Rated 4.2 out of 5 by 439
Rated 4.0 out of 5.0 by AlexAnne Enjoyable Stay
We would recommend that anyone going to the SECC or Hydro stay here its a lovely hotel, connected to the SECC you have no parking issues and can stroll internally to the venue. Rooms very comfortable and clean. Staff polite and friendly and the food is lovely. We have stayed several times and will be back.
June 5, 2014
Rated 5.0 out of 5.0 by Eagles2014 Excellent hotel
From checking in to checking out, our stay was of the highest quality. The service we received from all members of staff was excellent. Rooms were more than comfortable, clean and bright. Public areas were light and airy. Loved every minute of our stay.
June 4, 2014
Rated 4.0 out of 5.0 by GlobtrotterMike Frequent Visitor to Glasgow Crowne Plaza
Have stayed at this hotel on many occasions and in general always had a great time, staff were professional, attentive and hospitable.
Whilst some of the rooms are showing signs of general wear and tear the hotel are on a continious programme of upgrades. Sometime staff seem a little stressed when concerts are on at Hydro and SECC so Management Staff need to be cognisant of this and provide cover accordingly. Think Executive Club lounge is quite basic and would suggest a review of provisions should be carried out (canopies and wine in particular of poor quality).
All in all always have a pleasant stay whether in a standard room or a suite, the staff can make of break a hotel
June 3, 2014
Rated 4.0 out of 5.0 by Jayden6 Fantastic staff but needs some upgrading
Stayed for one night with my grandson to go to the science museum. Perfect site for that. OVerall stay was fabulous but was a bit disappointed with our room. The bathroom was so depressing - dark brown wallpaper that had seen better days, a rusty bin and a light missing over the sink area. The room was very clean, as was the bathroom but just showed signs of old wear and tear. Could not get the temperature right and there were no instructions in the room as to how to programme it. Swimming pool was a bit disappointing too as it is obviously in need of some TLC too. Loads of hair in the shower area and as the shower cubiclles were on a slope if not standing directly under the shower, I was on a slippery slope washing grandson's hair! Main areas in the hotel are lovely though and the service and staff cannot be faulted.
June 2, 2014
Rated 5.0 out of 5.0 by how757 GREAT STAY
Had a wonderful stay for two nights. Stayed on business but upgraded to a family room to bring along the wife and two children. Check in was efficient and friendly. Lovely room. Restaurant was fantastic with brilliant food at a good price. The bonus of children being able to dine free at IHG was well received and lovely meals were provided for the children and adults alike. Restaurant staff were great, engaging and attentive. Reception staff were fabulous and the young Polish lady on reception is a diamond – very funny and great with guests, especially children – her personality is infectious! The air conditioning in our room was very noisy at night and the room too hot with it switched off – this is the only slight negative in an otherwise perfect stay. This hotel is fantastic.
June 1, 2014
Rated 5.0 out of 5.0 by Reidzer Lovely mid week stay
Great hotel with friendly staff and very comfortable bed.
Had meal in restaurant and was very good
Hotel was easy to find off the motorway.
Would definitely stay again.
June 1, 2014
Rated 4.0 out of 5.0 by Deborah23 Rooms to warm
Very nice hotel beds good ,but rooms to warm even with A/C on full ,hotel needs to sort this out. Good choice for breakfast .Drinks prices high.
May 31, 2014
Rated 4.0 out of 5.0 by Mond59 A good hotel
This is a good hotel with great staff who really do want to help.
I used my points to stay on this trip and well worth it.
The main foyer has been revamped and looks better, now the bedrooms should be the focus especially the bathrooms as they are tired, nothing wrong with them as they are clean and have all of the required items just need to be brought out of the seventies.
Would not hesitate to use this hotel again.
Final comment, fantastic value breakfast!
May 28, 2014
Rated 4.0 out of 5.0 by CatherineP Concert at Hydro!
Excellent location for SSEC, Armadillo and Hydro. Well sign posted offf motorway so easy to get to. Hotel was comfortable and clean - we had a twin room with a view of the "SQUINTY " bridge and the Clyde.
Would definitely use again for business and/or pleasure.
