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Rated 4.2 out of 5 by 225 reviewers.
Rated 5.0 out of 5.0 by Excellent stay I brought my niece here with me for her birthday, and we both equally enjoyed it. I had some issues with the night time front desk person (she never once recognized me as a IHG platinum member, and she gave me a hard time for wanting a late check-out), but they were addressed by the hotel manager the next day. My niece and I loved the water park. It was small, but lots of fun. The area isn't the best around the hotel, but the mall and great food options weren't too far. The beds were absolutely amazing! In fact, I'm trying to find where I can purchase those mattresses! Very quiet hotel, except when the cleaning crew came through early in the morning. They were really unnecessarily loud. All and all it was a great trip, and I'd go back in a heart beat! October 1, 2013
Rated 5.0 out of 5.0 by Excellant accomadation Excellant front desk staff Everything was very comfortable and the friendliness of the staff at the front desk makes a stay better from the beginning October 1, 2013
Rated 5.0 out of 5.0 by Beautiful Rooms Out of ten nights in hotels this was by far the nicest. Friendly staff that was very concerned with the quality of our stay. The room was.absolutely spotless. In fact it felt like we were the first guests to ever stay in the room. Great place! September 30, 2013
Rated 5.0 out of 5.0 by Treated right The front desk person who greeted me upon arrival wanted to know if I required assistance with moving my recliner into the room. I travel with a zero gravity recliner due to a hip issue and I was impressed that he would ask me about arrangements right off the bat. From what I heard from the Board in charge of conference arrangements the staff at the hotel was great to work with and made life easier for them to oversee the programs and enjoy themselves too. While I did not use the water park features it looked like it was a popular spot for kids and families. Our room was very spacious, with plenty of outlets which was appreciated since we had laptops, phone chargers and battery chargers for camera gear (we were attending a state photographers conference). The conference center while a separate facility was so close by and easy to get to and spacious enough for our needs. I would definitely recommend this hotel for anyone needing a site to host a conference. The hotel staff was A+. September 30, 2013
Rated 4.0 out of 5.0 by Bed from Heaven This was the most comfortable bed and pillows I have ever encountered in a hotel. I wish all the other Holiday Inn Express would follow their lead. September 30, 2013
Rated 5.0 out of 5.0 by GREAT place to stay! We planned a state wide convention at this location along with their convention facilities at Cross Roads Conference Center. The staff went above and beyond our expectations with every thing that they did. The hotel was accommodating, the facility was perfect, and the food was fantastic. We couldn't have asked for better service from everyone on the staff. By far one of the BEST convention experiences I have had when dealing with facilities and hotels. I would recommend this location to everyone. September 27, 2013
Rated 1.0 out of 5.0 by Stay in Grand Rapids I have written to the management and have not received any acknowledgement back now that several days have gone by. I won't stay at this Holiday Inn again. September 23, 2013
Rated 5.0 out of 5.0 by After over 20 yrs traveling, my best Hotel Experience ever! Great Location, beautiful surroundings, convenient to meals shopping and airport. The staff was extremely diligent at making me at home, recognizing my platinum status and with perks to reward me for being a loyal customer. Ellen at the front desk was amazing! Nice hospitality with hors'deuves and drinks at night. Excellent Room. All around the best hotel experience I've had in over 20 years of traveling! September 22, 2013
Rated 4.0 out of 5.0 by Very nice room We had a great time and they made sure we had a safe protected place for our motorcycles. September 16, 2013
Rated 5.0 out of 5.0 by Great Hotel Have stayed her several times and highly recommend both families and business travelers. September 11, 2013
Rated 5.0 out of 5.0 by First Choice in Grand Rapids I travel to GR every few months and this HI Express is my first choice. It is the best value and the staff is outstanding. I appreciate the microwave and refrigerator and sofa area I can work on just like home in the rooms. The manager's reception is also an appreciated extra. The first few times I did get turned around when coming from the west but I have now figured out the quickest way to get there. September 8, 2013
Rated 5.0 out of 5.0 by Nice pool for kids. My son liked the pool. I wish there were more conveniences like a restaurant, bar, room service etc. September 7, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service! Made my travel relaxing and welcoming. Extra thumbs up on service. The Manager of the hotel and the staff was very hospitable and treated me as if I was a special guest at their own home. Very friendly and professional, made my stay comfortable. September 6, 2013
Rated 5.0 out of 5.0 by Good clean rooms. Small water park is great for families with kids. Good clean rooms. Small water park is great for families with kids. Would stay again if visiting the area. September 5, 2013
Rated 5.0 out of 5.0 by Great Family Destination This was a great family destination for my kids. The staff at the desk was genuinely friendly and courteous. The room was beautiful and very clean. Our stay was all together pleasant. The location of my room was a bit disturbing in the early morning hours. I had the room the desk and office so i heard all the early staff commotion and rustling while preparing for the day. That was just a minor inconvenience. I think you could save money on your lifeguards if all they are going to do is text on their phones the entire time. The slide is great, but what is the point of the person at the top? I had to watch when to go after the person before. The young man told me I could go right after the kid before me. I knew that wasn't possible. If they are not texting, they make you feel uncomfortable as they stare at you with resentment because it is your fault they have to sit there. I liked it better when the one young lady with long blond hair at least walked around but kept an eye on the kids. Over all, love your hotel and raved over it with all my co-workers and friends. My 6 yr old said it was more fun than Great wolf lodge! The cookies were a nice touch:) We plan to return, thank you for a great experience. it ended a perfect summer. September 4, 2013
