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Rated 4.1 out of 5 by 101 reviewers.
Rated 3.0 out of 5.0 by needs to be updated The place is old and worn. it needs a total make over to bring it up to speed with the other HIE properties. October 17, 2014
Rated 5.0 out of 5.0 by good food and comfortable beds Will always stay there when in Phoenix area.Very nice staff and good cookies. September 30, 2014
Rated 5.0 out of 5.0 by saved from the Bates!! Traveling through, asked a local about where to stay was foolishly given a name of another - the setting was like that of a scene from the Bates, and we were luckily & gratefully relieved when we came across this property, excellent and personable customer service, absolutely clean rooms, Fabulous Breakfast... even with being busy it was well stocked and very well maintained. Kudos to management of this property staff and room was a pleasure to stay with. Easy on and off highway Lots of options surrounding location for shopping and meals September 22, 2014
Rated 1.0 out of 5.0 by Smoky room I recently stayed at the Holiday Inn Express Phoenix-I-10 West/Goodyear during a busy evening in the West Valley (concert at Westgate Glendale drove most hotels to be booked). I checked in late and was checked in quickly by a friendly front desk attendant. However, I was given a horrible room. The odor of cigarette smoke hit me like a wall when I walked into my guest room. I could not stand the smell. I asked for another room, but none were available, so the man at the front desk sprayed down my room with some sort of chemical spray. I went back to my room ... the smoke odor was now overpowered by the chemical smell. Horrible, but I had no choice. By morning, the chemical smell disappeared and my room was left smelling the same as it had when I first checked in. I made the mistake of sitting on a chair ... my clothes reeked of cigarette smoke just from sitting on one of the chairs. I don't expect to stay here again. September 21, 2014
Rated 1.0 out of 5.0 by Disgusting carpet and drapes My husband and I arrived at this hotel and checked in only to find the carpets absolutely disgusting! There were so many stains on it i did not even want to take my shoes off. We found out later this floor is used for people with animals so I can only imagine what those stains were! September 21, 2014
Rated 1.0 out of 5.0 by Avoid rooms on floors under construction Avoid floors where rooms are under construction. Front desk personnel confirmed mgmt allows loud construction to occur until 8:30 pm and yes its loud! Check mattress springs to avoid a mushy mattress and terrible sleep. September 21, 2014
Rated 5.0 out of 5.0 by Well-Maintained Property....Wonderful Front Desk Staff Driving a camera equipment truck from Los Angeles to New Orleans and stopped at this property by luck late one evening. Was greeted by a smiling front desk manager, Arnita, and she was a blessing. Recognized me as a Platinum Ambassador member, gave me an extra complimentary water after my long drive; even allowed me to park my truck under the well-lit portico for safe keeping. Could not have asked anything more....the perfect example of exemplary and accommodating service. Lovely property....clean and well-maintained. Not a single complaint to mention. Nice room and comfortable beds. September 19, 2014
Rated 5.0 out of 5.0 by Great Experience Loved the stay and staff. Room was to hot for my liking and no cranberry juice at breakfast. But all in all a great stay. September 19, 2014
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