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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: GRAND RAPIDS
  • Distance From Hotel: 6.0MI
  • Local time zone: GMT-04:00

Check In: 4:00 PM Check Out: 11:00 AM

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 18
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:5
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. Spanish
  2. Hindi
  3. Serbian

Pet Policy

Pet Policy

No Pets Allowed.

What's Nearby

What's Nearby

Attraction:
Crossroads Conference Center adjacent to hotel
Distance From Hotel:0.0MI
Attraction:
Craig's Cruisers Family Fun Center
Distance From Hotel:3.0MI
Attraction:
Gerald R. Ford Museum
Distance From Hotel:8.0MI
Attraction:
John Ball Zoo
Distance From Hotel:8.0MI

Parking

Parking

  • Number of parking spaces:200
  • Car Parking Available
  • Free uncovered parking in the hotels parking lot for up to 200 vehicles.

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Hotel renovated inFebruary 01, 2012
  • Total number of rooms:79
  • Total number of suites:15
  • Total number of rooms with only one bed:44
  • Total number of rooms with only double beds:35
  • Total number of non-smoking rooms:79
  • Total number of rooms for the physically challenged:5
  • Executive rooms
  • Interior corridor
  • Total number of floors:4

Guests Wowed by Grand Rapids Hotel's Facilities

Welcome to the always-accommodating Holiday Inn Express® Grand Rapids - South hotel, a number-one stop for business and leisure travel in Grand Rapids. The hotel's remarkable facilities, from state-of-the-art meeting space to the Big Dip indoor water park, combine an ideal location and proximity to downtown in a way that's sure to provide an unforgettable experience.

Corporate travelers seeking hotels in Grand Rapids, MI prefer this
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Guests Wowed by Grand Rapids Hotel's Facilities

Welcome to the always-accommodating Holiday Inn Express® Grand Rapids - South hotel, a number-one stop for business and leisure travel in Grand Rapids. The hotel's remarkable facilities, from state-of-the-art meeting space to the Big Dip indoor water park, combine an ideal location and proximity to downtown in a way that's sure to provide an unforgettable experience.

Corporate travelers seeking hotels in Grand Rapids, MI prefer this great location right off US-131 at the M-6 interchange with easy access to major area corporations. The hotel's modern banquet, conference and meeting space make our facility an ideal venue for your next corporate or social event. Ask about special overnight room rates when having meetings at Crossroads Conference Center adjacent to the hotel.

Families and vacationers can have the time of their lives when they stay with us. For starters, we are is just one of a few Grand Rapids, Michigan hotels with a water park. Guests can also explore local attractions like the Grand Rapids Art Museum, the world's first LEED Gold-certified museum.

Guests can take advantage of free wired and wireless Internet access. Take a ride down the Big Dip's three-story water slide, play in the zero depth toddler area, or spin around in the Vortex pool. Reserve today and see for yourself how this Grand Rapids hotel is revolutionizing modern travel for guests who want to "Stay Smart."

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Features
Relax and splash around in the hotels 10,000 foot, expanded pool area featuring childrens mini slides, a zero depth toddler play area, tipping buckets, hot tub, and single lane swim area.
Announcements
The pool area will be closed September 2, 2014 through September 11, 2014. The hotel is permanently removing the large, three story water slide. We apologize for your inconvenience, but stay tuned
View More
Announcements
The pool area will be closed September 2, 2014 through September 11, 2014. The hotel is permanently removing the large, three story water slide. We apologize for your inconvenience, but stay tuned for futrue updates on new splash pad features coming at a later time this year.
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Guest Reviews

