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Rated 4.0 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by Nice Stay for Business Late check in due to bussiness meeting, staff was friendly and understanding. Hotel wa clean and rooms are very nice. August 15, 2014
Rated 5.0 out of 5.0 by everything was as expected You could use signage coming in from the back :0) Everything was great, food, rooms etc. August 14, 2014
Rated 3.0 out of 5.0 by Outdated and Bad Beds Pool and commons area were OK. Outside of hotel had a car on blocks with no tires which made us feel unsafe and goose poop everywhere and dead grass. Breakfast buffet was not well tended to. Bathroom had a hole in the door, peeling paint and rusty fixtures. Stayed here a year ago and it seems to be falling. August 13, 2014
Rated 5.0 out of 5.0 by great value for a great room loved it! the continental breakfast was fantastic. i loved having a fridge, microwave, 2 sinks in the room. the safe was easy to use. August 13, 2014
Rated 5.0 out of 5.0 by Amazing Staff! My stay was top shelf in all areas and I can't thank J.C. August 11, 2014
Rated 1.0 out of 5.0 by Poor Management Part of the reason we stay at Holiday Inn Express is for the breakfast. The best part is the hot cinnamon rolls. The General Manager at this location has decided that they do not include them with breakfast when they are busy. We were there for two nights and the first morning there were no cinnamon rolls in there place was a box of grocery store donuts! There was a sign that said cinnamon rolls coming soon. I asked how soon but the person serving just shrugged her shoulders. The next day again no cinnamon rolls. So I asked the person at the desk why. She said the General Manager decided that when they were busy the would have donuts instead! Had I known this I would have cancelled my room for the second night. How can a Manager just decide not to include something that is supposed to be a brand standard? The wifi also did not work outside the lobby and our room was not serviced. August 10, 2014
Rated 5.0 out of 5.0 by Nice suite! Very nice room. I really enjoyed the separate sitting room. So much more comfortable then laying in bed to watch television. I had to leave before breakfast so can't rate that but most holiday inns have a more then adequate breakfast. Only con was that it was difficult to find. But well worth the hunt. August 9, 2014
Rated 5.0 out of 5.0 by Best Hotel Ever!!!! If your looking for a hassle free place to relax without being bothered by staff this is the place for u! From playing corn hole under the lights to enjoying a beverage on your cooler the atmosphere was amazing. Best staff ever thanks for the amazing visit to holiday inn Grand Rapids!! A TaylorTucky Group!! August 6, 2014
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