Rated 4.5 out of 5 by 187
Rated 5.0 out of 5.0 by Patricia W. Went far and above my expectations
I arrived at 3:30 a.m. after airplane cancellations, etc., and Adam, the night manager/clerk, showed me great consideration and hospitality. In fact, the whole staff there (incl. Trey, Eric, Jess, the people preparing breakfast) are far and away the friendliest and most accommodating hosts.
After years of staying in Hampton Inns, etc., this was a real surprise and I thoroughly enjoyed my stay.
October 12, 2014
Rated 3.0 out of 5.0 by Paso Fino Incorrect billing statement
The manager overcharge my room stay without contacting me. He billed me several days later the difference from what the reservation room rate was and what the Holiday Inn Express front lobby hotel staff agreed to give me (the Blocked room rate). The manager said "too bad" and I had to call the Holiday Inn Express Headquarters in Atlanta, GA. The customer service was excellent and called the Geoergetown Holiday Inn Express hotel to issue me a credit. I appreciate the understanding of the customer service agent. I would not recommend the Georgetown Holiday Inn Express but I am sure other Holiday Inn hotels are OK.
October 11, 2014
Rated 5.0 out of 5.0 by Daisy39 great, comfortable stay
A perfect home for sightseeing in Lexington and surrounding communities. Friendly staff and very, clean hotel with soothing decor and lighting. Very consistent breakfast choices and greeting by service staff.
October 9, 2014