Rated 4.6 out of 5 by 176
Rated 4.0 out of 5.0 by Scott1977 Nice property, but...
We chose this property as it was close to a golf course we we planned to golf at as part of a week long golf vacation.
I travel a lot and appreciate the ability to use Rewards Points. I am a platinum elite IHG member.
Upon check in, I was not recognized as a platinum elite member nor offered the opportunity to upgrade. We received a standard room with 2 queen beds. It was only my wife and myself. I had to provide all my personal information, even though this info is available to the property. This was the only property out of 7 nights that required us to provide this info.
Also, all the other properties offered the option of Welcome Bonus Points or a snack/water. This property did not and when I asked about it in the morning, they said they did not give points to guests using Rewards Points for their stay. I told the front desk clerk that I've always received Welcome Bonus points whether I paid for the room or used points. They acted surprised and looked for the manager but could not find him/her.
March 31, 2015
Rated 5.0 out of 5.0 by Leiper's Fork The hotel staff -- the BEST!
We stayed five days at this Holiday Inn Express, and the staff at the hotel definitely made our stay most enjoyable. We had a suite on the balcony over the breakfast area, but we were not at all disturbed by the noise, since the room was quiet with the fan running. The members of the staff were attentive and genuinely friendly, and we felt like old friends after a day. I especially want to commend the front desk for their cheery greetings every time we left and for their quick response to any questions or concerns we had. Even the cleaning crew were friendly and talkative on the elevators and when they came to clean our rooms. And the head of the breakfast area was a sweetheart! My only recommendation would be to include a laundry area for the guests, since we had used one at another Holiday Inn Express and found it very helpful. The dry air of Arizona, however, allowed us to wash our clothes in the sink and find them dry by the next day! Overall, I think the men and women who work at this facility deserve a raise!
March 21, 2015
Rated 5.0 out of 5.0 by burgundy guy Excellent stay
huge pool. nice clean rooms and wonderful breakfast. a little bit pricey, but still reasonable.
March 10, 2015
Rated 5.0 out of 5.0 by Picklez Great stay!
Close to so many things...baseball spring training, hockey at Gila River Arena, Westgate shopping and dining. The staff was extremely friendly. The hotel was quiet since it was off the main roads nearby.
March 9, 2015
Rated 5.0 out of 5.0 by vbfiresong a favorite place
We come back to this hotel and it's sister hotel Staybridge as much as we can. We have never been disappointed with our stays at either one of the properties and recommend them often to others. Thanks for being consistent.
March 5, 2015
Rated 5.0 out of 5.0 by Charlie Shark Great Value
This Holliday Inn Express is my favorite place to stay when visiting Phoenix. Great value and good location.
Pool area is very nice.
March 2, 2015
Rated 5.0 out of 5.0 by susie1006 Love it
We always stay here. We use IHG all the time. Thank you for the great service.
February 26, 2015
Rated 4.0 out of 5.0 by Arizona Hockey Great location and condition of hotel
Great location for the game, nice pool, great staff
February 24, 2015