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Rated 4.2 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by LOVED THIS HOTEL! We visited had stayed before but this time was better. Great room and wonderful beds!! The water park rocks for our younger little ones ( 7,5,3) and we had friends from the city come for a few hours to use it along with my brother (and family)who stayed a night too, just do a swim. Would highly recommend this place if you are visiting GR! October 30, 2013
Rated 5.0 out of 5.0 by GR water park Holiday inn Nice family hotel. Very busy with families especially on the weekend because of the water park. Rooms comfortable staff, very nice, helpful. October 29, 2013
Rated 5.0 out of 5.0 by Overall Great Experience Spent the weekend at this Hotel. Great Service, Staff, Rooms very clean. Had small issue with floor from room above us squeaking loud enough to keep me awake until 130 am. Tv also made a high pitched hum when volume was over 13. Housekeeping did great job with room but needed to work on the weight room which was overall dirty. Overall good stay though. Breakfast had a variety and we didn't go away hungry. October 23, 2013
Rated 2.0 out of 5.0 by Not what I was hoping for There were a ton of pool rules, it was hard to have fun in the pool area. The water was cold. There was not a good place to have food/drink outside of your room with a group of people. The breakfast area was too small/not enough seating, we had to stand to eat with a family of 5 or go back to our room. The pool was not as big as we had hoped for our kids to swim and play. October 23, 2013
Rated 5.0 out of 5.0 by Amazing Family Hotel We had an amazing time during our stay over the weekend. We wanted to take a mini-vacation with the kids and the Holiday Inn Express South was the perfect place. We arrived a few hours before check in and were able to use the pool/slide area until our room was ready. When we got to our room it was spotless and smelled clean. The entire hotel was modern and kept up nicely. The staff were really welcoming and helpful the entire time. My kids had a great time with the surprise magic show Saturday night and the hotel staff even gave them ice cream sandwiches at the end of the show!! The indoor water slide was a blast and the pool room was big enough for the kids to play for hours but small enough for me to see them at all times. We will definitely be back to the Holiday Inn Express South for our bi-monthly mini- vacations!!! October 23, 2013
Rated 4.0 out of 5.0 by More than expected! Great service, location and property too! Will absolutely recommend to others when they come into Grand Rapids. October 21, 2013
Rated 5.0 out of 5.0 by wedding and reception Loved it!!! So convenient to have the wedding reception across the parking lot!!! Everything was great!!! October 14, 2013
Rated 1.0 out of 5.0 by Gross! My kids and I stayed a night at this hotel because it had a pool and waterpark. The main slide was closed during our stay and there was a huge hair ball floating in the hot tub as well as ants surrounding it. When we left the pool area without enjoying ourselves, we had to walk through soap foam on the floor as they were cleaning the carpet. It was disgusting. I told the front desk about our experience and they gave me a $50 credit off our next stay, which we won't be using. Gross October 10, 2013
Rated 5.0 out of 5.0 by Felt like home away from home! Every aspect... welcome room care breakfast ...all made us feel very welcome and cared for. I could tell that even the furnishings had been thought through for best comfort and lasting life. The bed was especially comfortable! Mostly thanks to all of the personnel who were very gracious and welcoming!! October 8, 2013
Rated 5.0 out of 5.0 by Awesome Stay. My wife, 7 yr old daughter & I stayed Sat. night in the Executive room and had a great time. Newer Hotel so the rooms were very clean and comfortable. Loved the memory foam King size bed. We all enjoyed the Big Dip Water park. Very clean, comfortable & well maintained. The Life guards were very friendly & the water slide was a blast. I bet my daughter went down 50 times. To our surprise they had a magician for about 45 min. He put on a good show for an amateur and it was free with ice cream sandwiches to boot. The breakfast was amazing. Never seen such a variety for a continental breakfast before. Can't wait to come back. . October 4, 2013
