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Rated 4.1 out of 5 by 84 reviewers.
Rated 4.0 out of 5.0 by Could be cleaner Carpets, elevator and vending area's could be cleaner. Bathroom needed thorough cleaning. Beds comfortable. August 3, 2014
Rated 1.0 out of 5.0 by Smoke smelling room We have stayed at lots of Hotels and this was one of the worse smelling ever. Carpet very dirty in room and hallways. July 31, 2014
Rated 5.0 out of 5.0 by nice place to stay This was our third time staying at this location and each time have found the staff very professional, the rooms clean and the food above the industry average. It would have been nice however to have been offered a better discount for our extended stay of six days. We will definitely be staying there again. July 29, 2014
Rated 4.0 out of 5.0 by All good except carpet. I was impressed by the staff. They are knowledgeable, friendly , ready able and willing to help. They can sometimes anticipate a guests's needs. Location is a big plus for me. Close to the I-10 but not too close. Good restaurants around the area, some within walking distance, a small clinic nearby, a movie theatre , grocery store, Catholic Church, all , within 10 minutes by car. The Mexican restaurant next to the hotel, gave me a discount on my bill when I showed my hotel key. I needed to buy a charger for my laptop so I ran accross the street into a best buy and they had what I needed. They even tested it for me with my computer, right there and there. I was in and out. The only thing I did not like is the appearance of the carpet both in common areas as well as the room. It is filthy and in my opinion, needs to be replaced.It gives the hotel the appearance of a building that is not maintained. July 23, 2014
Rated 5.0 out of 5.0 by Just as you would expect from a HI express For those of us that stay in a lot of HI Express hotels, this is one that will not disappoint you. Typical service and services (all good). July 21, 2014
Rated 4.0 out of 5.0 by Good experience ...but that carpet :-& Staff is experienced, knowledgeable friendly and helpful. The hotel is actually in good condition but the carpet is filthy and gives it the appearance of a rundown hotel. The hotel is in a great location.Close to good restaurants. Not too close not too far away from the I-10. A short drive to stores , right behind it there is a cinema, and even a short drive from good Catholic Churches. July 20, 2014
Rated 1.0 out of 5.0 by Daisy Picker Dire need of renovation I felt like I was in Old Las Vegas if I known there was a Holiday Inn express one exit past this one I would of went there July 16, 2014
Rated 4.0 out of 5.0 by Staff was great, carpet need replacing All of the staff was extremely helpful and friendly. The hotel and room appeared clean and neat, but the carpet throughout the hotel needs a thorough cleaning, or needs to be replaced. The location was super, close to freeway, shopping, movies, and restaurants! July 16, 2014
Rated 5.0 out of 5.0 by Great place I have stayed many times at this hotel. If i'm in the PHX area I stay here. Staff is great! This past time I was in town for 4th of July with my daughter and wanted to see fireworks. They not only found where I could to see them (3 different locations close by) they also printed me out directions to each location and what time the events started and if there was any costed associated with the events. It truly is that count. They make you feel valued. Also, breakfast is really nice to have and FREE BREAKFAST is even better! There is a pancake maker that my daughter just LOVES! for those of us that want something lighter.. there is fruit, yogurt, oatmeal.. They lady that works in the kitchen is super nice with a smile on her face. Rooms are very clean and the pillows are to die for.. I love that the pillow cases have soft and firm embroidered on them. I love soft my daughter loves firm. Also, you are close to everything restaurants, shopping, gas station, movie theater, Starbucks.. all within walking distance. July 10, 2014
Rated 5.0 out of 5.0 by A nice place to spend the night I stay in Goodyear 2 or three times a year. I have stayed in many hotels in the area, and prefer staying here. There are several restaurants in easy walking distance, and after a long drive, a two or three minute walk is nice. The rooms are clean and comfortable. July 8, 2014
Rated 3.0 out of 5.0 by 5 Day stay Excellent breakfast balanced very poor WiFi service. Maid service average or below. Sleep comfort above average. An average value. July 4, 2014
Rated 5.0 out of 5.0 by Good place, but!!! Recommend for anyone especially those with pets, although their nightly pet fee of $50 each is a bit steep. Everything else is super. July 3, 2014
Rated 1.0 out of 5.0 by Dirty Rooms The toilet seat in 1 room was broke completely off. We ask for it to be fixed. They did not fix it.Carpet in both rooms was very nasty. The elevators floors were nasty .The place needs a lot of cleaning.i was told this was a 3star hotel when I made my reservation. This motel did not compare to your others motels I have stayed in. July 2, 2014
