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Rated 4.1 out of 5 by 261 reviewers.
Rated 2.0 out of 5.0 by Not What I Have Come To Expect From HI I found this hotel to be a big disappointment. I checked in late and was exhausted. I noticed it was not the cleanest, but I just wanted to relax and get some sleep. Long story short, I didn't sleep well. The heating system squealed when it turned on in the night, there are water stains on the ceiling tiles and mold on the bathroom floor tile and on the bathmat. Staff seemed more involved with their own personal conversations than with guests. I did call the manager and left a message, thinking I would talk to her before I posted a review (depending on her response). I didn't hear back, and so I called 5 days later. The manager admitted not checking her voice mails because she is "busy." She did refund my points, but until they keep it cleaner and re-educate the staff, I won't be staying there. I still love the brand and we just stayed in Ann Arbor last week-great hotel, great service! Please fix this one in GR. February 28, 2015
Rated 4.0 out of 5.0 by 房間舒適,乾淨 房間舒適、乾淨,非常適合出差商務旅行,提供給我充分的休息空間,床的硬度適中、枕頭適合我的睡眠習慣。 早餐的供應時間似乎稍微短暫了些,食物的選擇性適中,用餐環境在大堂,乾淨衛生都好 February 27, 2015
Rated 5.0 out of 5.0 by Comfortable Bed Nice Holiday Inn in a good location, Liked the separate sitting area with television. February 27, 2015
Rated 2.0 out of 5.0 by Grand Rapids, MI Evaluation Not good condition: Front lobby floor got wet. Uncomfortable toilet seat, Heat is not warm enough. February 26, 2015
Rated 5.0 out of 5.0 by A relaxed stay leads to a stay in another HIE. I have to admit, this hotel exceeded my expectations. The management treated our hockey team as their own family and were extremely helpful with directing the boys to the right places for their activities. And they were patient with them and their excitement. We are committed to staying at another Holiday Inn Express for our next tournament. February 25, 2015
Rated 4.0 out of 5.0 by Comfortable environment nice spacious room and good breakfast offering with hot coffee, fruit, and danishes February 23, 2015
Rated 2.0 out of 5.0 by Not so great a stay Poor grounds maintenance, cold water in shower, poor window insulation, cold breakfast room, pillows were terrible. February 22, 2015
Rated 5.0 out of 5.0 by Another Nice stay Have visited this location before and will stay here on my next visit through the area. February 18, 2015
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