Rated 4.5 out of 5 by 191
Rated 5.0 out of 5.0 by frequenttraveler911 Great hotel for the family
We have stayed in a few hotels in this area, but the Holiday Inn Express has become one of our favorites! The rooms are clean, the service staff is friendly and attentive, and the breakfast options are perfect for my family. It is also conveniently located to restaurants, shopping and the interstate. We highly recommend this hotel!
October 25, 2014
Rated 5.0 out of 5.0 by zelda s Great place to stay
Easy access for travelers. Many choices for dining close, some within walking distance. Very clean and quiet. The breakfast buffet was separated from the seating area. This is a nice feature. We used points for the first time and it was all very easy to do.
October 24, 2014
Rated 5.0 out of 5.0 by capjack Can I move in?
Where do I even begin? I was pleased with the look of the outside and the lobby as soon as I arrived. The staff was friendly. I get off the elevator and was welcomed with fresh, clean scents. One of the best smelling hotels I have ever been in. The room... let me tell you was nice and clean and modern. The bed was BEYOND comfortable I didn't want to leave. I wanted to take the bed and computer chair with me. I was greeted every time I entered the hotel and was told "Have a good day at work" when I was leaving in my work clothes. Made my day a little brighter. I really felt welcomed and at home with the whole experience.
This is by far not only the nicest Holiday Inn/ Holiday Inn Express hotel I have been in, but also one of the nicest hotels over all I have been in.
I only have a few "complaints". 1) Now I will have higher standards for other hotels lol and 2) I don't have a need to visit this area so I won't have many opportunities if any, to come back :(.
Again, VERY nice stay and you guys are doing a great job!
October 23, 2014
Rated 5.0 out of 5.0 by dot777 Best Holiday Inn I Have Stayed At!!
We absolutely loved staying at this property. The hotel was beautiful inside and out! It had evidently been a Holiday Inn before being converted to a Holiday Inn Express and everything had been refurbished. The hotel staff is exceptional, very friendly and professional, rooms were very nicely decorated and beds were comfortable. We enjoyed the fresh baked cookies at the front desk and the complimentary breakfast in the morning. It is not your usual hotel breakfast, they had lots to choose from including a variety of hot food. We just happened to stop here on the way to Gatlinburg, TN and what a nice surprise. I would definately come back!
October 16, 2014
Rated 5.0 out of 5.0 by Patricia W. Went far and above my expectations
I arrived at 3:30 a.m. after airplane cancellations, etc., and Adam, the night manager/clerk, showed me great consideration and hospitality. In fact, the whole staff there (incl. Trey, Eric, Jess, the people preparing breakfast) are far and away the friendliest and most accommodating hosts.
After years of staying in Hampton Inns, etc., this was a real surprise and I thoroughly enjoyed my stay.
October 12, 2014
Rated 3.0 out of 5.0 by Paso Fino Incorrect billing statement
The manager overcharge my room stay without contacting me. He billed me several days later the difference from what the reservation room rate was and what the Holiday Inn Express front lobby hotel staff agreed to give me (the Blocked room rate). The manager said "too bad" and I had to call the Holiday Inn Express Headquarters in Atlanta, GA. The customer service was excellent and called the Geoergetown Holiday Inn Express hotel to issue me a credit. I appreciate the understanding of the customer service agent. I would not recommend the Georgetown Holiday Inn Express but I am sure other Holiday Inn hotels are OK.
October 11, 2014
Rated 5.0 out of 5.0 by Daisy39 great, comfortable stay
A perfect home for sightseeing in Lexington and surrounding communities. Friendly staff and very, clean hotel with soothing decor and lighting. Very consistent breakfast choices and greeting by service staff.
October 9, 2014
Rated 5.0 out of 5.0 by tonyslat Exceeded My Expectations
We showed up at 11pm to get a room. We where greeted by Alex at the front desk. He was professional and courteous. Handled a small issue with a room toilet not working by getting us another room immediately across the hall.
October 9, 2014