Rated 3.8 out of 5 by 151
Rated 5.0 out of 5.0 by Georgecat Nice Stay Gold Cup 2013
Hotel was everything we needed. a little overpriced but that is the norm. for Cheltenham week.
Freindly staff, warm clean room.
Would definately use again.
March 22, 2013
Rated 1.0 out of 5.0 by adecol1410 Noisy room
Bad experience bad nights sleep due to hearing the person next door coughing and being sick, also the noise of the busy road, no choice at breakfast, will not be returning, checked out on day early.
March 21, 2013
Rated 4.0 out of 5.0 by timbo1959 helpful receptionist
My son and I arrived after midnight as my mother had died suddenly earlier that evening. The receptionist, sorry can't remember her name, was very helpful and understanding.
March 14, 2013
Rated 5.0 out of 5.0 by AG1700 The Cleanest, friendliest hotel
In the last 7 years we've stayed at many Gloucestershire hotels - some 4 Star in and around Cheltenham & Gloucester. This is the cleanest, friendliest and most comfortable of all. The food at breakfast is good, fresh and more than adequate. The staff are friendly and helpful and effiicient. Excellent value and they don't rip you off.
We could write more but can't under the writing guidelines cant mention individual staff - but given out dates, you can find out.
March 10, 2013
Rated 5.0 out of 5.0 by Len48 Always a winner
We stay at this hotel quite often and are always very happy with everything about it. Will continue to stay here as often as possible
March 8, 2013
Rated 2.0 out of 5.0 by AllanL Room comfort
Arrivng in room 317 at about 5pm on a winter's day I found it to be colder than the corridor, where the heater was not working. I set the room heater to maximum and by 9pm the room had reached 15 degrees. Left on full all night, by the following morning the room had reached 18 degrees. The bathroom, which has no heater or heated towel rail, was somewhat colder - not a place to linger.
What sort of hotel switches all heating off in a top, corner room in the middle of winter when the room heater is inadequate? The cold and road noise from the window didn't help.
And 30 minutes free wi-fi compares unfavourably with other HIE hotels I have used recently.
March 3, 2013
Rated 1.0 out of 5.0 by Shane54 Really bad
I have been all over the world in several different hotels and this is one of the worst Ive been to. The rooms are situated next to a high way with a lot of traffic 24/7 and the sound isolation is close to nothing so sleeping is hard.
The breakfast contains of pre fabricated eggs and nasty sausages, toasts with just bread and butter and yoghurts which flavours tastes very artificiell.
There no gym and the only wifi they have is not included in the room rate. So if you can my recommendation is to use the other non express Holiday inn in Glouchester and stay away from this one.
February 28, 2013
Rated 1.0 out of 5.0 by PRITCH A FREEZING ROOM ON A COLD NIGHT
I ARRIVED AT THE HOTEL ON 12th FEB AT AROUND 6PM. AFTER A LONG DRIVE, THERE WAS SNOW ON THE GROUND AND TEMPERATURES OUTSIDE WERE NEAR FREEZING.
I COLLECTED MY ROOM CARD AND FOUND IT WOULD NOT OPEN THE ROOM DOOR AS STATED ON THE CARD, WHEN I CHECKED AT RECEPTION IT WAS NOTED I HAD BEEN GIVEN THE WRONG ROOM CARD. I COLLECTED THE CORRECT CARD FOR ROOM 204 AND WHEN I OPENED THE DOOR THE ROOM WAS FREEZING.i INSERTED THE CARD IN THE ELECTRICITY UNIT AND TURNED ON THE SMALL HEATER LOCATED UNDER THE OUTSIDE WALL WINDOW HOPING THE ROOM WOULD HEAT UP.
AFTER SEVERAL HOURS AT MAX SETTING THE ROOM DID NOT EVEN REACH A COMFORTABLE TEMPERATURE.
