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Rated 4.2 out of 5 by 167 reviewers.
Rated 4.0 out of 5.0 by Friendly staff Location is great, near most things you might want to do on the west side of Phoenix. Hotel was average on comfort and amenities, staff is very friendly. Carpets in room a bit dirty, furnishings showing age, however, did not detract from a mostly comfortable stay. Coffee available around the clock in the lobby which is great. What is NOT so great is the internet descriptions on rooms. A little misleading which made me have to switch rooms upon arrival. Overall stay not a bad one. Would stay again if given the opportunity July 26, 2015
Rated 4.0 out of 5.0 by quiet and convienent off the interstate friendly front desk staff great location especially if going to spring training game for the Cleveland Indians! Quiet! Pool area isn't the greatest and I'm thinking we can afford better pool towels. Weren't many there either. July 10, 2015
Rated 4.0 out of 5.0 by Comfortable Good location with 2 places to eat in walking distance. July 1, 2015
Rated 5.0 out of 5.0 by Great Staff and stay Thank you for the staff for making our stay! The heat in Phoenix was ~ 115 deg and we aren't used to that. Your really made this work out and helped with our dogs as well. many thanks! definitely worth staying at. June 25, 2015
Rated 5.0 out of 5.0 by Great place to stay esp w animals This Holiday Inn Express was great to stay at. It was going to be 115 that day when we called from the road with two dogs in two and asked if we could be early....very early for check-in. We wanted to get everyone out of the heat. Normal check-in time is 4:00. We wanted 11:30. They were very kind and blocked a room for us and said "Come on over!" They were super nice to us and we had an AC that worked and a nice bed. We will stay here again! June 25, 2015
Rated 4.0 out of 5.0 by nice place good accessability from I-10, good location for dining June 20, 2015
Rated 5.0 out of 5.0 by Comfy Room The facility I stayed in was comfortable and clean. Room was dark enough to allow me sleep when it was still light outside. Only issue was slow standard wireless internet experience. Highly recommened for service, comfort, and cleanliness. June 18, 2015
Rated 2.0 out of 5.0 by great service with dirty rooms. We were travelling from CA to TX. Decided to stay at this HI express. Tried to reserve rooms with reward points at the hotel business center. Very poor Internet speed.Took forever. The first room was filthy with dusty curtains. Went to front desk. changed room to find out the second room was worst than the previous room. went back to F desk changed room. again worst room . Front desk comment...... we are changing the carpets...we have too many workers staying here they dirty the room.....we had students group staying here and you know how they dirty the room.....we are remodeling...I will personally find out a clean room could you please wait.....and I have upgraded you to a room with a hot tub. ( I was obliged for 20000 points) Had no alternative after driving 9 hours from california. I was owner of HIE in NY before I retired. June 9, 2015
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