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Rated 4.6 out of 5 by 173 reviewers.
Rated 4.0 out of 5.0 by Bed not as comfortable as at other Holliday Inns Overall the hotel is good to excellent. Beds do not seem to be of same quality as other similar hotels. But overall I will stay again. March 26, 2014
Rated 4.0 out of 5.0 by great service and nice staff The breakfast and night check in staff did a great job helping us and making it an enjoyable time at this property. We would go back again March 23, 2014
Rated 5.0 out of 5.0 by Great staff and very clean Have stayed here several times on our way to and from Dallas. Always friendly, clean and great breakfast. Compliments to the staff. March 22, 2014
Rated 5.0 out of 5.0 by Great Stay During Home Restoration Excellent accommodations for our 4 week stay. Our house flooded and was being restored. The manager took us in and booked 2-adjoining rooms so that we could be together during our visit, as we also had our 2 year old grand baby and daughter with us. The rooms were spotless and all of our staff encounters were very warm and efficient.....especially during breakfast. The morning team always greeted McKenzie with a hug and a special treat. We will miss you Michelle. We loved having breakfast together as a family and the selection of food was always satisfying for all of us. Thank you for taking us in on such short notice and for being so wonderful with our baby. The Washington Family March 18, 2014
Rated 5.0 out of 5.0 by Super Motel. Pillows and of poor quality. Breakfast was not as good as I have had at Holiday Inns but pretty standard as far as selection. Staff and overall stay was great. March 17, 2014
Rated 4.0 out of 5.0 by Good for business travel Both times I have stayed at this Holiday Inn Express I have been treated well...The staff really caters to individuals and groups traveling for business. I highly recommend staying at this location. March 17, 2014
Rated 5.0 out of 5.0 by enjoyed our stay! We were there three nights and it was one of the best holiday Inns we have ever been in Clean and neat and seemed practically new! The staff was helpful and polite and very friendly! We will stay there again if we are ever in the Germantown area!! thanks guys! March 17, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay! The staff was very friendly. The rooms were modern, clean and very comfortable. We enjoyed our stay and will definitely stay again if we are in the area. March 6, 2014
Rated 5.0 out of 5.0 by Great Customer Service Team Staff were extremely helpful and freindly!! James was exceptional to our entire team and we appreicate all his efforts. Great Job!! February 27, 2014
Rated 5.0 out of 5.0 by Very nice hotel We felt very safe and security and the hotel was very nice. The garbage trucks did wake us up at 3:45 am but that could not be helped. February 27, 2014
Rated 5.0 out of 5.0 by Great place to stay ! Everything about our stay was excellent. The room was spotless, everything was in working order, and the furniture was all in good shape. The mattress was so comfortable! The property is located in a quiet area yet in close proximity to attractions and restaurants. Every staff member that we encountered was very friendly. Breakfast is good. Will definitely return to this property when back in this area! February 19, 2014
Rated 4.0 out of 5.0 by Comfort,excellent staff Hotel was a great choice and just a great overall place you would stay every time you visit Memphis ,staff over the weekend was just helpful an we'll knowledge of their job,an the breakfast host ms, Michelle made everyone feel at home.Holiday Inn express the way to go! February 17, 2014
Rated 4.0 out of 5.0 by Nice place... I stay at this place a couple times a quarter. It is vey clean and the folks are very nice. February 17, 2014
Rated 5.0 out of 5.0 by Exemplary Hotel This hotel staff clearly takes pride in their work. The facilities were excellent, staff very professional and friendly, and breakfast was tasty. The location is slightly tucked away, which makes for a nice, quiet stay. February 11, 2014
Rated 5.0 out of 5.0 by Great Bed and Great Service The room was clean and fresh smelling. The bed and pillows were very comfortable and the room dark and quiet. The staff was outgoing and pleasant to deal with. We asked for an early check in due to some health issues and they called me to let me know our room would be ready early. The breakfast was hot and there was a good selection. February 10, 2014
