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Rated 4.2 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by A Great Stay I attended a four day program presented at Crossroads. Everything was great, service, hospitality, breakfast offerings, cleanliness of guest room, friendliness of staff. June 28, 2014
Rated 3.0 out of 5.0 by Great for kids - Okay for adults The only negative experiences was at check-in when asked for blankets for sofa bed. As a platinum member I thought I'd get better service, but maybe due to using earned points they didn't think I was important (didn't pay for room). First, even though I made the reservation 2 weeks in advance with a request for a corner room on an upper floor, I was told that all the rooms were already assigned. Second, no upgrade was offered to us, even though we asked. This room was booked for my daughter and her family - family reunion. I checked into the room to be sure it was okay and the sofa was made. I was told at the desk that the bedding for the sofa would be in the room - unfortunately it didn't fit the bed but I made it work. I went down to ask for more bedding and explained, even though I was exhausted from driving 12 hours, I would bring up the blankets myself. Then, I added anytime before 2 a.m. #their expected arrival time) would be great if they could bring them up. She, the front desk clerk, replied "hold on a second, and I'll give you some blankets AFTER I check these people in"....I guess she didn't hear the exhausted part of the sentence. The rooms are OK - nothing fantastic. There was a small fridge and a microwave as well as a little 'dry' sink area. Otherwise, there was no sitting area separate from the main bedroom. June 26, 2014
Rated 5.0 out of 5.0 by Great beds, fun water park, clean hotel It was our second visit to this location and the hotel was just as good as the first time. Perfect water park for our kids, good selection on the breakfast menu (though the eggs were very dry), and we really enjoyed the new pizza restaurant on site. I have recommended this hotel to many people and will continue to do so. June 26, 2014
Rated 5.0 out of 5.0 by 10 out of 10 The total experience was a 10 out of 10 and this is no easy task. This was the best Holiday inn i have ever stayed at. June 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great stay! This was a great place to stay, and very easy to find of the exit. Our children (6 June 20, 2014
Rated 5.0 out of 5.0 by HOliday Inn Express with inside water park The hotel was nice, The in house pizzeria was convenient however they only opened at 5:30 p.m. and we were there on the weekend. They should open earlier on Friday through Sunday. June 18, 2014
Rated 4.0 out of 5.0 by Good overall stay This Holiday Inn Express location is very typical of the ones I've stayed at across the US. The room I got appeared to be a bit dated. Carpet a bit worn, nicks and scratches on the furniture. It's not bad though. One of the few disappointments I have with this location is that I was given the smallest room on the floor. Not big enough to fit a small couch to relax on. As an IHG Platinum member staying there for 5 nights, I was expecting something a little bigger. The free water park admission was a nice bonus. Faster than average internet speed. Standard breakfast. Good overall stay. June 16, 2014
Rated 4.0 out of 5.0 by nice place reasonable rates and good service. location a little tough. June 12, 2014
Rated 5.0 out of 5.0 by Thank you I was very much pleased with the cleanliness and comfort of my stay, from the guest room to the lobby. June 12, 2014
Rated 5.0 out of 5.0 by Good Location, Clean Rooms This hotel was close to my business appointments and was easy to get to. The Staff (both Lindsay and Lindsey) were helpful and friendly. June 11, 2014
Rated 5.0 out of 5.0 by Easy access and very Clean I found the room and hotel in general to be very clean and fresh ....secure and easy to get to for business needs in Wayland. June 9, 2014
Rated 1.0 out of 5.0 by Not the best experience Probably will not stay at a Holiday Inn Express ever again based on this stay June 5, 2014
Rated 5.0 out of 5.0 by Great service, comfortable room My husband and I enjoyed our stay even though we were in Grand Rapids for medical tests. Lindsay K at the desk when we checked in was so helpful and made us feel at ease. She made sure our room was close to the elevator and was helpful with finding us delivery service for meals. You can't ask for more from a hotel than great rooms and awesome help like her. Thanks Lindsay! June 3, 2014
Rated 5.0 out of 5.0 by NIce and Comfortable Excellent staff. Neat, Clean and fresh guest rooms. Very nice place to stay around Byron Center, MI June 3, 2014
Rated 5.0 out of 5.0 by Friendly Front desk agent Lindsey did a great job welcoming me and helping me make further reservations. She was also helpful on a restaurant reccomendation May 30, 2014
Rated 3.0 out of 5.0 by Needs to Step It Up Checked in on a Sunday about dinner time. Didn't know it was a waterpark as well. Kids running around the hallways. Got to my room and first thing I noticed was the bed. The mattress was more bowed in the middle than and I have seen in a while. Half dozen long black strands of hair on bathroom floor and shower walls.Breakfast did not have any yogurt or bananas, but did have some dried up egg things that I believe were cheese omelets. They were stuck to the plastic tray. Second morning they had a guy making omelets to order which was a little better. manager's reception featured Bud Lite bottles at about 50 degrees and a pan of some kind of hash. Location not really close to any restaurants except fast food. The staff was nice, but overall location won't make my repeat list. May 16, 2014
Rated 5.0 out of 5.0 by Includes a small Waterpark We stay here the weekend of 5/9 through 5/11 and had a great time. They have the typical Holiday Inn Express breakfast but they also had powdered mini-doughnuts and mini-cinnamon rolls in addition to everything else. They have a small water-park that was perfect for my two year old daughter. There is 1 slide for the bigger kids and I went down it a few time and it was fun. I was thinking there would be a big line for the slide but that was true only when it opened at 10:00am on Sunday, after 20 minutes there was almost no wait. There was a ALOT of kids there over the weekend and at time the hallway was a little loud with kid noises, probably not as big of a problem in the middle of the week. Rooms were clean and a nice size. Overall a good experience. May 14, 2014
