Rated 4.2 out of 5 by 121
Rated 4.0 out of 5.0 by kjankow Had fun, but the pool is cold
We enjoyed our two nights at the hotel and visited to use the pool and amenities for the kids. It was over all well done and the rooms were roomy and clean. The staff was friendly and helpful. I don't know if I would recommend it for two reasons. The first is that the pools were very chilly. The kids were less cold as they ran around and swam pretty hard, but we were very cold and I noticed other adults shivering. I mentioned the cold temp to two different staff, but nothing changed. The second is that the hot tub is for 16 years or older (due to "liability" according to staff). So, when you're really cold you can't go into the hot tub because you can't leave your little ones in the pool while you go sit and warm up. If the hot tub was opened to all and the the pools were kept warmer, we would gladly return again and again. Otherwise, we will not be heading back.
December 11, 2013
Rated 4.0 out of 5.0 by redhotlucky13 Love the family movie...
Strengths: Friendly staff, room accommodated our entire family with the pull out couch and mini fridge, family fun time (movie night with popcorn and big screen),and decent breakfast options
Weaknesses: The hallways, pool area, and the pool water were cold, one of our keys wouldn't work
December 10, 2013
Rated 4.0 out of 5.0 by KateLR Waterpark great for kids
We enjoyed our stay at Holiday Inn Express in Grand Rapids. The water park/pool area was a big hit with our toddlers, and that alone would make us come back to Grand Rapids and stay again in the future. The room was nice and clean, and the breakfast was great! When we checked out, the staff gave the kids an ice cream as a parting gift, which was a nice touch. My only complaint is that we had family in Grand Rapids, and in order for them to come visit while we were at the water park/pool (not swim, just walk in the water park/pool area and visit for about an hour), it cost $10 per person. That seemed a little much. Despite the minor complaint, the visit was still great, and we would go back!
December 1, 2013