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Rated 4.1 out of 5 by 192 reviewers.
Rated 5.0 out of 5.0 by Exactly what I expect ...and that's a good thing. I usually pick IHG properties because I can count on a good room at a good rate, with reliable Internet access. The bed was comfortable and the noise level was quite low. You can't ask for much more than that. October 26, 2014
Rated 4.0 out of 5.0 by Above Average for a HIE Staff was friendly but not overbearing. The rooms were clean and comfortable. Fitness center leaves some to be desired as cardio equipment was sub-par. Would stay again and recommend to business travellers. October 21, 2014
Rated 4.0 out of 5.0 by Great place, but warm room We were surprised at how nice the property was and enjoyed it. Only issue we had was the airconditioning did not work well and it got too warm in the bedroom. Maintenance came up and "fixed" it, but it did not entirely fix the problem. Internet was very slow and spotty, but the facility was great and we enjoyed the suite. October 20, 2014
Rated 2.0 out of 5.0 by Long wait, understaffed My friend and I stayed here a couple weeks ago. When we came to check in around 430pm, our room was still not ready and we were asked to sit in the lobby with a lot of other people who were waiting for their room. After a half hour or so, we were called up to check in. We asked about a discount then, and the girl said we would have to call the manager on Monday. She was the only one at the desk, and obviously flustered. I would be too if I were helping people by myself while other workers stood around. Then we got up to our room and saw at least two room cleaners on their phones. When we got into our room, the couch bed was left up, microwave door open, cupboards left open, just not welcoming at all. I understand things happen, but in this case it would have been nice for the desk employee to give us a discount on our room instead of making us call. I never did call on Monday, as that's just another thing to add to my to do list. Not a great experience. October 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. I travel a lot for both business and leisure. I stay in hotels between one and two weeks per month. I found this hotel quite pleasing. The room was very comfortable. The staff was very friendly and helpful. I usually stay with a different chain and collect their award points, recently however I have become less satisfied. It was time for a change so I gave Holiday Inn Express a try and was very satisfied. I am likely to switch my allegiance. October 16, 2014
Rated 5.0 out of 5.0 by Comfortable and welcoming We were very pleased with our experience at this hotel. From the moment we entered we felt welcome and appreciated. The staff was friendly and provided great suggestions for restaurants and attractions. When we returned from dinner, we got a friendly welcome back and inquiry as to how we enjoyed our evening. The hotel is attractive and well maintained and the rooms and beds quite comfortable. Would definitely stay here again! October 16, 2014
Rated 5.0 out of 5.0 by Great stay When staying in Grand Rapids, this is a great hotel. Located right on a Meijer Store property with chain restarunts right there too. The staff is great, very clean property and clean and comfy rooms all right off the expressway and located on 28th street where there is plenty of shopping. Plus only minutes from downtown. October 14, 2014
Rated 5.0 out of 5.0 by Great Hotel Friendly Staff and great facility. Check in was easy and staff even asked how my room was as I was leaving for dinner. October 13, 2014
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