Rated 4.0 out of 5 by 129
Rated 2.0 out of 5.0 by Elas average room
The room and hotel were average to fair. Breakfast was not worth trying. We ended up having breakfast out. The hotel staff were not very attentive. I would reccommend a different hotel.
July 23, 2014
Rated 5.0 out of 5.0 by Drivetruck Friendly professional staff
That staff were exceptionally friendly and accommodating. A well managed hotel that is clean and comfortable. I will be returning upon next visit to Grand Rapids, MI.
July 21, 2014
Rated 5.0 out of 5.0 by Cadillac Family reunion
it would be helpful to have a Holiday Inn sign on the backside of the bulding. I came from the back and did not realize I was at the right place until i drove around.
July 18, 2014
Rated 3.0 out of 5.0 by kelli b POOR MANAGEMENT
Everything was great other than the internet being down the entire week I was there. they claim a "big storm" knocked it offline. I called the IT Hotline 10 times and never got a response or a fix. Cant really conduct business without internet so that was a huge issue. In addition to that, I had scheduled a 4am shuttle to the airport for my 5am flight. Shuttle driver, of course, no showed. They claimed they had to "call and wake him up" and that I "should have no worries" getting to the airport. Wrong. If it wasn't for Drake and another hotels shuttle, I would have missed my flight. He pulled at all stops and got me there thank god.
July 18, 2014
Rated 5.0 out of 5.0 by Dad45 Great comfort and price
My family and I had two rooms duriing the Fourth of July weekend at this hotel. The staff was great! Very helpful and the facility was very nice for the price. Great place to stay for a family get away.
July 15, 2014
Rated 1.0 out of 5.0 by MsHelena6185 Needs management improvement
Dirty bathroom, vent not working properly, poor breakfast selection, Morning manager did not care about guests or their concerns.
July 10, 2014
Rated 5.0 out of 5.0 by Alyssa24 Excellent service
Very nice suites. Good price. Fast and available shuttle service. Highly recommend.
July 10, 2014
Rated 3.0 out of 5.0 by dxa3 Grand Rapids Visit
My reason for visiting the Grand Rapids area was for business. Unfortunately, I worked some terrible hours that did not allow me to experience the area.
During my stay at Holiday Inn Grand Rapids, my experience was less than pleasant. Below are my experiences.
- Tech Center computer had problem with the internet.
- WIFI signal was weak.
- Laundry facilities was dirty and machine out of order.
- From what I noticed. My room had not been cleaned and sheets changed for 3 days.
- Witnessed rude customer service at the front desk.
I travel throughout the country for work and always stay at a Holiday Inn. Fact is, I am at a Holiday Inn / Kansas City now.
The Grand Rapids location was close to my work site and convenient to shops, restaurants, freeways and airport. I am sorry for writing this review. I still stand loyal to the IHG system.
July 9, 2014