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Rated 3.9 out of 5 by 85 reviewers.
Rated 4.0 out of 5.0 by Comfortable and clean Staff needs some improvement. Comfortable bed staff had some issues.The night manager woke us up at 2am because we had a 12pm wake up call WHAT?! That woke up the baby and other children. I've seen better breakfast choices. When we called the hotel direct because the express way just close due to a bad storm and accidents the hotel staff quoted us a $40 higher rate than the 800 holiday in #. Over all I liked the hotel just issues with the staff. February 23, 2014
Rated 1.0 out of 5.0 by Slipping fast I stay at this property about 8 times a year. February 10 was my last time. All my flights were late and I got to the hotel at 10:00pm. The girl checking me in was on the phone the whole time she checked me in. She wasn't talking a lot, but it was in her ear the whole time. I had a long rough day - a smile would have been nice. This isn't the first time the check in has been poor. Neither side door key lock worked. So when I went out to my truck using the side door, I had to walk all the way around. It was 4 degrees out. I moved my truck to the other side and that side door key lock didn't work either. Come on..... I realize MI received a lot of snow this year. But the game plan for plowing the parking lot has created fewer parking spots and no side walks. Finally, there has been a gold Chevy Blazer or GMC Jimmy parked on the West side of the parking lot for over 2 years. Some of the tires are nearly flat. With the limited parking due to snow, it really irked me - it is parked right in front of the side door. No exaggeration - it has been there at least 2 years. I just booked another night in Grand Rapids and chose a different hotel. This one has been slipping down hill fast and I won't stay there again. I have plenty of choices. . February 14, 2014
Rated 3.0 out of 5.0 by Staff I have stayed here previous times in the past and never have had an issue actually I rather like this location. This time however, the staff accussed me of potentialy stealing extra towels and pillows which I always ask for and said i would have to come up to the front desk to get toliet paper, later bringing it to my room and apologizing, after my room wasnt serviced! Yep new employees perhaps?? Change in manamgement over the last few months??? Maybe a bad weekend for them! February 12, 2014
Rated 4.0 out of 5.0 by Not a bad place to stay Older place but kept fairly nice. They should offer complimentary breakfast to the guests. February 8, 2014
Rated 3.0 out of 5.0 by Disappointment When I call for pick up at the airport, I was informed that 10 minutes the driver would be there. Earlier in the evening, I was told by another agent that the shuttles runs every 10 minutes till midnight. After arrival about 10:30, I called for the shuttle. After 40 minutes in the cold weather sub zero I called an another agent said she call to see where the driver was. It took another 20 minutes waiting in the cold before the driver arrive. The other Holiday Inn shuttle and Crown Plaza shuttles past me at least 2 times a piece. I was so sorry the reservation was made at the site. The "excuse" from the driver, went to another site to get other partiers and return them to their "hotels". Would have been nice to have that information while in was in the cold. January 27, 2014
Rated 5.0 out of 5.0 by Great Room and Friendly Service We stayed at for my daughter's cheer competition and although there was a VERY horrible grp of ppl there for the same competition (different cheer grp then ours) and caused a LOT of problem for the hotel staff and patrons, we found ways to avoid them and enjoy our stay. Our room was at the end of the 3rd floor and was VERY NICE, clean and quiet. I was VERY impressed with how the entire staff handled the unruly, extremely rude and loud families who were drinking in the hallways, bad mouthing other teams and just letting their kids run wild. I truly feel this property is a very very good place to stay and will most defiantly bring my family back. Whatever we needed the staff was very quick and very friendly. The room was very clean and the bed was very comfy!! Whatever bad comments are left on here, are not the way we experienced our two nights. You get what you give! January 24, 2014
Rated 5.0 out of 5.0 by Holiday spirit First time we used this facility. Husband and I flew from Grand Rapids to Dallas over the Christmas Holiday. This year was a particular challenge for me as my husband has been diagnosed with memory loss and his mobility is difficult. The staff couldn't have been more helpful to my every request. We had a room on the first floor, we had parking while we were gone, our room was clean and orderly. Desk personnel assisted me with printing boarding passes. Staff assisted me in the workout room and were immediately there when I called. The morning breakfast was wonderful. Staff was constantly cleaning and replenishing. I felt the hotel was clean and well managed. On our return flight we arrived late and decided to stay over again. We had a first floor room that had a couple maintenance problems. I left this information at the desk and they were grateful for my input and I felt they would be handled. The shuttle to and from the airport was an added benefit. We shall return. January 11, 2014
Rated 5.0 out of 5.0 by hotel The whole experience was, pool, hot tub and location. Just loved it January 9, 2014
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