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Rated 4.6 out of 5 by 214 reviewers.
Rated 1.0 out of 5.0 Not Quoted Amount of Welcome Bonus Points Correctly When I checked into the hotel, I was asked, "Would you like 3,000 bonus points or a snack?" I repeated, "3,000 bonus points or a snack?" Of course, I responded I will take the 3,000 bonus points. When I reviewed my online statement I had been given 500 welcome points. I called the Platinum Elite line to report this and was told "500 points are the maximum that can be given." Well, if that is the case, staff should not offer 3,000 bonus points or a snack. I plan to stay in any other hotel in the area when I visit Germantown. Maybe this person was a Newbie but I feel Holiday Inn should make up for the error if that were the case. December 16, 2014
Rated 4.0 out of 5.0 Comfortable Bed and great service We chose the nicest room available for our wedding night. And it was a beautiful room with a Jacuzzi tub. I have traveled for business on many occasion and my company uses another chain of hotels. While on business, I have found beds in other chains to be extremely uncomfortable. This bed on this evening was really more comfortable than my own bed. Yay! December 16, 2014
Rated 5.0 out of 5.0 by great hotel All around a great hotel, internet was very very slow, December 11, 2014
Rated 5.0 out of 5.0 by Nice quiet hotel The staff at this hotel are friendly and sincerely helpful. The breakfast is nicer than the usual free offering and is overseen by a very attentive staff person. Overall, it was a relaxing stay at a nice hotel. December 10, 2014
Rated 5.0 out of 5.0 by Well kept and very clean hotel When upon arriving at hotel, notice that it was well kept up. The staff was friendly and very helpful. The room was clean. Hotel was off the busy street so it was quiet. The breakfast area was clean and had a decent varity of food to pick from. December 8, 2014
Rated 5.0 out of 5.0 by Very accomodating!!! The staff here are superb! Very helpful and courteous. December 4, 2014
Rated 5.0 out of 5.0 by Clean and Friendly This facility was very clean and the wait staff was very friendly. December 4, 2014
Rated 3.0 out of 5.0 by Not family friendly There were 5 of us staying in our suite on the second floor. While trying to bathe for the night and prepare for bed, the room below complained about our walking back and forth to the restroom. We were made to feel like we were disturbing them. Our enjoyment of our room was compromised to satisfy those below. December 2, 2014
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