Rated 4.5 out of 5 by 303
Rated 2.0 out of 5.0 by KMLDBA Worst Holiday In Express Experience Ever...
Where do i begin? I am a Spire Elite member, but that didn't really matter at this hotel. I started off with No Upgrade. Then the room I was given had NO Fridge and NO Microwave, and an A/C that was set on 78, when I arrived. The room faced West and it was 105 degrees outside.
When I called down to ask about the fridge and microwave, I was treated like I had lost my mind...or at a minimum was asking for something unreasonable.
I was moved to a room with a Fridge and Microwave, BUT WITHOUT A CHAIR OR DESK.
Then there was the breakfast! I was here three mornings for breakfast. The "Hot breakfast" was in name only. The eggs were a cold clump of scrambled eggs. No Omelets, as there are every other day at most Holiday Inn Express locations. I resorted to pancakes...and they were hot at least.
Did I mention the false Fire Alarm at 10:15 pm on my second night yet. That was a lot of fun too. Almost as much fun as the drunks in the room above me, carrying on until the early hours.
This is an older hotel and it looks and feels it. It is close to shopping and for those not traveling on business, I assume that would be a plus.
The only positive thing I can say about this location is that when I spoke to the manager about it, she acted concerned and asked me what she could do to make things better. Truthfully, there isn't really anything that can be done at this stage, as I am checking out today, but you can bet I will not be staying in this HIE again.
There is a Staybridge literally next door. Maybe I will give it a chance next time. I KNOW they will have a desk and chair and the standard amenities you expect at an HIE.
June 26, 2016
Rated 4.0 out of 5.0 by davem247 Great place to stay
Easy in and out right behind Cabella's and across from Westgate Center. Super staff and breakfast. Will stay again.
June 25, 2016
Rated 4.0 out of 5.0 by TrexU812 Large but comfy room
The room was very spacious, but the layout was very comfortable. Large bed was just the right firmness for a good nights sleep. Room did not come with a microwave or a fridge, but the front desk did provide me with alternative's which met my needs. Great location as well, close to many excellent eateries (walking distance).
Bathroom was very clean and easy to move around in, all the fixtures (faucets, toilet) worked well.
June 23, 2016