Rated 4.3 out of 5 by 16
Rated 2.0 out of 5.0 by Tiffany81 Could Do A Lot Better
Let's start off that the desk clerk had her boyfriend hanging around when I got there. Then when she saw me, she tried to get to the desk and realized she locked herself out and had to climb over the desk.
Got to my first floor room ( she didn't give me an option, even though there was one other car in the parking lot), the toilet was dyed pink from chemical of some sort. There was bugs and dust next to the vanity in the bathroom and wall. The electric outlet was out where the clock and a lamp were plugged up to. I could clearly hear the man next door talking on his phone, coughing, and humming while he took his shower.
For being such a rural area, they should provide a canteen. I just needed a tylenol and they had no over the counter medications.
I asked for a late check out because of a delayed meeting I was having. Late check out for them was 12! That's usually the normal check out for any other Holiday Inn/Express Hotel. Also there was maybe 4 other people staying there that night, so they had plenty availability for me to stay until 3pm
Breakfast had a good selection, however several of the hotel workers came and ate while I was eating. Not very business like.
I did like that they supplied mouthwash. Not too many of the Holiday Inns do that.
November 7, 2013
Rated 4.0 out of 5.0 by Fergi helpful staff and considerate service
Approaching this hotel from the West (eastbound) is more of a task than it should be. It is better to go into Graham, make a right turn onto Elm and then turn left onto 4th St. which curves back toward the West right into Hwy 380. The U-turn I was given when I Googled my route was ridiculous.
The hotel is atop a ridge, and my window overlooked a wooded area. I would have liked a location where lunch / supper were within an easy walk. Everything is a drive away, especially considering one needs to make a U-turn coming or going, as the hotel is on a divided part of the highway. I wish I'd known about the Subway shop, which maybe she mentioned, but I didn't catch. All I remember her mentioning was the Dairy Queen. I only discovered the Subway shop on my way out of town, and saw it later on Google Map. There is, though, the pizza delivery option which the key card informs. Having inadvertently left my "doggie bag" from supper the night before in my previous hotel fridge, I would have loved a chopped salad from Subway. Unfortunately, I got stuff from the vending machine. It would seem that some extra guidance for hungry, road weary guests would be in order.
The Post Office is a convenient fraction of a mile from the hotel, and the front desk person was very helpful to me in finding it and some places in my next destination. The Old Post Office is a museum in the middle of town.
The WiFi worked well. That was essential, as I was continuing to work while travelling. The swimming pool was beautiful with lovely landscaping and a waterfall, but probably too cold during the early Oct. day for many people. I was determined, though, and did some laps and aquacize. Being granted a late check-out was very helpful, too.
October 24, 2013
Rated 5.0 out of 5.0 by JohnB1974 You Go Graham HIE!
Nice job at HIE in Graham, TX. Very clean and relaxing. Plan to stay here again.
September 27, 2013
Rated 5.0 out of 5.0 by 99leadballoons Clean, good service, sofa bed uncomfortable
I stayed here with two teammates the night before a race at Possum Kingdom Lake. The hotel was clean and comfortable, the service was courteous and prompt, and they had some of the breakfast bar set up early (which was nice since we had to leave at 5:30am). It was great to have the fridge and microwave in the room, although the in-room coffeepot was a single-cup dispenser that made very mediocre coffee (there was better coffee in the lobby). My only complaint is that the mattress on the sofa bed was very uncomfortable - I could feel every wire. It helped to wrap the sheet and duvet around me so that it was between me and the mattress, providing a little extra padding. I would stay there again, but if I were on the sofabed I would ask for an extra duvet to use like a featherbed to protect against the mattress.
September 19, 2013
Rated 4.0 out of 5.0 by spack comfort
The stay was really a good one. the only problem was that the hair dryer did not work in the room, however it was reported and I believe they were prompt to resolve the issue.
September 1, 2013
Rated 5.0 out of 5.0 by MikeCarol50 Comfortable Bed
The most comfortable bed of any hotel / motel I have ever stayed in.
August 31, 2013
Rated 3.0 out of 5.0 by Meh2013 No IHG Platinum Greeting
I am not sure if it is just me, but it seems like since the change in reward program I am not given my bag of goodies or recognized like before. Which I felt was a good thing they used to do. Also it seems that the A/C units are severely lacking in every other stay I've had in the past 2 months. This unit was in need of work and seemed to have trouble cutting the humidity.
August 26, 2013
Rated 5.0 out of 5.0 by Kaya0926 Very Nice Hotel
We stayed one night at Graham Holiday Inn Express and enjoyed it very much. The hotel is new - or looks new - and the rooms were very clean, bed comfortable and great breakfast the next morning. The staff at front desk were very nice and courteous. We would definitely stay there again.
June 28, 2013