Rated 4.2 out of 5 by 121
Rated 5.0 out of 5.0 by Fam4 Great Family Destination
This was a great family destination for my kids. The staff at the desk was genuinely friendly and courteous. The room was beautiful and very clean. Our stay was all together pleasant. The location of my room was a bit disturbing in the early morning hours. I had the room the desk and office so i heard all the early staff commotion and rustling while preparing for the day. That was just a minor inconvenience.
I think you could save money on your lifeguards if all they are going to do is text on their phones the entire time. The slide is great, but what is the point of the person at the top? I had to watch when to go after the person before. The young man told me I could go right after the kid before me. I knew that wasn't possible. If they are not texting, they make you feel uncomfortable as they stare at you with resentment because it is your fault they have to sit there. I liked it better when the one young lady with long blond hair at least walked around but kept an eye on the kids. Over all, love your hotel and raved over it with all my co-workers and friends. My 6 yr old said it was more fun than Great wolf lodge! The cookies were a nice touch:) We plan to return, thank you for a great experience. it ended a perfect summer.
September 4, 2013
Rated 4.0 out of 5.0 by Jon77 Water Park
Water Park was very nice, but the lifegaurds did not inforce the rules equally with all members in the pool area within the days of my stay.
September 3, 2013
Rated 5.0 out of 5.0 by heather369 Hidden Gem of Grand Rapids...exceeds expectations
We fell in LOVE with this hotel, staff and aquatic center. The staff is very friendly, helpful and just so nice, we have gone here 4 times this summer and it is like coming home. The pool area is the perfect size...not to big (large indoor water parks can be very loud and crowded),and my kiddo had enough to do to entertain for hours. The rooms are slightly larger then the other hotels in the same price range making the stay very comfortable. The beds, bedding and pillows are awesome, we even ended up buying a pillow to take home. The location is convenient to all Grad Rapids has to offer. Breakfast has a lot of choices and the hotel is very clean. We can not wait to go back and are already planning our next visit.
August 29, 2013
Rated 5.0 out of 5.0 by CJ711 Relaxing and Fun for the kids
Stayed at this Holiday Inn for the water park so our children could play. It is the perfect size for little ones. Our toddlers could play easily with all the equipment--and the best part is there is still a pool (rather small, but there!) and a hot tub for adults. Found this hotel to be incredibly clean, very comfortable beds, and a relaxing getaway for the entire family. Will be back for sure as a mid-winter fun spot for the kids!
August 28, 2013
Rated 5.0 out of 5.0 by soccermom18 Very courteous staff
There was a problem with the booking of our room. I asked for a room for both Fri and Sat nights and I was only booked for one night. After arriving the front desk staff and I figured out the problem. The desk staff went above and beyond to make the situation work for us even though they were literally book solid. I appreciate all the extra effort the desk staff put into correcting the situation and we had a wonderful stay for both Friday and Saturday nights and we were able to stay with the rest of our soccer team. The main thing that stuck out to me about this hotel was the VERY courteous, polite and helpful staff. Everyone employed by the hotel from the kitchen staff for breakfast, life guards, house keeping to desk staff really made everyone in our room feel welcomed and appreciated.
August 28, 2013
Rated 5.0 out of 5.0 by laxbandit Indoor Park
We had a nice time at your facility due largley to the water park. Your staff was curtious and polite.
The halls were cold. Ice cold. Not sure why but hopefully htats fixed now.
We enjoyed ourselves and will be back.
August 28, 2013
Rated 5.0 out of 5.0 by eddy67 It was a great stay
I enjoyed my stay so much that I would definitely recommend to my friends and family. Especially the water area well worth the experience.
