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Rated 4.2 out of 5 by 212 reviewers.
Rated 5.0 out of 5.0 by Great family time We spent the night with our kids and grandkids. We were able to get rooms together which was nice. The pool was great. We also enjoyed a magic show. Very good breakfast the next day. Very enjoyable stay! November 14, 2013
Rated 5.0 out of 5.0 by overall experience I've been to a lot of different hotels but I gotta say this is one of the best I've been to. Starting from the front desk with great customer service to your rooms with great housekeepers willing to help you. the pool area for the kids and adults are excellent and breakfast they give you is a plus when most of the hotels this type will charge you for your breakfast but not this one.they are striving to stay one above the other Hotels in West Michigan as an excellent hotel thank you very much for the staff at Holiday Inn Holiday Inn Express I'll keep going back to you November 6, 2013
Rated 2.0 out of 5.0 by Not family friendly The pool was so cold you could not even enjoy it. The hot tub is now adults only and children can not even touch it with out getting yelled at. The manager is uncaring and takes no responsibility and just blames others. October 30, 2013
Rated 5.0 out of 5.0 by Great Stay!! Comfortable bed. Very clean! Lots of space! Refrigerator did not freeze our food, but kept it at a great temperature. Quiet room and we definitely would stay here again. Thank you! October 30, 2013
Rated 4.0 out of 5.0 by Family getaway Very nice place to stay. Staff was terrific. Furniture in the room was old and the 3 drawer chest was past it's prime. Opening the top drawer caught the next two and was almost impossible to open. October 30, 2013
Rated 4.0 out of 5.0 by Nice Family Based Hotel My family enjoyed the water park in the hotel. It was not a big water park but just enough fun for a weekend gateaway!! Great deal for the money!! October 30, 2013
Rated 5.0 out of 5.0 by LOVED THIS HOTEL! We visited had stayed before but this time was better. Great room and wonderful beds!! The water park rocks for our younger little ones ( 7,5,3) and we had friends from the city come for a few hours to use it along with my brother (and family)who stayed a night too, just do a swim. Would highly recommend this place if you are visiting GR! October 30, 2013
Rated 5.0 out of 5.0 by GR water park Holiday inn Nice family hotel. Very busy with families especially on the weekend because of the water park. Rooms comfortable staff, very nice, helpful. October 29, 2013
Rated 5.0 out of 5.0 by Overall Great Experience Spent the weekend at this Hotel. Great Service, Staff, Rooms very clean. Had small issue with floor from room above us squeaking loud enough to keep me awake until 130 am. Tv also made a high pitched hum when volume was over 13. Housekeeping did great job with room but needed to work on the weight room which was overall dirty. Overall good stay though. Breakfast had a variety and we didn't go away hungry. October 23, 2013
Rated 2.0 out of 5.0 by Not what I was hoping for There were a ton of pool rules, it was hard to have fun in the pool area. The water was cold. There was not a good place to have food/drink outside of your room with a group of people. The breakfast area was too small/not enough seating, we had to stand to eat with a family of 5 or go back to our room. The pool was not as big as we had hoped for our kids to swim and play. October 23, 2013
Rated 5.0 out of 5.0 by Amazing Family Hotel We had an amazing time during our stay over the weekend. We wanted to take a mini-vacation with the kids and the Holiday Inn Express South was the perfect place. We arrived a few hours before check in and were able to use the pool/slide area until our room was ready. When we got to our room it was spotless and smelled clean. The entire hotel was modern and kept up nicely. The staff were really welcoming and helpful the entire time. My kids had a great time with the surprise magic show Saturday night and the hotel staff even gave them ice cream sandwiches at the end of the show!! The indoor water slide was a blast and the pool room was big enough for the kids to play for hours but small enough for me to see them at all times. We will definitely be back to the Holiday Inn Express South for our bi-monthly mini- vacations!!! October 23, 2013
Rated 4.0 out of 5.0 by More than expected! Great service, location and property too! Will absolutely recommend to others when they come into Grand Rapids. October 21, 2013
Rated 5.0 out of 5.0 by wedding and reception Loved it!!! So convenient to have the wedding reception across the parking lot!!! Everything was great!!! October 14, 2013
Rated 1.0 out of 5.0 by Gross! My kids and I stayed a night at this hotel because it had a pool and waterpark. The main slide was closed during our stay and there was a huge hair ball floating in the hot tub as well as ants surrounding it. When we left the pool area without enjoying ourselves, we had to walk through soap foam on the floor as they were cleaning the carpet. It was disgusting. I told the front desk about our experience and they gave me a $50 credit off our next stay, which we won't be using. Gross October 10, 2013
Rated 5.0 out of 5.0 by Felt like home away from home! Every aspect... welcome room care breakfast ...all made us feel very welcome and cared for. I could tell that even the furnishings had been thought through for best comfort and lasting life. The bed was especially comfortable! Mostly thanks to all of the personnel who were very gracious and welcoming!! October 8, 2013
