Rated 5.0 out of 5.0 by John1946102 Great Place
Great place to stay. Location convenient. Several nice restaurants in the area. The Front Desk staff gave us good directions. Check-in and check-out very smooth.
May 19, 2013
Rated 5.0 out of 5.0 by danelh Clean, friendly staff and comfortable beds :)
Thank you for the pleasant and wonderful home away from home stay. We enjoyed our visit very much.
May 13, 2013
Rated 3.0 out of 5.0 by jedinurse Our stay
Overall it was a good stay but there were a few instances that I doubted we would stay the whole week. #1 - We called the front desk to ask for towels, unexpectedly we were asked to come to the front desk to retrieve our own towels. I have never encountered that from any other Holiday Inn Express. When I picked up the towels, I asked the clerk about it. I was surprised and upset to hear from our clerk that he was alone. I asked where was housekeeping, he said they leave at 3pm. He then mentioned that at 11pm, security would arrive. But, it was 7:30pm. So, from 3pm till 11pm, this clerk was alone, with a hotel full of guests. What would happen if something happened to him, robbery or self injury? Would someone then have access to the master key to our room? I called and asked the 800 number and to my dissappointment, I was told this was normal. Policy states someone should be a phone call away in case something happens but otherwise this policy is shaped by the individual hotel owners. So, our hotel was staffed by a lone person for nearly 8 hours. I have no idea if this happens everyday but I didnt want to get this guy in trouble for telling me his unsafe work conditions, so we discussed it and let it go. #2 - I have complained in the past at hotels due to the lack of hot water but this time we had to complain about the lack of cold water. No matter which way we turned our faucets or shower, we had hot water. So we complained and it was fixed by the time we returned after a day out. Thanks to the manager for fixing this quickly. Despite these issues and the steady cost increase as we approached the weekend, we enjoyed our stay and we enjoyed the Memphis area. We would like to say that our breakfast buffet was great and always stocked, the staff was very nice and attentive. Thank you.
May 9, 2013
Rated 5.0 out of 5.0 by RonBow beds comfortable, staff great
Excellent service, easy to get room reserved at a moments notice.
Staff is caring and makes effort to ensure you are happy and comfortable.
May 1, 2013
Rated 5.0 out of 5.0 by Buckeye014 Clean, Quiet and Pleasant
Friendly and helpful staff. Comfortable bed. Very service-oriented staff.
April 29, 2013
Rated 5.0 out of 5.0 by hmarta Our fave
Anytime we're traveling through Memphis we always like to stay at this location! We like the fact that its not directly off the interstate but rather almost feels like you're out in the country with the coyotes howling at night, its great!!! Definitely recommend!!!
April 28, 2013
Rated 5.0 out of 5.0 by pjmike Only place I want to stay when I come to Memphis
Manager is great. All employees are helpful and friendly. I always enjoy cinnamon rolls.
My wife is handicapped and they go out of their way for her.
April 24, 2013
Rated 5.0 out of 5.0 by Bluesyeah23 clean room & hotel, lots of breakfast options, friendly service
The room was clean and comfortable. With 2 little boys, not so relaxing. Biscuits and gravy really good. The eggs were probably from some sort of egg mix. Everything else on the breakfast bar was good. Coffee very good. The pool felt like a hot tub, but it was cold and rainy outside so that seemed appropriate. The staff - front desk, housekeeping, breakfast bar - very friendly and efficient. Good value and good location.
April 11, 2013