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Rated 4.2 out of 5 by 213 reviewers.
Rated 5.0 out of 5.0 by Friendly staff Very nice hotel. I recommend staying here. Nice pool area. nice workout room. We enjoyed our stay here. August 29, 2014
Rated 5.0 out of 5.0 by August 2014 The suite with bunk beds was perfect. Plenty of room to spread out with two kids. Pool area is okay for one night, but a little too small for more than that. Great spot for being able to drive to the Lake Michigan beaches of choice. August 29, 2014
Rated 5.0 out of 5.0 by Water Park was amazing We stayed at this hotel for my son's 7th birthday. First impession was great, front desk staff very friendly and accomodating and the building itself was in great shape and everything was well maintained. The water park made the stay something we will not forget anytime soon. The whole family enjoyed the variety of kid centered activities. The room was very nice and clean. The breakfast in the morning was just the topper on the cake. I recommend staying here to anyone with children that would like a get away for a night or two. It is worth every penny. August 28, 2014
Rated 5.0 out of 5.0 by Always fresh and clean Wow! I was felt so safe and taken care. The only thing I would try to improve would be to use fresh eggs for breakfast. Everything else was outstanding! August 26, 2014
Rated 4.0 out of 5.0 by Clean Rooms and Friendly Staff The quality of rooms are what a guest expects. They were clean and comfortable. Hallway noise was not bad. We were disappointed in the indoor water slide and water feature. The pool was small and not really for adults. The hot tub was well maintained, but it seemed to be the hangout for the the lifeguards. Also, if your child is under 42" tall, they are not allowed to use the water slide. A staff member contacted us before hand and informed us of this, however it did not cross our minds to ask if they could use it if accompanied by an adult... NO THEY CAN NOT. There was plenty for the children to do and they loved the whirlpool (not the hot tub whirlpool) and the water play feature. The water feature is perfect for toddlers to the age of 5. Do not expect a resort, but it was prefect for younger children. It is my opinion that the bang is not enough for the buck as compared to other comparable IHG brand hotels I have stayed at, but certainly not a major disappointment either. August 25, 2014
Rated 5.0 out of 5.0 by Fun Hotel We stayed at the Holiday Inn Express Waterpark with my two grandchildren. They had lots of fun going down the big slide and playing at the waterpark. August 21, 2014
Rated 5.0 out of 5.0 by Great place for families This motel was very clean and comfortable. The rooms were larger than normal. The kids had a great time at the pool!! Location was great for going to the beach too. August 20, 2014
Rated 4.0 out of 5.0 by Overpriced and Overhyped A lot of hype for an over policed on-site waterpark. After doing a lot of research on this place and paying for reservation, on-line, I found a cheaper rate...by $45 a night. August 20, 2014
Rated 5.0 out of 5.0 by Great Service Be ready to be greated with a smiling face willing to assist you and answer any questions you have. Good location with several eating places close by and options for activity afterwards. August 19, 2014
Rated 4.0 out of 5.0 by Friendly and Responsive Staff This Holiday Inn Express maintains the high standard one expects from Holiday Inns. There were some minor inconveniences which the staff promptly corrected (e.g. unable to change channels, extra towels, etc). Value wise, the cost seems connected more to the Indoor water feature/slide than to location or other amenities. The water slide is nice, but its aura wore off rather quickly with my younger children. The water feature designed for smaller children is perfect if your child is between the ages of 3-5, however a bit elementary for children over the age of 5. Overall, this is a nice hotel and I would not hesitate to return or recommend it to others. August 14, 2014
Rated 5.0 out of 5.0 by Excellent Accomodations Overall the hotel was excellent in terms of customer service, cleanliness, quality of bed/pillow, and noise levels. Had an excellent stay with Holiday Inn. August 14, 2014
Rated 5.0 out of 5.0 by Five Star Hotel at a Reasonable Price Beautiful rooms and amenities. Comfortable beds and great service. August 14, 2014
Rated 5.0 out of 5.0 Grand Rapids - South Nice comfortable and easy access to our appointments. Staff were helpful and room was clean. Will be back for sure, hopefully management can maintain the property quality. August 13, 2014
Rated 5.0 out of 5.0 by Great staff and fun water park The staff was very attentive and friendly upon our arrival. Most impressive was the staff in the breakfast area. They made sure everyone was taken care of and offered assistance in finding additional seating. I would definitely stay at this location again. August 7, 2014
Rated 5.0 out of 5.0 by Excellent value Water park is an excellent value for the price. Clean comfortable rooms, good breakfast. Our 8 year old twins NEVER tired of the waterpark, and played there every minute they could. Great little trip with small children! On our next stay, we would be excited to see lounge chairs in addition to upright chairs in the pool area. August 7, 2014
Rated 4.0 out of 5.0 by Uncomfortable Bed Friendly staff - great pool with slide for the kids Mattress seemed old and had a deep hollow in the sleeping position, making it very uncomfortable. August 6, 2014
Rated 4.0 out of 5.0 by Helpful staff and convenient breakfast The staff was pleasant and helpful during the check in process, and the room was clean. I was especially impressed with the toasting conveyor belt and the pancake machine at breakfast. No more pouring messy cups of batter, etc. Just press a button, and pancakes are made fresh and mess-free in a matter of minutes. I found this especially helpful since I was traveling with children. The toasting conveyor belt was the same way...perfect toast and no need to pry the bread out of the machine, etc. Also, no burnt toast smell in the breakfast area! August 6, 2014
