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Rated 3.9 out of 5 by 218 reviewers.
Rated 3.0 out of 5.0 by Good but needs updating in certain areas Although over all it is good value for money I feel that the rooms need air-conditioning and the televisions need updating, as you cannot get many stations, or text etc. Staff very helful. July 28, 2014
Rated 3.0 out of 5.0 by Good customer service Only slight problem was when WiFi went down mid-evening. Didn't effect me too much but good service from Emily on reception the following morning when I checked out that with no quibble offered to add points to my account. Being in the travel and leisure business myself it was lovely to see someone polite and cheerful and doing their job properly. July 27, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Good value let down by the quality of the breakfast. There is not enough selection of hot food items and the items that are currently provided are not very good quality. July 27, 2014
Rated 4.0 out of 5.0 by Gloucester Visit A good location to visit the city from. There is a Park July 23, 2014
Rated 5.0 out of 5.0 by Friendly welcome and comfortable beds. We shall certainly stay at this hotel again on our way to the south west. July 23, 2014
Rated 5.0 out of 5.0 by First Class Staff and Great service All of the staff were extremely friendly and helpful. Nothing was too much trouble. We had our dog with us and our request for a ground floor room was met without any difficulty whatsoever. The room and bathroom were extremely clean and had been decorated since our previous stay which had improved the overall condition immensely. Good value for money. My only criticism would be that the ground floor rooms need air conditioning units fitted. It was summer and hot and we did not feel comfortable or safe to leave the window open which unfortunately resulted in a poor night's sleep. July 21, 2014
Rated 5.0 out of 5.0 by Used before and same good service Stayed at this location before and still meets expectations. Good place to use as a base for several attractions. July 21, 2014
Rated 4.0 out of 5.0 Just what we needed We chose this hotel based on location and price. We received a discount for joining the IHG membership. The hotel was easy to locate, and first impressions were of a clean, well maintained property. The staff on reception were friendly and courteous. The room was exactly what we needed - comfortable beds, clean bathroom, tea/coffee facilities, hair dryer, tv and wifi. The only issue we had with the room was the temperature.,. there is no air conditioning, so we found it incredibly warm. Fortunately, we had planned for this, and took our own fan. We all had a good nights sleep, beds were very comfortable, and the room was dark. Breakfast the next day was great. Plenty of options, including sausages, scrambled eggs and beans.. we had assumed we would only be offered continental breakfast, so this was an added extra. July 21, 2014
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