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Rated 4.2 out of 5 by 236 reviewers.
Rated 5.0 out of 5.0 by Uncomfortable Bed The bed was uncomfortable for my husband and I. It felt like a there was a high spot in the middle of the bed. Overall, everything else was fine. October 23, 2014
Rated 5.0 out of 5.0 Great stay Rooms were clean - staff was friendly and I LOVED the beds!! October 21, 2014
Rated 5.0 out of 5.0 by Fine Facility, good value. My third time at this Holiday Inn Express. Actually had same room twice - great! Fine facilities in room and around hotel. Pool great, fridge and microwave in room. Breakfast hot and plentiful. Proximity to conference center couldn't be better. Staff friendly and helpful. Will stay there again when in that area. October 18, 2014
Rated 2.0 out of 5.0 by Maybe again.. maybe not... I stayed there at the recommendation of a good friend who stays there regularly for business. Wasn't impressed myself. No sure if we'll be back or not. I am curious to see what they do with the pool. October 17, 2014
Rated 5.0 out of 5.0 by Nice GR Hotel Everything was good. Room was large and clean. Hotel staff was nice. October 14, 2014
Rated 1.0 out of 5.0 by Frequent Visitor From my kitchen sink falling apart, remote control would not work because the sensor was moved, to the quality of sleep with the mattress, this was the worst trip I've ever had a this facility. I continue to go there because of how close it is from my job but it's very difficult to continue especially when you're not sleeping well. On this trip, I was not the only one that complained about the mattress. I want to give this Holiday Inn one more chance at the end of the year but I really don't know after this last experience. October 14, 2014
Rated 5.0 out of 5.0 by Comfortable This had to be one of the most comfortable beds that I have ever slept in. October 9, 2014
Rated 5.0 out of 5.0 by Great Fun with Six Year Old Daughter This trip was about treating my six-year old daughter to something special for her birthday, and she certainly got something special. I had been to this hotel before several times, but I had not ever been upgraded to room 403. The room was amazing. The staff was especially friendly and supportive. We had an incredible time in the splash pad and appreciated being able to have pizza on-site on Friday night. I remember getting the call from the hotel a few weeks earlier where we were told that they had taken down the big three-story slide, but I knew that wouldn't matter to my daughter. I am looking forward to going there again on my next trip to Grand Rapids. October 7, 2014
Rated 4.0 out of 5.0 by nice hotel there for business, very happy with stay and staff October 5, 2014
Rated 3.0 out of 5.0 by Good enough Walls were super thin and there was a gap in the door allowing light to come in the side. So it wasn't a great place to rest. October 4, 2014
Rated 5.0 out of 5.0 by overall stay The staff was great. We needed to change rooms due to construction, this was handled very well. For breakfast I would like to see Green Tea and decafinated tea. Cocoa would be nice too The eggs are pretty bad as well as the turkey sausage. Greek yogurt would be better than what was served. Waffles would be an improvement to hotcakes. The cereal, fruit and breads were excellent. October 4, 2014
Rated 5.0 out of 5.0 by Great Place - Great room The staff at this location went above and beyond. I very easy place to get in and out of. Nice comfortable rooms and a place I was able to relax. I will will be staying at this hotel when I return to this area. October 4, 2014
Rated 3.0 out of 5.0 by Good price, great water park but pooor services Stayed here for a night with kids. Kids had lot of fun time. But the service wasn't great. The breakfast menu had very few veggie options which made us struggle to have anything for breakfast there being a vegeterian. I have stayed at other hotels of this group, but they usually had good variety of vegetarian options. So assumed these guys also would have it. October 3, 2014
Rated 5.0 out of 5.0 by Great complimentary breakfast. Free breakfast provided - the choices included eggs, pancakes, bagels, muffins, fruit, coffee, milk and juice. The beds were awesome. and very comfortable. The hotel was clean and well maintained . October 1, 2014
Rated 5.0 out of 5.0 by Just exactly as I expected I like Holiday Inn Express and this one was just what I needed. My only suggestion would be that they upgrade wireless service. September 27, 2014
Rated 3.0 out of 5.0 by Overpriced Nice, but too much $$ for the value. Will stay elsewhere next time. September 25, 2014
