English
Grand Rapids - South
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 1-616-8719700 +522
Hotel Fax: 1-616-8711250
Hotel Fax: 1-616-8711250
Rated 4.1 out of 5 by 39
reviewers.
Rated 5.0 out of 5.0 by Jackson64 Great Overall from check-in to check-out
Great spot - easy on and off the highway. Close to restaurants. Kids had a great time at the pool. Rooms nice and clean. I'll be back!
May 17, 2013
Rated 3.0 out of 5.0 by mittenames Disappointed by service
The hotel amenities were great (i.e., breakfast, pool facilities), but the bed and staff disappointed us. The beds (the pillows, in particular) were not to the standard we are accustomed at other HI Express properties. The staff belittled us about petty rules (children in hot tub, shoes at breakfast) on more than one occasion. I would go back because of the quality of the pool for my kids' sakes, but I was not pleased overall.
May 13, 2013
Rated 5.0 out of 5.0 by KzooParent Family Fun Weekend
Great for the younger kids. My preschooler loved being able to hang out in the water for hours. My kids weren't tall enough to do the slide, so I can't say about that. Busy, but not too busy. Highly recommend for families.
May 2, 2013
Rated 5.0 out of 5.0 by Thomastrain Outstanding Service
We checked in the electronic key would not work on our door. Warren the maintenance man had a new lock and keys ready in a matter of minutes. The rest of the staff were very friendly and helpful for anything we needed. It was clean and comfortable. My son had a great time at the water park and in the Jacuzzi in the room.
April 26, 2013
Rated 5.0 out of 5.0 by Kim1003 Great Tradition
We have made it a yearly tradition for my daughters' birthday to stay at the hotel for a friday night in lieu of having a birthday party. It has been a wonderful choice and we all enjoy ourselves. The only thing the girls get bummed out about is Saturday morning we check out at 11 and the big slide is suppose to open at 10am, but it never opens in time for them to get a couple trips on it!! Otherwise, this is a great hotel with great service.
April 25, 2013
Rated 4.0 out of 5.0 by bchevillet Comfortable
New memory foam beds are wonderful! Staff was very helpful and friendly.
April 18, 2013
Rated 4.0 out of 5.0 by ILikeItClean Good and bad
The water park was very loud, noisy, echoed badly -- loud music playing, along with the kids/adults, and water noises. Our Jacuzzi tub had long black hairs in the bottom -- did someone forget to clean? The Jacuzzi tub plug didn't keep the water in, so that drained out (used it after I cleaned it out.# Also, the bathroom tub didn't drain well, so we were standing in 2 inches of water during showers. I think the rest was all OK, but nothing grosses me out more than someone else's hair left in the bathroom or tub. Oh, and when I asked for extra towels #for our grand daughters who were in with my daughter and her hubby), they wanted me to turn in my dirty/wet towels first.
April 11, 2013
Rated 4.0 out of 5.0 by CamF Minor issues, but overall, perfect for the kids!
Overall we had a fabulous time. The pool size was perfect for our toddlers. Between our two families we had 5 kids between 18 months and 6 years. I will also say that this was the cleanest hotel we have been in, maybe ever. I loved it. The breakfast is large too. It wasn't just muffins and coffee/juice. It was a varied selection each day, which really put a positive note to the start of the day!!
***This review is given AFTER an awful experience with our first booking and in the end being forced to cancel the reservation (they didn't actually have the space for us, even though I booked through the 800 number)....and the entire trip. This was planned trip #2, 14 months later.
The major issue I had was that when we checked in, the employee at the front desk swiped my card twice. This caused my bank to hold 2x the room charge, and 2x the deposit for the entire stay....which was our entire budget for the trip, so we stayed in and didn't get to get out of the hotel to dine out or explore other attractions. This was a HUGE bummer, it was just human error, but I wasn't made aware of it. Luckily I checked my bank online and found out, or I would have been overdrafting left and right. I thought that they should have been more concerned about this than they were the two times I made a complaint to the front desk, but since the kids had such an awesome time I just let it go. We also called twice for replacement towels, but none ever came. So, in the end, no big deal.
Would I stay again? My kids will probably convince me. Do I like the reservation/check in staff? No. I feel like they don't have enough knowledge to do the job properly, but that is just because I have had two separate, major issues.
April 9, 2013
