Rated 4.5 out of 5 by 303
Rated 2.0 out of 5.0 by KMLDBA Worst Holiday In Express Experience Ever...
Where do i begin? I am a Spire Elite member, but that didn't really matter at this hotel. I started off with No Upgrade. Then the room I was given had NO Fridge and NO Microwave, and an A/C that was set on 78, when I arrived. The room faced West and it was 105 degrees outside.
When I called down to ask about the fridge and microwave, I was treated like I had lost my mind...or at a minimum was asking for something unreasonable.
I was moved to a room with a Fridge and Microwave, BUT WITHOUT A CHAIR OR DESK.
Then there was the breakfast! I was here three mornings for breakfast. The "Hot breakfast" was in name only. The eggs were a cold clump of scrambled eggs. No Omelets, as there are every other day at most Holiday Inn Express locations. I resorted to pancakes...and they were hot at least.
Did I mention the false Fire Alarm at 10:15 pm on my second night yet. That was a lot of fun too. Almost as much fun as the drunks in the room above me, carrying on until the early hours.
This is an older hotel and it looks and feels it. It is close to shopping and for those not traveling on business, I assume that would be a plus.
The only positive thing I can say about this location is that when I spoke to the manager about it, she acted concerned and asked me what she could do to make things better. Truthfully, there isn't really anything that can be done at this stage, as I am checking out today, but you can bet I will not be staying in this HIE again.
There is a Staybridge literally next door. Maybe I will give it a chance next time. I KNOW they will have a desk and chair and the standard amenities you expect at an HIE.
June 26, 2016
Rated 4.0 out of 5.0 by davem247 Great place to stay
Easy in and out right behind Cabella's and across from Westgate Center. Super staff and breakfast. Will stay again.
June 25, 2016
Rated 4.0 out of 5.0 by TrexU812 Large but comfy room
The room was very spacious, but the layout was very comfortable. Large bed was just the right firmness for a good nights sleep. Room did not come with a microwave or a fridge, but the front desk did provide me with alternative's which met my needs. Great location as well, close to many excellent eateries (walking distance).
Bathroom was very clean and easy to move around in, all the fixtures (faucets, toilet) worked well.
June 23, 2016
Rated 5.0 out of 5.0 by HD ULTRA LIMITED Overall great motel
Great, clean and amply stocked room when we arrived very late at night. Our check-in reservations were professionally handled by the desk manager on duty by Brian. The breakfast buffet was outstanding as well as the overall atmosphere at the motel. Quiet, peaceful, shade and close to other venues. Our checkout was professionally handled by a very competent and friendly desk manager Alexis, who also could answer any questions regarding driving directions. I'll be visiting the greater Phoenix area again and I'll also plan on staying at this motel!
June 20, 2016
Rated 5.0 out of 5.0 by callmealice62 Reasonable price and conviently located
Would recommend and will probably stay there again when the convention comes back to Glendale next year.
June 17, 2016
Rated 2.0 out of 5.0 by Techman2k Hotel Prices....Motel Experience
I can't believe people are giving this hotel anything greater than a 3 star review. Compared to other Holiday Inn Express....this one is on my top 5 worst Holiday Inns. The only thing that this place has going for them is the location. The Location is a few minutes away from Westgate and Tanger Outlets mall. Good shopping and quality restaurants. Also, easy access to the freeway.
The rest is ugly. The hotel needs a renovation. Decor is old and has a motel feel to it. This is the first Holiday Inn that I didn't have a desk. Just a small table, which is too high to use as a desk. The lighting is bad. I turn all the lights on and it's still hard to see in the room. The TV didn't work most of the time.
Then, I found a grasshopper in the bathroom. I'm on the 2nd floor far away from any door entrance. How did a grasshopper make it into my room? Cleaning staff must have brought it in.
This is the second out of three Holiday Inns that I will stay this week. This Holiday Inn made the Dallas Holiday Inn look like a 5 star hotel.
June 16, 2016
Rated 5.0 out of 5.0 by MexiLady Overall Greatness
Great staff as well as ameneties, pool area was amazing.....Will definitely be using as my choice hotel!!!!
June 15, 2016
Rated 4.0 out of 5.0 by bquintana Friedly staff and comfortable bed
we have kids so the only bummer for us was we couldn't find any channels with cartoons on TV.
Also, would have been nice to have a small microwave or fridge to keep snacks for the kids. other than that we enjoyed our stay and would definitely come back.
June 9, 2016