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Rated 4.5 out of 5 by 187 reviewers.
Rated 5.0 out of 5.0 by Went far and above my expectations I arrived at 3:30 a.m. after airplane cancellations, etc., and Adam, the night manager/clerk, showed me great consideration and hospitality. In fact, the whole staff there (incl. Trey, Eric, Jess, the people preparing breakfast) are far and away the friendliest and most accommodating hosts. After years of staying in Hampton Inns, etc., this was a real surprise and I thoroughly enjoyed my stay. October 12, 2014
Rated 3.0 out of 5.0 by Incorrect billing statement The manager overcharge my room stay without contacting me. He billed me several days later the difference from what the reservation room rate was and what the Holiday Inn Express front lobby hotel staff agreed to give me (the Blocked room rate). The manager said "too bad" and I had to call the Holiday Inn Express Headquarters in Atlanta, GA. The customer service was excellent and called the Geoergetown Holiday Inn Express hotel to issue me a credit. I appreciate the understanding of the customer service agent. I would not recommend the Georgetown Holiday Inn Express but I am sure other Holiday Inn hotels are OK. October 11, 2014
Rated 5.0 out of 5.0 by great, comfortable stay A perfect home for sightseeing in Lexington and surrounding communities. Friendly staff and very, clean hotel with soothing decor and lighting. Very consistent breakfast choices and greeting by service staff. October 9, 2014
Rated 5.0 out of 5.0 by Exceeded My Expectations We showed up at 11pm to get a room. We where greeted by Alex at the front desk. He was professional and courteous. Handled a small issue with a room toilet not working by getting us another room immediately across the hall. October 9, 2014
Rated 5.0 out of 5.0 by Excellent Could ask for nothing more! Super hotel in every way. Will come again. Thank you October 7, 2014
Rated 4.0 out of 5.0 by Nice stay A very nice property in Georgetown Kentucky. Beautiful rooms and breakfast area. October 6, 2014
Rated 5.0 out of 5.0 by great service We have stayed a this HIE * times in the past year going to and from Fl. and are planning to stay there again in Nov. and Dec. Its a great place to stay we give it a 5 in all catagories. Pleanty of places to eat nearby and a Wal-mart right next door if you forgot any thing for you trip. October 4, 2014
Rated 5.0 out of 5.0 by Super Clean, A new favorite!! This property is very clean and well maintained. New hotel that is 5 years old but looks like it just opened yesterday. Rooms were spotless and very comfortable. Our early departure was accommodated by the breakfast staff and we had hot breakfast each morning. All the staff was very friendly and kind. Many restaurant choices and shopping choices within just a few blocks. We will definitely be staying here again soon! October 2, 2014
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