Rated 4.2 out of 5 by 119
Rated 4.0 out of 5.0 by KateLR Waterpark great for kids
We enjoyed our stay at Holiday Inn Express in Grand Rapids. The water park/pool area was a big hit with our toddlers, and that alone would make us come back to Grand Rapids and stay again in the future. The room was nice and clean, and the breakfast was great! When we checked out, the staff gave the kids an ice cream as a parting gift, which was a nice touch. My only complaint is that we had family in Grand Rapids, and in order for them to come visit while we were at the water park/pool (not swim, just walk in the water park/pool area and visit for about an hour), it cost $10 per person. That seemed a little much. Despite the minor complaint, the visit was still great, and we would go back!
December 1, 2013
Rated 4.0 out of 5.0 by Hockey1s hockey weekend
The hotel is nice and convenient for our son's hockey games. He played in Byron Center. The rooms are nice and clean and the breakfast is your typical hotel fare. Our kids are getting a little old for the waterpark pool experience but it was a good distraction for our other kids who had to go to their brother's hockey games. I would recommend Pietro's which is a good Italian restaurant a few miles north and east of the hotel.
November 27, 2013
Rated 4.0 out of 5.0 by Fifelaker Great value for a family
Nice room, nice area just outside of Grand Rapids- safe location!!
Just off the main freeway easy to find. For the price this is a great place to take your family to stay for whatever reason. If I should go back to Grand Rapids for any reason I would stay here again.
November 25, 2013
Rated 1.0 out of 5.0 by charolita Housekeeping department very poor
I checked in on Saturday Nov. 15 in Room 418 and found out that the night table light did not lighted up, so I thought it was desconnected and it was the light bulb that was loose. I looked on the back of the night table and there were a bunch of dead flowers which were disgusting. I met the Head Houskeeper, named Alejandroin the elevator and reported him about it and he even came into the room and showed it to him. For my surprise NOTHING WAS DONE, until the day I checked out, Nov. 19, 2013, the back of the night table was as dirty as the first day.
Things like this make the guest experience a VERY POOR ONE, specially after reporting it to the person in charge of the department. The front desk staff was nice and professional but the cleanliness of the room not at all. The toilet was not cleaned properly, very poor experience. I will think about it twice before I recommend it !!!
November 22, 2013
Rated 5.0 out of 5.0 by niru staff was wonderful
staff was professional and helpful . Room was clean. breakfast was excellent.
November 18, 2013
Rated 5.0 out of 5.0 by kl001 Great family time
We spent the night with our kids and grandkids. We were able to get rooms together which was nice. The pool was great. We also enjoyed a magic show. Very good breakfast the next day. Very enjoyable stay!
November 14, 2013
Rated 5.0 out of 5.0 by greeneyes2 overall experience
I've been to a lot of different hotels but I gotta say this is one of the best I've been to. Starting from the front desk with great customer service to your rooms with great housekeepers willing to help you. the pool area for the kids and adults are excellent and breakfast they give you is a plus when most of the hotels this type will charge you for your breakfast but not this one.they are striving to stay one above the other Hotels in West Michigan as an excellent hotel thank you very much for the staff at Holiday Inn Holiday Inn Express I'll keep going back to you
November 6, 2013
Rated 2.0 out of 5.0 by Amber4 Not family friendly
The pool was so cold you could not even enjoy it. The hot tub is now adults only and children can not even touch it with out getting yelled at. The manager is uncaring and takes no responsibility and just blames others.
October 30, 2013