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Rated 4.2 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by overall stay The staff was great. We needed to change rooms due to construction, this was handled very well. For breakfast I would like to see Green Tea and decafinated tea. Cocoa would be nice too The eggs are pretty bad as well as the turkey sausage. Greek yogurt would be better than what was served. Waffles would be an improvement to hotcakes. The cereal, fruit and breads were excellent. October 4, 2014
Rated 5.0 out of 5.0 by Great Place - Great room The staff at this location went above and beyond. I very easy place to get in and out of. Nice comfortable rooms and a place I was able to relax. I will will be staying at this hotel when I return to this area. October 4, 2014
Rated 3.0 out of 5.0 by Good price, great water park but pooor services Stayed here for a night with kids. Kids had lot of fun time. But the service wasn't great. The breakfast menu had very few veggie options which made us struggle to have anything for breakfast there being a vegeterian. I have stayed at other hotels of this group, but they usually had good variety of vegetarian options. So assumed these guys also would have it. October 3, 2014
Rated 5.0 out of 5.0 by Great complimentary breakfast. Free breakfast provided - the choices included eggs, pancakes, bagels, muffins, fruit, coffee, milk and juice. The beds were awesome. and very comfortable. The hotel was clean and well maintained . October 1, 2014
Rated 5.0 out of 5.0 by Just exactly as I expected I like Holiday Inn Express and this one was just what I needed. My only suggestion would be that they upgrade wireless service. September 27, 2014
Rated 3.0 out of 5.0 by Overpriced Nice, but too much $$ for the value. Will stay elsewhere next time. September 25, 2014
Rated 5.0 out of 5.0 by My home away from home in GR I am a new traveler to Grand Rapids and took a few times to find a hotel I would want to stay at time after time,,,this will be the one. September 19, 2014
Rated 5.0 out of 5.0 by Grand Rapids south Great place to stay! Always a friendly welcome. The staff and management are some of the best at any location. September 15, 2014
Rated 5.0 out of 5.0 by Clean quiet rooms. Excellent wi-fi. Room was very clean and quiet. Good desk with easy and fast Wi-Fi. Check-in/out was very quick and courteous. September 15, 2014
Rated 5.0 out of 5.0 by Good all around Hotel Hotel is not located on a busy street, which is a plus. Not far from shopping. Staff are attentive and friendly. All service was good. Breakfast gets a bit cramped because of the number of people but it was acceptable. We really enjoyed the pool area. My son wanted to go twice. September 13, 2014
Rated 5.0 out of 5.0 by Pool area and room The pool area was really nice. I enjoyed the different pool activities. The swirling area was fun and the whirlpool/spa was so very relaxing. Pool temp was very comfortable. The bed was awesome and having both soft and firm pillows was really a nice touch. September 9, 2014
Rated 5.0 out of 5.0 by Excellent Family Friendly Value The room was clean, spacious, and featured a wet bar with a sink, microwave, mini fridge, and plenty of cupboards to store food. The hotel also has disposable plates, bowls, utensils available for free if needed. The waterpark was clean, well maintained, and was staffed with lifeguards that actually enforced the posted rules. The hotel doesn't list itself as having food service but you can buy pizza, wings, etc. on site in an area above the waterpark during dinner hours. The breakfast buffet was awesome, lots of hot September 1, 2014
Rated 5.0 out of 5.0 by Overall stay exceeded our expectations Excellent and always stay at Holiday Inn Expresses if at all possible. September 1, 2014
Rated 5.0 out of 5.0 by Friendly staff Very nice hotel. I recommend staying here. Nice pool area. nice workout room. We enjoyed our stay here. August 29, 2014
Rated 5.0 out of 5.0 by August 2014 The suite with bunk beds was perfect. Plenty of room to spread out with two kids. Pool area is okay for one night, but a little too small for more than that. Great spot for being able to drive to the Lake Michigan beaches of choice. August 29, 2014
Rated 5.0 out of 5.0 by Water Park was amazing We stayed at this hotel for my son's 7th birthday. First impession was great, front desk staff very friendly and accomodating and the building itself was in great shape and everything was well maintained. The water park made the stay something we will not forget anytime soon. The whole family enjoyed the variety of kid centered activities. The room was very nice and clean. The breakfast in the morning was just the topper on the cake. I recommend staying here to anyone with children that would like a get away for a night or two. It is worth every penny. August 28, 2014
