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Rated 4.5 out of 5 by 364 reviewers.
Rated 4.0 out of 5.0 by good central hotel Perfect location for Theatre and shopping in Glasgow. Reception staff very friendly and helpful. Liked the extra security in hotel by needing to use room keycard in lift. Room was clean and modern but lacked plug beside mirror for using hair straightners/hotbrush. My room was facing main road outside so was very noisy with busy traffic all night. January 15, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and friendly staff I regularly use this hotel when visiting Glasgow to attend a concert or do some shopping. I find standards are consistently high at this hotel and I'm never disappointed. January 15, 2014
Rated 4.0 out of 5.0 by Central location Everything was good except the Wi-Fi. It constantly dropped the connection. Staff in the morning never asked me if everything was OK. They were indifferent to my satisfaction. Overall a good hotel. January 12, 2014
Rated 4.0 out of 5.0 by convenient location, friendly staff We stayed here for one night between Christmas and New Year. The location is excellent for shopping, eating and nightlife. The staff were very welcoming and helpful ... our taxi was arranged and outside within a couple of minutes. We did have a small issue with no shower curtain but this did not affect our stay and was dealt with as soon as we raised it with the staff. Would not hesitate to staying here again. January 12, 2014
Rated 5.0 out of 5.0 by Extremely Welcoming Hotel Had a great stay at this hotel, staff are extremely friendly and very keen to help you with your stay in Glasgow. Breakfast is presented very nicely and very tasty. I would definately stay there again (Hopefuuly next Hogmanay) January 10, 2014
Rated 5.0 out of 5.0 by GREAT LOCATION AND ATTENTIVE STAFF Stayed two nights on shopping trip. Hotel is in great location near to Sauchiehall Street, Royal Concert Hall and Cinema Complex. Hotel quiet and we were therefore asked which floor we would like - chose 5th floor at front as this was away from traffic and generator that operates at back of hotel. Room was cool even with heating on but efficient and friendly staff immediately provided an additional heater. Manager and front desk staff very obliging and helpful. Room rates can fluctuate quite a bit but have stayed here before and will definitely stay again. January 10, 2014
Rated 5.0 out of 5.0 by lighting/bathroom lighting in general not good in terms of wattage Waste plug in our room had loose nob (advised staff of this although did not cause a problem.Every member of staff made such a good impact ,we were able to reward them . It was a pleasure to stay as familiar as a b and b January 10, 2014
Rated 5.0 out of 5.0 by Great stopover choice Great location for a stopover in Glasgow. Near all of the city centre amenities. Good value for money at around Christmas time. Friendly staff. Would use again. January 8, 2014
Rated 4.0 out of 5.0 by Comfortable no comments at this moment as everything looks good and comfortable for a short stay - only one night. Internet access is quick and available every corner of the hotel. January 6, 2014
Rated 5.0 out of 5.0 by Excellent hotel Stayed for two nights to attend a wedding at the Piping Centre, which is only a few hundred yards away. Car park directly across the street from hotel is so convenient, and the hotel can validate your parking ticket to get a discounted rate. There's only a couple of minutes walk and you are at the Buchanan Galleries, and main shopping centre. The hotel is very clean throughout; our room was not the biggest we've ever had but who needs any more for a couple of nights stay? Comfy bed; good shower; and excellent breakfast. There was a choice of three hot items which were replenished continually, so they were always fresh; plentiful toast, croissants, cereals, jams, juices, tea, coffee etc. Every member of staff we encountered was very pleasant, and helpful above and beyond. Couldn't have asked for more from them, although will make particular mention of Mark, whose friendliness and humour was abundant. Would stay here again, and will definitely recommend. January 6, 2014
Rated 5.0 out of 5.0 by Exemplary hospitality My friend and I stayed for two nights over Hogmanay. The hotel was incredible. Outstanding welcome from excellent front desk staff. Central to the wonders of Glasgow's shopping and night life. The deal even included a hot breakfast bar which was basically eat as much as you like. Such an unexpected bonus. I could not recommend this hotel highly enough and would not dream of staying anywhere else if I were to visit Glasgow again. January 4, 2014
Rated 5.0 out of 5.0 by Fabulous Weekend stay in Glasgow at Christmas Enjoyed a cosy night stay at the Holiday Inn Express. Perfectly situated near the bus station, town centre and cinema. Will definitely return!. January 4, 2014
Rated 5.0 out of 5.0 by Perfect for my shopping trip I stayed at this hotel for one night between Christmas and New Year when I travelled to Glasgow for a shopping trip. Friendly, efficient staff, clean comfortable room, great shower, breakfast included and ideal location for shopping and train station and was able to leave my luggage at hotel at no extra cost whilst I went shopping January 3, 2014
Rated 4.0 out of 5.0 by Good value Absolutely fine for the price. Great location. Clean room. Friendly staff. January 3, 2014
Rated 5.0 out of 5.0 by Great staff good service. Thanks for a great 1st time experience in Glasgow. Thanks to Matt /Andy and all the staff for making our stay very pleasurable.Hotel in good position for shopping and entertainment venues, Rooms are clean beds are comfortable, good shower/toilet room. Ten minute walk from Central train station 2 minutes from bus station where you can catch buses to all parts of the country, will recommend hotel to everyone will use again. January 3, 2014
Rated 5.0 out of 5.0 by Scrivs Family Excellent rooms, really clean and brilliant breakfast - all of these things should be expected but the friendly and extremely helpful staff are the reason we will always remember our stay in Glasgow - many thanks to you all. January 2, 2014
