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Rated 4.2 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by front desk staff was very friendly friendly front desk staff; clean room and comfortable bed to sleep; what more can we ask. thank you August 4, 2014
Rated 5.0 out of 5.0 by Great Hospitality and Service This is a great place for kids and adults. Rooms were very good. I was there on business and found my visit very enjoyable. August 3, 2014
Rated 4.0 out of 5.0 by Fun time in the splash park - breakfast left much to be desired We booked this hotel due to the indoor splash park.. There were four adults and three children in our party. We all stayed in the loft room which worked out good although it was expensive side. The splash park meet our expectations although there were plenty of kids running wild and unsupervised. Breakfast was by far the biggest disappointment. The eggs were luke warm and after taking one bite, I got rid of them. The one minute to make pancakes tasted like rubber and I certainly missed the Belgium waffle makers other hotels offer. Out of all the hotels I have ever stayed at, I ran into a first - no orange juice! Seriously? How do not have orange juice available? July 30, 2014
Rated 5.0 out of 5.0 by Nice Place Nice clean hotel with great staff. Very accommodating. Would highly recommend this property. July 22, 2014
Rated 5.0 out of 5.0 by Rough Trip made Better! This location is amazing everything you could ask for the rooms are always very clean and very comfortable. They have a reception get together everynight and the breakfast has more than the usual hotel they have a great selection. The staff is alway very friendly and at you beckon call if they can do something for you they will and even go out of their way to help out. Great Hotel for Kids with the water park it will keep them busy and happy. If you have to go to Grand Rapids Area I would recommend that you stay here you won't be disappointed. July 22, 2014
Rated 5.0 out of 5.0 by Great bed and room Me, my son and his 3 children came for pleasure to Holiday Inn Express to wind down and enjoy the indoor water park. Even tho the water park is small it has something for all age groups. The grandchildren are 5,10,12 and we all had a blast. I liked that there were life guards on duty to help watch the children as we were all enjoying and in different parts of the pool area. The was very roomy and it was great to have 2 bathrooms. Every staff member we came into contact with was very friendly and helpful. I have already suggested to several people the Holiday Inn Express for a great get away. We will definately come back. July 14, 2014
Rated 1.0 out of 5.0 by Really!?!?! The main reason for going to this hotel was for the "waterpark", which turned out to be one water slide and a kid-play center in about 2ft of water. The water was loaded with scum bubbles. We didn't use the "waterpark" for the rest of our stay. Internet was normal, but there are dead spots in the building. Food was normal. Outside of the waterpark problems, the rest of the hotel was "average". July 14, 2014
Rated 5.0 out of 5.0 by Passing Through This was a great stop for my family and I as we were on our way west to a lake cottage rental we go to every year with my brothers and sister. We used this as an early getaway for just my wife and kids. It was perfect. I would have never considered it, but the place had an AWESOME POOL area for my kids (all 8 and younger). We had a blast even though it was only one night. July 14, 2014
Rated 3.0 out of 5.0 by Good, but could've been better Clean and fresh appearance. Didn't use the breakfast since I had a better one offered at my conference I was attending. Door latch didn't always close and room was left open one day. Nothing taken. Slept well, but the tv system drove me crazy. Just changing channels was a chore. Other than that, just what you'd expect. July 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed Everything about this hotel was good except the eggs at breakfast. An used wash cloth was left behind after cleaning the bathroom, but the cleaning staff probably didn't see it because it was hanging on the shower curtain and blended in with the curtain. The bed was so comfortable. It was probably one of the best night's sleep we have ever had at an hotel. July 9, 2014
Rated 5.0 out of 5.0 by servicio y limpieza el personal es muy importante pues es como estar en casa de algun familiar deben hacerte sentir en confianza, y no como un extrano. La limpieza es mucho mas importante esta te hace sentir que les importas y eres tomado en cuenta . esto nos hace sentir que hicimos una buena invercion de nuestro dinero haciendo uso de el hotel. July 3, 2014
Rated 5.0 out of 5.0 by A Great Stay I attended a four day program presented at Crossroads. Everything was great, service, hospitality, breakfast offerings, cleanliness of guest room, friendliness of staff. June 28, 2014
Rated 3.0 out of 5.0 by Great for kids - Okay for adults The only negative experiences was at check-in when asked for blankets for sofa bed. As a platinum member I thought I'd get better service, but maybe due to using earned points they didn't think I was important (didn't pay for room). First, even though I made the reservation 2 weeks in advance with a request for a corner room on an upper floor, I was told that all the rooms were already assigned. Second, no upgrade was offered to us, even though we asked. This room was booked for my daughter and her family - family reunion. I checked into the room to be sure it was okay and the sofa was made. I was told at the desk that the bedding for the sofa would be in the room - unfortunately it didn't fit the bed but I made it work. I went down to ask for more bedding and explained, even though I was exhausted from driving 12 hours, I would bring up the blankets myself. Then, I added anytime before 2 a.m. #their expected arrival time) would be great if they could bring them up. She, the front desk clerk, replied "hold on a second, and I'll give you some blankets AFTER I check these people in"....I guess she didn't hear the exhausted part of the sentence. The rooms are OK - nothing fantastic. There was a small fridge and a microwave as well as a little 'dry' sink area. Otherwise, there was no sitting area separate from the main bedroom. June 26, 2014
