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Rated 4.5 out of 5 by 216 reviewers.
Rated 2.0 out of 5.0 by Non smoking room We always request a non smoking non pet room. Well our room had been smoked in. It smelled in the bathroom of stale cigarette smoke. I called front desk and they moved us. Very accommodating. Next morning the day shift clerk asked how our stay was. I informed her and she said, Oh, that room was smoked in and cleaned a few days ago. Everyone knows stale cigarette smoke lingers for a long time. Clerk said the nite shift clerk probably did not know about it. My response was Why wouldn't all the shift clerks know about it so they don't assign that stinky room to a guest that requested non smoking. I think management has some training to do. Also we were not greeted as Gold card members. We partnered with IHG properties because I like the high standards set. I can expect the same service and quality as i travel the country. This property failed to meet that standard. Does not make it a bad place to stay. I just felt let down when the expectation is for great service is not given as other IHG properties provide. Again, more training needed. I hope this review helps management bring their staff service levels up to IHG standards. Us IHG card carrying members notice this kind of stuff. December 20, 2014
Rated 4.0 out of 5.0 by You Must Stop at This Hotel If you want to experience great service, a good night sleep in clean comfortable rooms, then this is the place to stop. Would recommend. We stop here each time we are in the area. December 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast. My stay was very pleasant. The only area that I felt needed improvement is the access to the rooms. There was only one entrance. This was difficult for myself and my father and mother as we are all disabled and we were on the 3rd floor. It was a bit of a walk to get to the room from the elevator. My father is 81 years old and has difficulty walking any distance. December 17, 2014
Rated 5.0 out of 5.0 by A HIE Jewel Travelling constantly for work, this location has always been at the top of the list. December 13, 2014
Rated 5.0 out of 5.0 by Nice Hotel This is a new property and has a more upscale feel than other HI Express locations. The room and breakfast were typical of HI Express. December 10, 2014
Rated 5.0 out of 5.0 by Nice facility with friendly staff! The staff resolved all problems (security on the door) by moving my wife and i to another room. The young lady was helpful and engaging....a great representative to IHG and Holiday Inn Express. Thanks to the staff for being so responsive to our concerns. Mike December 4, 2014
Rated 4.0 out of 5.0 by Always enjoyable place to stay Was sorry to see the service in the restaurant was discontinued since our last stay. I think the breakfast could be better. It's just like every other run of the mill free breakfast wherever we stay. Plastic silverware, foam bowls and plates, pre-cooked sausage, eggs, and something that passes for juice. Sugared water. Best thing is real cooked oatmeal. And why can't I mention a competitor in my review? December 3, 2014
Rated 5.0 out of 5.0 by excellent property I've stayed at this property a couple of times and each time it is a wonderful experience. Although this location is not as close to my destination as others this property allows pets. Besides that fact, the hotel is remarkably clean and looks brand new. I'm amazed that the floor, the doors, the windows, the elevators are all spotless. I feel like there are cleaning fairies behind me wiping off my fingerprints. The staff is always extremely friendly and helpful. Everyone is welcoming. I had a pleasant conversation with the person handling the breakfast. I was there on a holiday when most people wouldn't be happy they were working but she was so pleasant and helpful. I stay in hotels regularly and I hate it. However my trip to your property in Georgetown felt like a true vacation. The bed was heavenly!!! The bedding was soft and comfortable and the tub was exceptionally clean. I cannot say enough great things about this property and only wished all hotels were as wonderful! Keep doing what you are doing and I will be back. December 1, 2014
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