Rated 4.2 out of 5 by 57
Rated 5.0 out of 5.0 by FieldService01 Best Express out there
I have stayed at this hotel several times now and have been treated professionally very well. Express breakfast has always been tricky for those of us who are Gluten Intolerant, however this hotel has gone above and beyond and pledged to continue to be The Holiday Inn Express that stands out from all others.
What I am referring to is, on one occasion I was surprised by the change up of sausage patties being replaced by pre-made omelets. I am always wary of fake egg premade foods due to gluten binders. Morning shift manager voluntarily made me sausage patties to ensure that I was taken care of.
On the next occasion I had purchased breakfast bowls to eat. The General manager made it a point to approach me and explain that they had had celiac customers in the past and as long as it was noted in my reservation, they would be happy to ensure that certified gluten free breakfast food can and would be available to me on request.
Indoor Pool facilities are well maintained and does not have overly chlorinated smell as most Holiday Inns do.
Very Impressed with the quality service of this Holiday Inn Team.
Liz is a stand out employee. On one occasion I witnessed her calm composure with dealing with a very difficult and irrational customer.
February 2, 2014
Rated 5.0 out of 5.0 by CDJ1 Nice place to stay
My wife and I were traveling in the area and decided to lodge at the hotel.
January 1, 2014
Rated 4.0 out of 5.0 by Happy29 A Solid HIE
I stay here everytime I am in the MIlwaukee area for business. I like the location, as it is near one of my favorite pizza joints.
I find it is generally more expensive than most HIE's but Maybe it is location, or just the Milwaukee area/suburbs.
Never had a bad experience. Location sells it to me everytime.
December 19, 2013
Rated 1.0 out of 5.0 by kathiek65 Totally aweful experience
This place I wouldn't recommend to my dog! They are not pet friendly like they say, they are very rude. The floor would have been more comfortable to sleep on then the bed! The room was nothing like another Holiday Inn Express that we stayed at the night prior (same room 2 queen beds). Unreal!
I am totally angered by the treatment the staff especially the general manager gave my family!
We will never stay at this property again even though our family live in Germantown!
I will never recommend this to another person. In fact a friend of mine stayed at this facility 10 years prior and she said it was awful then!
December 2, 2013
Rated 5.0 out of 5.0 by AC789 Dark and quiet.
The rooms are always clean,etc. I am writing this review to tell about the Great Darkness and total quietness(?) of the room. The blinds close tightly and no light enters the room. This lead to a good nights sleep. The staff was also helpul in pointing out a local restraunt instead of fast food.
November 21, 2013
Rated 4.0 out of 5.0 by Rviney Nice place!!!
We arrived to friendly and helpful staff. Got an upgrade with out even asking. Now here is the funny part there was a birthday party in the conference room directly across from the elevator and QUITE a bit of confetti was used. To be honest it was all over the place...down the halls in the pool area and even on the second floor almost all the way tom the end. I walked by and staff were baffled on how to clean it up. I give them credit the night manager worked on it all night long and by morning there was hardly no eveidence of the disaster they had to clean up. He looked beat!
Even with this my wife and I still had a relaxing weekend get away.
The ONLY complaint I would have is the hot tub wasn't all that hot and towels were ata premium. But considering the birthday fiasco all in all not bad. Great location plenty of local food and easy access. I would definately return when in the area again!
November 4, 2013
Rated 5.0 out of 5.0 by Jason1300 Business in Town
Hotel was easy to find and well located to places to eat and shop for items left at home. Great place to stay and would recomend for any business traveler.
October 28, 2013
Rated 5.0 out of 5.0 by AC789 just like home
The staff here really makes me feel like part of the family.
October 22, 2013