Rated 5.0 out of 5.0 by Cozy and Near Everything We arrived from the airport via the bus and found this hotel one block away. Although the hotel had been closed for Christmas and Boxing Day, the staff were there and preparing the hotel for guests. We placed our bags in the holding area and set off to explore Glasgow with recommendations from the front desk and armed with a map. For our every outing, they had great suggestions as to the destination and the route, which made our stay in Glasgow very pleasant. We will definitely book this hotel again, everyone was happy and helpful. January 2, 2014
Rated 5.0 out of 5.0 by Ideal for a short break I have stayed here on numerous occasions. It is clean comfortable and central , staff are excellent .. Fully recommended . December 23, 2013
Rated 4.0 out of 5.0 by A Very Good Experience One of the best hotel experiences for comfort and value (on business I have stayed in many hotels here and abroad). En suite bathrooms for people that aren't necessarily size zero; spacious toilet, wash/ shave and shower areas, and I love the door that doubles to close for the toilet and the overall bathroom. One minor quibble was that the sink's plug wasn't entirely secure so had a slow leak. I loved the choice between soft and firm pillows - very thoughtful, and had one of my best sleeping experiences away from home. One other minor quibble - I'd mislaid my mobile phone (not at the hotel) and I had to go down the road in wet weather for the nearest pay phone. Otherwise, the staff were friendly and helpful, and it was a good breakfast experience before leaving. December 23, 2013
Rated 5.0 out of 5.0 by Great location This hotel is in a great location, with both bus and train stations only moments away. The hotel staff were very friendly. The room was clean and comfortable. I had a great stay. December 20, 2013
Rated 4.0 out of 5.0 by Convenience and excellent service Our stay at the hotel was a very pleasant experience. The reception staff were extremely friendly and helpful and nothing was too much trouble. what more can one ask when visiting a strange place for the first time. The room was perfectly adequate, clean and a cost effective way of staying in Glasgow. December 19, 2013
Rated 5.0 out of 5.0 by 2nd visit We chose to come back as our first visit was so pleasant. the 2nd visit didn't disappoint. We will use this venue again. December 19, 2013
Rated 5.0 out of 5.0 by Night Staff Experience Staff and Service would have been 5 stars as our welcome was so friendly and helpful and this was our experience of all the staff we met apart from our first evening return to the hotel at 10.30 on 12 December. We had been to the Panto and thought we would have a drink in the hotel bar..wrong! When we asked the young man on the bar if it was open as there were no one in the bar he just grunted and never even made eye contact. We gave up and went to bed. Definitely a candidate for some Customer Care training. Apart from this incident our stay was excellent and all other staff couldn't have been nicer. December 19, 2013
Rated 5.0 out of 5.0 by Spot on Saturday Night Stayed over for a business night out. Room was better than I expected. Everything spotlessly clean and very efficient and friendly staff. Will definitely use this hotel again. December 18, 2013
Rated 4.0 out of 5.0 by Very friendly staff and spotlessly clean Hotel is in a great location for the bus station. Rooms are a good size. I would have liked at least one drawer for my personal things. I struggled to sleep as the room was really warm. The hot breakfast consisted of sausage, scrambled eggs and beans each morning, no variation. We were disappointed that we had e-mailed ahead to request a room at the front of the hotel.We were given a hotel at the rear overlooked by an office block. Overall though we did agree it was good value for a City Centre Hotel. December 11, 2013
Rated 5.0 out of 5.0 by what more do you want great location for bus travel . shops, cinema right on hand. place very clean, has pretty well all you need for a short stay, and though not fantastic, you get an adequate breakfast just to let you start the day. with prices reasonable for a city centre stay what more do you want? December 10, 2013
Rated 5.0 out of 5.0 by Very comfortable all round I had travelled from the north of Scotland to catch a flight from Prestwick early the next day. The bus staton was near to hand as were facilities. I found the staff to be very helpful if giving me some useful information about the factories I the area. I also found the free wi-fi of great use. In all a very enjoyable stay December 10, 2013
Rated 5.0 out of 5.0 by Great location with Comfortable bed and services The hotel's location is excellent, with the Buchanan bus station (where the airport shuttle stops) just across the road and the Queen St station just a short walk away. The main shopping throughfare of Sauchiehall Street and Buchanan Street is also just a short walk way. The hotel has all the basic amenities required, and the bed is very comfortable. It really give us a good night's sleep after a long and tiring day. December 6, 2013
Rated 4.0 out of 5.0 by Lovely hotel, great location This is a good hotel, in a good location for city centre stays. I do however feel they take advantage of their city centre location by adding extra to the price. By going further out the city by a few streets, you could probably get the same for at least £10 cheaper a night. Arrived at the hotel and greeted by friendly reception staff. They had ran out of rooms however since they share with next door hotel they promptly sorted the problem. I was given a lovely clean, warm room with a good shower. I was woken up very early in the morning, despite the double glazing, my room was above a side alley street which had early movement with businesses therefore every morning was an early rise. Breakfast was a delight; with many different choices (sausage, egg, beans, muffins, fruit, cereal, teas, coffees, toast etc) staff in the breakfast room were very chatty and friendly. The downfalls of the hotel are toilet roll is of poor quality, no toilet brush, outside noise and prices of £85+ a night. However the plus sides: warm, friendly hotel, good access to city centre, and transport, clean rooms, good breakfast. With a few slight changes this hotel would get a 5 star from me. December 1, 2013
Rated 5.0 out of 5.0 by Excellent Hotel We regularly stay in this hotel as it has all the amenities we require and the staff are all extremely friendly. December 1, 2013
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