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Rated 4.2 out of 5 by 40 reviewers.
Rated 4.0 out of 5.0 by Great front desk staff and comfortable beds I frequently stay here for business. The front desk staff always greet me with a smile and they know me by name! I travel weekly and the beds are more comfortable than other hotels! August 4, 2014
Rated 4.0 out of 5.0 by Great Stay Not much to see and do in Graham, but the Hotel was pleasant relaxation away from city life. The room I stayed in had a broken door that required a full slam shut to lock...that was annoying. August 4, 2014
Rated 5.0 out of 5.0 by Great stay! Had a great room, very friendly helpful staff, good breakfast and good sleep. Plenty of work area in the room. August 3, 2014
Rated 4.0 out of 5.0 by Family reunion weekend This is the first time I stayed here. Reserved 3 rooms for a family reunion on the July 4th weekend. Very nice and newer hotel that was comfortable and great service. Breakfast was lacking and behind. I thought price was a little high for Graham TX. July 8, 2014
Rated 5.0 out of 5.0 by Wonderful hotel This is a great hotel. It's clean, bright, cherry. June 30, 2014
Rated 3.0 out of 5.0 by Good for sleeping and not much else When I arrived to the hotel at 3:15 pm the room was not ready and the clerk could not give me an estimated time when I would be able to check in. (check in time is 3 pm) The hot tub was not hot and the bubbles did not work. There were no towels in the pool area even though the front desk clerk said there were. The smoking area is right outside the main entrance at a bench. Smoke gives me a headache normally, but being pregnant it made me sick. I shouldn't have to walk through people's smoke clouds to get into the hotel. When my mom brought it to their attention she was told it's not suppose to be there but somebody keeps moving it. (the ash tray) But nobody moved it after we brought it up. Lastly, we had a backed up toilet in the room and when we called, they simply came and handed us a plunger. I expected a maintenance person to actually fix it. June 26, 2014
Rated 4.0 out of 5.0 by Nice place to stay Only one problem I like everything except going in and out of the the front doors. I am clean in the morning when I go down stairs, but as I go out the front door there are several people smoking as I walk through them. Then I smell like smoke. When I come back at night the same. Does the smoking area need to be at the front door? April 8, 2014
Rated 5.0 out of 5.0 by excellent beds and staff The stay was very much as well and helpful in any thing I needed to know they was very good for the way they treated personal . it was a good experience and a nice hotel. March 24, 2014
Rated 5.0 out of 5.0 by Broken items not that I'm upset. Refrigerator didn't work and you could push on the door from the outside and it would open. No key neede. March 8, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel and Friendly Staff I stayed at this Holiday Inn on a Saturday night in February...I had a king bed room by the elevator. The hotel was booked solid but I was not bothered by any noise all night. I arrived before official check-in time but my room had already been cleaned so the lady on duty allowed me to check in early. I was very pleased with my room--- comfortable bed and pillows, large clean bathroom and an AC/heater that worked well. I needed directions that evening to a couple of places and the lady on duty at that time was able to tell me exactly how to get where I needed to go. The only thing I might like to see changed would be the breakfast selections...nothing wrong with what they had, just didn't seem to be a huge selection. This Holiday Inn is easy to get to off of Highway 380. February 26, 2014
Rated 5.0 out of 5.0 by Great all the way around I couldn't ask for a more peaceful rest an I had a room right up front by parking lot. Staff was curtious an helpful, I was there for a funeral. Very pleasant stay an had a great breakfast...... I would stay there again February 26, 2014
Rated 5.0 out of 5.0 by Big rooms & Comfortable bed I stay here at least twice a month. The staff is very friendly and always willing to help. The rooms are very nice... big, clean and the beds are really comfy. I highly recommend this property! February 23, 2014
Rated 3.0 out of 5.0 by Bring your own sundries To me, it's unacceptable to leave used sundries in the room, especially mouthwash. Spend the extra nickel and ensure that all sundries are new! I was gross out that I was expected to share mouthwash with the previous occupant. Nasty! January 31, 2014
Rated 1.0 out of 5.0 by Room not as promised. We reserved this room in advance, however when we arrived we were told that the room was already booked. Since a family member was handicapped we tried to see if the room would workout. It would not meet our specific needs however we were told we would still be charged even though we left two hours after we arrived. Very disappointed. December 29, 2013
Rated 1.0 out of 5.0 by Horrible experience Stayed here while visiting family for Christmas. Nice enough property with many problems that staff blamed on the holiday period. There was no maid service at all. Bed was not even made up. Bedside lamps impossible to push on. Desk clerk said she couldn't turn them on either. Toilet wouldn't flush. Clerk said I might adjust chain which I did every single time. At least the free breakfast was good. Clerk apologized for the problems but said she couldn't make price adjustment since booking was done through third party. December 27, 2013
Rated 5.0 out of 5.0 by Price is good and location is close to all the town businesses We stayed here for a family reunion. Found that the hotel was quiet, clean and the breakfast very good. I would recommend this hotel due to this and the reasonable price. December 24, 2013
Rated 2.0 out of 5.0 by Could Do A Lot Better Let's start off that the desk clerk had her boyfriend hanging around when I got there. Then when she saw me, she tried to get to the desk and realized she locked herself out and had to climb over the desk. Got to my first floor room ( she didn't give me an option, even though there was one other car in the parking lot), the toilet was dyed pink from chemical of some sort. There was bugs and dust next to the vanity in the bathroom and wall. The electric outlet was out where the clock and a lamp were plugged up to. I could clearly hear the man next door talking on his phone, coughing, and humming while he took his shower. For being such a rural area, they should provide a canteen. I just needed a tylenol and they had no over the counter medications. I asked for a late check out because of a delayed meeting I was having. Late check out for them was 12! That's usually the normal check out for any other Holiday Inn/Express Hotel. Also there was maybe 4 other people staying there that night, so they had plenty availability for me to stay until 3pm Breakfast had a good selection, however several of the hotel workers came and ate while I was eating. Not very business like. I did like that they supplied mouthwash. Not too many of the Holiday Inns do that. November 7, 2013
