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Rated 4.2 out of 5 by 544 reviewers.
Rated 5.0 out of 5.0 by Very pleasant stay We stayed at this Express Inn for one night, and found the reception staff extremely friendly and helpful. The room, including the bathroom was very clean. Curtains slightly jaded, but they were clean. Only criticism was the mattress was a little spongy. Breakfast the staff were efficient and the quality of the food was good, and warm - even the bread. Would have liked some bacon, but all food kept being topped up with fresh supplies when it ran out. Free wifi was fab. Relaxing family stay, in a clean, quiet room. It was also very good value for money in comparison with their competitors! (as breaky included) September 3, 2015
Rated 1.0 out of 5.0 by poor treatment i have already spoken to the manager and other staff at Gloucester South. After initial courtesey from other staff the Manager took over and was particularly unpleasant. He excused the mistakes made in placing my elderly parents in a standard ground floor room and another person in the disabled facility room between them and us as no fault of the hotel as the words limited mobility on the booking sheet and the fact that I had put my father's name on the sheet did not meanthey were connected to me or that they needed a disablity bathroom. The person in the disabled facilty was 35 and fully fit. That room had connecting doors to ours which demonstrates that at the point of booking ( both rooms were booked by me and paid for at the same time on the same card and on the phone with full discussion) the intention must have been for us to have both the connecting rooms... ie one with disabled access to the toilet and shower. We feel we deserve a refund for that one room for the night of 20th August. this was not forthcoming. neither has the promised limited use voucher materiaised! We shall not use this hotel again. September 2, 2015
Rated 5.0 out of 5.0 by Good value does what it says and offers good value for a short stay. pub restaurant next door. August 31, 2015
Rated 5.0 out of 5.0 by jinx fantastic location for our stay ,clean rooms and friendly staff. Would stay here again. August 30, 2015
Rated 5.0 out of 5.0 by ideal place to stay Wonderful service. Spotlessly clean. Lovely pub next door. Bus service on the door step. Can highly recommend. August 30, 2015
Rated 5.0 out of 5.0 by easy to find friendly employees clean spacious rooms good clean spacious rooms with a good location to carry on with your journey north or south. would stay here again. breakfast good and help yourself service August 27, 2015
Rated 5.0 out of 5.0 by Friendly and helpful staff Excellent 2 night stay while we attended a wedding. We didn't need any help as everything is easily done, but noticed how helpful the staff were with anyone needing anything, especially children and anyone with a disability. Really pleased to notice, staff going beyond the call of duty . August 26, 2015
Rated 4.0 out of 5.0 by Bathroom sinks It seems that the bathroom sinks in many hotels everywhere need some attention. Our sink in or room smelled of drains to such an extent that it filled the bathroom with it's smell as soon as one used it. Awful if you just want to brush your teeth. Did leave a note at the reception. We love to stay here as it is very near our family and comfortable and welcoming. August 26, 2015
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