Rated 3.8 out of 5 by 152
Rated 5.0 out of 5.0 by Tonie48 Helpful and friendly staff
The staff at all time were friendly and efficient. Issues were promptly dealt with and questions answered fully. There is one issue that was beyond the scope of the staff to rectify and that was the lack of parent and child parking spaces.
November 20, 2013
Rated 4.0 out of 5.0 by Drip Comfortable and good service
The let down was the stain on the carpet in the room which looked as if someone had been sick. We have stayed in this hotel quite a few times with no complaint
November 19, 2013
Rated 5.0 out of 5.0 by Geordiegeorge First time visitor
This was the first time I have steyed there, despite going to Cheltenham Races regularly. Within eay reach of Cheltenham.
Lovely clean rooms.
Staff very helpful.
Free Wi Fi.
Breakfast could have been better, but overall experience very good
November 19, 2013
Rated 4.0 out of 5.0 by JoseGB Good value hotel
Good value hotel with spotlessly clean room, very efficient staff, comfortable bed, and a reasonably decent breakfast. Free Wi Fi was a bonus. Very good pub The Bumble Bee just next door was great for an evening meal.
November 18, 2013
Rated 4.0 out of 5.0 by Driver69 Overall stay
Excellent value,good position near motorway,good experience overall.
November 17, 2013
Rated 4.0 out of 5.0 by Dh2467 Hmmm ?
Room smelt but staff offered to swap rooms straight away. Oh and the shelf with the kettle on was about to part with the wall.
Room 101 so don't get that one! :-)
November 15, 2013
Rated 4.0 out of 5.0 by Refinspector Great position
A well positioned hotel near to the city and the motorway. As on previous visits the staff were very welcoming and you can take the dog. Rooms comfortable, clean and well cared for. The breakfast could do perhaps with a bit more variety but many competitors charge for breakfast.
November 15, 2013
Rated 3.0 out of 5.0 by sde73788 Not the Best HI-Express
Unfortunately unlike times before, the Hotel is showing its age. This time the staff were not on their best form.
The beds are becoming very uncomfortable, with bed springs now poking through to your back. The room windows are very leaky (air and water), so noise from the main road now gets into the room.
Also, due to the poor heating, this time the room although easy to warm, became very cold at night, and the cheap thin duvet, didn't do much of a job. I am not one for sleeping with the air-drying electric heaters.
The other things we noticed this time, breakfast has become very substandard compared to other HI-Expresses, and that the towels were changed daily, which was not necessary and we also placed them where they are supposed to be for re-use (we stayed 8 nights).
November 7, 2013
Rated 5.0 out of 5.0 by Wolfie56 Great place to stay.
Great place to stay. Excellent in all respects . Would definately stay there again. Free Wi-fi, that worked well, much appreciated by our 11 yr old. No negative points.
November 5, 2013
Rated 4.0 out of 5.0 by BCDD Nice spot with evening food options
Friendly staff and small but comfortable room. Nearby pub was crowded so it was great to be able to get food & drink in the hotel lobby. Food options weren't fancy but they satisfied a need!
November 3, 2013
Rated 4.0 out of 5.0 by Cosmo66 Great value for money
Visited here several times. Great value for money, clean and well presented. Also there is the added bonus of breakfast being included!
October 30, 2013
Rated 4.0 out of 5.0 by Fee66 Good value for money
Good location, great price typical HIE breakfast what's not to like?
October 29, 2013
Rated 4.0 out of 5.0 by Kev009 Relaxed atmosphere
Bed could have been a bit more comfortable
Breakfast choice was a bit limited
Still good value
October 28, 2013
Rated 4.0 out of 5.0 by Bob12341 GREAT HOTEL
Back staying at the Gloucester Holiday Inn Express.
Very welcoming staff, with very professional attitude .
Clean and tidy room .
Breakfast everything that you would want.
Good evening meal at the Bumble Bee next door.
I shall return , excellent value.
October 27, 2013
Rated 5.0 out of 5.0 by leesey Very Comfortable
I will deffo be staying here again.. I have family in stonehouse and travel from Edinburgh to visit at least 3 times a year.. This was the first time i have stayed here and i must say i was very impressed. The rooms, beds were very modern with everything you need and the bed was very comfy.
Very pleasant staff who were always happy to help with any request. Breakfast was always hot and lots of choice and went down a storm with my children.
Lovely lovely place to stay.. Will deffo consider staying here again especially if I was able to get a discount for my stays especially as I would be staying at least 3 times a year
October 24, 2013
Rated 5.0 out of 5.0 by Bob12341 Great Stay
I stay at many hotels around the world , but the Holiday Inn zExpress in Gloucester is without exception one of the very best.
Why, great value , terrific greeting from the staff , excellent pub meals next door , and a relaxing environment .
I would not hesitate to recommend the hotel
October 22, 2013
Rated 3.0 out of 5.0 by MJJ1000 Great position of hotel
Easy to get to from the M5
Next to the Gloucester Park & Ride - better than driving into Gloucester
Pub next door is OK
No recognition of the 'platinum' status given, unlike the other two IHG hotels stayed at during the week.
October 21, 2013
Rated 4.0 out of 5.0 by Nung Convenient and comfortable overnight
Overall very good but a limited choice at breakfast.
Most of the MUSAK played in the public areas was appalling, distracting, too loud and appears to cater for a certain type of customer and for the staff. Quiet, background, non-vocal music would be quite acceptable.
