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Rated 4.1 out of 5 by 423 reviewers.
Rated 3.0 out of 5.0 by Could improve with customer service Room was clean and very comfortable. We stayed here because we has booked a hike tour for 5am the next morning and it was close to the Grand Canyon just a few miles from the park entrance . Upon check in the front desk was not very friendly and when we asked if there was a early breakfast to go option they said no and gave no suggestions. I waited and then asked later if it would be possible to purchase a few packets of oatmeal for my family and was told they did not carry such items and that it would be a good idea to purchase them at the general store across the street. I was fine with this until the next morning at 4:45am at check out we noticed breakfast was already being set up and there was a large selection of oatmeal. I would have thought they would be more accommodating to Grand Canyon travels it was one of the reasons we chose a Holiday Inn Express. July 22, 2014
Rated 5.0 out of 5.0 by Perfact hotel if you are visiting Grand Canyon National Park Great Location. Well maintained property. Staff is overwhelmed. Be careful with their recommendation for tours. We found all of tours is nothing but making money or I should say waste of your money. Most of the sight seeing can be done through park shuttle and walk or bike tour. If you are willing to spend more time by hiking, do it yourself, it will save lot more for you as Safari tour is nothing but same as private shuttle ride. They will cover same points what park shuttle does. July 20, 2014
Rated 4.0 out of 5.0 by Good Stay Stayed one night. Room was clean, staff was accomidating to a soecial request. Stayed on reward points. I will stay here again on my next visit to the grand canyon. July 20, 2014
Rated 1.0 out of 5.0 by Worst Express I've ever stayed at I've now been a platinum member for over 10 years and Royal Platinum Ambassador for the past 4 years. I can honestly say that this was one of the most depressing hotels I've stayed at in years. No upgrade was offered, no welcome water or even a cookie. The rooms are tired gloomy and the smallest bathrooms. Please don't ask me to review your hotel if you only expect good reports. July 18, 2014
Rated 5.0 out of 5.0 by Jul 7 Very nice Holiday Inn Express. Especially good breakfast. July 17, 2014
Rated 5.0 out of 5.0 by Great Experience Felix was very informative and customer friendly. Very clean Holiday Inn Express. July 17, 2014
Rated 3.0 out of 5.0 by Disappointed in amenities Wireless connection was very, very poor, if you can connect at all. No clothes cleaning facilities. Otherwise, its a decent hotel room with typical free hotel breakfast fare, restaurants in the area cater to the tourist, very expensive and average quality. I will make plans to travel out of the area for overnight accommodations on my next visit. July 17, 2014
Rated 5.0 out of 5.0 by Fantastic Front Desk Staff The hotel was FANTASTIC, but it was the Front Desk staff that stood out. We were having problems booking tours for the next day, and the desk person called the tour agency and next thing you know our tours were booked. July 16, 2014
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