Rated 5.0 out of 5.0 by Excellent customer service The staff was extremely helpful with all aspects of our stay. The manager provided our children with ice cream bars several times during the 2 day stay. Magic show was a huge hit with the kids. Although the waterpark is not huge by Michigan standards, we had a great time. The slide was great for the kids and hot tub for the parents! October 2, 2013
Rated 5.0 out of 5.0 by Excellent stay I brought my niece here with me for her birthday, and we both equally enjoyed it. I had some issues with the night time front desk person (she never once recognized me as a IHG platinum member, and she gave me a hard time for wanting a late check-out), but they were addressed by the hotel manager the next day. My niece and I loved the water park. It was small, but lots of fun. The area isn't the best around the hotel, but the mall and great food options weren't too far. The beds were absolutely amazing! In fact, I'm trying to find where I can purchase those mattresses! Very quiet hotel, except when the cleaning crew came through early in the morning. They were really unnecessarily loud. All and all it was a great trip, and I'd go back in a heart beat! October 1, 2013
Rated 5.0 out of 5.0 by Excellant accomadation Excellant front desk staff Everything was very comfortable and the friendliness of the staff at the front desk makes a stay better from the beginning October 1, 2013
Rated 5.0 out of 5.0 by Beautiful Rooms Out of ten nights in hotels this was by far the nicest. Friendly staff that was very concerned with the quality of our stay. The room was.absolutely spotless. In fact it felt like we were the first guests to ever stay in the room. Great place! September 30, 2013
Rated 5.0 out of 5.0 by Treated right The front desk person who greeted me upon arrival wanted to know if I required assistance with moving my recliner into the room. I travel with a zero gravity recliner due to a hip issue and I was impressed that he would ask me about arrangements right off the bat. From what I heard from the Board in charge of conference arrangements the staff at the hotel was great to work with and made life easier for them to oversee the programs and enjoy themselves too. While I did not use the water park features it looked like it was a popular spot for kids and families. Our room was very spacious, with plenty of outlets which was appreciated since we had laptops, phone chargers and battery chargers for camera gear (we were attending a state photographers conference). The conference center while a separate facility was so close by and easy to get to and spacious enough for our needs. I would definitely recommend this hotel for anyone needing a site to host a conference. The hotel staff was A+. September 30, 2013
Rated 4.0 out of 5.0 by Bed from Heaven This was the most comfortable bed and pillows I have ever encountered in a hotel. I wish all the other Holiday Inn Express would follow their lead. September 30, 2013
Rated 5.0 out of 5.0 by GREAT place to stay! We planned a state wide convention at this location along with their convention facilities at Cross Roads Conference Center. The staff went above and beyond our expectations with every thing that they did. The hotel was accommodating, the facility was perfect, and the food was fantastic. We couldn't have asked for better service from everyone on the staff. By far one of the BEST convention experiences I have had when dealing with facilities and hotels. I would recommend this location to everyone. September 27, 2013
Rated 1.0 out of 5.0 by Stay in Grand Rapids I have written to the management and have not received any acknowledgement back now that several days have gone by. I won't stay at this Holiday Inn again. September 23, 2013
Rated 5.0 out of 5.0 by After over 20 yrs traveling, my best Hotel Experience ever! Great Location, beautiful surroundings, convenient to meals shopping and airport. The staff was extremely diligent at making me at home, recognizing my platinum status and with perks to reward me for being a loyal customer. Ellen at the front desk was amazing! Nice hospitality with hors'deuves and drinks at night. Excellent Room. All around the best hotel experience I've had in over 20 years of traveling! September 22, 2013
Rated 4.0 out of 5.0 by Very nice room We had a great time and they made sure we had a safe protected place for our motorcycles. September 16, 2013
Rated 5.0 out of 5.0 by Great Hotel Have stayed her several times and highly recommend both families and business travelers. September 11, 2013
Rated 5.0 out of 5.0 by First Choice in Grand Rapids I travel to GR every few months and this HI Express is my first choice. It is the best value and the staff is outstanding. I appreciate the microwave and refrigerator and sofa area I can work on just like home in the rooms. The manager's reception is also an appreciated extra. The first few times I did get turned around when coming from the west but I have now figured out the quickest way to get there. September 8, 2013