Rated 5.0 out of 5.0 by front desk staff was very friendly friendly front desk staff; clean room and comfortable bed to sleep; what more can we ask. thank you August 4, 2014
Rated 5.0 out of 5.0 by Great Hospitality and Service This is a great place for kids and adults. Rooms were very good. I was there on business and found my visit very enjoyable. August 3, 2014
Rated 4.0 out of 5.0 by Fun time in the splash park - breakfast left much to be desired We booked this hotel due to the indoor splash park.. There were four adults and three children in our party. We all stayed in the loft room which worked out good although it was expensive side. The splash park meet our expectations although there were plenty of kids running wild and unsupervised. Breakfast was by far the biggest disappointment. The eggs were luke warm and after taking one bite, I got rid of them. The one minute to make pancakes tasted like rubber and I certainly missed the Belgium waffle makers other hotels offer. Out of all the hotels I have ever stayed at, I ran into a first - no orange juice! Seriously? How do not have orange juice available? July 30, 2014
Rated 5.0 out of 5.0 by Nice Place Nice clean hotel with great staff. Very accommodating. Would highly recommend this property. July 22, 2014
Rated 5.0 out of 5.0 by Rough Trip made Better! This location is amazing everything you could ask for the rooms are always very clean and very comfortable. They have a reception get together everynight and the breakfast has more than the usual hotel they have a great selection. The staff is alway very friendly and at you beckon call if they can do something for you they will and even go out of their way to help out. Great Hotel for Kids with the water park it will keep them busy and happy. If you have to go to Grand Rapids Area I would recommend that you stay here you won't be disappointed. July 22, 2014
Rated 5.0 out of 5.0 by Great bed and room Me, my son and his 3 children came for pleasure to Holiday Inn Express to wind down and enjoy the indoor water park. Even tho the water park is small it has something for all age groups. The grandchildren are 5,10,12 and we all had a blast. I liked that there were life guards on duty to help watch the children as we were all enjoying and in different parts of the pool area. The was very roomy and it was great to have 2 bathrooms. Every staff member we came into contact with was very friendly and helpful. I have already suggested to several people the Holiday Inn Express for a great get away. We will definately come back. July 14, 2014
Rated 1.0 out of 5.0 by Really!?!?! The main reason for going to this hotel was for the "waterpark", which turned out to be one water slide and a kid-play center in about 2ft of water. The water was loaded with scum bubbles. We didn't use the "waterpark" for the rest of our stay. Internet was normal, but there are dead spots in the building. Food was normal. Outside of the waterpark problems, the rest of the hotel was "average". July 14, 2014
Rated 5.0 out of 5.0 by Passing Through This was a great stop for my family and I as we were on our way west to a lake cottage rental we go to every year with my brothers and sister. We used this as an early getaway for just my wife and kids. It was perfect. I would have never considered it, but the place had an AWESOME POOL area for my kids (all 8 and younger). We had a blast even though it was only one night. July 14, 2014
Rated 3.0 out of 5.0 by Good, but could've been better Clean and fresh appearance. Didn't use the breakfast since I had a better one offered at my conference I was attending. Door latch didn't always close and room was left open one day. Nothing taken. Slept well, but the tv system drove me crazy. Just changing channels was a chore. Other than that, just what you'd expect. July 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed Everything about this hotel was good except the eggs at breakfast. An used wash cloth was left behind after cleaning the bathroom, but the cleaning staff probably didn't see it because it was hanging on the shower curtain and blended in with the curtain. The bed was so comfortable. It was probably one of the best night's sleep we have ever had at an hotel. July 9, 2014
Rated 5.0 out of 5.0 by servicio y limpieza el personal es muy importante pues es como estar en casa de algun familiar deben hacerte sentir en confianza, y no como un extrano. La limpieza es mucho mas importante esta te hace sentir que les importas y eres tomado en cuenta . esto nos hace sentir que hicimos una buena invercion de nuestro dinero haciendo uso de el hotel. July 3, 2014
Rated 5.0 out of 5.0 by A Great Stay I attended a four day program presented at Crossroads. Everything was great, service, hospitality, breakfast offerings, cleanliness of guest room, friendliness of staff. June 28, 2014
Rated 3.0 out of 5.0 by Great for kids - Okay for adults The only negative experiences was at check-in when asked for blankets for sofa bed. As a platinum member I thought I'd get better service, but maybe due to using earned points they didn't think I was important (didn't pay for room). First, even though I made the reservation 2 weeks in advance with a request for a corner room on an upper floor, I was told that all the rooms were already assigned. Second, no upgrade was offered to us, even though we asked. This room was booked for my daughter and her family - family reunion. I checked into the room to be sure it was okay and the sofa was made. I was told at the desk that the bedding for the sofa would be in the room - unfortunately it didn't fit the bed but I made it work. I went down to ask for more bedding and explained, even though I was exhausted from driving 12 hours, I would bring up the blankets myself. Then, I added anytime before 2 a.m. #their expected arrival time) would be great if they could bring them up. She, the front desk clerk, replied "hold on a second, and I'll give you some blankets AFTER I check these people in"....I guess she didn't hear the exhausted part of the sentence. The rooms are OK - nothing fantastic. There was a small fridge and a microwave as well as a little 'dry' sink area. Otherwise, there was no sitting area separate from the main bedroom. June 26, 2014
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