Rated 1.0 out of 5.0 by OilfieldTrash Poor
Room was not up to normal HIE comforts. Breakfast needs a lot of work to even be acceptable.
June 14, 2013
Rated 1.0 out of 5.0 by Horserider Rodeo Visit
Arrived on Sunday for week long stay for youth rodeo.
The swimming pool was green with algae. not fit to swim.
Informed management and they said the pump was not running, For algae to be this bad the pool had to be neglected for days.
The toilet seat was loose and had to be corrected, Should have been reported by housekeeping when the room was cleaned from previous guests.
The room was not cleaned on Thursday. When I returned late that night and asked for clean towels I was informed I would need to come to the front desk and pick them up. Also was told they do not clean rooms every day. SUPRISE, I did expect a clean room each day since I was charged for each day.
There was no excuse for the pool condition, it could have caused someone to become ill.
June 6, 2013
Rated 5.0 out of 5.0 by TAMUKmom Very nice Holiday Inn Express,!
Very clean room, service was a good. Parking was safe and easy...Walmart a few blocks away. The only issue we had was the door did not close good. We had to pull door shut and double check to was closed.....
May 27, 2013
Rated 5.0 out of 5.0 by LOLPCguy Location - Staff
Location was excellent for working in the Gonzales area - the staff are very helpful and extremely efficient!
April 28, 2013
Rated 1.0 out of 5.0 by rodeo5 Staff was too eager to clean while we were still there.
Walked in and room smelled of wet dirty laundry. At 8 am staff was knocking at door to see if we had check out, at breakfast we could not serve ourselves without kitchen staff member walking right behind us cleaning counter, almost running over us.
April 19, 2013
Rated 5.0 out of 5.0 by debbbysworld large room and very comfortable
Excellent! Staff was very helpful and smiling! Great!
March 16, 2013
Rated 5.0 out of 5.0 by tmreesie Comfortable bed great service
I am very pleased with the customer service and the quality of the room as well as the cleanliness of the hotel. My stay was nice and I would recommend this hotel to my friends and family and plan to stay their in the future.
March 10, 2013
Rated 5.0 out of 5.0 by RobF Staff is excellent
I just want to say it is a pleasure to come to this establishment for one reason, the staff is excellent. I am not very good with names but everytime I ask for anything or have a question, the young ladies and gentlemen that work the counter are extremely helpful. In particular the young lady who worked the desk on Sunday, February 10,2013 at around 6pm always is smiling, I know she has worked double shifts and she still smiles and is attentive to the customers needs. Another young lady, I also don't remember her name but she was there on Saturday, February 9,2013 around 8:30pm always remembers my name and addresses me as such. It is pleasure to come here and I will continue to do so. I am a priority rewards member but I see the same service for anyone that comes in no matter the situation. There are choices that are less expensive but this does not matter as much when you are treated like you are the only guest. I have found the housekeeping and maintanence staff as attentive as well.
Thanks again, I will be back.
February 11, 2013