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Rated 4.7 out of 5 by 212 reviewers.
Rated 5.0 out of 5.0 by Nice Property Clean, quiet and comfortable. Convenient to many places in SE Memphis. Other needs close nearby for gas, groceries, drug stores. Not a ton of restaurants right near by a variety within a 10 minute drive. November 25, 2014
Rated 5.0 out of 5.0 by The best choice in Germantown Located in a quiet cul-de-sac this hotel offers a pleasant and relaxing atmosphere for business or leisure travel. It has the highest satisfaction rating of ALL IHG properties in the Memphis/Germantown area and the reason is clear; courteous and attentive staff that cater to your every traveling need. I must note that I was very impressed with the housekeeping staff. I would definately recommend this hotel to others! November 24, 2014
Rated 5.0 out of 5.0 by If you don't stay here, your losing out on comfort, amenities and a great 1. Check in was met by smiling faces. asking me if I needed wake up call or other services... 2. Room was above what I expected. 3. Room was a little cold, Reset thermostat but room still seemed a little chilled. but not uncomfortable. 4. Breakfast was good, the only problem was the pancake maker didn't work after one or two other people had gotten pancakes. 5. the conference room we used a bit warm. but I think that was the instructor. When turning the lights off aor the projector, the rear lighting was inadequate for following the text manuals. otherwise the room was great 6. Location was great. Waffle house at corner of road in walking distance. Other locations off main road as was the Holiday Express Inn. 7. Staff seemed to be willing to do what ever it took to make everyone's stay good to great. Even when you stopped and stood for a moment They asked if I needed anything. Great employee support group. November 23, 2014
Rated 5.0 out of 5.0 by great working with tournaments The staff was excellent handling all requests in a genuine, friendly manner. November 19, 2014
Rated 5.0 out of 5.0 by In town for weekend Nice Hotel. With the exception of having 100 kids running around over the weekend, the hotel was quite. Guess there was a game in town and lots of kids staying at the hotel. The eating area was a mad house in the morning with all of the kids, but the staff handled it well. If only parents would control their kids and not let them loose like they no longer have to be their parents while away. November 14, 2014
Rated 5.0 out of 5.0 by One of my favorites We really enjoyed this hotel. The lady who hosted the breakfast area was extremely nice and helpful. She was very kind to my children and even helped me get their breakfast fixed. I would highly recommend this hotel! November 14, 2014
Rated 5.0 out of 5.0 by Home away from home Have stayed at this location before. Would highly recommend it. Hotel's physical location is right off of Germantown Pkwy, but is set back from the road and is thus nicely quiet (no road noise). It's adjacent and has direct access to a biking/jogging trail along the Wolf River. Michelle in Breakfast Hospitality is wonderful. Nice variety of breakfast choices. November 12, 2014
Rated 5.0 out of 5.0 by Great value Clean rooms, comfortable beds, decent breakfast, free Internet and pleasant staff. November 7, 2014
Rated 5.0 out of 5.0 by Perfect place for a good nights sleep. One of the best overall hotel experiences in a long while. The hotel was extremely clean and comfortable. Stayed with my daughter who is a quality control specialist for another hotel chain and she was even impressed. I will return anytime I am in the area. Thanks for a great stay. November 7, 2014
Rated 4.0 out of 5.0 by Great place and even better people - Rick and Michelle Rock! General Manager Rick, and Michelle in hospitality, totally make you feel at home and welcome. Staff are wonderfully friendly and helpful. The hotel is super clean, nicely decorated and in a lovely, quiet, safe, home worthy neighborhood. It's close enough to Memphis business and entertainment districts to be convenient, yet enough off the beaten path enough to be safe and quiet. Thanks for a great stay. You made us feel like we were among friends and will definitely be back! November 5, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This hotel is top notch. The building is new, the staff is excellent, and the beds are very comfortable. I plan on staying here again whenever I visit the Memphis area. November 5, 2014
Rated 4.0 out of 5.0 by Nice place to stay Very conveniently located; Staff courteous & helpful; Close & easy parking. November 2, 2014
Rated 5.0 out of 5.0 by Every staff member was nice and helpful Dealt with a lot of kids and took it in stride. Great place to stay October 29, 2014
