Rated 4.2 out of 5 by 123
Rated 4.0 out of 5.0 by MimiJB Dog friendly and excellent breakfast
We took advantage of a free night through our Priority rewards visa card. We arrived at 12 noon and after less than 5 minutes at reception were on our way up to the room. As gold elite customers we also had a voucher for 1 free drink at the bar. The room was a standard double but had an extra sofa bed which was great to sit on. It had the usual excellent power shower and as we were on the 3rd floor it was pretty quiet. Plenty of room for the dog to wander round and air con if it gets too hot.
The staff were very nice and friendly and the free breakfast was excellent. Plenty of choice of both hot and cold food much better than the old continentals you got.
We would definitely recommend this hotel and look forward to staying again.
October 2, 2013
Rated 5.0 out of 5.0 by Adelard Great receptionists and service.
During my 50 plus years of extensive travelling I have never met two amicable, helpful receptionists as Laura and Agnes.
The comfortable and clean room makes this hotel to recommend when visiting Glasgow.
September 27, 2013
Rated 5.0 out of 5.0 Excellent Staff and comfortable rooms
From the moment we walked in received excellent service from very welcoming staff. Rooms were clean and the beds were very comfortable. Breakfast was a very relaxed affair no sense of being rushed and could take time to enjoy a great cooked breakfast. Hotel in great location for shops and transport links and by booking in advance with hotel itself got a very good rate. Had free wifi throughout hotel and a courtesy paper. Will certainly stay at this hotel again. Highly Recommend it. Thanks to all the staff who made our stay enjoyable and were great with my young grandchildren.
September 25, 2013
Rated 4.0 out of 5.0 by JediSlime Convenient and Comfortable
We booked at the last minute and having never been to Glasgow before we wanted to stay somewhere relatively central. Holiday Inns tend to tick all the boxes, for comfort, convenience, service and easy. This was no exception. The location was ideal for central Glasgow and the employees when we had to speak to them were pleasant and helpful. Room was clean and breakfast was good.
September 22, 2013
Rated 4.0 out of 5.0 by Coylies In The Heart of the city
Great hotel. Very clean and near everything. Staff very helpful. Stay again easily. Oh and breakfast great.
September 20, 2013
Rated 5.0 out of 5.0 by Sue18 Wonderful staff
I stayed at the hotel from Aug 30 until Sep 7 and the best thing about this hotel is the staff. They are the Best! They were so helpful,especially Linda at the front desk.
This is a great location just 2 short blocks from the St Enoch shopping center. It is also 2 blocks from many local buses and the city tour bus.
This is the second time I have stayed at this hotel in the last 13 months and if I go back to Glasgow I would stay again.
It can get busy at times because it is used by many tour groups.
September 9, 2013
Rated 5.0 out of 5.0 by Markwsm Great choice in Glasgow
A very comfortable stay. Super friendly and helpful staff. A very good breakfast choice. Parking was easy at the nearby NCP and the hotel is well located for the city. I thoroughly recommend.
September 9, 2013
Rated 5.0 out of 5.0 by Barber1 Mid week break
Nice central hotel , the staff were very helpful , great nights sleep , will be back again .
September 8, 2013
Rated 5.0 out of 5.0 by sawtooth121 How a hotel stay should be *FULL STOP*
Very relaxing, very tidy and exceptional service all round from ALL staff here - (Reception/Bar, Kitchen and room cleaning). Been to Glasgow Riverside HI several times now and gets better each stay. Walk into Glasgow only 5 min. (if you can drag yourself away from this hotel)!!
September 3, 2013
Rated 5.0 out of 5.0 Recommended place to stay
The Express Holiday Inn City Centre Riverside is an excellent place where to stay. Warm welcome, professional services, clean and well accommodated, good food, and above all smile and responsiveness...
August 31, 2013
Rated 5.0 out of 5.0 by Caroline760 Great place to stay, fantastic staff
Loved staying here, staff were fantastic - friendly and helpful.
Breakfast perfect..great location and great value for money.
Thank you, we'll be back
August 29, 2013
Rated 5.0 out of 5.0 by Foxglove84 Super friendly and helpful staff with great recommendations of what to see and do
Really pleasantly surprisedvy the great location and good value of this hotel. Exceedingly helpful staff to boot. Brilliant.
August 28, 2013
Rated 4.0 out of 5.0 Brilliant staff
Just a one night stay - the bedroom was standard HIE. The location is good and the staff are excellent - friendly and helpful. Definitely would stay again.
August 25, 2013
Rated 4.0 out of 5.0 by Taff10 Great staff
Stay here a lot. Ideally located for me and with the Merchant City just 10 minutes walk there is a great choice of bars and restaurants. Really impressed with the staff, very friendly an helpful.
August 20, 2013
Rated 1.0 out of 5.0 by AUSSIEABROAD Really poor, even for a budget hotel
This hotel was the worst Holiday Inn I've stayed at by quite a margin. The rooms and hallways smelt musty/stale. The room itself was tiny and just about clean - bed was OK but shower tiling/grouting was ingrained with mould. Towels were clean but had the texture of Weetabix. The staff were varied - one person was OK, the rest were barely civil - asking for a drink at the unattended bar provoked a sigh and a dirty look, when I asked for an iron/ironing board I was given them at the desk, with my bag, and told to lug it up to my room myself, through the heavy access door which, in itself, was a further impediment to comfort. I also observed one occasion where the staff were sneering/laughing at guests (for what reason I don't know) after the guests had departed. The elevators were tiny and inadequate, resulting in long queues when a large party arrived. Breakfast was average, pretty much what I expected. Overall, it wasn't particularly comfortable or pleasant, especially for the price I paid. The only positive thing that can be said for this hotel is the location. I don't often write reviews - wouldn't be saying this unless I felt pretty strongly about my experience here.