Rated 5.0 out of 5.0 by Another Great Stay in Germantown I had an overnight, short-notice business trip to Germantown. I contacted this hotel directly and received a great rate for a king suite with just a few hours advance notice. The staff was great, the room was great, and I got my business done. This is a super place to stay while in Germantown. I come back often. February 9, 2014
Rated 5.0 out of 5.0 by Great Hotel. I really appreciate the consistency of the Holiday Inn Express Chain. This particular hotel was very nice. Updated, well kept, clean, comfy beds and great shower head! Nice complimentary breakfast and kind, helpful staff. Highly recommend! February 5, 2014
Rated 5.0 out of 5.0 by Breakfast Staff was excellent as they were attentive and continued to provide everything we needed. January 24, 2014
Rated 5.0 out of 5.0 by review employee choices choose employees that work for you, not family. make sure the ones that care for your property, STAY! make internet less complicated for staff. keep breakfast bar open the full set of hours, don't close early for a smoke break. 930 doesn't mean 845am. January 14, 2014
Rated 5.0 out of 5.0 by Recent stay in Memphis I used Reward points for this one night stay. The hotel was new and clean. Hotel staff friendly and accommodating. Will definitely consider staying there if/when in the area again! January 12, 2014
Rated 3.0 out of 5.0 by Passing through Generally a good experience. Small details make the difference such as No IHG recognition, Bathroom door that would not stay closed and a toilet seat that would not stay up. January 6, 2014
Rated 5.0 out of 5.0 by Great Staff and Management You are made to feel extremely welcome upon entering property. Great place to stay for convenience, shopping and proximity to cultural activities. Highly recommended. January 3, 2014
Rated 4.0 out of 5.0 by Qucik Trip I recommend this hotel if you are in the Memphis area and don't want to stay downtown. It is just a nice as the hotels located downtown at a fraction of the cost. January 3, 2014
Rated 5.0 out of 5.0 by Excellent customer service My parents stayed over Christmas and raved about the friendliness of the staff who went above and beyond to make them comfortable and accommodate their requests. The suite was an excellent value. We will definitely use this hotel again. January 2, 2014
Rated 4.0 out of 5.0 by Room description was not accurate One of their most expensive room options was described on the web site, and on the confirmation page, as "King Beds, two room suite" which having the word "beds" in plural implied a king bed in each room. However, there was only 1 king bed, and a fold out couch in the other room! If I had known this, I would have rented a different room, since I needed two beds. They need to fix this misleading room description on the web site and on the confirmation page. I believe it is a simple typo and not an intention to mislead, but the end result is the same. Also, one of the two A/C units (operating in A/C mode, not heat mode where a burning small is common) had a very strange burning smell, so I did not use it. The staff believed this was normal, but I'm a frequent traveler and have never smelled something like that coming from an A/C unit. I believe it is a faulty unit. The staff is very friendly, and facilities otherwise in great shape. January 1, 2014
Rated 5.0 out of 5.0 by Great customer service Your desk staff were very friendly and helpful. The hostess in the breakfast area was amazing! She was friendly, helpful and informative. A walking billboard for Holiday Inn brand! Way to go! December 31, 2013
Rated 5.0 out of 5.0 by Great staff The staff is the best part of the stay. The check-in and check-out were easy and pleasant because the staff is great. the only other amenity we used was the Guest Room and the lady did an excellent job of cleaning and presentation. Good job done by all December 15, 2013
Rated 5.0 out of 5.0 by I RECOMMEND H.I.E. GERMANTOWN An excellent place to stay. Nice and quiet but close to attractions. Really great experience there!!! THANK YOU!!!! December 6, 2013
Rated 5.0 out of 5.0 by Great Place to stay This is the hotel where we stay when we decide to stop in Memphis/Germantown. We often travel through the area and have consistently had good experiences staying here. December 5, 2013
Rated 5.0 out of 5.0 by Michelle - breakfast server Michelle was awesome, and made our visit extra special. All the staff were great but Michelle was exceptional! Definitely a 5 in service and personality. November 25, 2013
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