Rated 3.6 out of 5 by 135 reviewers.
Rated 3.0 out of 5.0 by Love the service but not the Front Desk I have stayed at your hotel on three different occasions and have yet to be welcomed by the Front Desk. I have definitely received better Front Desk service at other hotels within your organization. Frankly, the treatment I have received borders on rudeness. After three times receiving the same experience I will consider another hotel for my next visit to town. Everyone else at the hotel has been fabulous! August 5, 2013
Rated 1.0 out of 5.0 by Not a great experience at all. When we first got into the room, we figured out right away that the wifi was awful and did not work. The bed we had had a crevice in the center of it, so if more than one person slept in it, you were rolling into the middle. The toilet did not flush properly. The worst thing of all was that our phone rang at 3:57 AM with a wake up call for SATURDAY that we did not ask for, especially considering that it was SUNDAY MORNING!!!!! In other words, we got the wake up call for the person who was previously in the room! I mentioned it to the front desk clerk and he had the audacity to laugh about it! It was not quite the reaction that I had expected. We will not be back!!! August 5, 2013
Rated 4.0 out of 5.0 by Older hotel, but adequate A little past its prime, but comfortable room, airport shuttle and nice staff. Landscaping could use some TLC. August 4, 2013
Rated 4.0 out of 5.0 by Recommended, but with reservations The hotel itself was great. Everything was clean and seemed relatively new. The carpet was in great shape and the bathrooms, though small, were nicely furnished. A few things that did not meet my expectations: 1) There were three sets of towels in the room for a family of four. 2) The balancy was great, except you can't see over the brick wall that's built for your safety, so why bother?. 3) I was there with a group and there was some discrepancy over the room rate and whether it included breakfast or not. 4) The food on the breakfast buffet was great. The coffee and juice were served by the staff - bad move. We did not get enough to drink. Because there was two large parties in the dining room, the server never came back to our table. The beverages should be self-serve as well as the food. 5) not enough seating for breakfast with the large groups in house. Maybe it's sufficient on a regular day, but it was not on Sunday morning after a wedding. The pool looked great and was pretty busy - we didn't have time for it, but it looked very inviting! August 2, 2013
Rated 1.0 out of 5.0 by Spend your money elsewhere! Where to start.....after getting into my room, found that the Wifi didnt work. Front desk provided me with a cable so I could plug in to the jack in my room. Found that the jack was disconnected. The following afternoon after maintenance came up to look at it along with the clogged bath tub, was told there is only Wifi in the hotel. Had already spent $40 out of pocket on cellular data because of this issue. Asked for a room with better Wifi and was told at 5pm that they'd call me when the new room was ready. At 9 had to go to the front desk to ask about the room since no one called. Switched rooms and still kept losing Wifi signal. Spent a total of $80 on cellular data charges. To top that off, although I paid for all of my restaraunt charges on a separate credit card they put some of the charges on my room bill. Have no idea why since I handed over my credit card each time. They reversed some charges on my room, gave me a new receipt and then charged me for the full amount anyways. Had to call to find out what happened and they told me that whoever reversed the charges didnt have authority to do so. I can go on and on........I would never stay there again! July 31, 2013
Rated 5.0 out of 5.0 by Great pool! We stayed for a combination of business and pleasure. The outside pool area was perfect for relaxing, and the tiki bar was very convenient. It was nice to have a clean outdoor space where we could relax between seminars. The beds in our room were not very comfortable, but the rest of the hotel was nice. The food in the restaurant was delicious, and reasonably priced. The waitstaff was amazing! Robyn was always very helpful and took excellent care of us every morning at breakfast. July 26, 2013
Rated 5.0 out of 5.0 by Good value and comfy beds Overall we had an enjoyable stay at this Crowne Plaza. Every staff member we encountered was pleasant. Really liked the comfortable bed (we had a renovated room), lobby was nice and pool area was excellent. The main concern we had with this hotel was that it seems to have an identity crisis in the summertime (trying to cater to too many types of people). Leaving it kind of a mixed bag of rushed room renovations, lovely lobby and conference areas, yet also catering to loud families reveling poolside on weekends. I would suggest requesting a quiet floor or room --(we had no noise issues on our floor). Room was clean and fresh smelling, although lacking in towel bars--did not know where to hang towels or swim suits. All in all, we would return. July 23, 2013
