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Rated 4.2 out of 5 by 344 reviewers.
Rated 5.0 out of 5.0 by Excellent stay. Excellent stay, but not at all easy to get to. It's not the fault of the facility, but the road access is very difficult, and I wasted about 20 minutes working through the maze. I have been traveling for business and pleasure for many years, and have never found a hotel so hard to get to. But once I arrived, things were great! July 26, 2015
Rated 5.0 out of 5.0 by hie reccommend to anyone travel needs with more than one child July 22, 2015
Rated 4.0 out of 5.0 by Okay It was okay, nothing special but it got the job done. Not overly impressed with the rooms but they weren't run down. Outside looked good and features were still there. It's a little out of the way of things. July 22, 2015
Rated 3.0 out of 5.0 by nice hotel, not so friendly staff I arrived at the hotel about 2 hours before check-in, knowing that a room was not likely to be available. What did surprise me is that would not let me and my family hang out in the lobby or by the pool until the room was available. I was told, quite abruptly, that it was against policy. I would think they would try to be accommodating for a platinum member of their rewards program. there was not even the slightest effort made -- just leave and come back at check in time. No thank you for being a platinum member like every other IHG property I stay at, Not even a thanks for staying with us when I did check in. The room was nice and good for families. The pool area was a sauna, way to hot to stay for long and not very clean. Everything else was good. July 21, 2015
Rated 5.0 out of 5.0 by Great location and staff! A great location close to the airport and close to many restaurants. Front desk staff pulled up our reservation quickly and greeted us as IHG members. They made an additional reservation for us for the following night in case we couldn't leave the next day (due to weather) as we flew in by private aircraft. Breakfast was great with fruit and yogurt options. We will stay here again in the future! July 20, 2015
Rated 5.0 out of 5.0 by Excellent facility One of the best Holiday Inn Express hotels we have stayed in. Excellent facility for the money. Visiting Grand Rapids for a college visit to Calvin College. July 20, 2015
Rated 5.0 out of 5.0 by Exceptional HI Expresw The HI Express at the Grand Rapids airport is one of the best HI''s I have visited. The spacious room, really comfortable bedding, great shower and unusually teriffic breakfast offering made our stay there a real pleasure. I particularly like all the electrical outlets you provided at this HI. My wife remarked that finding a plug for her hairdryer was such a relief since so many hotels have plugs behind furniture and then they are usually so full of cords you have to unplug something to get your hair dryer plugged in. I hope you are doing this in all your properties. July 17, 2015
Rated 5.0 out of 5.0 by Pleasant Experience Holiday Inn Expresses are somewhat hit and miss, and I only picked this one in Grand Rapids because all others were sold out. I'm happy to say that this HI-Express in Grand Rapids was a pleasant surprise and one of the nicer mid-range hotels I've stayed at. The rooms as advertised are all mini-suites and comfortable. The location is a nice walk to a Meijers and several restaurants and a short drive to any kind of restaurant you would want. The front lobby is also a comfortable spot to relax and chat with friends. There were a variety of youth sports teams this particular night and I was sure I wouldn't be able to sleep, but the rooms turned out to be very quiet. The reason I stopped staying at HI-Expresses was because of misleading advertisements in some of their adds (e.g. complimentary airport shuttles). One such location I was told that my flight left too early for a complimentary shuttle. Needless to say I was worried that my 5am flight would block my complimentary shuttle. I'm happy to say this airport location in Grand Rapids delivered and I had a complimentary ride to the airport before 4am.I should also point out that the front desk staff were very helpful and friendly, as well as the staff I saw in the halls. After this experience I will again consider HI Expresses. July 16, 2015
  • 2015-07-28T11:59:36.711-05:00
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