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Rated 4.0 out of 5 by 240 reviewers.
Rated 5.0 out of 5.0 by First time visitor This was the first time I have steyed there, despite going to Cheltenham Races regularly. Within eay reach of Cheltenham. Lovely clean rooms. Staff very helpful. Free Wi Fi. Breakfast could have been better, but overall experience very good November 19, 2013
Rated 4.0 out of 5.0 by Good value hotel Good value hotel with spotlessly clean room, very efficient staff, comfortable bed, and a reasonably decent breakfast. Free Wi Fi was a bonus. Very good pub The Bumble Bee just next door was great for an evening meal. November 18, 2013
Rated 4.0 out of 5.0 by Overall stay Excellent value,good position near motorway,good experience overall. November 17, 2013
Rated 4.0 out of 5.0 by Hmmm ? Room smelt but staff offered to swap rooms straight away. Oh and the shelf with the kettle on was about to part with the wall. Room 101 so don't get that one! :-) November 15, 2013
Rated 4.0 out of 5.0 by Great position A well positioned hotel near to the city and the motorway. As on previous visits the staff were very welcoming and you can take the dog. Rooms comfortable, clean and well cared for. The breakfast could do perhaps with a bit more variety but many competitors charge for breakfast. November 15, 2013
Rated 3.0 out of 5.0 by Not the Best HI-Express Unfortunately unlike times before, the Hotel is showing its age. This time the staff were not on their best form. The beds are becoming very uncomfortable, with bed springs now poking through to your back. The room windows are very leaky (air and water), so noise from the main road now gets into the room. Also, due to the poor heating, this time the room although easy to warm, became very cold at night, and the cheap thin duvet, didn't do much of a job. I am not one for sleeping with the air-drying electric heaters. The other things we noticed this time, breakfast has become very substandard compared to other HI-Expresses, and that the towels were changed daily, which was not necessary and we also placed them where they are supposed to be for re-use (we stayed 8 nights). November 7, 2013
Rated 5.0 out of 5.0 by Great place to stay. Great place to stay. Excellent in all respects . Would definately stay there again. Free Wi-fi, that worked well, much appreciated by our 11 yr old. No negative points. November 5, 2013
Rated 4.0 out of 5.0 by Nice spot with evening food options Friendly staff and small but comfortable room. Nearby pub was crowded so it was great to be able to get food & drink in the hotel lobby. Food options weren't fancy but they satisfied a need! November 3, 2013
Rated 4.0 out of 5.0 by Great value for money Visited here several times. Great value for money, clean and well presented. Also there is the added bonus of breakfast being included! October 30, 2013
Rated 4.0 out of 5.0 by Good value for money Good location, great price typical HIE breakfast what's not to like? October 29, 2013
Rated 4.0 out of 5.0 by Relaxed atmosphere Bed could have been a bit more comfortable Breakfast choice was a bit limited Still good value October 28, 2013
Rated 4.0 out of 5.0 by GREAT HOTEL Back staying at the Gloucester Holiday Inn Express. Very welcoming staff, with very professional attitude . Clean and tidy room . Breakfast everything that you would want. Good evening meal at the Bumble Bee next door. I shall return , excellent value. October 27, 2013
Rated 5.0 out of 5.0 by Very Comfortable I will deffo be staying here again.. I have family in stonehouse and travel from Edinburgh to visit at least 3 times a year.. This was the first time i have stayed here and i must say i was very impressed. The rooms, beds were very modern with everything you need and the bed was very comfy. Very pleasant staff who were always happy to help with any request. Breakfast was always hot and lots of choice and went down a storm with my children. Lovely lovely place to stay.. Will deffo consider staying here again especially if I was able to get a discount for my stays especially as I would be staying at least 3 times a year October 24, 2013
Rated 5.0 out of 5.0 by Great Stay I stay at many hotels around the world , but the Holiday Inn zExpress in Gloucester is without exception one of the very best. Why, great value , terrific greeting from the staff , excellent pub meals next door , and a relaxing environment . I would not hesitate to recommend the hotel October 22, 2013
Rated 3.0 out of 5.0 by Great position of hotel Easy to get to from the M5 Next to the Gloucester Park & Ride - better than driving into Gloucester Pub next door is OK No recognition of the 'platinum' status given, unlike the other two IHG hotels stayed at during the week. October 21, 2013
Rated 4.0 out of 5.0 by Convenient and comfortable overnight Overall very good but a limited choice at breakfast. Most of the MUSAK played in the public areas was appalling, distracting, too loud and appears to cater for a certain type of customer and for the staff. Quiet, background, non-vocal music would be quite acceptable. October 19, 2013
Rated 3.0 out of 5.0 by Poor breakfast service Room was what I expect from holiday Inn, but breakfast and reception issues. Only one person on duty and we were unlucky to arrive just after 3 other groups so check in took 20 minutes. We were late down at breakfast, but still 30 mins before finish time. Had to clear a table for ourselves, tiptoe around the buckets collecting the drips from the roof and pears & grapefruits were the only fruit option. Sausauges, eggs and croissants were barely above room temperature, but as we had to wait for 10 mins for a knives to emerge, our food was cold when we got to eat it. By a distance our worst H Inn experience; normally so good! October 16, 2013
Rated 4.0 out of 5.0 by A welcome retreat Location just off M5 very convenient. Room spacious and comfortable. October 14, 2013
Rated 5.0 out of 5.0 by Great business stop I use the hotel most weeks and find the rooms very comfortable. Good breakfast in the morning and the Bumble Bee next door does some great evening meals. Would recommend October 13, 2013
