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Rated 4.2 out of 5 by 236 reviewers.
Rated 5.0 out of 5.0 by Good Location, Clean Rooms This hotel was close to my business appointments and was easy to get to. The Staff (both Lindsay and Lindsey) were helpful and friendly. June 11, 2014
Rated 5.0 out of 5.0 by Easy access and very Clean I found the room and hotel in general to be very clean and fresh ....secure and easy to get to for business needs in Wayland. June 9, 2014
Rated 1.0 out of 5.0 by Not the best experience Probably will not stay at a Holiday Inn Express ever again based on this stay June 5, 2014
Rated 5.0 out of 5.0 by Great service, comfortable room My husband and I enjoyed our stay even though we were in Grand Rapids for medical tests. Lindsay K at the desk when we checked in was so helpful and made us feel at ease. She made sure our room was close to the elevator and was helpful with finding us delivery service for meals. You can't ask for more from a hotel than great rooms and awesome help like her. Thanks Lindsay! June 3, 2014
Rated 5.0 out of 5.0 by NIce and Comfortable Excellent staff. Neat, Clean and fresh guest rooms. Very nice place to stay around Byron Center, MI June 3, 2014
Rated 5.0 out of 5.0 by Friendly Front desk agent Lindsey did a great job welcoming me and helping me make further reservations. She was also helpful on a restaurant reccomendation May 30, 2014
Rated 3.0 out of 5.0 by Needs to Step It Up Checked in on a Sunday about dinner time. Didn't know it was a waterpark as well. Kids running around the hallways. Got to my room and first thing I noticed was the bed. The mattress was more bowed in the middle than and I have seen in a while. Half dozen long black strands of hair on bathroom floor and shower walls.Breakfast did not have any yogurt or bananas, but did have some dried up egg things that I believe were cheese omelets. They were stuck to the plastic tray. Second morning they had a guy making omelets to order which was a little better. manager's reception featured Bud Lite bottles at about 50 degrees and a pan of some kind of hash. Location not really close to any restaurants except fast food. The staff was nice, but overall location won't make my repeat list. May 16, 2014
Rated 5.0 out of 5.0 by Includes a small Waterpark We stay here the weekend of 5/9 through 5/11 and had a great time. They have the typical Holiday Inn Express breakfast but they also had powdered mini-doughnuts and mini-cinnamon rolls in addition to everything else. They have a small water-park that was perfect for my two year old daughter. There is 1 slide for the bigger kids and I went down it a few time and it was fun. I was thinking there would be a big line for the slide but that was true only when it opened at 10:00am on Sunday, after 20 minutes there was almost no wait. There was a ALOT of kids there over the weekend and at time the hallway was a little loud with kid noises, probably not as big of a problem in the middle of the week. Rooms were clean and a nice size. Overall a good experience. May 14, 2014
Rated 3.0 out of 5.0 by Below par for a IHG grp hotel Having stayed in other IHG group hotels like crowne, staybridge hotels, Holiday Inn is a below par hotel. Room is ok, AC makes too much noise, not even a water bottle is provided, Wi-Fi is slow. If u r a veggie, don't even plan to go for the breakfast coz other microwaveable oatmeal nothing fit for a breakfast wud be provided (muffins n doughnuts r not for breakfast as per me). After probably asking the lady in the pantry few times finally got a cheese omelet and my kids were sick of waiting. May 12, 2014
Rated 5.0 out of 5.0 by Simply Amazing! Amazing hotel! Very friendly staff, very clean rooms! Great stay, I will be back! May 12, 2014
Rated 1.0 out of 5.0 by honeymoon nightmare went there for our honeymoon with our daughter and we did not have a good time. There was a group there that played knock knock ditch on our door numerous times, kids creaming in the halls, and out of control people in the pool area. I did not feel safe with my daughter more than 2 feet away from me. May 7, 2014
Rated 4.0 out of 5.0 by Great location and friendly staff. I am a repeat visitor to this property and I value their consistent quality service. May 4, 2014