Rated 5.0 out of 5.0 by Personal service My wife left an important item behind that she needed ASAP. She realized the error about 50 miles out of Memhis. Thanks to modern technology she was able to contact the front desk for help. They were able to locate the item, securely package it and send it by FedEx (next day delivery). At 8:15 the next day the package arrived. Thank you October 24, 2014
Rated 5.0 out of 5.0 by Perfect stay We had a real relaxing and perfect stay at this HIE. It's a bit difficult to find but when you have, it's a haven of tranquillity. We had a real nice king bed room. Which was really nice. Only small fault we found was that the second morning the manager wasn't around. And instantly the breakfast service was a not as good as the day before. We would recommend this hotel to others who are planning to visit Memphis and Graceland. It's on a perfect quiet location, only a sign at the entrance from the road would make it perfect! October 17, 2014
Rated 5.0 out of 5.0 by HI Express Germantown Bed was rock hard Hotel staff was great Nice hotel October 13, 2014
Rated 4.0 out of 5.0 by Great Sercice The staff was very helpful. Even giving me mints when their little shop did not carry any. The rooms were a little nicer and bigger than most Holiday Inn Express and I found the bed very comfortable. The breakfast was okay, I am not a fan of any continental breakfast, stuck to mostly yougurt, fruit, and coffee. October 12, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable. Our visit to this Holiday Inn Express was great! The hotel felt brand new even though it is 5 years old. The beds were super comfortable and our room was very clean. Also Germantown is an upscale area so we felt totally safe in that location. We will definitely stay there again when we go back to Memphis. October 9, 2014
Rated 5.0 out of 5.0 by Great Staff First off the GM was seen out from behind his desk. One of the coolest thing I haven witnessed in a while. He was hands on and was fixing things. Michelle at the breakfast was so helpful and made sure we were happy. Front desk was nice and super quick to fill any need. Overall happy happy happy October 7, 2014
Rated 5.0 out of 5.0 by Stay I stay at this HI Express quite often and find it one of the best. I recommend it to my business associates all the time. October 6, 2014
Rated 5.0 out of 5.0 by Friendly staff The staff member at check in greated us with a friendly smile even though it was late at night. The room service staff was accomadating in our request and cleaned the rooms excellently. October 6, 2014
Rated 5.0 out of 5.0 by Clean Safe and clean. Far from any Memphis attractions tho (30 mins to Graceland!), but somewhat close to the airport, since you can't stay at any hotels right at the airport, those are not safe. Woiuld stay here again if in Memphis, if I didn't need to go downtown. Downtown is all the way across town and too far. Very good front desk staff and good selections for free bkfst. October 2, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Located in excellent part of town and nice quiet area.. Great service September 30, 2014
Rated 5.0 out of 5.0 by Great Location and Quiet Location was easy to find with my GPS. Quiet area. Good room and food. September 29, 2014
Rated 5.0 out of 5.0 by M. Jones The staff at this hotel made all the difference. I had to move from another well named hotel because it was not clean. They worked me in for the stay, which was much appreciated. The lady who setup the food service in the am was wonderful. She helped me gain access to the pool so I could get my exercise in and came back to check on me. In my numerous hotel stays I've never had someone care enough to follow up and check to ensure I was OK. This person was very good at her job and she had received excellent training as she frequently complemented the leadership and hotel chain. She is an asset to your company. The front desk staff were welcoming and eager to address any issues. September 29, 2014
Rated 5.0 out of 5.0 by Courteous service and cleanliness Outstanding experience. Caring, professional staff and outstanding accomodations September 24, 2014
Rated 5.0 out of 5.0 by Great Place Worth staying at. A bit far from downtown Memphis. Everything else is great. September 24, 2014
Rated 5.0 out of 5.0 by Clean comfortable and great service Very clean and the staff was very friendly. Very comfortable bed. Will definitely stay here again when I'm in the area. September 22, 2014
Rated 5.0 out of 5.0 by Clean, comfortable hotel Enjoy staying at this hotel when I come to Memphis on business. The rooms are always clean and have been recently updated. The breakfast choices in the morning are excellent. September 22, 2014
Rated 5.0 out of 5.0 by Great Hotel I enjoyed my stay. The hotel is the best kept hidden secret off Germantown Parkway express. The staff was friendly and accommodating. September 20, 2014
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