Rated 4.2 out of 5 by 134
Rated 5.0 out of 5.0 by Keigzdad Flagship Staff and Property
This is one of my favorite properties within the IHG brand - here and Sandpoint, Idaho - both have well trained staff, ALWAYS thank you for being a Priority Club member, and usually get upgraded - something other properties don't do (I realize it is based on availability) but saying "thank you" is a simple thing that makes the customer feel recognized.
November 15, 2014
Rated 1.0 out of 5.0 by Not_Returning2 Unclean Room - Staff not invested
Arrived to find used soap and shampoo in the bathroom and much much worse, blood on the bed linens.
When calling the night staff (I was a late arrival) their first question was if I wanted to have someone come up to change the sheets. I requested a new room, and was given a new room but that was it. No apology from the night staff - I actually think they thought I was the inconvenience. No apology from the morning manager when I checked out. I'm sure my concern was never passed on.
November 13, 2014
Rated 5.0 out of 5.0 by cindy0409 Comfortable bed and great service
Thank you for a wonderful facility. Everything about it exceeded our expectations! Staff is very accommodating, friendly and professional. Very comfortable stay as I was traveling in the area with my 87 year old mother.
November 11, 2014
Rated 5.0 out of 5.0 by Grateful in Grand Blanc Sister's reunion a success
The main things I was concerned about were safety, comfortable beds, cleanliness, lots of space, having all the amenities we needed and a reasonable price. I was nicely surprised to get all of that but the cost was a little high I thought. I don't travel a lot but I thought a Holiday Inn Express would cost less than their standard hotels.
I was proud that I had found a good place to meet and the reunion was a success. Thank you.
November 10, 2014
Rated 4.0 out of 5.0 by Katherinekk Poor quality of fitness equiptment
Overall my stay was good except for the fitness center. The cardio equipment is rundown and old.
November 9, 2014
Rated 1.0 out of 5.0 by Marley4860 Jacuzzi tubs don't work
My wife and I rented an executive suite for her birthday. When we turned on the jacuzzi in our room, two jets didn't work, and the others had very little bubbles coming out of them. We called down to the desk and they sent someone up to check the jets out……He agreed that the tub was not working correctly. Then they called us back and said, they would give us $20 off a $170 room. Both my wife and I agreed we could go home and watch t.v in our own bed without spending this kind of money. They stated they had no other rooms available. Nobody tried to compensate us for anything, this is the third time something like this has happen. WE WILL NOT BE BACK!!!!!
November 9, 2014
Rated 5.0 out of 5.0 by Hideloc Great Experience
This was an amazing hotel. The hotel was beautiful and the staff accommodated all our needs. We stayed in the family suite.
November 6, 2014
Rated 2.0 out of 5.0 by frozen88 Wasn't worth the price
The beds were rough, the pool was freezing cold and the staff wasn't the greatest to work with. This was very unusual for a Holiday Inn Express stay!!
November 3, 2014
Rated 2.0 out of 5.0 by jayjay65 loud heating and cooling no central air seperate heater
I had trouble sleeping because of the separate heating and cooling unit along the window. Like having a air conditioner in your window at home not pleasant.
Bed was supper hard which made it uncomfortable for me and my wife.
October 30, 2014
Rated 5.0 out of 5.0 by jason3507 was very nice and clean.
would stay at this place again when i am around the area.
October 29, 2014
Rated 5.0 out of 5.0 by jph0730msp Weekend break
Hotel was very good- no issues inside. Lighting along the service road to the hotel was lacking, we did not see a sign for the hotel near the entrance to the drive (it was dark). The driveway is not hotel property so I don't think this is within their control.
Hotel staff was great, check in was a breeze. Very courteous clerk, she recommended a nice restaurant in town. I am sorry I didn't get her name.
Attendant at breakfast did a great job with stocking food bar. She was very polite, asked us if we needed anything.
You have a very pleasant staff, its nice to see smiling faces!
October 22, 2014
Rated 5.0 out of 5.0 by JerryDC Great home away from home!
The hotel looked new, but we were told that it was 7 years old. Everything looked clean and updated. The rooms were comfortable and the breakfast was great!We were flying out of Bishop International Airport and needed a shuttle to and from the airport. The shuttle driver was prompt and friendly. We will definitely stay at this hotel again!
October 21, 2014
Rated 2.0 out of 5.0 by melodydog1 Rude Service
I would not stay at this Holiday Inn Express location. I have stayed at numerous Holiday Inn Express facilities over the years and have never encountered such a rude staff. I have in the past been very happy with my stay at Holiday Inn Hotels. Whenever I plan a trip my first choice for lodging is always a Holiday Inn Express because of the consistent service and quality of stay. I was very disappointed with these accommodations.