Rated 4.0 out of 5.0 by Water Park Water Park was very nice, but the lifegaurds did not inforce the rules equally with all members in the pool area within the days of my stay. September 3, 2013
Rated 5.0 out of 5.0 by Hidden Gem of Grand Rapids...exceeds expectations We fell in LOVE with this hotel, staff and aquatic center. The staff is very friendly, helpful and just so nice, we have gone here 4 times this summer and it is like coming home. The pool area is the perfect size...not to big (large indoor water parks can be very loud and crowded),and my kiddo had enough to do to entertain for hours. The rooms are slightly larger then the other hotels in the same price range making the stay very comfortable. The beds, bedding and pillows are awesome, we even ended up buying a pillow to take home. The location is convenient to all Grad Rapids has to offer. Breakfast has a lot of choices and the hotel is very clean. We can not wait to go back and are already planning our next visit. August 29, 2013
Rated 5.0 out of 5.0 by Relaxing and Fun for the kids Stayed at this Holiday Inn for the water park so our children could play. It is the perfect size for little ones. Our toddlers could play easily with all the equipment--and the best part is there is still a pool (rather small, but there!) and a hot tub for adults. Found this hotel to be incredibly clean, very comfortable beds, and a relaxing getaway for the entire family. Will be back for sure as a mid-winter fun spot for the kids! August 28, 2013
Rated 5.0 out of 5.0 by Very courteous staff There was a problem with the booking of our room. I asked for a room for both Fri and Sat nights and I was only booked for one night. After arriving the front desk staff and I figured out the problem. The desk staff went above and beyond to make the situation work for us even though they were literally book solid. I appreciate all the extra effort the desk staff put into correcting the situation and we had a wonderful stay for both Friday and Saturday nights and we were able to stay with the rest of our soccer team. The main thing that stuck out to me about this hotel was the VERY courteous, polite and helpful staff. Everyone employed by the hotel from the kitchen staff for breakfast, life guards, house keeping to desk staff really made everyone in our room feel welcomed and appreciated. August 28, 2013
Rated 5.0 out of 5.0 by Indoor Park We had a nice time at your facility due largley to the water park. Your staff was curtious and polite. The halls were cold. Ice cold. Not sure why but hopefully htats fixed now. We enjoyed ourselves and will be back. August 28, 2013
Rated 5.0 out of 5.0 by It was a great stay I enjoyed my stay so much that I would definitely recommend to my friends and family. Especially the water area well worth the experience. August 27, 2013
Rated 5.0 out of 5.0 by Wonderful stay & great staff We couldn't have been happier with our stay at the Grand Rapids South Holiday Inn Express. It was recommended by friends that had stayed there, and we were very impressed with the service and the facility. The lobby & rooms were very clean and nicely decorated, and the breakfast area large enough to accommodate guests. Our older grandkids LOVED the 3 story slide and the youngest had a great time in the kiddie area. We knew there wasn't a full pool and thought that might be a problem, but there was sufficient area to swim with the grandkids, which we did while the slide was open and also after it was closed. The kids were treated to ice cream by the staff shortly after checking in, and the owner/manager was very visible and even joined the staff setting out food at the complimentary breakfast. He was very friendly and hard working as was the rest of the staff, taking the time to talk with us & make our stay so enjoyable. The price was no more than it would have been at other hotels without the water park. We will definitely stay here again! August 24, 2013
Rated 5.0 out of 5.0 by Very nice mini vacation Spent 2 nights here so we could school cloths shop and the kids could have fun as well. The hotel was very clean and that is rare to find anymore. Service was nice and the kids (6) and (8) had a blast in the pool. Could not ask for more. The breakfast was perfect for my picky eaters, there was something there that they both would eat...nice variety. Thanks!! August 21, 2013
Rated 3.0 out of 5.0 by Grand Rapids SW AC wasn't working in room. Wifi was good. Breakfast was great! Front staff were a bit unprofessional looking and in conversation, but they were helpful. August 19, 2013
Rated 4.0 out of 5.0 by Great value Very happy with the service. The only complaint I had was the hallways are kept too cold so I didn't want to use the hot tub for fear I would get a chill getting back to my room in a wet bathing suit. August 18, 2013
Rated 5.0 out of 5.0 by Quite Suprised One of the best Holiday Inn Express' I have stayed at. I was quite surprised what this hotel had to offer with the Hospitality Suite in the evening and the awesome pool. The beds with the memory foam were fantastic. Thanks for a great experience. August 18, 2013
Rated 5.0 out of 5.0 by Loved this hotel I just told my husband that I want to go back just to sleep in that wonderful bed! Thank you for a great experience! August 16, 2013
Rated 3.0 out of 5.0 by Beware of the "Shh Shh" sign Nice property with clean, large, comfortable rooms. With the water activities, it is probably perfect for families. Unfortunately, I was on the hallway leading to the pool. The "Shh Shh Shh" sign outside of my room should have warned me to expect the noise of children running and screaming on the way to play. Ask for a room away from the pool. August 15, 2013
Rated 5.0 out of 5.0 by Holiday Inn Grand Rapids South One of the best hotels I have ever stayed. I am a regular at this hotel. August 11, 2013
Rated 5.0 out of 5.0 by exceptional property Room was neat clean and comfortable. best value for the price August 11, 2013
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