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Rated 4.1 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Great Service The front desk staff was GREAT, over the top to make sure it was a great stay. Thank you. June 16, 2014
Rated 5.0 out of 5.0 by Clean and comfortable with excellent service We stayed here during a family emergency which the hotel offered a discount for family members who have loved ones at the hospital. It was a last minute check-in, and the front desk was very accomodating during a very stressful time for the family. I will definitely come back to stay in the future - hopefully without having to visit anyone in the hospital this time. Location was great - lots of restaurants and shopping, close to the freeway and airport. June 12, 2014
Rated 5.0 out of 5.0 by one night stay Everything went well, check-in, check-out, breakfast etc. Room was comfy and clean June 9, 2014
Rated 4.0 out of 5.0 by COMFORABLE BED GOOD PLACE TO STAY. COMFORTABLE BEDS. CLEAN. BREAKFAST IS LACKING QUALITY June 6, 2014
Rated 5.0 out of 5.0 by Breakfast Best hotel breakfast I experienced in a year. The usual fare of biscuits and gravy was surpassed with bacon, and sausage and what tasted like real eggs. June 6, 2014
Rated 5.0 out of 5.0 by Perfect one night stay The staff was great!!! The location was perfect for the one night I stayed, on my way to San Diego via Texas. Would definitely stay again based on I -10 access and all the shops and restaurants within walking distance. June 4, 2014
Rated 5.0 out of 5.0 by Excellent hotel Location convenient, very clean, comfortable beds, great service. June 1, 2014
Rated 4.0 out of 5.0 by Good Location Good location, walking distance to restaurants and shopping. Great breakfast. Small but nice dining / lounge area and pool. Outstanding staff. Room was clean with nice linens. The only suggestion for improvement would be some new carpet as there were stains on the carpet in our room. May 30, 2014
Rated 5.0 out of 5.0 by A consistently welcome retreat We often take a weekend off to come to the Phoenix Suns and Diamondbacks games. We can always count on a welcoming staff, a clean room, and a hot breakfast. It's nice to be adding up points as we stay! May 29, 2014
Rated 4.0 out of 5.0 by carpets This hotel was very nice.. great location and nice friendly staff.. My only issue was that the carpets in the room were exceedingly stained. They really need to be replaced... the room appeared to be clean and well taken care of however the carpets had numerous stains that obviously were there for a while.. May 19, 2014
Rated 5.0 out of 5.0 by A Great Experience Each Time Our go-to place for almost nine years when visiting friends and family in the Phoenix area. We cannot imagine staying anywhere else. Superb value for the dollar, and an employee and management team that really cares about people. May 15, 2014
Rated 5.0 out of 5.0 by work no play Great location. Great value. Great service. Thanks Veronica, Kira, Aaron, Stephanie, Hillary, Jadelin and all that I don't know by name. You guys ROCK!!!! :) April 16, 2014
Rated 3.0 out of 5.0 by Bad wifi The wifi strength was eratic. Very slow and not stable. April 14, 2014
Rated 4.0 out of 5.0 by In your head situation Before I say the negative of the stay(and I say negative in singular form) let me express how overall based on complete service, I would like to say that I was happy with the choice to stay at this location. Convenient for most part to any functions. Even downtown functions even though it is 15 miles away from downtown, it still was very easy to maneuver. Beds were comfortable, pillows were soft, ability to relax was great and the jacuzzi tub was very inviting. However, there were bad stains on floor and in chairs. Room amenities we're kept very tidy but one of those situations where you see floor and chair and how bad they were, makes you wonder in your head how clean the place really was. All surrounding hotel looked very clean so I don't want to give idea that place was dirty, just the room I was in had the bad carpet and chair. Would stay here again. April 10, 2014
Rated 5.0 out of 5.0 by The Best Hoiday Inn Express Around This hotel is wonderful. The decor and grounds are suggestive of a much higher-end luxury hotel. The staff is friendly and I want to single out Veronica and Jade at the front desk for their excellent service and attitudes about special requests. Even though the hotel is next to a busy street and shopping/dining complex just off I-10, once inside the hotel it is quiet and you slip easily into that famous Southwestern ambiance of grace and tranquility. We were here for Spring Training baseball and so were many other fans. Our stay at this hotel heightened the enjoyment of the entire expereince this year. I recommend it to anyone anytime of year. March 14, 2014
Rated 5.0 out of 5.0 by Nice Place This is the third year we've stayed at this Holiday Inn when we come down for Spring Training. It has easy access to the expressway and lots of nice restaurants close by. Friendly staff and nice cookies after supper! March 10, 2014
