Rated 4.4 out of 5 by 64
Rated 1.0 out of 5.0 by pf59 Poor customer service
Unfriendly staff at front desk when I called to make reservations and when I checked in. I forgot an item in my room and called to ask them to look for it five or six hours after I checked out. I was put off for several days, whereas, if the clerk had checked on it as soon as I called it might have been found. I communicated with at least 4 people regarding my lost item and all were totally unsympathetic.
August 18, 2014
Rated 5.0 out of 5.0 by Libra111 Great Hotel
Only thing wrong was the SPA, mid 80 degrees. The people at the front desk said I was not the first to complain about it.
August 17, 2014
Rated 5.0 out of 5.0 Sandy
I have stayed at a LOT of HI propertys. But one of your front desk personal was far outstanding. Her name was Sandy. She was so nice to both me and my wife. When I travel to Portland, I will be staying at this property.
Thank you Sandy!!
August 15, 2014