August 27, 2013
Rated 5.0 out of 5.0 by Grandparents6 Wonderful stay & great staff
We couldn't have been happier with our stay at the Grand Rapids South Holiday Inn Express. It was recommended by friends that had stayed there, and we were very impressed with the service and the facility. The lobby & rooms were very clean and nicely decorated, and the breakfast area large enough to accommodate guests. Our older grandkids LOVED the 3 story slide and the youngest had a great time in the kiddie area. We knew there wasn't a full pool and thought that might be a problem, but there was sufficient area to swim with the grandkids, which we did while the slide was open and also after it was closed. The kids were treated to ice cream by the staff shortly after checking in, and the owner/manager was very visible and even joined the staff setting out food at the complimentary breakfast. He was very friendly and hard working as was the rest of the staff, taking the time to talk with us & make our stay so enjoyable. The price was no more than it would have been at other hotels without the water park. We will definitely stay here again!
August 24, 2013
Rated 5.0 out of 5.0 by MjP5585 Very nice mini vacation
Spent 2 nights here so we could school cloths shop and the kids could have fun as well. The hotel was very clean and that is rare to find anymore. Service was nice and the kids (6) and (8) had a blast in the pool. Could not ask for more. The breakfast was perfect for my picky eaters, there was something there that they both would eat...nice variety. Thanks!!
August 21, 2013
Rated 3.0 out of 5.0 by jackie28288282 Grand Rapids SW
AC wasn't working in room. Wifi was good. Breakfast was great!
Front staff were a bit unprofessional looking and in conversation, but they were helpful.
August 19, 2013
Rated 4.0 out of 5.0 by Donnieboy1 Great value
Very happy with the service. The only complaint I had was the hallways are kept too cold so I didn't want to use the hot tub for fear I would get a chill getting back to my room in a wet bathing suit.
August 18, 2013
Rated 5.0 out of 5.0 by Voltmeter Quite Suprised
One of the best Holiday Inn Express' I have stayed at. I was quite surprised what this hotel had to offer with the Hospitality Suite in the evening and the awesome pool. The beds with the memory foam were fantastic. Thanks for a great experience.
August 18, 2013
Rated 5.0 out of 5.0 by Mzcastlelady Loved this hotel
I just told my husband that I want to go back just to sleep in that wonderful bed! Thank you for a great experience!
August 16, 2013
Rated 3.0 out of 5.0 by Cookky Beware of the "Shh Shh" sign
Nice property with clean, large, comfortable rooms. With the water activities, it is probably perfect for families. Unfortunately, I was on the hallway leading to the pool. The "Shh Shh Shh" sign outside of my room should have warned me to expect the noise of children running and screaming on the way to play. Ask for a room away from the pool.
August 15, 2013
Rated 5.0 out of 5.0 by mmcc34 Holiday Inn Grand Rapids South
One of the best hotels I have ever stayed. I am a regular at this hotel.
August 11, 2013
Rated 5.0 out of 5.0 by niru exceptional property
Room was neat clean and comfortable. best value for the price
August 11, 2013
Rated 5.0 out of 5.0 by Tanya14 Great customer service
Stayed here twice now. Very accommodating and always clean. The pool is nice and breakfast area is kept up very well; clean and constantly filled.
August 11, 2013
Rated 4.0 out of 5.0 by Brooke30 Would stay again
I would recommend this Holiday Inn. The room was very nice and the bathroom was very clean. The bed sheets were a little stained and worn and I would have preferred for them to be fresher, but other than that, it was a nice stay. I didn't like that the hallways were freezing, but that's not the biggest issue. The staff were so kind and friendly, very sweet people.
August 10, 2013
Rated 5.0 out of 5.0 by mickey6454 comfortable room
My family and I had a wonderful stay. Will definitely be coming back.
August 7, 2013
Rated 3.0 out of 5.0 by hhs97me Beds
The only problem I had with your hotel was with your bed. I felt like I had a plastic sheet underneath my bed which made the sleep totally uncomfortable. Instead of sleeping on a matress, I felt like I was sleeping on plastic. Other than that, your hotel in Grand Rapids is amazing!!!!! Staff is always great, service is top notch, the water park is unreal!!!!
August 5, 2013
Rated 5.0 out of 5.0 by Sl49776 Comfortable, clean, friendly
Wonderful stay. My only compaint was the pool was cold.
August 3, 2013
Rated 3.0 out of 5.0 by Shawnie1972 Air
The room was stuffy and the air did not work. When I told the front desk guy, I didnt even get an apology.
