Rated 4.0 out of 5.0 by HRRoadWarrior Excellent Germantown Option
In an upscale area with surprisingly few decent hotels, this HI is a welcome addition. Staff is super, General Manager is exceptionally helpful, and the facilities are new. Only downer is that the elevator and hallways are always hot: one night desk clerk said they didn't build common area vents into the building. Not sure if that is the case or they are saving money on the HVAC or what, but if the hallways and elevator were as cool as the rooms this would be a perfect little hotel. Great location on Germantown Road so you don't have to get all the way into Memphis traffic to get there. I am a repeat customer.
June 5, 2013
Rated 5.0 out of 5.0 by jo50 perfect hotel in a perfect location
This hotel was the perfect choice for our 1st visit to Memphis. Very nice, comfortable, clean, & QUIET! Relatively convenient to the attractions we planned to visit. Many dining choices just a short drive away. Lovely, quiet location in a very nice part of town. Staff were very nice & helpful. Breakfast was good. Wish the pool wasn't heated. We plan to stay here again the next time we visit Memphis.
June 4, 2013
Rated 5.0 out of 5.0 by John1946102 Great Place
Great place to stay. Location convenient. Several nice restaurants in the area. The Front Desk staff gave us good directions. Check-in and check-out very smooth.
May 19, 2013
Rated 5.0 out of 5.0 by danelh Clean, friendly staff and comfortable beds :)
Thank you for the pleasant and wonderful home away from home stay. We enjoyed our visit very much.
May 13, 2013
Rated 3.0 out of 5.0 by jedinurse Our stay
Overall it was a good stay but there were a few instances that I doubted we would stay the whole week. #1 - We called the front desk to ask for towels, unexpectedly we were asked to come to the front desk to retrieve our own towels. I have never encountered that from any other Holiday Inn Express. When I picked up the towels, I asked the clerk about it. I was surprised and upset to hear from our clerk that he was alone. I asked where was housekeeping, he said they leave at 3pm. He then mentioned that at 11pm, security would arrive. But, it was 7:30pm. So, from 3pm till 11pm, this clerk was alone, with a hotel full of guests. What would happen if something happened to him, robbery or self injury? Would someone then have access to the master key to our room? I called and asked the 800 number and to my dissappointment, I was told this was normal. Policy states someone should be a phone call away in case something happens but otherwise this policy is shaped by the individual hotel owners. So, our hotel was staffed by a lone person for nearly 8 hours. I have no idea if this happens everyday but I didnt want to get this guy in trouble for telling me his unsafe work conditions, so we discussed it and let it go. #2 - I have complained in the past at hotels due to the lack of hot water but this time we had to complain about the lack of cold water. No matter which way we turned our faucets or shower, we had hot water. So we complained and it was fixed by the time we returned after a day out. Thanks to the manager for fixing this quickly. Despite these issues and the steady cost increase as we approached the weekend, we enjoyed our stay and we enjoyed the Memphis area. We would like to say that our breakfast buffet was great and always stocked, the staff was very nice and attentive. Thank you.
May 9, 2013
Rated 5.0 out of 5.0 by RonBow beds comfortable, staff great
Excellent service, easy to get room reserved at a moments notice.
Staff is caring and makes effort to ensure you are happy and comfortable.
May 1, 2013
Rated 5.0 out of 5.0 by Buckeye014 Clean, Quiet and Pleasant
Friendly and helpful staff. Comfortable bed. Very service-oriented staff.
April 29, 2013
Rated 5.0 out of 5.0 by hmarta Our fave
Anytime we're traveling through Memphis we always like to stay at this location! We like the fact that its not directly off the interstate but rather almost feels like you're out in the country with the coyotes howling at night, its great!!! Definitely recommend!!!
April 28, 2013