August 11, 2013
Rated 5.0 out of 5.0 by Tracyok2 Comfortable & near to city centre
Nice good facility's close to city centre what more could you want staff really helpful & polite we most definitely be back
August 9, 2013
Rated 2.0 out of 5.0 by sgeee Parking issues, but overall average
I made the reservation on phone and was told that there is parking available in the hotel. So I assumed that it was included in the booking. But no, it was not. They made me buy a parking coupon (~£5). Glasgow roads are a bit confusing for a first time visitor so I asked them to accompany me till parking lot but they just showed me the location of the parking lot and asked me to drive there myself, which i managed after a bit of mistakes driving in rain.
My checkout was at 12 noon and parking ran out at 10am !
The receptionist on duty and the manager refused to do anything about the parking matter even when we requested them to clarify with the reservations desk, which i found quite strange and a bit rude to be frank.
Rooms were ok, location was good. Bathroom shower leaked more water than it sprayed out of the shower head.
August 3, 2013
Rated 5.0 out of 5.0 by nlreds Overnight stay
Easy check-in, friendly staff.
Comfortable, clean bedroom.
Close to city centre.
I'll certainly recommend this hotel to friends/family planning a visit to Glasgow.
August 1, 2013
Rated 4.0 out of 5.0 by Tommy22 Great Value
Nice clean room, in a great location at a very affordable price for myself and kids. Would recommend to anyone "hitting the shops"!
July 22, 2013
Rated 5.0 out of 5.0 by jtmcbird Value for Money
We had a great 5 nights everything perfect with hotel - only thing to watch is you have to pay £10 per day to park your car.
July 21, 2013
Rated 5.0 out of 5.0 by KT45 Good Old HI!
I love 'em. Bed comfortable, everything clean, everything working, and great shower. Self-service breakfast hits the spot, staff efficient and polite, and I love being able to come and go without question or comment. Absolutely recommend HI anywhere if you're happy doing your own thing.
July 11, 2013
Rated 4.0 out of 5.0 by sudhir comfortable stay
friendly & caring staff made comfortable stay, breakfast was good would certainly recommend others as well
July 7, 2013
Rated 5.0 out of 5.0 by Hermannn Great service
Although the windows were too small and there was no tub in the bath, the rooms were perfectly alright to relax. Breakfast variety could be wider (i.e. wider choice of cold cuts, bacon or fried eggs) but was good. What really made the stay a great experience was the welcoming, kind and very commited team at the reception. 5 stars for that!
June 24, 2013
Rated 5.0 out of 5.0 by Teddybear4664 Value for money
Could not fault our stay here for 3 nights.Room as you would expect,basic but clean.Service was excellent,staff could not do enough.
Breakfast ok. Could have done with a bit more choice,but when your paying these kind of prices you really can't complain.
Hotel nicely positioned,all amenities and shops within walking distance.Highly recommended if you want a budget hotel.
June 14, 2013
Rated 5.0 out of 5.0 by timotei exceptional service
we must compliment a member of the reception team Agnes who went out of her way to sort out a complicated reservation scenario, they looked after our bikes every night too - thanks again
June 4, 2013
Rated 4.0 out of 5.0 by MissK72 Nice hotel with friendly staff
After my trip to Glasow and stay in holiday inn express. The location is ideal. The accommodation was nice, staff were very friendly and helpful. staff work hard to ensure everything was to the highest standard. Price was good too.
May 15, 2013
Rated 4.0 out of 5.0 by Shell77 Excellent service, only one concern
The staff displayed some of the best customer service I have ever experienced (especially the night staff/security who could not have been any better). My only negative about my stay was our room was directly opposite the lift which wasn't too bad however we did seem to be extremely close to some sort of generator which went off approximately every 2-3 mins constantly though the night (I don't know if this continued throughout the day).
Otherwise a friendly, clean and comfortable hotel..... Again customer service which was amazing 5 stars and a wee smiley face to you all!
May 12, 2013
Rated 5.0 out of 5.0 by Jimjo Excellent Location
Right at edge of Merchant Quarter where many newish pubs clubs and restaurants are. Just down from George Sq and St Enochs. Very clean rooms on the smallish side but very adequate typical of a HI express. Staff were very good , pleasant and very helpful. Did not try breakfast. Will definitely be back as the price, location and comfort are all good.
May 8, 2013
Rated 5.0 out of 5.0 by Pibroch Staff were so pleasant, and obliging! We were very comfortable!
In all of our stays, I have to say the staff were amazing they were so helpful and they always wanted our feed back to make our stay even better, but to be honest we could not fault anything! Even when it came to me saying I have not used my loyalty card because I was not sure what it was, the girl at reception explained all! Full marks to all your staff we had a a very welcome over night stay!
May 1, 2013
Rated 2.0 out of 5.0 by lemiserablecustomer12 Cooked Breakfast -Poor Selection
On each of the two mornings that I stayed at the hotel the cooked breakfast selection was scrambeld egg, sausage & baked beans - no bacon, no fried eggs, no cooked tomatoes. Also the scrambeld egg was not always available .
The bedroom was large with a sofa & double bed & was heated by a under powered air conditioning unit. The room was never comfortably warm in damp days in Glasgow
I will not be back nor recommend this hotel to anyone
April 30, 2013