Rated 5.0 out of 5.0 by Great beds, fun water park, clean hotel It was our second visit to this location and the hotel was just as good as the first time. Perfect water park for our kids, good selection on the breakfast menu (though the eggs were very dry), and we really enjoyed the new pizza restaurant on site. I have recommended this hotel to many people and will continue to do so. June 26, 2014
Rated 5.0 out of 5.0 by 10 out of 10 The total experience was a 10 out of 10 and this is no easy task. This was the best Holiday inn i have ever stayed at. June 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great stay! This was a great place to stay, and very easy to find of the exit. Our children (6 June 20, 2014
Rated 5.0 out of 5.0 by HOliday Inn Express with inside water park The hotel was nice, The in house pizzeria was convenient however they only opened at 5:30 p.m. and we were there on the weekend. They should open earlier on Friday through Sunday. June 18, 2014
Rated 4.0 out of 5.0 by Good overall stay This Holiday Inn Express location is very typical of the ones I've stayed at across the US. The room I got appeared to be a bit dated. Carpet a bit worn, nicks and scratches on the furniture. It's not bad though. One of the few disappointments I have with this location is that I was given the smallest room on the floor. Not big enough to fit a small couch to relax on. As an IHG Platinum member staying there for 5 nights, I was expecting something a little bigger. The free water park admission was a nice bonus. Faster than average internet speed. Standard breakfast. Good overall stay. June 16, 2014
Rated 4.0 out of 5.0 by nice place reasonable rates and good service. location a little tough. June 12, 2014
Rated 5.0 out of 5.0 by Thank you I was very much pleased with the cleanliness and comfort of my stay, from the guest room to the lobby. June 12, 2014
Rated 5.0 out of 5.0 by Good Location, Clean Rooms This hotel was close to my business appointments and was easy to get to. The Staff (both Lindsay and Lindsey) were helpful and friendly. June 11, 2014
Rated 5.0 out of 5.0 by Easy access and very Clean I found the room and hotel in general to be very clean and fresh ....secure and easy to get to for business needs in Wayland. June 9, 2014
Rated 1.0 out of 5.0 by Not the best experience Probably will not stay at a Holiday Inn Express ever again based on this stay June 5, 2014
Rated 5.0 out of 5.0 by Great service, comfortable room My husband and I enjoyed our stay even though we were in Grand Rapids for medical tests. Lindsay K at the desk when we checked in was so helpful and made us feel at ease. She made sure our room was close to the elevator and was helpful with finding us delivery service for meals. You can't ask for more from a hotel than great rooms and awesome help like her. Thanks Lindsay! June 3, 2014
Rated 5.0 out of 5.0 by NIce and Comfortable Excellent staff. Neat, Clean and fresh guest rooms. Very nice place to stay around Byron Center, MI June 3, 2014
Rated 5.0 out of 5.0 by Friendly Front desk agent Lindsey did a great job welcoming me and helping me make further reservations. She was also helpful on a restaurant reccomendation May 30, 2014
Rated 3.0 out of 5.0 by Needs to Step It Up Checked in on a Sunday about dinner time. Didn't know it was a waterpark as well. Kids running around the hallways. Got to my room and first thing I noticed was the bed. The mattress was more bowed in the middle than and I have seen in a while. Half dozen long black strands of hair on bathroom floor and shower walls.Breakfast did not have any yogurt or bananas, but did have some dried up egg things that I believe were cheese omelets. They were stuck to the plastic tray. Second morning they had a guy making omelets to order which was a little better. manager's reception featured Bud Lite bottles at about 50 degrees and a pan of some kind of hash. Location not really close to any restaurants except fast food. The staff was nice, but overall location won't make my repeat list. May 16, 2014
Rated 5.0 out of 5.0 by Includes a small Waterpark We stay here the weekend of 5/9 through 5/11 and had a great time. They have the typical Holiday Inn Express breakfast but they also had powdered mini-doughnuts and mini-cinnamon rolls in addition to everything else. They have a small water-park that was perfect for my two year old daughter. There is 1 slide for the bigger kids and I went down it a few time and it was fun. I was thinking there would be a big line for the slide but that was true only when it opened at 10:00am on Sunday, after 20 minutes there was almost no wait. There was a ALOT of kids there over the weekend and at time the hallway was a little loud with kid noises, probably not as big of a problem in the middle of the week. Rooms were clean and a nice size. Overall a good experience. May 14, 2014
Rated 3.0 out of 5.0 by Below par for a IHG grp hotel Having stayed in other IHG group hotels like crowne, staybridge hotels, Holiday Inn is a below par hotel. Room is ok, AC makes too much noise, not even a water bottle is provided, Wi-Fi is slow. If u r a veggie, don't even plan to go for the breakfast coz other microwaveable oatmeal nothing fit for a breakfast wud be provided (muffins n doughnuts r not for breakfast as per me). After probably asking the lady in the pantry few times finally got a cheese omelet and my kids were sick of waiting. May 12, 2014
Rated 5.0 out of 5.0 by Simply Amazing! Amazing hotel! Very friendly staff, very clean rooms! Great stay, I will be back! May 12, 2014
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