hotel and ask the manager to call me to resolve this issue....the same rude, unhelpful manager who told me there was nothing he could do. We are now having to dispute the additional charges through the credit card company. If you choose to stay here despite this review, check your credit card statements immediately upon leaving over charges.
March 14, 2013
Rated 5.0 out of 5.0 by mill Manager
Craig is a hands on manager. He seemed to be always there and had a greeting or comment. He even came to the breakfast room and socialized Remarkable as these rooms can be quite stark. We were there 3 days and saw him in discussions with staff as they walked around checking things out.
February 24, 2013
Rated 5.0 out of 5.0 by Tooty Very comfortable room
We were in Georgetown visiting our Great Grandson . We enjoyed staying in your hotel. Everything was always very nice. Thank you for a nice time in Georgetown, TX.It was very relaxing to stay in your hotel.
February 20, 2013
Rated 4.0 out of 5.0 by TennisGrl Great Stay
Was in town for a tennis tourney with my daughter. Everything was great. The beds were awesome! Wish we had time to enjoy the pool but was not able to. Room and bathroom was very clean. Loved coming back after tennis and room was already serviced by the maids. Definitely stay again if in the area.
February 8, 2013