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Rated 4.2 out of 5 by 260 reviewers.
Rated 4.0 out of 5.0 by 房間舒適,乾淨 房間舒適、乾淨,非常適合出差商務旅���,提供給我充分的休息空間,床的硬度適中、枕頭適合我的睡眠習慣。 早餐的供應時間似乎稍微短暫了些,食物的選擇性適中,用餐環境在大堂,乾淨衛生都好 February 27, 2015
Rated 5.0 out of 5.0 by Comfortable Bed Nice Holiday Inn in a good location, Liked the separate sitting area with television. February 27, 2015
Rated 2.0 out of 5.0 by Grand Rapids, MI Evaluation Not good condition: Front lobby floor got wet. Uncomfortable toilet seat, Heat is not warm enough. February 26, 2015
Rated 5.0 out of 5.0 by A relaxed stay leads to a stay in another HIE. I have to admit, this hotel exceeded my expectations. The management treated our hockey team as their own family and were extremely helpful with directing the boys to the right places for their activities. And they were patient with them and their excitement. We are committed to staying at another Holiday Inn Express for our next tournament. February 25, 2015
Rated 4.0 out of 5.0 by Comfortable environment nice spacious room and good breakfast offering with hot coffee, fruit, and danishes February 23, 2015
Rated 2.0 out of 5.0 by Not so great a stay Poor grounds maintenance, cold water in shower, poor window insulation, cold breakfast room, pillows were terrible. February 22, 2015
Rated 5.0 out of 5.0 by Another Nice stay Have visited this location before and will stay here on my next visit through the area. February 18, 2015
Rated 3.0 out of 5.0 by What happened? My family has stayed at this property for several years when we come into town for our annual family reunion. We have always been warmly greeted and had no issues. This time I was there for a week for work. I was given a lukewarm welcome when I checked in at 5:30 p.m. I got to my room and my door was propped open and trash sitting in front of my door. The next morning my door would not latch when I was leaving for work. I had to leave my property in a room that was not secured. I reported the problem to the front desk person who responded with I'll let housekeeping know. Luckily, the morning shuttle driver (Heather), said she would fix the door as soon as she dropped us off. I had requested an airport pickup for 4 p.m. even though we were done at 3:30 because the shuttle does not run from 12-4. I called at 2:30 to remind them and Katelynn, the assistant manager said it was all set. I called again at 4:10 when the shuttle did not show up and Katelynn said it should be there any minute. REPEATED this conversation at 4:15, 4:20, and 4:30. FInally, the B e s t W e s t e r n shuttle picked myself and my supervisor up at 4:38. I asked him when he found out he was suppose to pick us up and he said Holiday Inn Express called him 5 minutes ago. When we returned to the hotel, I expressed to Katelynn that as a Platinum Elite member, I expect certain things: respect, honesty, and picked up when requested. Katelynn was rude every time we encountered her. On Tuesday, Heather dropped us off and said she would personally make sure we had a shuttle at 3:30 and we did! The shuttle drama from Monday repeated on Wednesday afternoon. I drove and paid the parking fees on Thursday because I was fed up. How on earth is Katelynn an assistant manager? She lacks people skills, integrity, and positive attitude. Heather is an exceptional employee and deserves a raise. She was the only reason I rated staff as a three and not zero. We will not be returning to this property for our annual family reunion. I am sure other IHG properties will value our loyalty and treat us with respect. February 18, 2015
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