I WENT TO RECEPTION TO COMPLAIN AND I WAS TOLD BY ONE OF THE RECEPTIONISTS THAT "ROOMS COULD NOT BE HEATED PRIOR TO OCCUPATION BECAUSE THAT WOULD AFFECT THE CARBON FOOTPRINT", I WAS ASTONISHED THAT THIS COULD TAKE PRECIDENCE OVER CUSTOMER CARE.
THE FOLLOWING MORNING AFTER A FREEZING NIGHT AND A CHILL, I ALSO COMPLAINED TO THE RECEPTION MANAGER AND AS A PRIORITY CLUB MEMBER THAT I INTENDED TO COMPLAIN TO IHG. HE TOLD ME IT COULD HELP IN THAT IMPROVEMENTS TO THE ROOM HEATING WOULD BE SPEEDED UP.
I WILL REQUIRE A SATISFACTORY OUTCOME TO THIS ISSUE.
February 19, 2013
Rated 4.0 out of 5.0 by guysie Enjoyable
Stayed here on 24th Jan and had a pleasant stay. Drinks are very expensive, however that aside, all in all a pleasant experience.
February 3, 2013
Rated 5.0 out of 5.0 by MungoShrewsbury1 Great Value
Room was as comfortable as expected with everything that was needed. Hotel was very quiet so the room was quite cold when we arrived and took a fair while to warm up to a reasonable temperature. This was the only minor complaint with everything else more than satisfactory. Staff very friendly, room spotless and breakfast perfect for our needs. Would recommend.
January 26, 2013
Rated 4.0 out of 5.0 by Dorsetboy57 Great hotel - noisy room
Stayed at this hotel for one night recently and I left there slightly disappointed.
It wasn't the hotel, it certainly wasn't the staff - both came up to the usual high standards I know from using this chain a lot. It was the room and to be more precise, the proximity of the room to the road and the noise that came from it.
As a seasoned traveller I always carry earplugs and were they ever needed that night. Room 130 is a corner room and without the earplugs I doubt if I would have had much sleep.
Secondary double glazing would have helped and should be invested in.
It's a good job that you don't offer a 'good nights sleep guarantee' or I would have asked for a refund.
PS, I know the previous guest left a day early from paperwork left in the room. However, it was apparent that the room had not been cleaned before I took it as the litter bins were full.
January 23, 2013
Rated 5.0 out of 5.0 by Henry99 Fantastic value, excellent staff
We visited the hotel in January 2013. Such a convenient location close to the motorway and only a couple of minutes walk to the Park and Ride into Gloucester. Very comfortable room, well thought out with lamps and sockets conveniently placed - a touch often missing in similar hotels. The bed was comfortable with a choice of firm and soft pillows clearly marked. Tea and coffee making facilities in the room were very welcome. The shower room was clean with a powerful shower. The staff we encountered were excellent - pleasant and informative. Breakfast choice was superb. The price we paid for the room and breakfast was excellent value. Can also recommend the Bumble Bee restaurant,. literally adjacent to the hotel car park. The staff and food there are also excellent. We will definitely return to the hotel when we are in the area again.
January 19, 2013
Rated 5.0 out of 5.0 by bigladal9 desk staff very helpful and sorted out our problems superbly
although the hotel is away from the city centre the onsite Bumble Bee provides a reasonable standard of pubgrub
January 8, 2013
Rated 1.0 out of 5.0 by 444timbo Room
Bed was not made up on checking in. Spoke with foreign girl on reception and was not convinced she understood me. Spoke with another person and told them to make the bed up as we were going out until late but wanted the bed made for when we got back. When we got in the bed had not been made. Complained and made bed up myself then trod on a needle in the carpet. By this stage I was annoyed. Was told we could have some additional priority points.were then told that there was nobody able to put points on to card! In the morning waited 30 minutes for sausages! On complaining of my problems was told the manager would email and most likely we would get a free stay.have heard nothing since. Very disappointed. Avoid this hotel like the plague!
January 5, 2013
Rated 5.0 out of 5.0 by Abbo Excellent Dog Friendly Hotel
Stayed for a night with family and pet dog on way to Tewkesbury for Xmas. Excellent value for money. The staff were attentive and made a fuss of my dog, thank you Holiday Inn. Would definately stay again if in area.
