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Rated 4.5 out of 5 by 389 reviewers.
Rated 2.0 out of 5.0 by disappointing service from front desk staff Hotel was quiet, clean, with comfy beds, decent tv channels and free wifi. However, breakfast was less than I'd hoped for. Despite website stating: "Our extensive buffet selection typically includes; scrambled egg, sausages or bacon" And outside the hotel a sign states "Now includes free hot breakfast". On Sunday morning 9th February only sausages and baked beans were available. I felt this was misleading. On booking out , the young man on reception asked if everything was ok and I said I was disappointed in the hot breakfast. His response was "well it IS complementary". No explanation or apology. His attitude was not what I would have expeced from such a well respected chain. It was this response not the lack of breakfast which marred an otherwise enjoyable stay. February 15, 2014
Rated 5.0 out of 5.0 by everything was 1st. class everything about this hotel was 1st class. wewere there with our grandson for the first time and have it booked again for easter holiday. thank you February 15, 2014
Rated 5.0 out of 5.0 by Excellent value for money Everything was great except when staying for three nights we could have done with a few drawers. It meant we had to live to some extent out of our cases. Also the breakfasts were good except for the hot food which was so bland. Nevertheless an excellent experience and will stay here again when visiting Glasgow. February 14, 2014
Rated 5.0 out of 5.0 Great hotel near everything. It was only a quick stay but still was a good stay. The hotel is in a great location, 5 mins walk fro Glasgow queen street station, 2 mins from Buchanen bus station and round the corner from john Lewis and all the shops. The room was what I expected. Comfortable beds and free wifi. I didn't get the chance to have breakfast but was included in the room rate. All in all a nice little hotel and to make it a more satisfying stay the receptionist were happy that both England and Ireland won our 6 nations games! February 13, 2014
Rated 5.0 out of 5.0 by HOtel agradable Hotel muy agradable, tranquilo, céntrico, con muy buenas instalaciones. Sólo que el sistema de calefacción y las conexiones eléctricas no funcionaron bien. February 13, 2014
Rated 5.0 out of 5.0 by Great room and great location Room spacious, bed and pillows comfortable with choice of pillows. Plenty tea, milk etc instead of the usual 2 per day, location perfect for bus station and shopping, breakfast good, usual toast, fruit, cereal, beans and sausages only hot stuff but for a free breakfast it's was ample, tv could've been bigger, all in all had a great stay for a great price. February 12, 2014
Rated 5.0 out of 5.0 by AOK Staff very friendly and helpful. Early check in was a great help February 11, 2014
Rated 5.0 out of 5.0 by Friendly staff We choose this hotel for its convenient location However, we do always get a great welcome from the staff who have been there for a number of years. Thank you once again February 9, 2014
Rated 5.0 out of 5.0 by Nice Stay Nice stay, friendly staff. Clean rooms at back of hotel on third floor. Very convenient for bus station, Queen street train station, subway and Sauchiehall street shops. February 8, 2014
Rated 5.0 out of 5.0 by Poor Lighting My only complaint is that the lighting was so poor it was virtually impossible for me to read unless I was sitting on the hard chair beside the desk. Reading in bed was simply not an option. February 7, 2014
Rated 5.0 out of 5.0 by FRIENDLY STAFF I stayed here for 1 night and would have no hesitation in recommending this hotel ,I would go even futher and say it was one of the best holiday inn express ive stayed in . staff were very nice and friendly and the woman who is in the breakfast room in the morning goes that extra mile just to help you .had a great night sleep so will defiantely be back in the future February 6, 2014
Rated 5.0 out of 5.0 by Great value for money. Room was very clean and well equipped. Overall condition of the hotel was up to date. Staff were so friendly and helpful. Overall stay was very enjoyable and have already recommended this hotel to friends as it is excellent value for money February 4, 2014
Rated 5.0 out of 5.0 by Very Plesent Stay Another 4 days of comfort and relaxation, The staff in all parts of Hotel were very good at there Jobs Clean and comfortable rooms, Good Hearty breakfast to get you started for the day, Reception Staff was very helpful, and when we had a Fire Alarm at 1PM in the morning, evacuation from Hotel. they carried out there duty's in taking care off Guest's, there control of the situation with no problem. I felt Safe and will book again Thanks to your Staff February 3, 2014
Rated 5.0 out of 5.0 by Home from Home Having stayed here during Celtic Connections for about the last twenty years it was hardly surprising to be greeted by George with "welcome home". To see the same staff year on year tells me they must like the place and in return they offer a consistently high level of service. I know what I am going to get in HIEX but what makes Theatreland special is the staff (and its great location). Perhaps the breakfast choice could do with some refreshing but that's a detail. Maybe it is wrong to single out certain members of staff, but George, Mark and Elaine are like friends. All the staff in the breakfast room deserve credit for their hard work in keeping tables clear and food topped up, even in a very full hotel. I'll be back. February 2, 2014