Rated 4.0 out of 5.0 by helpful staff and considerate service Approaching this hotel from the West (eastbound) is more of a task than it should be. It is better to go into Graham, make a right turn onto Elm and then turn left onto 4th St. which curves back toward the West right into Hwy 380. The U-turn I was given when I Googled my route was ridiculous. The hotel is atop a ridge, and my window overlooked a wooded area. I would have liked a location where lunch / supper were within an easy walk. Everything is a drive away, especially considering one needs to make a U-turn coming or going, as the hotel is on a divided part of the highway. I wish I'd known about the Subway shop, which maybe she mentioned, but I didn't catch. All I remember her mentioning was the Dairy Queen. I only discovered the Subway shop on my way out of town, and saw it later on Google Map. There is, though, the pizza delivery option which the key card informs. Having inadvertently left my "doggie bag" from supper the night before in my previous hotel fridge, I would have loved a chopped salad from Subway. Unfortunately, I got stuff from the vending machine. It would seem that some extra guidance for hungry, road weary guests would be in order. The Post Office is a convenient fraction of a mile from the hotel, and the front desk person was very helpful to me in finding it and some places in my next destination. The Old Post Office is a museum in the middle of town. The WiFi worked well. That was essential, as I was continuing to work while travelling. The swimming pool was beautiful with lovely landscaping and a waterfall, but probably too cold during the early Oct. day for many people. I was determined, though, and did some laps and aquacize. Being granted a late check-out was very helpful, too. October 24, 2013
Rated 5.0 out of 5.0 by You Go Graham HIE! Nice job at HIE in Graham, TX. Very clean and relaxing. Plan to stay here again. September 27, 2013
Rated 5.0 out of 5.0 by Clean, good service, sofa bed uncomfortable I stayed here with two teammates the night before a race at Possum Kingdom Lake. The hotel was clean and comfortable, the service was courteous and prompt, and they had some of the breakfast bar set up early (which was nice since we had to leave at 5:30am). It was great to have the fridge and microwave in the room, although the in-room coffeepot was a single-cup dispenser that made very mediocre coffee (there was better coffee in the lobby). My only complaint is that the mattress on the sofa bed was very uncomfortable - I could feel every wire. It helped to wrap the sheet and duvet around me so that it was between me and the mattress, providing a little extra padding. I would stay there again, but if I were on the sofabed I would ask for an extra duvet to use like a featherbed to protect against the mattress. September 19, 2013
Rated 4.0 out of 5.0 by comfort The stay was really a good one. the only problem was that the hair dryer did not work in the room, however it was reported and I believe they were prompt to resolve the issue. September 1, 2013
Rated 5.0 out of 5.0 by Comfortable Bed The most comfortable bed of any hotel / motel I have ever stayed in. August 31, 2013
Rated 3.0 out of 5.0 by No IHG Platinum Greeting I am not sure if it is just me, but it seems like since the change in reward program I am not given my bag of goodies or recognized like before. Which I felt was a good thing they used to do. Also it seems that the A/C units are severely lacking in every other stay I've had in the past 2 months. This unit was in need of work and seemed to have trouble cutting the humidity. August 26, 2013
Rated 5.0 out of 5.0 by Very Nice Hotel We stayed one night at Graham Holiday Inn Express and enjoyed it very much. The hotel is new - or looks new - and the rooms were very clean, bed comfortable and great breakfast the next morning. The staff at front desk were very nice and courteous. We would definitely stay there again. June 28, 2013
Rated 5.0 out of 5.0 by Clean and comfortable We stayed overnight on a weekend getaway and had a great experience. The staff was friendly, the room was clean and spacious. Comfortable beds. Would definitely stay there again. May 6, 2013
Rated 5.0 out of 5.0 by Away from my family, but a homey feel The staff is wonderful and helpful. I always look for Holiday Inn Express as my work destination. The facilities are always familiar wherever I go. April 4, 2013
Rated 5.0 out of 5.0 by Good Job I travel every week and I stay and Holiday Inn and Holiday Inn Express all the time. Often times they have cookies near the end of the day at Holiday Inn Express. I asked them why they didn't have cookies at Graham. I was just kidding them and giving them a hard time. The Manager said they were working to start that program and later he gave me a package of oreos. Cool! March 13, 2013
Rated 3.0 out of 5.0 by Desk staff was great I was not impressed with the breakfast, they were low on everything (if not completely out of certain stuff) when I asked the lady she said a truck hadn't came In? And even the front desk guy said the same thing when i said something. WOW, Really? I find this to be a poor excuse. They were not busy at all! I didn't like that everything was individual wrapped either (this told me it was not fresh) even the fruit was plastic wrapped? I had stayed at a HIE in Brownwood prior to my stay here and it was slammed with a bus of men and everything the next morning was fresh and they were not out of anything that I could tell. Not sure I want to stay here next month when I am in the area.. February 5, 2013
Rated 4.0 out of 5.0 by Gold Member Status As a GOLD member, I was offered 1 bottle of water, not even one for my husband. you would think a GOLD member would have been offered something more. The front desk manager kept calling me dear or darling and I did NOT like that at all. She was younger than me! GREAT breakfast staff, very efficient! February 1, 2013
Rated 5.0 out of 5.0 by excellent service great experience and wonderful customer service...................................................................................................................... January 17, 2013
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