Rated 4.1 out of 5 by 23
Rated 4.0 out of 5.0 by Fergi helpful staff and considerate service
Approaching this hotel from the West (eastbound) is more of a task than it should be. It is better to go into Graham, make a right turn onto Elm and then turn left onto 4th St. which curves back toward the West right into Hwy 380. The U-turn I was given when I Googled my route was ridiculous.
The hotel is atop a ridge, and my window overlooked a wooded area. I would have liked a location where lunch / supper were within an easy walk. Everything is a drive away, especially considering one needs to make a U-turn coming or going, as the hotel is on a divided part of the highway. I wish I'd known about the Subway shop, which maybe she mentioned, but I didn't catch. All I remember her mentioning was the Dairy Queen. I only discovered the Subway shop on my way out of town, and saw it later on Google Map. There is, though, the pizza delivery option which the key card informs. Having inadvertently left my "doggie bag" from supper the night before in my previous hotel fridge, I would have loved a chopped salad from Subway. Unfortunately, I got stuff from the vending machine. It would seem that some extra guidance for hungry, road weary guests would be in order.
The Post Office is a convenient fraction of a mile from the hotel, and the front desk person was very helpful to me in finding it and some places in my next destination. The Old Post Office is a museum in the middle of town.
The WiFi worked well. That was essential, as I was continuing to work while travelling. The swimming pool was beautiful with lovely landscaping and a waterfall, but probably too cold during the early Oct. day for many people. I was determined, though, and did some laps and aquacize. Being granted a late check-out was very helpful, too.
October 24, 2013
Rated 5.0 out of 5.0 by JohnB1974 You Go Graham HIE!
Nice job at HIE in Graham, TX. Very clean and relaxing. Plan to stay here again.
September 27, 2013
Rated 5.0 out of 5.0 by 99leadballoons Clean, good service, sofa bed uncomfortable
I stayed here with two teammates the night before a race at Possum Kingdom Lake. The hotel was clean and comfortable, the service was courteous and prompt, and they had some of the breakfast bar set up early (which was nice since we had to leave at 5:30am). It was great to have the fridge and microwave in the room, although the in-room coffeepot was a single-cup dispenser that made very mediocre coffee (there was better coffee in the lobby). My only complaint is that the mattress on the sofa bed was very uncomfortable - I could feel every wire. It helped to wrap the sheet and duvet around me so that it was between me and the mattress, providing a little extra padding. I would stay there again, but if I were on the sofabed I would ask for an extra duvet to use like a featherbed to protect against the mattress.
September 19, 2013
Rated 4.0 out of 5.0 by spack comfort
The stay was really a good one. the only problem was that the hair dryer did not work in the room, however it was reported and I believe they were prompt to resolve the issue.
September 1, 2013
Rated 5.0 out of 5.0 by MikeCarol50 Comfortable Bed
The most comfortable bed of any hotel / motel I have ever stayed in.
August 31, 2013
Rated 3.0 out of 5.0 by Meh2013 No IHG Platinum Greeting
I am not sure if it is just me, but it seems like since the change in reward program I am not given my bag of goodies or recognized like before. Which I felt was a good thing they used to do. Also it seems that the A/C units are severely lacking in every other stay I've had in the past 2 months. This unit was in need of work and seemed to have trouble cutting the humidity.
August 26, 2013
Rated 5.0 out of 5.0 by Kaya0926 Very Nice Hotel
We stayed one night at Graham Holiday Inn Express and enjoyed it very much. The hotel is new - or looks new - and the rooms were very clean, bed comfortable and great breakfast the next morning. The staff at front desk were very nice and courteous. We would definitely stay there again.
June 28, 2013
Rated 5.0 out of 5.0 by Snewty Clean and comfortable
We stayed overnight on a weekend getaway and had a great experience. The staff was friendly, the room was clean and spacious. Comfortable beds. Would definitely stay there again.
May 6, 2013
Rated 5.0 out of 5.0 by WindSafetyGuy65 Away from my family, but a homey feel
The staff is wonderful and helpful. I always look for Holiday Inn Express as my work destination. The facilities are always familiar wherever I go.
April 4, 2013
Rated 5.0 out of 5.0 by WindSafetyGuy65 Good Job
I travel every week and I stay and Holiday Inn and Holiday Inn Express all the time. Often times they have cookies near the end of the day at Holiday Inn Express.
I asked them why they didn't have cookies at Graham. I was just kidding them and giving them a hard time. The Manager said they were working to start that program and later he gave me a package of oreos.
March 13, 2013
Rated 3.0 out of 5.0 by TexasLady01 Desk staff was great
I was not impressed with the breakfast, they were low on everything (if not completely out of certain stuff) when I asked the lady she said a truck hadn't came In? And even the front desk guy said the same thing when i said something. WOW, Really? I find this to be a poor excuse. They were not busy at all! I didn't like that everything was individual wrapped either (this told me it was not fresh) even the fruit was plastic wrapped? I had stayed at a HIE in Brownwood prior to my stay here and it was slammed with a bus of men and everything the next morning was fresh and they were not out of anything that I could tell. Not sure I want to stay here next month when I am in the area..
February 5, 2013
Rated 4.0 out of 5.0 by TXWalker Gold Member Status
As a GOLD member, I was offered 1 bottle of water, not even one for my husband. you would think a GOLD member would have been offered something more. The front desk manager kept calling me dear or darling and I did NOT like that at all. She was younger than me!
GREAT breakfast staff, very efficient!
February 1, 2013
Rated 5.0 out of 5.0 by thesaladoranch excellent service
great experience and wonderful customer service......................................................................................................................
January 17, 2013
Rated 5.0 out of 5.0 by Russ95 Great motel
everything was great I just wish the breakfeast could start on week days around 5:30 & weekends stay open till noon @ all motels!
December 20, 2012
Rated 4.0 out of 5.0 by FAAfred Fixed a problem
Checked into a room in this non-smoking hotel and it reeked of cigarette smoke. Told the front desk and got an immediate upgrade to a suite. Great room and no smell.
November 5, 2012