Rated 4.7 out of 5 by 71
Rated 5.0 out of 5.0 by DGS70 Welcoming, but pricey
We were greeted with a welcome bag for IHG members, the only IHG property of the six we stayed at during our travels to do so. When we checked in, the front desk clerks made sure to tell us about the popcorn in the lobby and the fresh cookies that would be available at 7 p.m.
When I asked about the higher rate, it was explained to me about the different market that they were in, resulting in the higher rate. I found the beds a little too firm, while my travel companion thought they were great.
If we are in this area again, we would be happy to stay here, but we might adjust our travel times to bypass Gillette and get into a more average IHG pricing market.
July 21, 2014
Rated 5.0 out of 5.0 by Purcy Overall stay
It was a good place to stay. A special thanks to the woman who was in charge of breakfast and the eating area. She was very helpful, personable, caring.
July 19, 2014
Rated 5.0 out of 5.0 by JED51 Quiet
Rooms are overpriced, but what isn't in an oil town (i.e. Dickinson, ND, Williston, ND)
July 16, 2014
Rated 5.0 out of 5.0 by nana on the road Like coming home!
Walking in the front door after a thirteen hour drive was like coming home! Clean rooms, friendly, helpful employees, quiet location and food nearby. Free upgrade to a King room with my priority club membership.Couldn't ask for anything better!
July 16, 2014
Rated 1.0 out of 5.0 by ticked76 Make sure you verify your reservation
I travel this area often, and always stay at Holiday Inn properties. This evening I was traveling with 3 visitors from my company's corporate office, including my Region Sales Manager, and they called us at 7pm to let us know that they only had 3 rooms available, even though we had booked 4 rooms, more than a month ago and all had our reservation confirmation numbers.
First they asked us to share a room, which is unacceptable, and then they offered another hotel across the street. This hotel was not even close to the quality that the Holiday Inn in this location offers. One of our party ended up staying at this questionable hotel, as we had no other options.
They held rooms for people coming in after us and lost the business of 4 very frequent business travelers.
July 15, 2014
Rated 5.0 out of 5.0 by 1Dabug Great location
overall I was happy - clean newer rooms - great breakfast. staff was friendly
July 10, 2014
Rated 3.0 out of 5.0 by Rambler 836 Internet needs work
This was a great stay for us with one exception. The room was clean, the staff supportive and the price was reasonable. The only drawback was the internet connection. It was intermittent and undependable, both the wifi and the guest computers. I spent two and one half hours trying to make a reservation with another Holiday Inn Express (HIE) in South Dakota. I would get about halfway through the booking process and would lose connection. Once I was only one click away when it failed. The clerk reset the modem twice for me, which seemed to help make it last a bit longer before failing, but never enough. Two other guests came in and expressed the same problem before giving up. The clerk said that the internet was via satellite and atmospherics were probably causing the poor signal. I noticed, however, that the HIE business computers behind the front desk were functioning without error. I was able to deduce that there are two different systems in place. A reliable one for the hotel administration and a lesser system for the guests. I was never able to make a reservation through the HIE internet connection and had to take pot luck when I arrived in South Dakota.
July 9, 2014
Rated 5.0 out of 5.0 by janeb43 Great service and room
We loved staying at this hotel. It is very friendly, accommodations were wonderful
July 7, 2014