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Rated 4.6 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 by Our room was up to date and the bed and pillows were great. The hostess at the breakfast bar was very friendly and nice. The cinnamon rolls are the BEST!!! From now on we will be staying at a Holiday Inn Express. September 6, 2014
Rated 1.0 out of 5.0 by Poor experience on busy labor day weekend No maid service sunday on two floors of hotel, ran out of towels and desk unable to provide fresh towels for 36 hours, breakfast out of coffee of all types most of the time, ran out of dining supplies and pancake batter. Poor breakfast experience, didn't receive towels when needed, lack of maid service on Sunday September 4, 2014
Rated 5.0 out of 5.0 by Nice and Quiet Always stay here when passing through Memphis. It seems to be a business hotel, so staying on a weekend, its very quiet, clean and very well kept. Staff is friendly and helpful. Beds are great! September 1, 2014
Rated 5.0 out of 5.0 by great stay Everything about my visit to Holiday Inn Express Germantown/Memphis was excellent. August 24, 2014
Rated 4.0 out of 5.0 by Good value The location of the hotel was a bit peculiar. It sits back quite a ways off of the road behind several other buildings. The signage could definitely be better. The room, rates, cleanliness and staff were all great! Would definitely stay again. August 21, 2014
Rated 5.0 out of 5.0 by Relaxing My first impression was very good. Clean entrance and the staff was very friendly. Rooms were clean, and we rested very well. Very good week end August 20, 2014
Rated 5.0 out of 5.0 by Great place for Memphis area Well maintained, friendly staff. I will definitely stay here again. August 19, 2014
Rated 5.0 out of 5.0 by Excellant Customer Service I was very pleased with the cleanliness of this room. The bed and pillows were very comfortable so I had a good night sleep. I definitely would stay at this Hotel again. I would have to rate My overall experience with a 10. August 19, 2014
Rated 4.0 out of 5.0 by Great place to stay! The room was very clean and the front desk staff were extremely helpful and accomodating. I would expecially like to commend the Hostess in breakfast area. She was friendly and went out of her way to make sure we had everything we needed. The only negative was the A/C unit which sounded like it had water sloshing around in it. August 13, 2014
Rated 5.0 out of 5.0 Holiday Inn Express August 2014 Very nice hotel; staff was extremely helpful and friendly. Location was easy to find and close to shopping and great restaurants. Bed was comfy, pillows were ok but I would definitely go back. August 7, 2014
Rated 5.0 out of 5.0 by 5 of us had a good sleep Had a couch for 1 to sleep on and all slept well. Very nice hotel; highly recommend August 4, 2014
Rated 5.0 out of 5.0 by comfortable bed, quiet. overall good stay. lighting in bathroom and room too dim. internet fast and reliable. August 2, 2014
Rated 5.0 out of 5.0 by Comfortable and Good Location We had to be in Germantown for a medical appointment the following day. The hotel was very close to the place of our appointment. We found the hotel to be very clean and well maintained. Our room had plenty of space and was very comfortable. We will certainly stay here again and would recommend it to others. The breakfast was good and staff friendly. July 24, 2014
Rated 5.0 out of 5.0 by Stayed with a team We came to the area for a Softball Tournament. The hotel staff were all GREAT from the front desk, house cleaning to the breakfast staff. It can be easy to miss this place as it is on a short dead end road. My room was very nice except that the airconditioner had to be turned all the way down to 60 to actually keep the room cool (not 60). If we come back to this area this is certainly a place my family would stay again. July 23, 2014
Rated 4.0 out of 5.0 by Nice room The staff is friendly and the room was comfortable. July 19, 2014
Rated 5.0 out of 5.0 by Great stay and great staff! Hotel room was nice and clean. And, the hotel staff were friendly and experienced! July 17, 2014
Rated 3.0 out of 5.0 by Quiet older property, needs to be updated. Quiet location, off the main road, back to a field. Needs to be updated, new carpet, sheets and TV's. My air conditioner wasn't attached to the thermostat, as an example of details that need to be sorted out. July 16, 2014