Rated 5.0 out of 5.0 by Nice pool for kids. My son liked the pool. I wish there were more conveniences like a restaurant, bar, room service etc. September 7, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service! Made my travel relaxing and welcoming. Extra thumbs up on service. The Manager of the hotel and the staff was very hospitable and treated me as if I was a special guest at their own home. Very friendly and professional, made my stay comfortable. September 6, 2013
Rated 5.0 out of 5.0 by Good clean rooms. Small water park is great for families with kids. Good clean rooms. Small water park is great for families with kids. Would stay again if visiting the area. September 5, 2013
Rated 5.0 out of 5.0 by Great Family Destination This was a great family destination for my kids. The staff at the desk was genuinely friendly and courteous. The room was beautiful and very clean. Our stay was all together pleasant. The location of my room was a bit disturbing in the early morning hours. I had the room the desk and office so i heard all the early staff commotion and rustling while preparing for the day. That was just a minor inconvenience. I think you could save money on your lifeguards if all they are going to do is text on their phones the entire time. The slide is great, but what is the point of the person at the top? I had to watch when to go after the person before. The young man told me I could go right after the kid before me. I knew that wasn't possible. If they are not texting, they make you feel uncomfortable as they stare at you with resentment because it is your fault they have to sit there. I liked it better when the one young lady with long blond hair at least walked around but kept an eye on the kids. Over all, love your hotel and raved over it with all my co-workers and friends. My 6 yr old said it was more fun than Great wolf lodge! The cookies were a nice touch:) We plan to return, thank you for a great experience. it ended a perfect summer. September 4, 2013
Rated 4.0 out of 5.0 by Water Park Water Park was very nice, but the lifegaurds did not inforce the rules equally with all members in the pool area within the days of my stay. September 3, 2013
Rated 5.0 out of 5.0 by Hidden Gem of Grand Rapids...exceeds expectations We fell in LOVE with this hotel, staff and aquatic center. The staff is very friendly, helpful and just so nice, we have gone here 4 times this summer and it is like coming home. The pool area is the perfect size...not to big (large indoor water parks can be very loud and crowded),and my kiddo had enough to do to entertain for hours. The rooms are slightly larger then the other hotels in the same price range making the stay very comfortable. The beds, bedding and pillows are awesome, we even ended up buying a pillow to take home. The location is convenient to all Grad Rapids has to offer. Breakfast has a lot of choices and the hotel is very clean. We can not wait to go back and are already planning our next visit. August 29, 2013
Rated 5.0 out of 5.0 by Relaxing and Fun for the kids Stayed at this Holiday Inn for the water park so our children could play. It is the perfect size for little ones. Our toddlers could play easily with all the equipment--and the best part is there is still a pool (rather small, but there!) and a hot tub for adults. Found this hotel to be incredibly clean, very comfortable beds, and a relaxing getaway for the entire family. Will be back for sure as a mid-winter fun spot for the kids! August 28, 2013
Rated 5.0 out of 5.0 by Very courteous staff There was a problem with the booking of our room. I asked for a room for both Fri and Sat nights and I was only booked for one night. After arriving the front desk staff and I figured out the problem. The desk staff went above and beyond to make the situation work for us even though they were literally book solid. I appreciate all the extra effort the desk staff put into correcting the situation and we had a wonderful stay for both Friday and Saturday nights and we were able to stay with the rest of our soccer team. The main thing that stuck out to me about this hotel was the VERY courteous, polite and helpful staff. Everyone employed by the hotel from the kitchen staff for breakfast, life guards, house keeping to desk staff really made everyone in our room feel welcomed and appreciated. August 28, 2013
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