Rated 5.0 out of 5.0 by Always fresh and clean Wow! I was felt so safe and taken care. The only thing I would try to improve would be to use fresh eggs for breakfast. Everything else was outstanding! August 26, 2014
Rated 4.0 out of 5.0 by Clean Rooms and Friendly Staff The quality of rooms are what a guest expects. They were clean and comfortable. Hallway noise was not bad. We were disappointed in the indoor water slide and water feature. The pool was small and not really for adults. The hot tub was well maintained, but it seemed to be the hangout for the the lifeguards. Also, if your child is under 42" tall, they are not allowed to use the water slide. A staff member contacted us before hand and informed us of this, however it did not cross our minds to ask if they could use it if accompanied by an adult... NO THEY CAN NOT. There was plenty for the children to do and they loved the whirlpool (not the hot tub whirlpool) and the water play feature. The water feature is perfect for toddlers to the age of 5. Do not expect a resort, but it was prefect for younger children. It is my opinion that the bang is not enough for the buck as compared to other comparable IHG brand hotels I have stayed at, but certainly not a major disappointment either. August 25, 2014
Rated 5.0 out of 5.0 by Fun Hotel We stayed at the Holiday Inn Express Waterpark with my two grandchildren. They had lots of fun going down the big slide and playing at the waterpark. August 21, 2014
Rated 5.0 out of 5.0 by Great place for families This motel was very clean and comfortable. The rooms were larger than normal. The kids had a great time at the pool!! Location was great for going to the beach too. August 20, 2014
Rated 4.0 out of 5.0 by Overpriced and Overhyped A lot of hype for an over policed on-site waterpark. After doing a lot of research on this place and paying for reservation, on-line, I found a cheaper $45 a night. August 20, 2014
Rated 5.0 out of 5.0 by Great Service Be ready to be greated with a smiling face willing to assist you and answer any questions you have. Good location with several eating places close by and options for activity afterwards. August 19, 2014
Rated 4.0 out of 5.0 by Friendly and Responsive Staff This Holiday Inn Express maintains the high standard one expects from Holiday Inns. There were some minor inconveniences which the staff promptly corrected (e.g. unable to change channels, extra towels, etc). Value wise, the cost seems connected more to the Indoor water feature/slide than to location or other amenities. The water slide is nice, but its aura wore off rather quickly with my younger children. The water feature designed for smaller children is perfect if your child is between the ages of 3-5, however a bit elementary for children over the age of 5. Overall, this is a nice hotel and I would not hesitate to return or recommend it to others. August 14, 2014
Rated 5.0 out of 5.0 by Excellent Accomodations Overall the hotel was excellent in terms of customer service, cleanliness, quality of bed/pillow, and noise levels. Had an excellent stay with Holiday Inn. August 14, 2014
Rated 5.0 out of 5.0 by Five Star Hotel at a Reasonable Price Beautiful rooms and amenities. Comfortable beds and great service. August 14, 2014
Rated 5.0 out of 5.0 Grand Rapids - South Nice comfortable and easy access to our appointments. Staff were helpful and room was clean. Will be back for sure, hopefully management can maintain the property quality. August 13, 2014
Rated 5.0 out of 5.0 by Great staff and fun water park The staff was very attentive and friendly upon our arrival. Most impressive was the staff in the breakfast area. They made sure everyone was taken care of and offered assistance in finding additional seating. I would definitely stay at this location again. August 7, 2014
Rated 5.0 out of 5.0 by Excellent value Water park is an excellent value for the price. Clean comfortable rooms, good breakfast. Our 8 year old twins NEVER tired of the waterpark, and played there every minute they could. Great little trip with small children! On our next stay, we would be excited to see lounge chairs in addition to upright chairs in the pool area. August 7, 2014
Rated 4.0 out of 5.0 by Uncomfortable Bed Friendly staff - great pool with slide for the kids Mattress seemed old and had a deep hollow in the sleeping position, making it very uncomfortable. August 6, 2014
Rated 4.0 out of 5.0 by Helpful staff and convenient breakfast The staff was pleasant and helpful during the check in process, and the room was clean. I was especially impressed with the toasting conveyor belt and the pancake machine at breakfast. No more pouring messy cups of batter, etc. Just press a button, and pancakes are made fresh and mess-free in a matter of minutes. I found this especially helpful since I was traveling with children. The toasting conveyor belt was the same way...perfect toast and no need to pry the bread out of the machine, etc. Also, no burnt toast smell in the breakfast area! August 6, 2014
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