August 2, 2013
Rated 1.0 out of 5.0 by DSV69 Management Respect of of patrons.
On the night of the 25th: Around midnight until after 1 am there was excessive noise and yelling coming from room 218 kids running up and down the hall screaming.....when the room was called and told to quiet down and stop the noise they ignored the request from the front desk and when the front desk was called again they did not pick up the phone. The manager on staff that night did not go up to the 2nd floor to make sure everything was quiet. When the front desk was called by my coworker they put him on hold and never came back to him from being put on hold.
The business people that stay at you hotel are your repeat customers and your bread and butter and I and my coworkers are part of the group of people that won't be returning to your hotel again because of the allowed disrespect to me and my coworkers during our stay at your hotel.
July 29, 2013
Rated 5.0 out of 5.0 by Spiritmare More than expected for a business trip
Room was very nice, the manager's reception with free food and beverages was a nice touch and we were not expecting a mini waterpark at the hotel site.
July 29, 2013
Rated 5.0 out of 5.0 by Hyzerkingz Wonderful place
The room was very clean and the beds were comfortable. Checked in and out with out a problem.
July 29, 2013
Rated 2.0 out of 5.0 by KFM99 Great Pool for little kids, poor service....................
I stayed here with my family on the last night of our vacation. The reason we chose the hotel was due to the pool and water slide. The kids loved that part and the hotel was clean for the most part. However I was not happy with the staff and some of the items in the room. As Rewards member I am use to getting address at check in as such and I had to ask if they had my number on file. We had stayed in Holland at a Holiday Inn and everyone in my family got a water and snacks upon checking in. We did not recieve anything like that in Grand Rapids. In the room missing was the ice bag and toliet paper. I had to go down to front desk and ask for both. If you have a choice, stay in Holland.................
July 25, 2013
Rated 5.0 out of 5.0 by OGU1 Great Experience-would stay again
Was very happy with all the staff, friendly and helpful, seemed to go above & beyond to make your stay nice and stress free. They offerred a magician for evening entertainment, all seemed to enjoy that. The breakfast seating area was a bit small, but everything was stocked and clean. Good experience. Jen & Ed were helpful at check in and assisted us with other questions we had.
July 23, 2013
Rated 5.0 out of 5.0 by Eric667 Great Location, Great Property
This is a recently built HI Express and outfitted accordingly. What pushes it over the top is an indoor water-park with a giant slide and some of the choices in building the rooms. In particular, the bathtubs are very high quality with extra wide sides and stone countertops. A nice touch is they not only provide a channel listing for the TV, but shows the channels alphabetically on one side and numberically on the other... making it easy to surf. The wifi is strong and reliable. They also have a great fish tank in the lobby... it's fresh water, but it's huge and well maintained. The location is convienient to stores and resturants. Checkout Rak Thai located just a mile or two away. I'll stay at this property every time I'm in the area.
July 23, 2013
Rated 1.0 out of 5.0 by MTSales Overbooked Hotel
I have always had a great experience at this hotel. Unfortunately on my last stay they were over booked. I arrived at 10:30 pm at night to find out I did not have a room. The girl at the desk was very kind. I was sent to a competitor's hotel down the street and they covered the cost of my room. The competitor's hotel was not very clean. I left my name and number for the manager to call me and she never did. I would suggest in the future if they are overbooked that they call you and redirect you to the closest holiday inn. I didn't like the fact that I drove all the way to the hotel and carried in all of my belongings only to find out I didn't have a room. I also felt I should have been moved to another Holiday Inn group hotel. I also don't understand how I was bumped from my room. I'm a platnium member and I booked early in the morning.
July 15, 2013
Rated 5.0 out of 5.0 by Relaxation Friendly staff and comfortable room.
This property experience was wonderful. All of the staff were extremely polite and greeted us with smiles and nice comments. Breakfast each day was fresh and delicious with a nice variety of food options. The pool recreation area was clean and fun. Also an overall value. We liked it so much we extended our stay from 2 nights to 4 nights.
July 8, 2013