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Rated 4.1 out of 5 by 882 reviewers.
Rated 2.0 out of 5.0 by Broken AC and Shower For the price, I expected a lot better. The AC unit went out twice and eventually had to be replaced. The shower did not have cold water nor adequate water pressure so you had to take a scolding hot shower and rinse off very slowly. September 1, 2015
Rated 2.0 out of 5.0 by bad service the rooms were very uncomfortable, not enough towels, the bathroom was dirty, the bed mattress was old-sink in the middle. August 30, 2015
Rated 4.0 out of 5.0 by Good hotel terrible breakfast Check in time was a little later than normal. It s small tourist area. We booked a king size mini sweet and the room had plenty of space. For the area the value is average. We hiked to the base of the canyon and upon return wanted to relax and soak. Our room offered only a shower so we had to go to the spa area, which closed at 11pm. Security came to check on us and inspected our drinks. I understand the dangers of having glass in a pool/hot tub area and we had canned beverages, it just made us feel like we were doing something wrong and we left shortly thereafter. Breakfast was the worst part. The options were pretty standard, but the quality was subpar. The sausage was dry and flavorless. The "omelette" was some egg with a slab of cheese in the middle, the bananas were the fruit option and they were old. I ended up going to the general store to buy some food and the next day we went to the coffee shop next door. The staff was pleasant and overall our stay was good, but I was definitely disappointed for the cost. August 29, 2015
Rated 5.0 out of 5.0 by Great spot near Grand Canyon Super friendly staff. Nice location easy to access the Grand Canyon. The beds are very comfortable and charging ports above the nightstand were convenient. It was nice to have the sink outside the main bathroom, but the shower/toilet area was very small. August 28, 2015
Rated 5.0 out of 5.0 by Wonderful Experience I stay at IHG properties all over the country and the experience at the Grand Canyon was superior and exemplary. Thanks you to the staff for being so accommodating and appreciative of our stay. Well done. August 27, 2015
Rated 5.0 out of 5.0 by Excellent service Excellent service from staff, specially people from cafeteria Internet very low, but was understandable due to constraints from the Internet service provider. Very good quality on breakfast. August 27, 2015
Rated 4.0 out of 5.0 by Good Hotel Let Down By Chronic Internet Exceptionally comfortable bed and linens for a Holiday Inn Express, with a spotlessly clean room and friendly, efficient service at check-in. Two important points to note, which hopefully by mentioning them will make others' stays better: 1. Internet access is non-existent. If you will need data access during your stay then you will be in trouble. Despite the protestations of the hotel, reasonable web access is available in the town. 2. The property is in Tusayan, not Grand Canyon Village. This is, of course, easy to check prior to departure, but if you don't then the lack of any mention of Tusayan on the email confirmation is irritating and potentially inconvenient. If, however, you're briefed on the location and you don't need internet access, this is a very good Holiday Inn Express indeed! August 27, 2015
Rated 3.0 out of 5.0 by Average This Holiday Inn was average. It was clean and comfortable, but nothing exceptional. Breakfast was very crowded because the hotel was booked solid. We were actually in a separate building from the main hotel. I think the building was probably originally something else and renovated to be part of the Holiday Inn. I would recommend it to people but tell them it is not as nice as some of the other Holiday Inn Express hotels I have stayed in. August 26, 2015
  • 2015-09-03T10:47:08.045-05:00
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