October 16, 2014
Rated 5.0 out of 5.0 by paul1164 clean and lots of room
overall a great stay in Grand Blanc, MI hotel. A newer building that is nicely decorated and very clean. The pool was a bit cool for my liking, but very clean. Breakfast was fast and easy with the typical Holiday Inn Express selection. The staff was very attentive to the breakfast area and the food was all fresh. Check-in and out was fast and efficient
October 15, 2014
Rated 5.0 out of 5.0 by sandy587 Restful night sleep
The beds are amazingly comfortable. The room was quiet, and nice and dark for sleeping. But bring your own hair dryer. The one in the bathroom is not powerful enough.
October 15, 2014
Rated 5.0 out of 5.0 by DocIrish Full Service
I was pleased with the staff here for bending over backwards to help me get all over the place while I was there. My room was well maintained, the food was decent, and my room was upgraded (at o cost to me) due to changing circumstances.
All in all I was very pleased.
October 13, 2014
Rated 2.0 out of 5.0 by znetty Comfortable bed
The bed was comfortable but...
The bathtub didn't drain
The carpet wasn't clean
Breakfast was not on time and it was cold
October 9, 2014
Rated 5.0 out of 5.0 by GinKel Excellent all around.
The staff was always smiling and more then willing to go out of their way to make us comfortable. The room and rest of hotel were immaculate. The beds were very comfortable. You just can't beat the service you get here!
September 25, 2014
Rated 4.0 out of 5.0 by Viperfreak2 Wood framed
There is not much that can be done to keep things quiet in a wood framed stracture. When the floor plates are concrete, you can barely hear a noise from people walking in the hallway or the room above. With wood, every step is heard. Luckily I stayed on the top floor in this hotel. I would have had to move or check out if i wasn't. Breakfast is normal HIE fare. Why serve the eggs with cheese is beyond me. For lactose people a simple egg with a bowl of cheese to the side would work much better.
September 22, 2014
Rated 5.0 out of 5.0 by Shell1234 Friendly staff
Very friendly staff from the front desk, to those cleaning the rooms and the breakfast workers. The hotel was clean, modern and very comfortable. Our beds were comfortable and the room was very spacious.
September 19, 2014
Rated 5.0 out of 5.0 by Countryboy14 comfortable stay
We enjoyed our short stay at this Holiday Inn Express. The front desk was friendly and helpful. The room was clean and comfortable. The pool was warm and enjoyable. We used as many amenities as we could in the short time we were there. We especially enjoyed the internet connection. The hotel exceeded our expectations and based on our experience we will seek out Holiday Inn Express in the future.
September 16, 2014
Rated 4.0 out of 5.0 by DRBFM No issues
Nice Hotel, good quiet location next to the freeway.
September 15, 2014
Rated 5.0 out of 5.0 by FR8TRAIN very clean and a wonderful and friendly staff
My Holiday Inn Express stay was a great experience a wonderful staff that was fast, efficient and very helpful. Room were very clean and updated. It will be my hotel of choice when I am back in the area.
September 15, 2014
Rated 5.0 out of 5.0 by Wichita Pedler Quick convenient comfortable
We were passing through and needed a place to stay - Holiday Inn Express has always been an excellent option for us. We arrived late and got up early to go to the airport - once again a great choice for us.
September 11, 2014
Rated 5.0 out of 5.0 by NO-MI Nice hotel
Would highly recommend to anyone that needs a place to stay along I-75 north of Auburn Hills.
September 10, 2014
Rated 1.0 out of 5.0 by de2014 check in
I had asked when I called for the Holiday Inn Express close to the airport. Found out later there is one closer. When I made the arrangements, I sat on the phone so long, I made them online faster. Put the date of the funeral in for check in and not the day before when we arrived. The girl checking us in, cancelled the online reservation and charged us the higher price for our entire stay. Would have stayed longer but was not really happy with the way it went down even after I said we were there for a family members funeral. I have been a rewards member and have stayed at Holiday Inn Express many times every year and encouraged others to stay there. For the future, I will be checking into other hotels, as to their accommodations.
September 10, 2014
Rated 4.0 out of 5.0 by Russ64 Friendly and courteous staff
The hotel remains a good location to stay. The grounds, common areas and rooms are clean. The staff is friendly and courteous upon arrival and departure.
The breakfast selections are beginning to be dated. Being a frequent traveler, it would be nice to see new replacements for the current selections.
September 8, 2014
Rated 5.0 out of 5.0 by BryceAS MHS
Great location to stay. Everything was first class and well worth the price.
September 4, 2014
Rated 5.0 out of 5.0 by Starsky71 clean and comfortable bed
The hotel at Grand Blanc was Clean, had friendly staff, the beds were very comfortable, layout of the hotel was good. Breakfast was decent and eating area was clean and we'll staffed. Would definitely consider staying here again if I am ever in the area.
September 3, 2014
Rated 5.0 out of 5.0 by john314 Great value
The king suite was larger than I expected and the staff were very friendly and attentive.
September 2, 2014