Rated 4.0 out of 5.0 by Lovely hotel but cold pool This is not our first stay with the hotel. Staff attitude has definitely improved and they were really friendly. However, the swimming pool is still extremely cold. The water in the kiddie area is an acceptable temperature but the large pool is so cold my son's lips turned blue shortly after entering. On this current visit and all previous visits this has been a problem. It has been so cold we have been unable to use the pool on any of our visits. May 1, 2014
Rated 5.0 out of 5.0 by Sheets The sheets for the pull out bed were gross and disgusting. There was hair all over them from a previous occupant. The hotel was great about bringing me new sheets but those should have been checked before hand. April 30, 2014
Rated 2.0 out of 5.0 by too many kids! We made the mistake of staying in this hotel at the beginning of spring break and on a weekend. This property has a water park. There were hundreds of kids everywhere. Even though 'quiet time' begins at 10:00 pm -- the noise didn't subside until close to 11:00pm. We love staying at Holiday Inn Express hotels, and this one was very clean. But so many kids running around made the stay less than comfortable. We will never stay in another Holiday Inn that has a water park! April 23, 2014
Rated 5.0 out of 5.0 by Spring Break - 2014 The room was great (loft suite) - the kids LOVED it!!! The pool was awesome and the staff was friendly, patient, and responsive. A definite come-back is in the future. April 15, 2014
Rated 4.0 out of 5.0 by Everything great but the bed. We had a wonderful time in the pool area and loved the evening activities for the kids, especially the Magic Show. The beds were very uncomfortable in our room but may be different in other rooms. My credit card was authorized twice accidentally but it did to back on my debit card fairly quickly. We would probly stay again as long we had a different room with better beds. April 9, 2014
Rated 3.0 out of 5.0 by Room size good, sleep quality so so I chose the wrong week to stay based on the indoor water park and the beginning of spring break colliding. Children running up and down the halls till late, during the managers reception (that I thought was primarily for business travelers) children were reaching into the food and chips with their hands without any parental intervention. I spoke to the front desk about it and was given the impression that there was nothing they could do about it. I passed and ordered a pizza and stayed in my room to avoid the noise, mess and disorderly guests. April 4, 2014
Rated 4.0 out of 5.0 by Great place for weekend with the kids Our kids (6 & 8) loved the water-park. They couldn't get enough of the slides and fountains. The hotel is close to a lot of the local attractions. The public museums and Meijer Butterfly Garden are all with in 15 minutes. The only down side was the mattress on the bed. The pullout couch was more comfortable then the bed. April 2, 2014
Rated 3.0 out of 5.0 by Unorganized and broken! Although check in was at 4 pm, I had called and asked if my room was ready and was told I could check in early. Upon arriving, I learned my room was not ready, and had to stand in the lobby holding my luggage (no luggage carts) for over 30 minutes, with 5 kids! Upon arriving to our room, the toilet handle in the main bathroom didn't work and would not flush, there was no HOT water, and there were only 2 bath towels for a suite. In my suite, there were two pull out sofas, which the kids said were comfortable, but were very difficult and heavy to unfold. I requested a roll away bed when I made my reservations, only to be told upon checking in that there were none available. The water-park was small, but fun for the kids (under 12 suggested). Posted times for opening in the morning was 10 am, and the slide wasn't available until almost 10:30, with an 11 am check out time it was very displeasing to my family. Unfortunately, the radio was so loud, I could barely talk to my children, or my partner. I had requested some extra blankets, and was provided with one, and an overabundance of sheets and pillow cases. The front desk staff spent more time chatting with the lifeguards and other workers that I felt "customers being a priority" was not the company policy at this location. March 13, 2014
Rated 5.0 out of 5.0 by Great water park This is the second year my family has enjoyed this facility. There were 7 adults and 9 children ages ranging from 19 down to 15 months. The kids played hard and slept well. We dined at the new pizza parlor. The pizza was great! All in all we all had a fantastic winter escape! We will be back again next year! Thank you for a very nice time. March 7, 2014
