Rated 4.3 out of 5 by 254
Rated 5.0 out of 5.0 by Pondman6 Business In Grand Rapids
I have to work in the Grand Rapids area numerous times each year and after finding this location I wouldn't stay anywhere else. The staff is always friendly and helpful with any and all needs, the rooms are large enough to relax and the beds are like sleeping on a cloud. This location offers a great variety for breakfast which is always being attended to by the staff. The pool area is a water park with slides and all kinds of things to keep children busy and happy. And remember to check out the giant aquarium in the lobby it has some great fish to watch. This is just a great location if you are traveling for work or vacation this is the place to stay in Grand Rapids..
January 26, 2015
Rated 5.0 out of 5.0 by Pappa G Great Weekend Getaway
We booked this hotel because we were attending a party in Grand Rapids. I knew my 3 year old daughter would love the water park area and she did! We had a hard time getting her out. The guestrooms are some of the best I've ever stayed in. Incredibly comfortable memory foam mattresses. I've never slept so well at a hotel.
The only drawback was the noise, but that is sort of to be expected. The hotel caters to families and it's not always easy to control excited kids..
January 20, 2015
Rated 5.0 out of 5.0 by leon and shawna Great start to the new year
We loved the pool area, we have young children an it was just perfect for them and us. The pool area was quiet and nicely kept. Our whole experience was great because of the environment, the staff, and the cost vs benefit was a good value. We loved the memory foam mattress btw, wouldn't mind one of those for our bed at home!
January 10, 2015
Rated 4.0 out of 5.0 by TrainDad Hometown Holiday Homecoming
Traveling for business all year we use our reward points to provide us and the three kidos a quiet place to call our own after all the parties. For the past ten years we stayed at another HI in town, but the picture of the pool had me intrigued. The splash pad looked great for our under rugrats, and sure enough it is a hit with the under 10 crowd. But the policy of only 4 pool guest per room, wearing bracelets, and paying $20 for the extra person in our family was a downer. Our local pool is 100 times better an half the price. The strict hours of pool use also was a downer. As was the strict time for breakfast. It will be some discussion to decide if we will come back next year or return to our usual cross town haunt.
Also families... a usual visits to HI is business suits. Everything is quiet, courteous and nice. Between the holidays it is kids, lots of kids, kids who are not home, kids who are excited, kids who don't know better and take the fresh pancake from the cool pancake maker even though I may have been waiting right there waiting for it... have patience, 50 kids in the breakfast room is fun if your are not uptight in a business suit.
January 8, 2015
Rated 4.0 out of 5.0 by 3Kids! Great but....
Great service, great value, great pool area, but beds had low spots and were not very comfortable.
January 6, 2015
Rated 5.0 out of 5.0 by happymommyof2girls Nice little stay cation place for our family
We went to this hotel for the pool and splash pad. It was a nice little get away with our girls. The room was nice and the splash pad was great, our girls loved it...it was very busy though, and we didn't like that teenage kids kept over taking the kid slide area at times.
Breakfast was decent for a hot breakfast. The scrambled eggs were not good at all, but there were lots of choices so I didn't leave hungry.
I would recommend this place and we do plan to go back since our girls had a fabulous time. :)
January 5, 2015
Rated 5.0 out of 5.0 by annabelle222 Loved the pool and splash area for my children
Loved the pool and splash pad area for my kids. The free breakfast was great too. Nice rooms
January 5, 2015
Rated 5.0 out of 5.0 by Runningcloud Excellent Family Planning for Holiday
In addition to their great service, the pool area with the water play area was great for the family and kids. The hotel went all out for the New Years Holiday with movies, a party, pizza, facing painting and magic show. Great way to spend the Holiday.
January 5, 2015