Rated 5.0 out of 5.0 by GLOUCESTER I stay most weeks at the hotel. Overall very welcoming staff , good rooms and great breakfast. The bumble bee next door offers a very good selection of evening meals. October 7, 2013
Rated 5.0 out of 5.0 by Family stay Have stayed at this hotel quite a few times when visiting the area for both business and pleasure and it has always been a good experience. Came as a family of four for a two night stay. Room comfy, clean and well appointed as always, staff attentive and helpful and plenty of choice for breakfast even though it was fully booked. Well located for motorways and close to tourist attractions such as Slimbridge Wetlands, Berkeley Castle, the Jenner Museum etc. Lots of free on site parking and wifi. Would definitely recommend and will stay here again when next in the area. Great value for money. October 3, 2013
Rated 4.0 out of 5.0 by locodave review Room condition was excellent however only problem was the lighting system.Main room light near entrance and bed spot lights did not throw much good light. Breakfast was very chaotic with lots of guests being catered for at the same time very little hot food available. Location good for Gloucester and the motorways. October 3, 2013
Rated 4.0 out of 5.0 by lovely convenient hotel, shame about the poor breakfast choices compared to other holiday inn express hotels!! Check in was quick , efficient and friendly. The room was clean and comfortable. Staff were very friendly and helpful. This is a very convenient location in which to stay for a short break. It is good that sausage, scrambed egg and beans are provided as hot options - although the last holiday in express we stayed in had flavoursome sausages with seasoning, rather than the bland ones here. It was very difficult to balance a plate near the hot options while helping oneself to them. Other holiday inn express hotels offer pastries and chocolatines every morning as part of the choice at breakfast. When I asked if they had run out, on the Saturday morning, I was told that, 'We don't provide pastries at all at weekends'. Also, there were no bananas at breakfast, nor cheese - other holiday inn express hotels provide these also. Honey was not provided for toast - as in other holiday inn express hotels. Lastly, the hot drinks machine has been changed and the drinks were horrible!! Holiday inn express mocha and hot chocolate is usually lovely - it's something my family look forward to each morning. The new machine produced bitter coffee and chocolate much less tasty than instant hot chocolate powder. If your provisions at breakfast are to be less than elsewhere in the same brand then please give this information on the website. Apart from the disappointing breakfast each morning, our stay was lovely. October 1, 2013
Rated 2.0 out of 5.0 by Noisy room and long queue to check out. Hotel is situated on a busy main road near a roundabout. The windows in the rooms are old and do nothing to block the traffic noise. Large queue at check out, only one receptionist at the peak time. Breakfast - sausage cremated, croissants hard as bricks, yogurt lumpy. I understand it is a limited service hotel, but get the basics right. September 30, 2013
Rated 5.0 out of 5.0 by Comfortable and great value We had a really enjoyable stay and there was plenty of room for myself, my husband and our 4 year old daughter. Breakfast is a little limited and often you had to wait for hot items but overall was great value and just what we needed. The bumble bee pub is just across the car park and seemed very pleasant and the meals looked good all thought we didn't get to eat there ourselves. It's a short drive to other restaurants and also a near by tesco's. would recommend this hotel. September 26, 2013
Rated 5.0 out of 5.0 by Great all rounder! Fabulous room, as always, lovely, helpful staff and plenty of choice for free breakfast. Have used this hotel for business and pleasure for the last three years when in the area and the experience is always good. Added bonus, they now serve food 24/7 so if we arrive late we can still get a decent meal, even at midnight! Great value for single/double/family rooms, well located for touring and close to major motorway networks which is great from a business point of view. Highly recommended! September 25, 2013
Rated 5.0 out of 5.0 by Good Trip Break Easy access from the motorway. Great location for splitting a long journey to the South West. Hotel facilities just the job for a restfully break, great nights sleep and a good breakfast, what more do you need. September 22, 2013
Rated 5.0 out of 5.0 by very enjoyable stay Visited for the third time in as many weeks; problems in the breakfast room now seem resolved - excellent food provision easily on a par with what is expected from an IHG Express hotel. Room was as clean and comfortable as ever. Thank you. September 19, 2013
Rated 5.0 out of 5.0 by Just what we needed! We were so pleased that we chose Holiday Inn for our one night stay. The welcome was very friendly at the front desk and booking in was effortless.. Booking online helped make it easy but the staff explained everything fully, room location, breakfast times. The room was spotless airy and the bed was comfortable. Breakfast gave us an array of different choices all included in the price. It was very good value and there wasn't any rush. In fact we felt spoiled for choice! The location was ideal for us and we managed to have a wonderful weekend . Thank you to you all. September 17, 2013
Rated 2.0 out of 5.0 by Never again! We had room 333 for one night. What a mistake .By far my worst HI room in 20 years experience. The room turned out to be just 20 yards, yes 20yards , from one of the roundabouts on the A38. Traffic was busy when we arrived and we thought it would reduce later. It didn't. Our problems were exacerbated because with no air conditioning we were obliged to sleep with the window open. The room had a window panel which had clearly been broken for sometime and the mattress had seen better days. There was a row of planters attached to the railings on the ground floor,the plants in each were all dead and had been for some time I hope this is a wake up call to the owners if they want to stay with IHG.They can surely do much better than this September 17, 2013
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