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Rated 4.1 out of 5 by 172 reviewers.
Rated 4.0 out of 5.0 by Breakfast hostess rocked! Always a good stay at this hotel. Beds are comfortable, rooms are clean and fairly quiet. Most of the staff is wonderful! Housekeeping crew are charming!!! Breakfast crew was over the top with their attentiveness. When pancake machine stopped working for us, the line grew... the young lady that was fixing it knew I had been waiting and went back to my table... she brought me a plate of pancakes so I didn't have to get in the line!! September 24, 2014
Rated 5.0 out of 5.0 by Accessibility The location was easy to find and get in and out. It is conveniently located near a major expressway and one of the busiest streets in the area. It is also located near a major grocery/department store and several excellent restaurants. The airport in the region is also not very far from the Inn. September 24, 2014
Rated 2.0 out of 5.0 by uncomfortable bed Badly needs an update. Front desk staff rude upon arrival. Breakfast room was dirty. Full of spills. No staff to clean it up. September 24, 2014
Rated 5.0 out of 5.0 by Just what I expect ....and that's a good thing. I have spent many nights in Holiday Inn properties across this country. I can always count on a consistent experience from comfort to breakfast options to especially the staff and service. Thanks. September 17, 2014
Rated 5.0 out of 5.0 by Stay at the HIE, Grand Rapids, MI Everything was what I expect from the high HIE standards. No disappointments. Cost is the only issue in that HIE's are usually more expensive that Crown Plaza and Holiday Inns which are upscale hotels. September 16, 2014
Rated 5.0 out of 5.0 by Great accommodations Loved this hotel. The staff was very helpful, breakfast buffet was delicious with eggs and lots of healthy food, and the room was so nice with micro/fridge and sofabed in the sitting area. Liked having the bedroom separate. September 15, 2014
Rated 5.0 out of 5.0 by Great overall value I've begun staying at the HIE Grand Rapids since business travel has taken me there more frequently this year. The people are nice, the hotel is clean and well maintained, the rooms are comfortable - just a solid overall value. September 12, 2014
Rated 5.0 out of 5.0 by Excellent hotel I always enjoy my visit. My room is always clean. The breakfast selection is great. The staff is top notch!!! September 11, 2014
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