Rated 4.3 out of 5 by 474
Rated 4.0 out of 5.0 by aliepora22 Good for family with young children
This location offers a kid oriented stay, including shallow depth pool and splash areas, chocolate chip pancakes, movie night and ice cream social (weekends). The price is higher than most HIE, but average for the area and the included bonus items, so overall a fair value. I would stay at a different IHG property in the area if noisy children are not your thing, but a good pick if travelling with kids.
The bed was a memory foam style instead of the standard spring mattress, which usually is better, but mine was sadly warped and held body heat in, so somewhat uncomfortable sleep. (toss/turn and too warm even with a/c on)
Desk staff were all friendly, but Jackie was a little inexperienced. The on-duty manager (Kaylee? sorry if incorrect) was able to resolve any issues though.
The breakfast staff was mixed. One really nice and helpful, the other not very helpful while going through the motions (sorry didn't get the names).
Food was the usual for HIE stays, but oddly gave better (brand/type) items on weekdays and seemed to give the lesser quality items on the weekends to the masses (trying to save money?) One food complaint for all HIE properties is the steamed eggs. I really do not like the taste and HIE/IHG needs to make real scrambled eggs instead.
June 23, 2016
Rated 4.0 out of 5.0 by drewha16 Not great, but pleased
Overall experience with this hotel was ok. I wish the sheets would have been changed, as there was a stain on the sheets upon arrival. There was no hair dryer in the bathroom, as this is typically a standard item at Holiday Inn's.
I would stay here again if in the area.
June 20, 2016
Rated 5.0 out of 5.0 by jveenstr Fun for Everyone
Recently stayed at the Holiday Inn Express - South for a family get together. We had 24 people in our group ages ranging from 1 - 70. Everyone had a great time! Plenty of space in the great room for us to share dinner together, plenty of options in the pool area for all ages. Overall it was an excellent trip.
We even found out that the night of our arrival they had a kids movie and ice cream sundae special going on, what a great surprise!
June 15, 2016
Rated 2.0 out of 5.0 by Rei42 Handy Man getaway?
If you have a problem in your room, I'd suggest not reporting it unless you don't mind doing your own room repairs.
We had a clogged toilet on our first day there and the front desk handed us a plunger when it was reported. Very unacceptable. Maintenance should have been sent to repair it, not the guests.
June 9, 2016
Rated 4.0 out of 5.0 by Smoketail Good service hotel
Overall good hotel. I enjoyed my stay and definitely look forward to returning next year. If you're in the area, it's definitely a place I'd recommend.
June 7, 2016
Rated 1.0 out of 5.0 by Wth123543856 Read this
Honestly the hotel itself was nice, but when we arrived I was asked by the staff at the front desk if I had been told about what was going on at the hotel that weekend. When I answered no, they proceeded to tell me there was a convention, to raise awareness for stray animals, across the parking lot. Okay no biggie, was my thought. He also said some of them dressed up as animals.....what kind of stray animal awareness convention involves dressing up? He told me they were all on the second and third floors and that we were on the fourth so we shouldn't be bothered. On our way up to our room we passed a giraffe, a wolf, a rabbit and countless other people with bushy tails hanging out of their pants. Now what people do with their spare time is none of my concern, but I was with my family and they were very uncomfortable around this crowd. So I am very displeased and dissatisfied with holiday inn for not telling us sooner what was being held at their hotel. We could have changed to another holiday in down the street. Oh and by the way, it was the Midwest fur fest being held there. Not a convention for stray animals. This has made me consider cancelling my membership to your rewards program and not give you my service anymore. Your hotels are great but being lied to and putting my family in an uncomfortable situation blankets that. I hope in the future you can avoid doing this to other customers.
June 6, 2016
Rated 5.0 out of 5.0 by Anytown Lady Holiday Inn Grand Rapids South
I missed the breakfast time and arrived after 10am, but was able to grab a lite breakfast, but it was not the full options as this was already being cleaned up. However, the staff was very accommodating and would have responded to anything that I requested.
June 3, 2016
Rated 1.0 out of 5.0 by kitsu_kun Creeping out guests
Staff was not in any urgency to take of the problems that occurred during the convention. The mantic guy was a creep come to room told us we would be kicked out stood at door for 10-15 mins after we left to go out. Hotel caused my bank account to overdraft. the hotel was homophobic was told that a man and a man could not hold hands etc. The room breakfast and pool fitness center are the only good points. Staff was not the best.
June 2, 2016