Rated 5.0 out of 5.0 by comfortable bed, good food and quiet I rate this motel excellent in all categories. The employees were very kind and more than willing to help. July 12, 2014
Rated 5.0 out of 5.0 by W.O.W. (WithOut Words) All I can say about this IHG is W.O.W....correct Without Words!! I stayed one night in the Jacuzzi King Room and it was AMAZING!!! There was plenty of space in the room and loaded with amenities... it was just AWESOME from top-to-bottom and front-to-back!!!! I also want to say that the Staff was equally AMAZING, especially Stacey....superb customer service!!! This location truly standout above ALL other IHG and any other hotel I've stayed at....and I've been to many places. Keep up your W.O.W. factor!!! July 7, 2014
Rated 5.0 out of 5.0 by Awesome staff Dining room staff member Michelle was absolutely awesome! July 2, 2014
Rated 3.0 out of 5.0 by Clean room, staff not super friendly The room was clean. However our door did not fit properly and the hallway light shined in not only underneath the door but from the sides as well. Would recommend dimming the hallway light at nighttime. The staff was not super friendly, but they weren't rude either.(I am referring to the front desk). Overall, I would stay here again as the rate was good. But I have definitely stayed in better Holiday Inn Expresses. July 2, 2014
Rated 5.0 out of 5.0 by Great Total Experience! The staff was very professional, helpful and attentive to the needs of my family and other patrons. Our visit was relaxing, comfortable and pleasant. When a complication did arise they approached it head on and worked to resolve the issue quickly.Thank you for a great experience. June 25, 2014
Rated 5.0 out of 5.0 by A terrific stay we spent one night at this property while passing through Memphis. The property is off the main road and as a result, it is very quiet yet a stone's throw from multiple food/gas options. The hotel was extremely clean from the main entrance throughout the property. We enjoyed the stay and would stay again. Very comfortable beds and a good work area as well. June 24, 2014
Rated 5.0 out of 5.0 by The quite zone East of Memphis When traveling from Texas to Ohio about 2 times each year we stay here to relax before continuing our trip on the second day; the HI at Germantown is away from the noise and heavy traffic around Memphis and thus allows us a good nights rest before continuing our trip - it is an easy place to find, somewhat off the beaten path which makes it nice a quite for a good overnight's rest. There are plenty of good restaurants close by for the evening meal. June 22, 2014
Rated 5.0 out of 5.0 by Clean, quiet, staff attentive and accommodating. Good breakfast options.m Very nice hotel near so many places in a Germantown. Definitely will stay there again. June 20, 2014
Rated 5.0 out of 5.0 by Very nice. We enjoyed our stay. Room was great. Staff was wonderful. Room had plenty of space. We had the king suite and we fit 4 easily. June 19, 2014
Rated 5.0 out of 5.0 by Great stay! We were in Germantown for a family wedding and chose this hotel simply because it was one where the bride reserved a block of rooms. The staff were terrific and the location was very convenient. The younger members of the family enjoyed swimming in the pool over the course of the weekend and the grown-ups really liked the beautiful walking trail that is steps away from the hotel. Can't say enough nice things about the breakfast hostess - she was SO nice and charming! And we really liked the pancake machine in the breakfast room, although it was a little glitchy (worked sometimes, shut down other times....sometimes made tiny pancakes!) Def. would stay here again if we needed to be in the Germantown area! June 19, 2014
Rated 5.0 out of 5.0 by Very comfortable bed Front deck very helpful and friendly . Would stay there again. June 14, 2014
Rated 5.0 out of 5.0 by wonderful stay we stayed 4 nights the staff was wonderful from the time we check in to the time we left we are looking forward to next year baseball tournament June 14, 2014
Rated 5.0 out of 5.0 by overall stay Very pleased. The TV wasn't working very well but, it wasn't a priority on this visit. The room was clean and comfortable and employees were friendly and helpful. June 13, 2014
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