Rated 1.0 out of 5.0 by Never stay here again Got to the room late that evening. The AC was on but only worked for 5 minutes then it would just blow warm air. When I got there I was not offered anything for being a P.C. member and I was not thanked for being a P.C. member. Next morning I talked to the front counter and told her about the AC( which I did not do the night before just because I was too tired). she did not offer to compensate me for any inconvenience I had or even got the MOD to have her see what he or she could do to help the situation.. One last thing was every single light was on in this room. Just weird that EVERY light was on... Next morning I went to breakfast and there was no room to even get into the breakfast area let alone get something to eat... June 30, 2014
Rated 5.0 out of 5.0 by Stay The depth desk was so helpful. I had messed up the dates of my reservation and they were so helpful and patient in getting me squared away. June 28, 2014
Rated 5.0 out of 5.0 by Great Service The front desk staff was GREAT, over the top to make sure it was a great stay. Thank you. June 16, 2014
Rated 5.0 out of 5.0 by Clean and comfortable with excellent service We stayed here during a family emergency which the hotel offered a discount for family members who have loved ones at the hospital. It was a last minute check-in, and the front desk was very accomodating during a very stressful time for the family. I will definitely come back to stay in the future - hopefully without having to visit anyone in the hospital this time. Location was great - lots of restaurants and shopping, close to the freeway and airport. June 12, 2014
Rated 5.0 out of 5.0 by one night stay Everything went well, check-in, check-out, breakfast etc. Room was comfy and clean June 9, 2014
Rated 5.0 out of 5.0 by Breakfast Best hotel breakfast I experienced in a year. The usual fare of biscuits and gravy was surpassed with bacon, and sausage and what tasted like real eggs. June 6, 2014
Rated 5.0 out of 5.0 by Perfect one night stay The staff was great!!! The location was perfect for the one night I stayed, on my way to San Diego via Texas. Would definitely stay again based on I -10 access and all the shops and restaurants within walking distance. June 4, 2014
Rated 5.0 out of 5.0 by Excellent hotel Location convenient, very clean, comfortable beds, great service. June 1, 2014
Rated 4.0 out of 5.0 by Good Location Good location, walking distance to restaurants and shopping. Great breakfast. Small but nice dining / lounge area and pool. Outstanding staff. Room was clean with nice linens. The only suggestion for improvement would be some new carpet as there were stains on the carpet in our room. May 30, 2014
Rated 5.0 out of 5.0 by A consistently welcome retreat We often take a weekend off to come to the Phoenix Suns and Diamondbacks games. We can always count on a welcoming staff, a clean room, and a hot breakfast. It's nice to be adding up points as we stay! May 29, 2014
Rated 4.0 out of 5.0 by carpets This hotel was very nice.. great location and nice friendly staff.. My only issue was that the carpets in the room were exceedingly stained. They really need to be replaced... the room appeared to be clean and well taken care of however the carpets had numerous stains that obviously were there for a while.. May 19, 2014
Rated 5.0 out of 5.0 by A Great Experience Each Time Our go-to place for almost nine years when visiting friends and family in the Phoenix area. We cannot imagine staying anywhere else. Superb value for the dollar, and an employee and management team that really cares about people. May 15, 2014
Rated 5.0 out of 5.0 by work no play Great location. Great value. Great service. Thanks Veronica, Kira, Aaron, Stephanie, Hillary, Jadelin and all that I don't know by name. You guys ROCK!!!! :) April 16, 2014
Rated 3.0 out of 5.0 by Bad wifi The wifi strength was eratic. Very slow and not stable. April 14, 2014
Rated 4.0 out of 5.0 by In your head situation Before I say the negative of the stay(and I say negative in singular form) let me express how overall based on complete service, I would like to say that I was happy with the choice to stay at this location. Convenient for most part to any functions. Even downtown functions even though it is 15 miles away from downtown, it still was very easy to maneuver. Beds were comfortable, pillows were soft, ability to relax was great and the jacuzzi tub was very inviting. However, there were bad stains on floor and in chairs. Room amenities we're kept very tidy but one of those situations where you see floor and chair and how bad they were, makes you wonder in your head how clean the place really was. All surrounding hotel looked very clean so I don't want to give idea that place was dirty, just the room I was in had the bad carpet and chair. Would stay here again. April 10, 2014
Rated 5.0 out of 5.0 by The Best Hoiday Inn Express Around This hotel is wonderful. The decor and grounds are suggestive of a much higher-end luxury hotel. The staff is friendly and I want to single out Veronica and Jade at the front desk for their excellent service and attitudes about special requests. Even though the hotel is next to a busy street and shopping/dining complex just off I-10, once inside the hotel it is quiet and you slip easily into that famous Southwestern ambiance of grace and tranquility. We were here for Spring Training baseball and so were many other fans. Our stay at this hotel heightened the enjoyment of the entire expereince this year. I recommend it to anyone anytime of year. March 14, 2014
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