Rated 5.0 out of 5.0 by My home away from home in GR I am a new traveler to Grand Rapids and took a few times to find a hotel I would want to stay at time after time,,,this will be the one. September 19, 2014
Rated 5.0 out of 5.0 by Grand Rapids south Great place to stay! Always a friendly welcome. The staff and management are some of the best at any location. September 15, 2014
Rated 5.0 out of 5.0 by Clean quiet rooms. Excellent wi-fi. Room was very clean and quiet. Good desk with easy and fast Wi-Fi. Check-in/out was very quick and courteous. September 15, 2014
Rated 5.0 out of 5.0 by Good all around Hotel Hotel is not located on a busy street, which is a plus. Not far from shopping. Staff are attentive and friendly. All service was good. Breakfast gets a bit cramped because of the number of people but it was acceptable. We really enjoyed the pool area. My son wanted to go twice. September 13, 2014
Rated 5.0 out of 5.0 by Pool area and room The pool area was really nice. I enjoyed the different pool activities. The swirling area was fun and the whirlpool/spa was so very relaxing. Pool temp was very comfortable. The bed was awesome and having both soft and firm pillows was really a nice touch. September 9, 2014
Rated 5.0 out of 5.0 by Excellent Family Friendly Value The room was clean, spacious, and featured a wet bar with a sink, microwave, mini fridge, and plenty of cupboards to store food. The hotel also has disposable plates, bowls, utensils available for free if needed. The waterpark was clean, well maintained, and was staffed with lifeguards that actually enforced the posted rules. The hotel doesn't list itself as having food service but you can buy pizza, wings, etc. on site in an area above the waterpark during dinner hours. The breakfast buffet was awesome, lots of hot September 1, 2014
Rated 5.0 out of 5.0 by Overall stay exceeded our expectations Excellent and always stay at Holiday Inn Expresses if at all possible. September 1, 2014
Rated 5.0 out of 5.0 by Friendly staff Very nice hotel. I recommend staying here. Nice pool area. nice workout room. We enjoyed our stay here. August 29, 2014
Rated 5.0 out of 5.0 by August 2014 The suite with bunk beds was perfect. Plenty of room to spread out with two kids. Pool area is okay for one night, but a little too small for more than that. Great spot for being able to drive to the Lake Michigan beaches of choice. August 29, 2014
Rated 5.0 out of 5.0 by Water Park was amazing We stayed at this hotel for my son's 7th birthday. First impession was great, front desk staff very friendly and accomodating and the building itself was in great shape and everything was well maintained. The water park made the stay something we will not forget anytime soon. The whole family enjoyed the variety of kid centered activities. The room was very nice and clean. The breakfast in the morning was just the topper on the cake. I recommend staying here to anyone with children that would like a get away for a night or two. It is worth every penny. August 28, 2014
Rated 5.0 out of 5.0 by Always fresh and clean Wow! I was felt so safe and taken care. The only thing I would try to improve would be to use fresh eggs for breakfast. Everything else was outstanding! August 26, 2014
Rated 4.0 out of 5.0 by Clean Rooms and Friendly Staff The quality of rooms are what a guest expects. They were clean and comfortable. Hallway noise was not bad. We were disappointed in the indoor water slide and water feature. The pool was small and not really for adults. The hot tub was well maintained, but it seemed to be the hangout for the the lifeguards. Also, if your child is under 42" tall, they are not allowed to use the water slide. A staff member contacted us before hand and informed us of this, however it did not cross our minds to ask if they could use it if accompanied by an adult... NO THEY CAN NOT. There was plenty for the children to do and they loved the whirlpool (not the hot tub whirlpool) and the water play feature. The water feature is perfect for toddlers to the age of 5. Do not expect a resort, but it was prefect for younger children. It is my opinion that the bang is not enough for the buck as compared to other comparable IHG brand hotels I have stayed at, but certainly not a major disappointment either. August 25, 2014
Rated 5.0 out of 5.0 by Fun Hotel We stayed at the Holiday Inn Express Waterpark with my two grandchildren. They had lots of fun going down the big slide and playing at the waterpark. August 21, 2014
Rated 5.0 out of 5.0 by Great place for families This motel was very clean and comfortable. The rooms were larger than normal. The kids had a great time at the pool!! Location was great for going to the beach too. August 20, 2014
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