Rated 5.0 out of 5.0 by Awesome Stay. My wife, 7 yr old daughter & I stayed Sat. night in the Executive room and had a great time. Newer Hotel so the rooms were very clean and comfortable. Loved the memory foam King size bed. We all enjoyed the Big Dip Water park. Very clean, comfortable & well maintained. The Life guards were very friendly & the water slide was a blast. I bet my daughter went down 50 times. To our surprise they had a magician for about 45 min. He put on a good show for an amateur and it was free with ice cream sandwiches to boot. The breakfast was amazing. Never seen such a variety for a continental breakfast before. Can't wait to come back. . October 4, 2013
Rated 5.0 out of 5.0 by Excellent customer service The staff was extremely helpful with all aspects of our stay. The manager provided our children with ice cream bars several times during the 2 day stay. Magic show was a huge hit with the kids. Although the waterpark is not huge by Michigan standards, we had a great time. The slide was great for the kids and hot tub for the parents! October 2, 2013
Rated 5.0 out of 5.0 by Excellent stay I brought my niece here with me for her birthday, and we both equally enjoyed it. I had some issues with the night time front desk person (she never once recognized me as a IHG platinum member, and she gave me a hard time for wanting a late check-out), but they were addressed by the hotel manager the next day. My niece and I loved the water park. It was small, but lots of fun. The area isn't the best around the hotel, but the mall and great food options weren't too far. The beds were absolutely amazing! In fact, I'm trying to find where I can purchase those mattresses! Very quiet hotel, except when the cleaning crew came through early in the morning. They were really unnecessarily loud. All and all it was a great trip, and I'd go back in a heart beat! October 1, 2013
Rated 5.0 out of 5.0 by Excellant accomadation Excellant front desk staff Everything was very comfortable and the friendliness of the staff at the front desk makes a stay better from the beginning October 1, 2013
Rated 5.0 out of 5.0 by Beautiful Rooms Out of ten nights in hotels this was by far the nicest. Friendly staff that was very concerned with the quality of our stay. The room was.absolutely spotless. In fact it felt like we were the first guests to ever stay in the room. Great place! September 30, 2013
Rated 5.0 out of 5.0 by Treated right The front desk person who greeted me upon arrival wanted to know if I required assistance with moving my recliner into the room. I travel with a zero gravity recliner due to a hip issue and I was impressed that he would ask me about arrangements right off the bat. From what I heard from the Board in charge of conference arrangements the staff at the hotel was great to work with and made life easier for them to oversee the programs and enjoy themselves too. While I did not use the water park features it looked like it was a popular spot for kids and families. Our room was very spacious, with plenty of outlets which was appreciated since we had laptops, phone chargers and battery chargers for camera gear (we were attending a state photographers conference). The conference center while a separate facility was so close by and easy to get to and spacious enough for our needs. I would definitely recommend this hotel for anyone needing a site to host a conference. The hotel staff was A+. September 30, 2013
Rated 4.0 out of 5.0 by Bed from Heaven This was the most comfortable bed and pillows I have ever encountered in a hotel. I wish all the other Holiday Inn Express would follow their lead. September 30, 2013
Rated 5.0 out of 5.0 by GREAT place to stay! We planned a state wide convention at this location along with their convention facilities at Cross Roads Conference Center. The staff went above and beyond our expectations with every thing that they did. The hotel was accommodating, the facility was perfect, and the food was fantastic. We couldn't have asked for better service from everyone on the staff. By far one of the BEST convention experiences I have had when dealing with facilities and hotels. I would recommend this location to everyone. September 27, 2013
Rated 1.0 out of 5.0 by Stay in Grand Rapids I have written to the management and have not received any acknowledgement back now that several days have gone by. I won't stay at this Holiday Inn again. September 23, 2013
Rated 5.0 out of 5.0 by After over 20 yrs traveling, my best Hotel Experience ever! Great Location, beautiful surroundings, convenient to meals shopping and airport. The staff was extremely diligent at making me at home, recognizing my platinum status and with perks to reward me for being a loyal customer. Ellen at the front desk was amazing! Nice hospitality with hors'deuves and drinks at night. Excellent Room. All around the best hotel experience I've had in over 20 years of traveling! September 22, 2013
Rated 4.0 out of 5.0 by Very nice room We had a great time and they made sure we had a safe protected place for our motorcycles. September 16, 2013
Rated 5.0 out of 5.0 by Great Hotel Have stayed her several times and highly recommend both families and business travelers. September 11, 2013
Rated 5.0 out of 5.0 by First Choice in Grand Rapids I travel to GR every few months and this HI Express is my first choice. It is the best value and the staff is outstanding. I appreciate the microwave and refrigerator and sofa area I can work on just like home in the rooms. The manager's reception is also an appreciated extra. The first few times I did get turned around when coming from the west but I have now figured out the quickest way to get there. September 8, 2013
Rated 5.0 out of 5.0 by Nice pool for kids. My son liked the pool. I wish there were more conveniences like a restaurant, bar, room service etc. September 7, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service! Made my travel relaxing and welcoming. Extra thumbs up on service. The Manager of the hotel and the staff was very hospitable and treated me as if I was a special guest at their own home. Very friendly and professional, made my stay comfortable. September 6, 2013
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