Rated 4.2 out of 5 by 211
Rated 5.0 out of 5.0 by NorthernMI29 Comfortable bed and great stay!
This was a great place to stay, and very easy to find of the exit. Our children (6
June 20, 2014
Rated 5.0 out of 5.0 by Scuba Lou HOliday Inn Express with inside water park
The hotel was nice, The in house pizzeria was convenient however they only opened at 5:30 p.m. and we were there on the weekend. They should open earlier on Friday through Sunday.
June 18, 2014
Rated 4.0 out of 5.0 by SGT2020 Good overall stay
This Holiday Inn Express location is very typical of the ones I've stayed at across the US. The room I got appeared to be a bit dated. Carpet a bit worn, nicks and scratches on the furniture. It's not bad though. One of the few disappointments I have with this location is that I was given the smallest room on the floor. Not big enough to fit a small couch to relax on. As an IHG Platinum member staying there for 5 nights, I was expecting something a little bigger. The free water park admission was a nice bonus. Faster than average internet speed. Standard breakfast. Good overall stay.
June 16, 2014
Rated 4.0 out of 5.0 by twxi nice place
reasonable rates and good service. location a little tough.
June 12, 2014
Rated 5.0 out of 5.0 by Marnay78 Thank you
I was very much pleased with the cleanliness and comfort of my stay, from the guest room to the lobby.
June 12, 2014
Rated 5.0 out of 5.0 by Mr Moose Good Location, Clean Rooms
This hotel was close to my business appointments and was easy to get to. The Staff (both Lindsay and Lindsey) were helpful and friendly.
June 11, 2014
Rated 5.0 out of 5.0 by KCRad Easy access and very Clean
I found the room and hotel in general to be very clean and fresh ....secure and easy to get to for business needs in Wayland.
June 9, 2014
Rated 1.0 out of 5.0 by J2424 Not the best experience
Probably will not stay at a Holiday Inn Express ever again based on this stay
June 5, 2014
Rated 5.0 out of 5.0 by upnorthgrandma Great service, comfortable room
My husband and I enjoyed our stay even though we were in Grand Rapids for medical tests. Lindsay K at the desk when we checked in was so helpful and made us feel at ease. She made sure our room was close to the elevator and was helpful with finding us delivery service for meals. You can't ask for more from a hotel than great rooms and awesome help like her.
June 3, 2014
Rated 5.0 out of 5.0 by SAU-HYD NIce and Comfortable
Neat, Clean and fresh guest rooms. Very nice place to stay around Byron Center, MI
June 3, 2014
Rated 5.0 out of 5.0 by Mr Moose Friendly Front desk agent
Lindsey did a great job welcoming me and helping me make further reservations. She was also helpful on a restaurant reccomendation
May 30, 2014
Rated 3.0 out of 5.0 by Tenbucks Needs to Step It Up
Checked in on a Sunday about dinner time. Didn't know it was a waterpark as well. Kids running around the hallways. Got to my room and first thing I noticed was the bed. The mattress was more bowed in the middle than and I have seen in a while. Half dozen long black strands of hair on bathroom floor and shower walls.Breakfast did not have any yogurt or bananas, but did have some dried up egg things that I believe were cheese omelets. They were stuck to the plastic tray. Second morning they had a guy making omelets to order which was a little better. manager's reception featured Bud Lite bottles at about 50 degrees and a pan of some kind of hash. Location not really close to any restaurants except fast food. The staff was nice, but overall location won't make my repeat list.
May 16, 2014
Rated 5.0 out of 5.0 by MichiganMatt Includes a small Waterpark
We stay here the weekend of 5/9 through 5/11 and had a great time.
They have the typical Holiday Inn Express breakfast but they also had powdered mini-doughnuts and mini-cinnamon rolls in addition to everything else.
They have a small water-park that was perfect for my two year old daughter. There is 1 slide for the bigger kids and I went down it a few time and it was fun. I was thinking there would be a big line for the slide but that was true only when it opened at 10:00am on Sunday, after 20 minutes there was almost no wait. There was a ALOT of kids there over the weekend and at time the hallway was a little loud with kid noises, probably not as big of a problem in the middle of the week.
Rooms were clean and a nice size. Overall a good experience.
May 14, 2014
Rated 3.0 out of 5.0 by VjofSanAntonio Below par for a IHG grp hotel
Having stayed in other IHG group hotels like crowne, staybridge hotels, Holiday Inn is a below par hotel.
Room is ok, AC makes too much noise, not even a water bottle is provided, Wi-Fi is slow.
If u r a veggie, don't even plan to go for the breakfast coz other microwaveable oatmeal nothing fit for a breakfast wud be provided (muffins n doughnuts r not for breakfast as per me). After probably asking the lady in the pantry few times finally got a cheese omelet and my kids were sick of waiting.
May 12, 2014
Rated 5.0 out of 5.0 by Nicole121 Simply Amazing!
Amazing hotel! Very friendly staff, very clean rooms! Great stay, I will be back!
May 12, 2014
Rated 1.0 out of 5.0 by ceme honeymoon nightmare
went there for our honeymoon with our daughter and we did not have a good time. There was a group there that played knock knock ditch on our door numerous times, kids creaming in the halls, and out of control people in the pool area. I did not feel safe with my daughter more than 2 feet away from me.
May 7, 2014
Rated 4.0 out of 5.0 by Trevor 5 Great location and friendly staff.
I am a repeat visitor to this property and I value their consistent quality service.
May 4, 2014
Rated 4.0 out of 5.0 by NDG75 Lovely hotel but cold pool
This is not our first stay with the hotel. Staff attitude has definitely improved and they were really friendly. However, the swimming pool is still extremely cold. The water in the kiddie area is an acceptable temperature but the large pool is so cold my son's lips turned blue shortly after entering. On this current visit and all previous visits this has been a problem. It has been so cold we have been unable to use the pool on any of our visits.
