Rated 5.0 out of 5.0 by GWR60 Great place to stay
Always a pleasure to stop at this hotel. Friendly staff and a great eating place next door.
Shame I do not get up here as often as I use to.
November 20, 2012
Rated 4.0 out of 5.0 by BACKACHE Fine except for extra bed
Extra bed is NOT comfortable. Just by looking at it you can see that it isn't flat. We have lots of one night stays in various hotels and find the extra bed in Holiday Inn is the least comfortable. Otherwise perfect stay.
November 3, 2012
Rated 5.0 out of 5.0 by HECTICMUM32 WARM AND RELAXING
We use this hotel when travelling for our sons sport. As we are always arriving harrassed, 2 adults and 2 children aged 7 & 3 we are alway welcomed with a smile and by our name and asked how our day has been. The staff are always interested to hear how my son has got on after his event. The children know there way round the hotel now and are always welcome when i visit the self-service area for a hot chocolate! The staff are very friendly and always make time to speak to you and have a chat. Only once have we had an issue and it was with our tele....not really a major issue but never the less it was dealt with right away and apology given.
Breakfast is a basic self service but you can have as much as you like, we have never left hungry. If not adequate then there is a brewers fayre type place next door for your meals.
Good place to base yourself as close to all major roads.
November 2, 2012
Rated 2.0 out of 5.0 by ABERDEEN54 Not one of our better stays!!!
On arrival at Hotel we were greeted by a room with 2 ummade beds and dirty dishes which was not the welcome one would expect!!!!! Granted the Reception Staff were excellent and got to work preparing the room and readily offered complimentary coffee. To add to this the room we were allocated - 103 - was situated right next to the kitchen and we were rudely awakened just after 6 in the morning with the noise from the kitchen which sounded like cutlery being thrown into a stainless steel sink and also constant running of water - not what you expect!! Bearing in mind cost of room would now think twice about staying here again.
In spite of above cannot praise Reception Staff enough as tehy were more than helpful and very pleasant.
October 29, 2012
Rated 4.0 out of 5.0 by Angel63 Friendly staff and comfortable bed
The staff were most welcoming and friendly. The room was clean and comfortable. However the cost of using wifi was expensive, we were not there on business, our visit was for the purpose of checking out St Andrews University. The location was lovely but we didn't have the time or weather to investigate the area fully.
October 28, 2012
Rated 3.0 out of 5.0 by Edhigh Rotten breakfast
Cereal fine, lack of choice for cooked breakfast,,poor sausages and the scrambled egg was fire must have been dried egg. Second morning could not get near the breakfast bar due to coach party, no where to sit. Breaks at rather spoilt the whole experience
October 26, 2012
Rated 5.0 out of 5.0 by bergen wonderfulstaff
from receptionests,cleanersbreafaststaff very helpful and friendly rooms excellent cannot fault anything have been before and will be again
October 19, 2012
Rated 5.0 out of 5.0 by Smogcat Great for a stopover
We used this hotel as we were attending a wedding locally. A taxi was ordered for us by very helpful receptionist.
Very comfortable bed and although the hotel was fully booked it was quiet with no disturbaance.
Breakfast was good and plentiful.
Good value for money
October 14, 2012
Rated 4.0 out of 5.0 by BMW4 Good location for touring Fife area
Location excellent for touring Fife and surrounding region. St Andrews nearby as well as Forth Bridge and Edinburgh. We had a very pleasant stay, staff very helpful, accommodation clean and comfortable, just as we expect from HIExpress. Will certainly visit again though next time will probably not eat at restaurant adjacent to hotel as we were a bit disappointed with food, though perhaps we were unlucky as they were extremely busy as it was a bank holiday weekend. Lots of restaurants in Kirkcaldy on coast just ten mins away by car so we would probably chose a restaurant there next time.
October 8, 2012
Rated 5.0 out of 5.0 by Charoite Great location and great service
Stayed on our way home from a sled dog rally and found this a perfect stop-off. Good location for us with ample parking for our van. The room was clean and very comfortable with staff being very helpful, making us a dinner reservation at the super pub on the same site even though it was Mother's Day and quite busy. All in all, great stay and would definitely recommend!
October 6, 2012
Rated 5.0 out of 5.0 by Thrasher Warm friendly staff, cold room
We were greeted warmly by the receptionist who swiftly checked us into the room and provided us with our Priority Club info.
The room was a good size, clean and provided the basics of what is needed. The first impression was good but for the cold. The room did have a small heater which was fairly useless. The heater output was limited for obvious safety reasons but it was just not big or powerful enough for the room and so kind of pointless.
Looking out of the window we seen the car park was almost at capacity but the hotel was thunderously quiet and still. We assumed that the cars were for another nearby business such as the good but very pricey Fettykil Fox Restaurant next door.
The foyer has a good selection of vending machines and the bar is well stocked with something for everyone and prices are reasonable and in line with other hotel bars.
The found the bed very welcoming and comfortable and we had a very good nights sleep. The shower was very powerful and hot water was very quick to draw through. There was a soap dispenser which was empty. This was a little disappointing but we had our own toiletries.
The bathroom was immaculately clean as was everywhere in the hotel. The fan was powerful and fairly quiet and worked very well to get rid of the steam from the shower.
Us thinking we had the hotel to ourselves due to the lack of noise and movement of people was soon kicked into touch. The hotel was as busy as any I have seen. The breakfast area was on overflow due to the volume of happy customers enjoying a good breakfast. We say happy customers as, although it looked like a flash mob was taking place, hotel staff had the good insight and sense to open up the meeting room area and allow customers to use it.
Despite the volume of hungry customers, staff were not perplexed in the slightest. They seemed to be used to these volumes and kept up with the demand. Although not the most complicated of menu's we were still very impressed.
Upon leaving the hotel, the staff phoned us a taxi, gave good advice on local places of interest and were very friendly and attentive. In all, the staff done a great job as ambassadors for HIE and should be proud.
Would we stay again??? YES, Just get the heating sorted!
October 5, 2012