Rated 4.0 out of 5.0 by Great location at decent price Was only staying for one night and this was perfect for that. The location was great - 2 minute walk to the Buchanan Shopping gallary and Sauchiehall Street so variety of shops, restaurants and bars nearby. Room was clean and comfortable and staff were friendly. Breakfast was ok - choice of hot and cold food though the hot selection only had sausages and no bacon - would have been good to have had soft rolls available to make a sausage softie! No parking on site - we parked at car park across from hotel and got our parking validated so cost us £12 for 24 hours which wasn't too bad. Would stay here again as the location is great. January 30, 2014
Rated 4.0 out of 5.0 by Zentrale Lage, gutes Frühstück Wir können dieses Hotel empfehlen. Allerdings hatten wir ein sehr lautes Zimmer, was vermutlich an einer Wärmepumpe o.ä. lag. Wir würden deshalb wieder dort übernachten, aber um ein ruhigeres Zimmer bitten. January 30, 2014
Rated 5.0 out of 5.0 by All we needed Could certainly recommend this hotel, from the warm welcome we received on arrival until we checked out the staff were friendly and nothing was too much trouble. The breakfast was adequate and excellent value for money. The bedroom was quite small but modern, clean and with really comfortable beds. The power shower was fantastic. The location is perfect a short walk from railway station even nearer to bus and underground stations which made it easy to get around. Shops, theatres and lots of pubs, cafes and restaurants were on the doorstep. We'll definitely be back. January 29, 2014
Rated 3.0 out of 5.0 by Standard hotel There is nothing special about this hotel apart from a good location but everything is functional, clean and pretty comfortable as you would expect. The complimentary breakfast is scrambled egg, toast, beans and sausage along with cereals and tea etc. A bit disappointing. Parking is in the multi storey over the road, no problem finding spaces. Fair price for a fair hotel. You could do a lot worse. January 29, 2014
Rated 5.0 out of 5.0 by welcoming and accomodating reception staff were great. very welcoming and helpful. room compact but comfortable and had all the facilities we needed. Right in heart of Glasgow and perfect for our enjoyment of the celtic connections festival. January 28, 2014
Rated 5.0 out of 5.0 by overnight stay our third visit to the Holiday inn Express and we were not disappointed and would use it again. January 28, 2014
Rated 5.0 out of 5.0 by Extremely friendly We really enjoy staying at the Holiday Inn Express Theatreland hotel. All the staff are extremely friendly and welcoming. The hotel is very comfortable and has everything you require for a stay. They even provide extension leads if required for electrical items which is very handy. We definitely recommend this hotel.. January 28, 2014
Rated 4.0 out of 5.0 by Great stay This was my second stay at this hotel after staying the week previously. I have to say that apart from some very ignorant guests that decided that planning their social and work life at gone 2am in the morning in the corridor, the hotel is great and my stay was excellent. The staff are attentive, polite and made me feel very welcome, recognising that I was returning from the previous week. January 26, 2014
Rated 5.0 out of 5.0 by Excellent location and very comfortable We have stayed at this hotel several times and each time we have been treated with great courtesy and friendliness and this is why we will continue to use this hotel when we visit Glasgow. It is well run, with good comfortable rooms and excellent staff and the location for the city centre is great. January 23, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful. Made feel welcome even on the January Sale deal which was very good value. Helpful with local information questions as well. January 17, 2014
Rated 5.0 out of 5.0 by Great hotel Stayed here after a night out with friends. Second time we've stayed here and would definitely stay again. Rooms great, staff friendly and efficient and a lovely breakfast the next day. January 16, 2014
Rated 4.0 out of 5.0 by good central hotel Perfect location for Theatre and shopping in Glasgow. Reception staff very friendly and helpful. Liked the extra security in hotel by needing to use room keycard in lift. Room was clean and modern but lacked plug beside mirror for using hair straightners/hotbrush. My room was facing main road outside so was very noisy with busy traffic all night. January 15, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and friendly staff I regularly use this hotel when visiting Glasgow to attend a concert or do some shopping. I find standards are consistently high at this hotel and I'm never disappointed. January 15, 2014
Rated 4.0 out of 5.0 by Central location Everything was good except the Wi-Fi. It constantly dropped the connection. Staff in the morning never asked me if everything was OK. They were indifferent to my satisfaction. Overall a good hotel. January 12, 2014
Rated 4.0 out of 5.0 by convenient location, friendly staff We stayed here for one night between Christmas and New Year. The location is excellent for shopping, eating and nightlife. The staff were very welcoming and helpful ... our taxi was arranged and outside within a couple of minutes. We did have a small issue with no shower curtain but this did not affect our stay and was dealt with as soon as we raised it with the staff. Would not hesitate to staying here again. January 12, 2014
Rated 5.0 out of 5.0 by Extremely Welcoming Hotel Had a great stay at this hotel, staff are extremely friendly and very keen to help you with your stay in Glasgow. Breakfast is presented very nicely and very tasty. I would definately stay there again (Hopefuuly next Hogmanay) January 10, 2014
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