Rated 5.0 out of 5.0 by Great Get Away for young ones We took the Family for a Christmas Gift. We had 4 rooms total. I made reservations together and we were all close by to each other except 1 room which they fixed when we got there. The elevators, stairwells and Water park pools were also very convenient with a 6 yr. old and 2-4 yr olds Nice break from our Winter Wonderland. Breakfast to make everyone happy (10 in all) which as Grandma knows is not a easy thing. Very helpful and happy staff. March 1, 2014
Rated 5.0 out of 5.0 by Great night away! We took our family here to get away, we have had cabin fever from this winter adn wanted something close to home, not too big (kids are 5 and 2) and not too expensive. We were so impressed with your facility! The room was great, with the mini fridge and microwave. Plenty of room too! The splash area was perfect size and our kids loved it! We ordered pizza from romans and that was so convenient! The Magician added a fun touch too and we didn't even know that was offered when booking! And to top it off breakfast was awesome! So much variety in food, and the staff was there making sure everything was stocked and tables were cleaned and cleared for guests. We will be back for sure! February 26, 2014
Rated 4.0 out of 5.0 by Family fun with water The hotel staff was very friendly from the front desk to the breakfast staff. The room was clean with a very comfy bed. I thought with our room being so close to an exit it would be noisy but it was surprisingly quite. The pool was great for my 4 and 2 year olds however with the work that was being done in the pool area the worker kept opening the door to the outside and with the lovely michigan weather it was really a cold blast of air, more than once. But overall it was a great night out with the kids. February 25, 2014
Rated 5.0 out of 5.0 by Great Hotel But... Everything was great until I had to use the iron. Ironing board was a miniature with a regular size cover. Difficult to get my clothes ready. I would not hesitate to stay here again though. February 24, 2014
Rated 5.0 out of 5.0 by 5 star value for less price I travel a lot all over west Michigan and have not found a Holiday Inn Express with great hospitality I receive the moment I walk in the door. Managers reception in the evening is awesome and the breakfast bar is awesome as well. I would highly recommend this hotel to friends and colleagues. February 23, 2014
Rated 5.0 out of 5.0 by Can't compliment enough We treated 6 beloved little ones to an overnight stay for fun. Ages 2-10. The staff was amazing! There were so many little children it was total chaos, but in a good way. From the front desk, to housekeeping, to pool attendants, ALL were pleasant and gracious. We expected tons of noise at night, but were happily surprised to not hear doors slamming, screaming or running and we all slept very well in the 2 rooms we had. Breakfast buffet had many choices and plentiful supply for the huge demand for breakfast from a fully loaded hotel. We all enjoyed our stay and will definitely return. On a side note, the front desk manager, Lindsay was AMAZING! You will do well to keep her in your employ! February 17, 2014
Rated 4.0 out of 5.0 by Great Time!! This is the 2nd time we have stayed at this hotel with our 2 little ones. Being that they are young & we needed 2 pack n plays for them, the staff was more than willing to upgrade our room for us so that we could have more space. I was very happy with the staff, they were willing to do anything we needed, they were all very pleasant & it was a pleasure to be able to stay there. Thank you very much!!! :) The kiddos LOVED the water play area, it was just perfect for them. The water was a little much at first so the staff was more than happy to turn it off so they could enjoy the slide without the water running/spraying since we were the only ones in the pool area at that time. It was awesome! February 10, 2014
Rated 5.0 out of 5.0 by Great place Staff went out of their way. Waterpark was great. Breakfast was well above what I expected. Room was clean. I am not sure if our neighbors got much rest though due to my two year old waking up many times during the night. February 7, 2014
Rated 4.0 out of 5.0 by Spacious comfortable room. Nice water park. I usually stay at Holiday Inn and enjoy the spacious room and comfortable beds. Staff is always very pleasant. I especially like this Holiday Inn because of its close proximity to family and the water park for my grandson. February 5, 2014
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