May 1, 2014
Rated 5.0 out of 5.0 by MichiganKen44 Sheets
The sheets for the pull out bed were gross and disgusting. There was hair all over them from a previous occupant. The hotel was great about bringing me new sheets but those should have been checked before hand.
April 30, 2014
Rated 2.0 out of 5.0 by JRobb too many kids!
We made the mistake of staying in this hotel at the beginning of spring break and on a weekend. This property has a water park. There were hundreds of kids everywhere. Even though 'quiet time' begins at 10:00 pm -- the noise didn't subside until close to 11:00pm. We love staying at Holiday Inn Express hotels, and this one was very clean. But so many kids running around made the stay less than comfortable. We will never stay in another Holiday Inn that has a water park!
April 23, 2014
Rated 5.0 out of 5.0 by Grammy 2111978 Spring Break - 2014
The room was great (loft suite) - the kids LOVED it!!! The pool was awesome and the staff was friendly, patient, and responsive. A definite come-back is in the future.
April 15, 2014
Rated 4.0 out of 5.0 by Sleepless in Grand Rapids Everything great but the bed.
We had a wonderful time in the pool area and loved the evening activities for the kids, especially the Magic Show. The beds were very uncomfortable in our room but may be different in other rooms. My credit card was authorized twice accidentally but it did to back on my debit card fairly quickly. We would probly stay again as long we had a different room with better beds.
April 9, 2014
Rated 3.0 out of 5.0 by dieman Room size good, sleep quality so so
I chose the wrong week to stay based on the indoor water park and the beginning of spring break colliding. Children running up and down the halls till late, during the managers reception (that I thought was primarily for business travelers) children were reaching into the food and chips with their hands without any parental intervention. I spoke to the front desk about it and was given the impression that there was nothing they could do about it. I passed and ordered a pizza and stayed in my room to avoid the noise, mess and disorderly guests.
April 4, 2014
Rated 4.0 out of 5.0 by FSW57 Great place for weekend with the kids
Our kids (6 & 8) loved the water-park. They couldn't get enough of the slides and fountains.
The hotel is close to a lot of the local attractions. The public museums and Meijer Butterfly Garden are all with in 15 minutes.
The only down side was the mattress on the bed. The pullout couch was more comfortable then the bed.
April 2, 2014
Rated 3.0 out of 5.0 by bmoran Unorganized and broken!
Although check in was at 4 pm, I had called and asked if my room was ready and was told I could check in early. Upon arriving, I learned my room was not ready, and had to stand in the lobby holding my luggage (no luggage carts) for over 30 minutes, with 5 kids!
Upon arriving to our room, the toilet handle in the main bathroom didn't work and would not flush, there was no HOT water, and there were only 2 bath towels for a suite.
In my suite, there were two pull out sofas, which the kids said were comfortable, but were very difficult and heavy to unfold. I requested a roll away bed when I made my reservations, only to be told upon checking in that there were none available.
The water-park was small, but fun for the kids (under 12 suggested). Posted times for opening in the morning was 10 am, and the slide wasn't available until almost 10:30, with an 11 am check out time it was very displeasing to my family. Unfortunately, the radio was so loud, I could barely talk to my children, or my partner.
I had requested some extra blankets, and was provided with one, and an overabundance of sheets and pillow cases.
The front desk staff spent more time chatting with the lifeguards and other workers that I felt "customers being a priority" was not the company policy at this location.
March 13, 2014
Rated 5.0 out of 5.0 by MSPITA Great water park
This is the second year my family has enjoyed this facility. There were 7 adults and 9 children ages ranging from 19 down to 15 months. The kids played hard and slept well. We dined at the new pizza parlor. The pizza was great! All in all we all had a fantastic winter escape! We will be back again next year! Thank you for a very nice time.
March 7, 2014
Rated 5.0 out of 5.0 by Grandma Lynn Great Get Away for young ones
We took the Family for a Christmas Gift. We had 4 rooms total. I made reservations together and we were all close by to each other except 1 room which they fixed when we got there. The elevators, stairwells and Water park pools were also very convenient with a 6 yr. old and 2-4 yr olds Nice break from our Winter Wonderland. Breakfast to make everyone happy (10 in all) which as Grandma knows is not a easy thing. Very helpful and happy staff.
March 1, 2014
Rated 5.0 out of 5.0 by strawbry4 Great night away!
We took our family here to get away, we have had cabin fever from this winter adn wanted something close to home, not too big (kids are 5 and 2) and not too expensive. We were so impressed with your facility! The room was great, with the mini fridge and microwave. Plenty of room too! The splash area was perfect size and our kids loved it! We ordered pizza from romans and that was so convenient! The Magician added a fun touch too and we didn't even know that was offered when booking! And to top it off breakfast was awesome! So much variety in food, and the staff was there making sure everything was stocked and tables were cleaned and cleared for guests. We will be back for sure!
February 26, 2014
Rated 4.0 out of 5.0 by Jenn9876 Family fun with water
The hotel staff was very friendly from the front desk to the breakfast staff. The room was clean with a very comfy bed. I thought with our room being so close to an exit it would be noisy but it was surprisingly quite. The pool was great for my 4 and 2 year olds however with the work that was being done in the pool area the worker kept opening the door to the outside and with the lovely michigan weather it was really a cold blast of air, more than once. But overall it was a great night out with the kids.
February 25, 2014
Rated 5.0 out of 5.0 by UniStay Great Hotel But...
Everything was great until I had to use the iron. Ironing board was a miniature with a regular size cover. Difficult to get my clothes ready. I would not hesitate to stay here again though.
February 24, 2014