May 26, 2014
Rated 4.0 out of 5.0 by Shaky Shaky
Rooms nice but the restaurant was excellent as was staff , really enjoyed our stay
May 26, 2014
Rated 5.0 out of 5.0 by garthu excellent location for hydro,service 1st rate
A bit biased,as I was staying there for attending the prince concert,so the hotel would have to be a disaster to get less than 5 stars!
Joking aside customer service was stunning all requests made by me prior to check-in an onwards were met wherever possible service was maintained even during a busy check-in with system issues,all the way through check out. Public areas are fresh and clean.
Rooms can be warm,and bathroom decor is not to my taste but that is really the only issues I had, but would be chulish to mark down for this.
I usually stay at another IHG hotel when I'm in Glasgow,but this is my second stay here now,first time was for a previous event at the hydro, it is a bit out of the way for the city centre but it is now a serious contender for all future stays in the city.
May 26, 2014
Rated 5.0 out of 5.0 by mcg123 Excellent service
Another excellent stay. Frank, and a new star Gemma, made for a superb club lounge experience.
May 23, 2014
Rated 5.0 out of 5.0 by PAMELA 24/7 Really good sleep
I had an excellent stay at the Crown Plazza in Glasgow. Will definately be back.
May 23, 2014
Rated 4.0 out of 5.0 by TK64 Perfect for visit to hydro!
We managed to get checked in early. Reception staff were very polite and helpful. Room was nicely decorated. Clean white crisp bedding and a comfortable night sleep was had. We were attending a concert so it was perfect for our needs. Breakfast had everything we needed only thing let it down was the waitress. Think they need more training on customer service. I would have no hesitation staying here again.
May 22, 2014
Rated 5.0 out of 5.0 by alz6300 Fantastic hotel
Staff were great, room clean and comfortable, location fantastic and overall brilliant weekend
May 21, 2014
Rated 5.0 out of 5.0 by Porthos Great Staff, Service and Atmosphere
I am a regular visitor to Glasgow and out of the hotels available choose Crowne Plaza Glasgow as my hotel of choice. The hotel has a good location for the SECC and Hydro. The rooms are of a good standard with good views. The service is good, and the staff at all levels are very polite and helpful. The Manager runs a good hotel and has his finger on the pulse of what is going on in the hotel and the community, and is approachable. The facilities are good with Meeting Rooms, Gym and Swimming Pool. I like staying here and feel I can relax when I am away from home, and after a long day of work or travel.
May 21, 2014
Rated 5.0 out of 5.0 by Bryan6 Over night stay
Hotel was very nice staff were really helpful
Room had amazing view food was excellent
When't for massages and swim both were really good
May 20, 2014
Rated 3.0 out of 5.0 by how757 OK STAY
Nice hotel but a few disappointing niggles. Check-in was ok if a little slow despite being a IHG Gold member. Made my way up to the 11th floor and room card did not work. Suspect the reception lady didn’t programme the card correctly! Dragged myself all the way back to reception with luggage and back to 11th floor and success this time! WIFI code did not work and had to ring for another. Air con was so noisy it had to be switched off to sleep! Booked a wake- up call for 7AM that didn’t arrive. When checking out – hotel could not locate bill-back details and took about 15 mins to search – very annoying when I was on a tight schedule. At this stage I could not be bothered to mention my missing wake -up call and claim a free stay as promised by advertisements on the wall behind reception for failing to fulfil the wake- up call order. Suspect the error was due to the same staff member who failed to activate the room card. This is a nice hotel for business or pleasure but poor check-in, check-out, air con issues and wake- up call issues made for a poor experience overall compared to normal high standards.
May 17, 2014
Rated 5.0 out of 5.0 by weesheila Welcoming staff
I visit this hotel a few times when going to shows and always find staff so helpful and welcoming and nice
May 12, 2014
Rated 1.0 out of 5.0 by Mr Big Room stank of smoke and found ashtray full of cigarettes
Booked a suite and couldn't believe how dirty the room was found an ashtray full of used cigarettes and the toilet was not clean!! Couldn't believe the horrible state of the leisure facilities won't be rushing back!
May 9, 2014
Rated 4.0 out of 5.0 by Johnr54 Very good customer service on reception.