Rated 3.0 out of 5.0 by cleaning staff first morning, ask for 30 more minutes and person seemed irritated. Did not say anything in response to my request, just turned and walked away. July 7, 2013
Rated 5.0 out of 5.0 by Great hotel, great location, great value We stayed here on June 21 - 23, 2013. The hotel has a nice indoor/outdoor pool with outdoor beverage service. It is located close to the expressway and right across from Meijer/Tim Horton's/Qdoba, so it was an excellent location for us, as my daughter was playing lacrosse at the MVP fields behind Meijer. The rooms were big and the beds were comfortable. I would definitely stay here again! July 4, 2013
Rated 5.0 out of 5.0 by Great Place Had a great stay here, hotel is clean, very nice bar and lounge area. Clean room, enjoyed the balcony. Would stay here again. June 25, 2013
Rated 3.0 out of 5.0 by Food not fresh Waffle like rubber Should be prepared like on waffle maker No upgrade And only 25 -30 cars in lot Staff not very friendly Not up to what I know Crown standards are Holiday Inn across street has been more accommodating Put others near our room making it noisy not really necessary June 21, 2013
Rated 1.0 out of 5.0 by Noisy and Dirty Room Very disappointed in my room. The staff did not address my concerns when I contacted them. The hotel is very noisy. June 20, 2013
Rated 5.0 out of 5.0 by Quiet Stayed here because of the park and fly. What a nice place!! The delivery and pick up service at the airport was quick and easy. The motel was a very pleasant surprise. clean, comfortable, and staff was great. We will be staying every time we fly from Grand Rapids. June 17, 2013
Rated 4.0 out of 5.0 by Power issue Our stay would have been perfect except the power was scheduled to be out during the time we needed to get up to catch a flight. So, no clock, no lights, no elevator down. Seemed like poor planning. All other aspects of stay were positive- June 15, 2013
Rated 1.0 out of 5.0 by Booking was terrible and thing never got fixed. When I booked the room for a business trip the reservation center was not helpful at all. I felt like I was serving them instead of them serving me. And you were connected to another counrtry. There were things wrong with my room that never got fixed. I almost booked with a neighboring hotel on this trip. I wished I would’ve done that now!! June 10, 2013
Rated 2.0 out of 5.0 by Tech Updates Needed Beds and room were good but I was out on the wing and internet service was terrible. Also, the satellite TV went out for an hour during the night. Good place to hang out by the pool though. June 8, 2013
Rated 5.0 out of 5.0 by Great beds; great food; great service My wife and I recently spent two nights at the Crowne Plaza Grand Rapids - Airport and it immediately became one of our favorite hotels. There is not one negative thing to say about our stay. The room was quiet and comfortable. I like the wall-mounted thermostats to control the temperature. The king mattress was awesome - one of the most comfortable ever. And the aromatherapy kit was a delightful bonus. We had breakfast at the hotel both mornings. It's not complimentary, but the hot buffet at $10 is great value and the food was excellent. We were really impressed by the staff. Everyone greeted us with a smile and was helpful and friendly. We're definitely coming back. June 5, 2013
Rated 5.0 out of 5.0 by Relaxing Always stay here when we fly out. Great shuttle and don't worry about parking hassles. Last flight in May we called from airport when going to get our baggage and driver was there when we came out , always reliable. It is a good place to unwind before and after flights. The staff is always friendly and eager to help with any needs. May 18, 2013
Rated 5.0 out of 5.0 by Toastmasters District Conference The staff were very accommodating. The only thing I found I'd change is a switch to turn on the light about the easy chair in the room. Had to plug and unplug it separately. Bed was firm and got good sleep. May 9, 2013
Rated 4.0 out of 5.0 by Good option in Grand Rapids Ok, first the bad. The hotel is older, it feels old. Rooms are nice, beds are good, but for heavens sake, it is time to install fridges and microwaves in the rooms. Your tv stands even have a spot for them! But are empty. The good, convenient, Concierge lounge, with cocktails and snacks, and there for breakfast with good coffee, and danish, or cereal. Staff is always courteous. I like the balcony rooms, and it's my number 1 choice when I stay in Grand rapids 6-7 times a year. May 8, 2013
Rated 4.0 out of 5.0 by Convenient location and excellent staff The location is great, easy to get downtown and super convenient for making an early flight. The staff provided outstanding service. Rooms are large and there was no airport noise. May 8, 2013
