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Rated 4.1 out of 5 by 104 reviewers.
Rated 4.0 out of 5.0 by good service good service, rooms needs updating, nice area and generally hotel was good but carpets need to be cleaned or changed out. service staff was good October 25, 2014
Rated 5.0 out of 5.0 by Nice place to stay I will be staying there again if in the area. The beds where supper and the tub was huge. Shower was nice and hot. Had everything I needed for my stay and more. October 24, 2014
Rated 5.0 out of 5.0 by Great staff Great staff, breakfast, all were courteous. Yummy homemade cookies at night in lobby! Clean rooms! October 23, 2014
Rated 3.0 out of 5.0 by needs to be updated The place is old and worn. it needs a total make over to bring it up to speed with the other HIE properties. October 17, 2014
Rated 5.0 out of 5.0 by good food and comfortable beds Will always stay there when in Phoenix area.Very nice staff and good cookies. September 30, 2014
Rated 5.0 out of 5.0 by saved from the Bates!! Traveling through, asked a local about where to stay was foolishly given a name of another - the setting was like that of a scene from the Bates, and we were luckily & gratefully relieved when we came across this property, excellent and personable customer service, absolutely clean rooms, Fabulous Breakfast... even with being busy it was well stocked and very well maintained. Kudos to management of this property staff and room was a pleasure to stay with. Easy on and off highway Lots of options surrounding location for shopping and meals September 22, 2014
Rated 1.0 out of 5.0 by Smoky room I recently stayed at the Holiday Inn Express Phoenix-I-10 West/Goodyear during a busy evening in the West Valley (concert at Westgate Glendale drove most hotels to be booked). I checked in late and was checked in quickly by a friendly front desk attendant. However, I was given a horrible room. The odor of cigarette smoke hit me like a wall when I walked into my guest room. I could not stand the smell. I asked for another room, but none were available, so the man at the front desk sprayed down my room with some sort of chemical spray. I went back to my room ... the smoke odor was now overpowered by the chemical smell. Horrible, but I had no choice. By morning, the chemical smell disappeared and my room was left smelling the same as it had when I first checked in. I made the mistake of sitting on a chair ... my clothes reeked of cigarette smoke just from sitting on one of the chairs. I don't expect to stay here again. September 21, 2014
Rated 1.0 out of 5.0 by Disgusting carpet and drapes My husband and I arrived at this hotel and checked in only to find the carpets absolutely disgusting! There were so many stains on it i did not even want to take my shoes off. We found out later this floor is used for people with animals so I can only imagine what those stains were! September 21, 2014
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