Offered complimentary breakfast when I arrived tired after climbing Ben Nevis for charity. Very friendly & helpful.
May 7, 2014
Rated 4.0 out of 5.0 by Mandgdunbar Great service
I took my niece to Glasgow for her first shopping trip and stayed at the Crown Plaza. It was very comfortable and we had a fab time.
Only thing was we had to pay for WiFi, which was a bit disappointing.
May 7, 2014
Rated 5.0 out of 5.0 by Nora58 Very clean and comfy beds
Staff were very friendly and helpful. Rooms clean and spacious a comfy beds even get wee choccy would stay again price was good also.
May 7, 2014
Rated 2.0 out of 5.0 by Kooman Unwelcoming reception staff
Could not have been made to feel more unwelcome by receptionist. We booked and paid in advance through a 3rd party, first of all couldn't find our booking, then there was a discrepancy which was not Crowne Plazza's fault, however the attitude of the receptionist was terrible, were then asked to pay again for the room, were only believed we had already paid when another receptionist stepped in. (this actually isn't the first we have heard this about the hotel) Grudgingly was given the wifi code after having to challenge your advertised free wifi access! Then enquired about the upgrade to the club lounge...oh dear how much hassle was that to ask!! Felt as if we were unannounced, unwelcome visitors, rather than fully paid, valuable guests!
Did notice later on a flight crew check in...staff could not have been more helpful friendly to them, they also checked out at the same time as us in the morning again the difference in the reception staffs attitude toward the flight crew and ourselves was actually really embarrassing for your hotel.
Otherwise the hotel was clean and comfortable, if the bar is busy, then prepare for a long wait. If its a personal, friendly touch you like when staying at a hotel then avoid here as you are just a number in a very large busy...your not spending enough in here for us to bother hotel.
May 6, 2014
Rated 4.0 out of 5.0 by Seasonedtraveller13 Great location and good service
We chose this hotel because of its proximity to SECC. Our check in was fine but when asked about the internet codes which we hadn't been given the receptionist was a bit offhand.
Our room was a good size and was well equipped. The general cleanliness was ok but the telephones and remote control needed a thorough clean.
The dinner and breakfast choices were good and the service fine too.
We enjoyed the pool which was lovely and warm.
When checking out the receptionist was very friendly.
April 24, 2014
Rated 4.0 out of 5.0 by JPEE JP
Great stay at CP Glasgow once more. Frank in the club lounge is a real asset to your hotel, unlike the host on the second night in the lounge! Denise on the bar deserves a mention too, I'm sure she thought I was a mystery shopper when ordering a Stella! The refurbishment works on 15/16 floor corridors look very nice, it seems a shame that the rooms will not be refurbished in the same style.
April 20, 2014
Rated 5.0 out of 5.0 by dave136 Great stay
Lovely hotel good location and great friendly staff.
April 20, 2014
Rated 5.0 out of 5.0 by gorwig Fantastic hotel, room too hot.
Hotel located ideally for my work trip. Food was very good, and the staff welcoming and chatty.
The room was very nicely furnished and the bed excellent.
My only negative comment really was that the room was stiflingly hot, The air conditioning seemed to make no difference and was too noisy to leave switched on all night, and the window did not open.
April 18, 2014
Rated 5.0 out of 5.0 by Mags 53 Excellent hotel
Only stayed one night wish we could have stayed longer.
April 17, 2014
Rated 3.0 out of 5.0 by Fing Executive Room ??
Negatives : We have stayed here before in a Standard Room, but this time decided to "upgrade" to the Executive Room with use of the Executive Lounge and hopefully a superior room. How disappointed we were when room was not any better than the standard room apart from being on the 15th floor with a better view and some cheap and nasty "one size fits nobody" bathrobes and slippers. The executive lounge was only available from 5,30pm to 8pm.(only found this out when checking in) Not a very customer friendly time if you are there for a concert starting at 7pm. Total waste of money upgrading.
Positives :The location is perfect for the SECC, Clyde Auditorium and The Hydro. Good busy ambiance in the bar area. Good reasonable priced parking. Great breakfast.
Summary : We would come back but not to a so called executive room.
April 17, 2014