Rated 4.5 out of 5 by 188
Rated 5.0 out of 5.0 by dot777 Best Holiday Inn I Have Stayed At!!
We absolutely loved staying at this property. The hotel was beautiful inside and out! It had evidently been a Holiday Inn before being converted to a Holiday Inn Express and everything had been refurbished. The hotel staff is exceptional, very friendly and professional, rooms were very nicely decorated and beds were comfortable. We enjoyed the fresh baked cookies at the front desk and the complimentary breakfast in the morning. It is not your usual hotel breakfast, they had lots to choose from including a variety of hot food. We just happened to stop here on the way to Gatlinburg, TN and what a nice surprise. I would definately come back!
October 16, 2014
Rated 5.0 out of 5.0 by Patricia W. Went far and above my expectations
I arrived at 3:30 a.m. after airplane cancellations, etc., and Adam, the night manager/clerk, showed me great consideration and hospitality. In fact, the whole staff there (incl. Trey, Eric, Jess, the people preparing breakfast) are far and away the friendliest and most accommodating hosts.
After years of staying in Hampton Inns, etc., this was a real surprise and I thoroughly enjoyed my stay.
October 12, 2014
Rated 3.0 out of 5.0 by Paso Fino Incorrect billing statement
The manager overcharge my room stay without contacting me. He billed me several days later the difference from what the reservation room rate was and what the Holiday Inn Express front lobby hotel staff agreed to give me (the Blocked room rate). The manager said "too bad" and I had to call the Holiday Inn Express Headquarters in Atlanta, GA. The customer service was excellent and called the Geoergetown Holiday Inn Express hotel to issue me a credit. I appreciate the understanding of the customer service agent. I would not recommend the Georgetown Holiday Inn Express but I am sure other Holiday Inn hotels are OK.
October 11, 2014