October 19, 2013
Rated 3.0 out of 5.0 by TT1967 Poor breakfast service
Room was what I expect from holiday Inn, but breakfast and reception issues. Only one person on duty and we were unlucky to arrive just after 3 other groups so check in took 20 minutes.
We were late down at breakfast, but still 30 mins before finish time. Had to clear a table for ourselves, tiptoe around the buckets collecting the drips from the roof and pears & grapefruits were the only fruit option. Sausauges, eggs and croissants were barely above room temperature, but as we had to wait for 10 mins for a knives to emerge, our food was cold when we got to eat it. By a distance our worst H Inn experience; normally so good!
October 16, 2013
Rated 4.0 out of 5.0 by Gill77 A welcome retreat
Location just off M5 very convenient. Room spacious and comfortable.
October 14, 2013
Rated 5.0 out of 5.0 by Bob12341 Great business stop
I use the hotel most weeks and find the rooms very comfortable.
Good breakfast in the morning and the Bumble Bee next door does some great evening meals.
October 13, 2013
Rated 5.0 out of 5.0 by Bob12341 GLOUCESTER
I stay most weeks at the hotel.
Overall very welcoming staff , good rooms and great breakfast.
The bumble bee next door offers a very good selection of evening meals.
October 7, 2013
Rated 5.0 out of 5.0 by T7ler Family stay
Have stayed at this hotel quite a few times when visiting the area for both business and pleasure and it has always been a good experience. Came as a family of four for a two night stay. Room comfy, clean and well appointed as always, staff attentive and helpful and plenty of choice for breakfast even though it was fully booked. Well located for motorways and close to tourist attractions such as Slimbridge Wetlands, Berkeley Castle, the Jenner Museum etc. Lots of free on site parking and wifi. Would definitely recommend and will stay here again when next in the area. Great value for money.
October 3, 2013
Rated 4.0 out of 5.0 by locodave locodave review
Room condition was excellent however only problem was the lighting system.Main room light near entrance and bed spot lights did not throw much good light.
Breakfast was very chaotic with lots of guests being catered for at the same time very little hot food available.
Location good for Gloucester and the motorways.
October 3, 2013
Rated 4.0 out of 5.0 by returningguest lovely convenient hotel, shame about the poor breakfast choices compared to other holiday inn express hotels!!
Check in was quick , efficient and friendly. The room was clean and comfortable. Staff were very friendly and helpful. This is a very convenient location in which to stay for a short break.
It is good that sausage, scrambed egg and beans are provided as hot options - although the last holiday in express we stayed in had flavoursome sausages with seasoning, rather than the bland ones here.
It was very difficult to balance a plate near the hot options while helping oneself to them.
Other holiday inn express hotels offer pastries and chocolatines every morning as part of the choice at breakfast. When I asked if they had run out, on the Saturday morning, I was told that, 'We don't provide pastries at all at weekends'.
Also, there were no bananas at breakfast, nor cheese - other holiday inn express hotels provide these also.
Honey was not provided for toast - as in other holiday inn express hotels.
Lastly, the hot drinks machine has been changed and the drinks were horrible!! Holiday inn express mocha and hot chocolate is usually lovely - it's something my family look forward to each morning. The new machine produced bitter coffee and chocolate much less tasty than instant hot chocolate powder.
If your provisions at breakfast are to be less than elsewhere in the same brand then please give this information on the website.
Apart from the disappointing breakfast each morning, our stay was lovely.
October 1, 2013
Rated 2.0 out of 5.0 by Profileng Noisy room and long queue to check out.
Hotel is situated on a busy main road near a roundabout. The windows in the rooms are old and do nothing to block the traffic noise.
Large queue at check out, only one receptionist at the peak time.
Breakfast - sausage cremated, croissants hard as bricks, yogurt lumpy.
I understand it is a limited service hotel, but get the basics right.
September 30, 2013
Rated 5.0 out of 5.0 by Dw273 Comfortable and great value
We had a really enjoyable stay and there was plenty of room for myself, my husband and our 4 year old daughter.
Breakfast is a little limited and often you had to wait for hot items but overall was great value and just what we needed. The bumble bee pub is just across the car park and seemed very pleasant and the meals looked good all thought we didn't get to eat there ourselves. It's a short drive to other restaurants and also a near by tesco's.
would recommend this hotel.
September 26, 2013
Rated 5.0 out of 5.0 by T7ler Great all rounder!
Fabulous room, as always, lovely, helpful staff and plenty of choice for free breakfast. Have used this hotel for business and pleasure for the last three years when in the area and the experience is always good. Added bonus, they now serve food 24/7 so if we arrive late we can still get a decent meal, even at midnight! Great value for single/double/family rooms, well located for touring and close to major motorway networks which is great from a business point of view. Highly recommended!
September 25, 2013
Rated 5.0 out of 5.0 by GRT555 Good Trip Break
Easy access from the motorway. Great location for splitting a long journey to the South West. Hotel facilities just the job for a restfully break, great nights sleep and a good breakfast, what more do you need.
September 22, 2013
Rated 5.0 out of 5.0 by Canalside very enjoyable stay
Visited for the third time in as many weeks; problems in the breakfast room now seem resolved - excellent food provision easily on a par with what is expected from an IHG Express hotel.
Room was as clean and comfortable as ever.
September 19, 2013