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Rated 4.5 out of 5 by 639 reviewers.
Rated 2.0 out of 5.0 by Customer service to be improved Stay was OK but staff customer services could have been better. After arrival front desk didn't discussed anything on the welcome drink for gold member. I volunteer requested to have a drink. I have requested room upgrade being part of IHG reward club. First he told there is no policy for any room upgrade !!! when I highlighted my previous experience with same brand hotel then immediately said no room available for upgrade without properly checking on the system. These are all OK but shower and wash basin taps are not working properly. Somehow managed and left message about the problem when I checked out. Not good experience as frequent member. This is second bad experience and need to think to visit again July 28, 2015
Rated 5.0 out of 5.0 by Excellent location Booked in for three nights and found the location just perfect for the Bus Station, Shopping and theatres. We were allocated room 273 and must congratulate the front desk for providing us with a room that was free from outside noise so hence three peacefull nights sleep. The room was kept lovely and clean. The security was first class having to use the room key to activate the stairway door and the lift. The breakfast was fine and staff very helpful. Would definitely return again. July 27, 2015
Rated 5.0 out of 5.0 by What a welcome! I've stayed at a lot of Hotels and the warm welcome my Wife and I received at a hotel when we arrived has been by far the best we have ever received. The gentlemen at the reception desk graciously welcomed us to the hotel and with his friendly chat quickly established it was my birthday. After this I felt the team went out their way to make our stay as enjoyable and relaxing as possible. It was great to feel as if the staff really appreciated us choosing the hotel and for that the Holiday Inn Express Glasgow - City Centre Theatreland will be our hotel of choice the next time we're visiting Glasgow. Thanks to everyone at the hotel. July 27, 2015
Rated 4.0 out of 5.0 by Good location, good value. Quick and easy check in and out, helpful staff. Good location for sight seeing and walking distance to train stations is a bonus. Lack of air conditioning meant we had to open the window and street noise disturbed our sleep. Overall a good experience, would recommend it to others. July 26, 2015
Rated 5.0 out of 5.0 by Great night out in Glasgow We had wonderful night out followed by a good night's sleep in a hotel that was so handy to city centre. All staff were very courteous and friendly. Had great breakfast and late check out all for a great price. Excellent value July 22, 2015
Rated 4.0 out of 5.0 by Standard Business Hotel Adequate business hotel although the internet never seems to work in any of the HI's in Glasgow. Room was clean, shower worked. Windows nearly stopped all outside noise. July 20, 2015
Rated 5.0 out of 5.0 by Great location, confort and breakfast An excellent value for money, given its central location and the level of service delivered. July 19, 2015
Rated 5.0 out of 5.0 by Night away from home It was just like being at home but without all the work of meals, doing the bed and someone else cleans up after you GREAT July 18, 2015
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