Rated 4.0 out of 5.0 by renewing furnishings This Inn needs some TLC-- We stay at Holiday Inn's when we are travelling in the USA and this hotel was not only the most expensive we have stayed at but is badly in need of new rugs in the rooms and new beds! March 1, 2014
Rated 5.0 out of 5.0 by Great service Very comfortable. A great place to stay the night. No complaints at all. My only comments is that pricing seemed a little high for a HI Express. February 10, 2014
Rated 4.0 out of 5.0 by great value I found hotel good and staff great the only thing I found sub par is the pillows. too small like nuggets instead of long and comfortable. had to stack to many together to be comfortable then they squirt out once stacked together after you fall asleep. January 26, 2014
Rated 5.0 out of 5.0 by A favorite This property is one of our favorites, and we have stayed several times. The staff is always pleasant, and they always acknowledge Rewards Club membership. On each of our recent trips we have been very impressed with Herlinda, the nice lady who manages the breakfast buffet. She is unfailingly nice, and as accommodating as she can be. January 23, 2014
Rated 5.0 out of 5.0 by Excellent Stopover Thank you for excellent service and a very fine experience. I travel across the country often and wish all the HOLIDAY INN'S were as good as this one/ I liked the roomy feel to the suite and especially the jacuzzi helped me overcome travel fatigue. It was quiet and I could open the windows and sleep well. Thank you also for housing my cat, LOUIE. He is respectful of the furnishings and rugs and I keep everything extra clean so other pet owners will also be respected. The staff was particularly gracious and helpful June January 7, 2014
Rated 3.0 out of 5.0 by needs updating WE've stayed at this property in the past. The location is good....far enough off I-10 so you don't hear the traffic, but close to resturants, shopping and a theatre right behind it. It is starting to really show it's age......past time for up-dating. The breakfast is comparable to other Holiday Inn Expresses.....except the coffee is really weak....even their European blend. Very disappointing. However, the cookies in the evening are wonderful!! The front desk staff is very friendly and welcomed us back as 'return customers' a nice touch to make you feel special. January 4, 2014
Rated 5.0 out of 5.0 by Awesome front desk ladies The front desk staff that I dealt with was exceptionally accommodating and the cookies when we checked in were a nice touch. I only have two issues. As others have mentioned, the carpets in this hotel, both in the hallways and rooms are stained which makes the place "feel" dirty even though both rooms I stayed in were clean. Secondly, separate switches for the light and the fan in the bathroom would be a quality addition. Trying to get ready with a noisy fan running isn't very pleasant. This hotel has great shopping and restaurants nearby and I will definitely stay here again when I have to be near the Goodyear Sports complex. January 3, 2014
Rated 5.0 out of 5.0 by Good bed but lacking king bed A very comfortable room and equipment. Would recommend it to all of my fellow veterans that are traveling to the Phoenix area for either business or pleasure. January 2, 2014
Rated 5.0 out of 5.0 by A pleasent surprise Great location. Easy access to the I-10. Clean, quiet rooms. Staff was friendly and helpful. Shopping nearby. December 22, 2013
Rated 5.0 out of 5.0 by Great stay I stayed for about 7 days. The lobby and room looked well decorated and clean. The staff were friendly and very helpful. The breakfast in the morning was pretty good. No real negatives that I can recall. December 10, 2013
Rated 5.0 out of 5.0 by Comfortable, affordable, wonderful. My stay at this hotel was great. It was quiet clean comfortable and everyone was very nice and helpful. I would absolutely recommend this hotel to anyone traveling to the west valley In Arizona. December 9, 2013
Rated 5.0 out of 5.0 by Awesome location and great staff! We were here for Thanksgiving and Black Friday. Awesome location to go shopping, close to Target and a huge shoes store...Great front desk staff, always smiling and willing to help. The hotel itself is a little bit on the old side, but very clean and spacious. Being a Platinum member, I was upgraded to the executive room 3rd floor. No safe in the room and the doors are slamming pretty loud, specially by the cleaning staff. But overall a very nice stay, will come back for sure next April. Thank you very much! December 3, 2013
Rated 3.0 out of 5.0 by tuesday night rooms need some updating and they had a stale smell to them. almost smoke like. November 4, 2013
Rated 1.0 out of 5.0 by Old and worn I've stayed at this property for 5 years and I will not return until it has a make-over. The carpets and upholsteries are worn and filthy. The hotel is not Holiday Inn Express quality and guests should not have to pay Holiday Inn prices. October 31, 2013
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