Rated 3.0 out of 5.0 by Below par for a IHG grp hotel Having stayed in other IHG group hotels like crowne, staybridge hotels, Holiday Inn is a below par hotel. Room is ok, AC makes too much noise, not even a water bottle is provided, Wi-Fi is slow. If u r a veggie, don't even plan to go for the breakfast coz other microwaveable oatmeal nothing fit for a breakfast wud be provided (muffins n doughnuts r not for breakfast as per me). After probably asking the lady in the pantry few times finally got a cheese omelet and my kids were sick of waiting. May 12, 2014
Rated 5.0 out of 5.0 by Simply Amazing! Amazing hotel! Very friendly staff, very clean rooms! Great stay, I will be back! May 12, 2014
Rated 1.0 out of 5.0 by honeymoon nightmare went there for our honeymoon with our daughter and we did not have a good time. There was a group there that played knock knock ditch on our door numerous times, kids creaming in the halls, and out of control people in the pool area. I did not feel safe with my daughter more than 2 feet away from me. May 7, 2014
Rated 4.0 out of 5.0 by Great location and friendly staff. I am a repeat visitor to this property and I value their consistent quality service. May 4, 2014
Rated 4.0 out of 5.0 by Lovely hotel but cold pool This is not our first stay with the hotel. Staff attitude has definitely improved and they were really friendly. However, the swimming pool is still extremely cold. The water in the kiddie area is an acceptable temperature but the large pool is so cold my son's lips turned blue shortly after entering. On this current visit and all previous visits this has been a problem. It has been so cold we have been unable to use the pool on any of our visits. May 1, 2014
Rated 5.0 out of 5.0 by Sheets The sheets for the pull out bed were gross and disgusting. There was hair all over them from a previous occupant. The hotel was great about bringing me new sheets but those should have been checked before hand. April 30, 2014
Rated 2.0 out of 5.0 by too many kids! We made the mistake of staying in this hotel at the beginning of spring break and on a weekend. This property has a water park. There were hundreds of kids everywhere. Even though 'quiet time' begins at 10:00 pm -- the noise didn't subside until close to 11:00pm. We love staying at Holiday Inn Express hotels, and this one was very clean. But so many kids running around made the stay less than comfortable. We will never stay in another Holiday Inn that has a water park! April 23, 2014
Rated 5.0 out of 5.0 by Spring Break - 2014 The room was great (loft suite) - the kids LOVED it!!! The pool was awesome and the staff was friendly, patient, and responsive. A definite come-back is in the future. April 15, 2014
Rated 4.0 out of 5.0 by Everything great but the bed. We had a wonderful time in the pool area and loved the evening activities for the kids, especially the Magic Show. The beds were very uncomfortable in our room but may be different in other rooms. My credit card was authorized twice accidentally but it did to back on my debit card fairly quickly. We would probly stay again as long we had a different room with better beds. April 9, 2014
Rated 3.0 out of 5.0 by Room size good, sleep quality so so I chose the wrong week to stay based on the indoor water park and the beginning of spring break colliding. Children running up and down the halls till late, during the managers reception (that I thought was primarily for business travelers) children were reaching into the food and chips with their hands without any parental intervention. I spoke to the front desk about it and was given the impression that there was nothing they could do about it. I passed and ordered a pizza and stayed in my room to avoid the noise, mess and disorderly guests. April 4, 2014
Rated 4.0 out of 5.0 by Great place for weekend with the kids Our kids (6 & 8) loved the water-park. They couldn't get enough of the slides and fountains. The hotel is close to a lot of the local attractions. The public museums and Meijer Butterfly Garden are all with in 15 minutes. The only down side was the mattress on the bed. The pullout couch was more comfortable then the bed. April 2, 2014
Rated 3.0 out of 5.0 by Unorganized and broken! Although check in was at 4 pm, I had called and asked if my room was ready and was told I could check in early. Upon arriving, I learned my room was not ready, and had to stand in the lobby holding my luggage (no luggage carts) for over 30 minutes, with 5 kids! Upon arriving to our room, the toilet handle in the main bathroom didn't work and would not flush, there was no HOT water, and there were only 2 bath towels for a suite. In my suite, there were two pull out sofas, which the kids said were comfortable, but were very difficult and heavy to unfold. I requested a roll away bed when I made my reservations, only to be told upon checking in that there were none available. The water-park was small, but fun for the kids (under 12 suggested). Posted times for opening in the morning was 10 am, and the slide wasn't available until almost 10:30, with an 11 am check out time it was very displeasing to my family. Unfortunately, the radio was so loud, I could barely talk to my children, or my partner. I had requested some extra blankets, and was provided with one, and an overabundance of sheets and pillow cases. The front desk staff spent more time chatting with the lifeguards and other workers that I felt "customers being a priority" was not the company policy at this location. March 13, 2014
Rated 5.0 out of 5.0 by Great water park This is the second year my family has enjoyed this facility. There were 7 adults and 9 children ages ranging from 19 down to 15 months. The kids played hard and slept well. We dined at the new pizza parlor. The pizza was great! All in all we all had a fantastic winter escape! We will be back again next year! Thank you for a very nice time. March 7, 2014
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