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Rated 4.1 out of 5 by 548 reviewers.
Rated 5.0 out of 5.0 by excellent accomodations but Although we were told that the problem is being worked on currently there is not enough bandwith being supplied to the entire Tasayan community by the provider. We were told we might have a problem with connectivity, but the reality was that we were unable to connect at any time during our stay. November 16, 2014
Rated 5.0 out of 5.0 by Grand Canyon 2014 Excellent choice for our visit to Grand Canyon. Location was very easy to find. We enjoyed this stay with Holiday Inn Express. November 16, 2014
Rated 4.0 out of 5.0 by friendly staff Lodging options near the Grand Canyon are limited. This Holiday Inn offered a great value for this trip -- and the hotel staff were, without exception, all amazingly kind. This isn't a luxury property but it suffices for a hot shower and a comfortable night's sleep after a long day exploring the Canyon. November 15, 2014
Rated 4.0 out of 5.0 by Great Staff Busy hotel but the staff manages it very well. Don't depend on the internet - the town seems to have very poor internet service. November 15, 2014
Rated 2.0 out of 5.0 by Deteriorating Quality My second stay here in two years and the quality has gone down dramatically. The hotel internet was not working. I was here on a weekday and was not able to work because of no internet. When I went to the lobby to talk to the people at the front desk, they said there were too many guests in the hotel and they couldn't do anything about the slow internet. IHG should not advertise that this hotel has free wi-fi if they can't offer the benefit when the hotel is fully occupied. The bedsheets were not clean, they had stains and hair. Extremely unhygienic! On the day we were checking out, the hotel staff was cleaning the lobby and breakfast area in front of us, leaving a bad smell thru the entire lobby. Not staying at this property ever again! Total waste of my time and money! November 14, 2014
Rated 4.0 out of 5.0 by Good Motel Arrived and was greeted by staff in a professional manner who provided all information and were most helpful. Well run and clean. November 13, 2014
Rated 4.0 out of 5.0 Comfortable bed and great service This hotel provided all the comforts necessary. We felt that the breakfast provided was more than adequate but the room was overly crowded and made eating a bit of a hassle. Otherwise we were very pleased. November 13, 2014
Rated 5.0 out of 5.0 by Happy employees Our stay at this hotel stuck out to me because the service was great. The female and male who kept up the breakfast room (and the breakfast spread was awesome) were kind to my children and just genuinely seemed happy to be there. I passed a couple cleaning ladies in the hallway and they were also polite and smiling. The management must be doing something right, because in jobs that could be routine and monotonous, all the employees I encountered during my two-day stay went out of their way to make my family feel welcome and I can highly recommend this hotel for your next stay at the Grand Canyon. The only con is that the wifi doesn't work--there is a disclaimer when you get to your room that all the internet service in Tusayan is bad, so supposedly all the hotels are in the same boat. November 12, 2014
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