January 4, 2013
Rated 5.0 out of 5.0 Great value
I travel a lot with my job both in the UK and all over the world.
The Holiday Inn Express in Gloucester is great value for money, with well trained staff and a good atmosphere.
When in the area , I always stay there and feel assured of a warm welcome .
The Bumble Bee pub next door , gives a really good variety of food and again a warm welcome.
I would not hesitate to recommend both to anyone visiting the area.
December 4, 2012
Rated 4.0 out of 5.0 by CazM Tired hotel but excellent staff!
This hotels furnishings in the room are very tired but I have never had such a warm welcome! Thes staff are as helpfull as can be and made you feel at home (including allowing you to bring in take aways to eat in the dining area, the take away menus are even in the reception......... great when you have been away 6 days like us and getting fedup of eating out) We were on the top floor and it was so quiet. loads to do around town, there is a park and ride next to the hotel but we didn't try it out. Can also recomend the shop mobility in town £3 all day for a scooter to get around. LOVED OUR STAY! THANK YOU!
November 8, 2012
Rated 4.0 out of 5.0 by Lynda1953 Bedrooms and bathroom were very clean and very comfortable bed
The only problem with the hotel is that as it was quite a distance from eating places (if you didn't want to drive) you were restricted to the Bumble Bee Pub which was situated next door to the hotel. Lovely little pub and very cosy but unfortunately the food was not. We ate in there on 2 nights and on both occasions we had to complain, food was cold and not cooked properly. Also, the first night we were sat in a corner which was very draughty, we asked to move and they said there were no tables available but there was an empty one all night. Halfway through the evening they cleared everything from that table so we could have easily have moved across to that table. I think some of the staff need some training in customer serve.
November 5, 2012
Rated 5.0 out of 5.0 by Northernlad301 Excellent stop over for an exhausted traveller
We chose this Hotel as it was a half way stop over to our holiday in Cornwall. We were particularly pleased on arrival to see that its location was perfectly placed for all our needs over the two days we stayed. Next to a Park and Ride and also to a Vintage Inn for our meals. The hotel staff on arrival were very competent and bright, dealing with our registration with a smile on their faces. The room was well appointed with everything we required. There were a few stains on the carpet, but nothing to suggest that it was not a clean room. The breakfast times were good and the breakfast itself was self serve and excellent. We were so impressed with the Hotel that we booked the same room for our journey back from Cornwall and had a similar warm service from the staff on our return.
October 21, 2012
Rated 4.0 out of 5.0 by SwimMum Excellent value and convenient location
Stayed 2 nights with daughter who was competing in swimming competition so had to be up early both mornings. Breakfast was available with adequate selection, would have preferred a few more cereal choices that's all. Double bed was very comfortable but the sofa bed wasn't so my daughter ended up sharing with me. Overall, hotel was in convenient location just off motorway and short drive into Gloucester centre with plenty of parking.
October 16, 2012
Rated 1.0 out of 5.0 by atsn Durty and stained shower curtain ever and very poor service
Had not been listen to when complaint first time, when complaint second time on the phone was not taken serious and I had to go to reception in order to get some one to come and see for themselves the state of the shower curtain. As apparently it could not be replaced, so the staff agreed to remove it leaving no in place. I will never stay there again.
October 13, 2012
Rated 3.0 out of 5.0 by daveyoud Nice room, shame about the awful breakfast
Very welcoming staff, very helpful as to train times, local amenities etc. Room and bed very comfortable, Internet access massively overpriced, cheaper to buy a dongle.
Breakfast, erm, No one can muck up cereal and cold breakfast, not my thing!
So onto the hot breakfast, cheap sausages, cold scrambled egg. no pepper, soggy croissants, NO BACON ( in Britain ) WILL NEVER visit again
October 12, 2012
Rated 5.0 out of 5.0 by Moon66 Fantastic overall!
We thoroughly enjoyed our stay and the location was spot on. The staff were very helpful and the hotel was extremely clean. We would definitely stay again.
October 6, 2012