Rated 5.0 out of 5.0 by One of the best experiences. My adult son and I came for a 4 day convention. The staff was top notch from making a change in the reservation, to ensuring that we were fed well. The bathroom was adequately supplied. Beds were comfortable. Thermostat was easily set. And, the staff was able to answer questions about the hotel and community, accurately without having to ask another individual May 3, 2013
Rated 5.0 out of 5.0 by appreciative Availability at a time of heavy traffic was very appreciated. Service by personnel, to all requests, was received in such a way as to make our little group feel special. Everything was better than expected and we could not have asked for more of anything. Thanks for wonderful service and for being there when needed, A.L. Mondrow May 3, 2013
Rated 4.0 out of 5.0 by Comfort and Hospitality Grand Rapids Airport April 2013 From the moment I walked in the door (10:30 PM) I was met with a warm welcome from the friendly and professional check-in staff. My room was 377 a bit of a long walk from the lobby, but clean and comfortable. I had work to do to prepare for my two-day business meeting (approx 2-hours worth): the wireless internet service was very weak and dreadfully slow which extended my work (4-hours) well into the morning (2:30 AM); which made rising at 6 AM difficult. The internet should be stronger and faster. I would have happily PAID EXTRA to have good internet service. The restaurant staff was exceptional - they treated my like a long time customer. When I came in the second morning, I was greeted cheerfully and asked if I would like my "regular table" (where I had sat the previous morning). Everyone in the restaurant was charming, polite, and attentive -- What a great way to start the day and make my time away from home a little less tiresome. Thanks again, Grand Rapids Crowne Plaza Airport staff. April 29, 2013
Rated 5.0 out of 5.0 by Great Service From the moment I stepped though the door my experience was positive and Amy was the greatest, first she offered a bottle of water because there was a short delay at check in which I didn't mind because she was so pleasant and efficient. Thanks for making my weekend an ejoyayable one. When in Grand Rapids The Crowne Plaza is the place for me. Melvin April 12, 2013
Rated 1.0 out of 5.0 by Very loud We had no idea they had a conference when we booked to get some quiet relaxation and let our kids swim as we do 3-4 in the winter months, the pool was really full, the kids were screaming with no one asking them not to. Running up and down the halls were teens until about 1 am. No one asked us how are stay was when we checked out. Our room we found not find as it was not marked o go her a door for the other numbers. Very poor experience this time. April 12, 2013
Rated 5.0 out of 5.0 by Very affordable and accomodating My wife needed a handicapped shower for a surgical recovery situation. They were able to move us from the normal room to a handicapped room without any issue. The place is big, the pool is nice, the bar is adequate, the parking is simple and free, and the access to downtown Grand Rapids and the airport are a no brainer. And the price was a steal! I would absolutely stay there again, no questions asked. Dont waste your money downtown. Stay here and get in and out of the city easy. April 3, 2013
Rated 4.0 out of 5.0 by Excellent Staff Staff was very friendly and helpful. Hotel looked to be in great shape and recently renovated except for the elevators which need some work done. Sleeping rooms were accessorized nicely and quiet. Could use another outlet or two next to the beds. March 22, 2013
Rated 1.0 out of 5.0 by Bad experience I arrive with guests and had problems checking in. The staff was very impatient while I dealt with my credit card issues. The room was small and one of my lady friend guests was not happy. This hotel experience was not what I expected. March 3, 2013
Rated 5.0 out of 5.0 by Great room and comfortable bed, safe location We stayed here because my husband's company held a party in one of their banquet halls. Very nice rooms and bed was very comfortable. Hotel is located in a very nice neighborhood and is near shopping malls, restaruants and entertainment. The only bad fall is the hotel does not have complimentary breakfast. Other than that is was a great stay. February 11, 2013
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Hotel front entrance in the evening.
Hotel front entrance in the evening.
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Hotel front entrance in the evening. Hotel Lobby Hotel service desk where it's always our pleasure to assist you! Unique, painted sky view lobby decor. Hotel features spacious areas with beautifuly landscaped grounds.
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