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Rated 4.2 out of 5 by 196 reviewers.
Rated 4.0 out of 5.0 by Friendly and Responsive Staff This Holiday Inn Express maintains the high standard one expects from Holiday Inns. There were some minor inconveniences which the staff promptly corrected (e.g. unable to change channels, extra towels, etc). Value wise, the cost seems connected more to the Indoor water feature/slide than to location or other amenities. The water slide is nice, but its aura wore off rather quickly with my younger children. The water feature designed for smaller children is perfect if your child is between the ages of 3-5, however a bit elementary for children over the age of 5. Overall, this is a nice hotel and I would not hesitate to return or recommend it to others. August 14, 2014
Rated 5.0 out of 5.0 by Excellent Accomodations Overall the hotel was excellent in terms of customer service, cleanliness, quality of bed/pillow, and noise levels. Had an excellent stay with Holiday Inn. August 14, 2014
Rated 5.0 out of 5.0 by Five Star Hotel at a Reasonable Price Beautiful rooms and amenities. Comfortable beds and great service. August 14, 2014
Rated 5.0 out of 5.0 Grand Rapids - South Nice comfortable and easy access to our appointments. Staff were helpful and room was clean. Will be back for sure, hopefully management can maintain the property quality. August 13, 2014
Rated 5.0 out of 5.0 by Great staff and fun water park The staff was very attentive and friendly upon our arrival. Most impressive was the staff in the breakfast area. They made sure everyone was taken care of and offered assistance in finding additional seating. I would definitely stay at this location again. August 7, 2014
Rated 5.0 out of 5.0 by Excellent value Water park is an excellent value for the price. Clean comfortable rooms, good breakfast. Our 8 year old twins NEVER tired of the waterpark, and played there every minute they could. Great little trip with small children! On our next stay, we would be excited to see lounge chairs in addition to upright chairs in the pool area. August 7, 2014
Rated 4.0 out of 5.0 by Uncomfortable Bed Friendly staff - great pool with slide for the kids Mattress seemed old and had a deep hollow in the sleeping position, making it very uncomfortable. August 6, 2014
Rated 4.0 out of 5.0 by Helpful staff and convenient breakfast The staff was pleasant and helpful during the check in process, and the room was clean. I was especially impressed with the toasting conveyor belt and the pancake machine at breakfast. No more pouring messy cups of batter, etc. Just press a button, and pancakes are made fresh and mess-free in a matter of minutes. I found this especially helpful since I was traveling with children. The toasting conveyor belt was the same way...perfect toast and no need to pry the bread out of the machine, etc. Also, no burnt toast smell in the breakfast area! August 6, 2014
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