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Rated 4.1 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Our pet was welcome I was a little worried about traveling with our dog and weather the motel would be as clean as your usual standards are, we were pleased that your high standards still were maintained and we were welcomed as usual by a friendly and helpful staff. We will certainly stay the next time we visit Grand Rapids, MI. and recommend it to others. October 8, 2014
Rated 5.0 out of 5.0 by Wonderful Stay The only improvement to be made is some updating. This location is a little outdated and older then some I have stayed at. Our room was very clean, bed super comfy, no crazy noise at night. Breakfast was good. Fitness center was great! We will stay here again for sure :) October 7, 2014
Rated 5.0 out of 5.0 by excellent Best traveling hotel value, quality of service, professional staff, ease in booking, along with location and comfortable accommodations. October 6, 2014
Rated 5.0 out of 5.0 by Great place to relax and great staff It is too bad in this day of age that more places do not treat you like this hotel does everytime I am there October 5, 2014
Rated 5.0 out of 5.0 by Comfortable sleeping and great breakfast serivice The bed was very comfortable and the curtains in the room made it dark enough to sleep easily. In the morning the breakfast served included a large variety of foods and beverages. The food was great! October 4, 2014
Rated 5.0 out of 5.0 by Relaxing and great service This place exceeded my expectations. It was a great place to relax and enjoy a weekend. Service was great. Hotel very clean. September 30, 2014
Rated 5.0 out of 5.0 by Comfortable Stay This was a great place to stay. I had come from the Toronto area and after some driving around I found the Hotel. It is not well marked from the highway. It is next to Meijers. I liked the fact that it was so close to amenities and shopping. Downtown Grand Rapids was only ten minutes away... an easy commute. It was nice to have the hot tub and pool to relax in until 11 pm. I'll be back for sure. September 30, 2014
Rated 5.0 out of 5.0 by Awesome This was an excellent place to relax after a long 5 hour drive from the Toronto area to attend a seminar in Grand Rapids. I arrived at 7:30 pm and I was quickly greeted by friendly staff. I had a large room with a nice kitchenette and microwave and fridge. I was able to drive over to Meijers which is next door for some shopping. I enjoyed the pool and whirlpool which was open until 11 pm. I had a nice sleep although the mattresses were very firm. Breakfast was great. It is a short 10 minute commute to downtown Grand Rapids. I would definitely stay here again. September 27, 2014
Rated 4.0 out of 5.0 by Proximity Great location, stores and restaurants close by. BUT -- somewhat difficult to find based on MapQuest. September 26, 2014
Rated 4.0 out of 5.0 by Breakfast hostess rocked! Always a good stay at this hotel. Beds are comfortable, rooms are clean and fairly quiet. Most of the staff is wonderful! Housekeeping crew are charming!!! Breakfast crew was over the top with their attentiveness. When pancake machine stopped working for us, the line grew... the young lady that was fixing it knew I had been waiting and went back to my table... she brought me a plate of pancakes so I didn't have to get in the line!! September 24, 2014
Rated 5.0 out of 5.0 by Accessibility The location was easy to find and get in and out. It is conveniently located near a major expressway and one of the busiest streets in the area. It is also located near a major grocery/department store and several excellent restaurants. The airport in the region is also not very far from the Inn. September 24, 2014
Rated 2.0 out of 5.0 by uncomfortable bed Badly needs an update. Front desk staff rude upon arrival. Breakfast room was dirty. Full of spills. No staff to clean it up. September 24, 2014
Rated 5.0 out of 5.0 by Just what I expect ....and that's a good thing. I have spent many nights in Holiday Inn properties across this country. I can always count on a consistent experience from comfort to breakfast options to especially the staff and service. Thanks. September 17, 2014
Rated 5.0 out of 5.0 by Stay at the HIE, Grand Rapids, MI Everything was what I expect from the high HIE standards. No disappointments. Cost is the only issue in that HIE's are usually more expensive that Crown Plaza and Holiday Inns which are upscale hotels. September 16, 2014
Rated 5.0 out of 5.0 by Great accommodations Loved this hotel. The staff was very helpful, breakfast buffet was delicious with eggs and lots of healthy food, and the room was so nice with micro/fridge and sofabed in the sitting area. Liked having the bedroom separate. September 15, 2014
Rated 5.0 out of 5.0 by Great overall value I've begun staying at the HIE Grand Rapids since business travel has taken me there more frequently this year. The people are nice, the hotel is clean and well maintained, the rooms are comfortable - just a solid overall value. September 12, 2014
Rated 5.0 out of 5.0 by Excellent hotel I always enjoy my visit. My room is always clean. The breakfast selection is great. The staff is top notch!!! September 11, 2014
Rated 5.0 out of 5.0 by great breakfast and bed was comfortable I would recommend this hotel to anyone. Located next to Meijer and close to restaurants. Easy access off the highway. Quiet rooms and hallways. Need more channel availability such as pay per view. September 11, 2014
Rated 5.0 out of 5.0 by Convenient and pet friendly Stayed here on our way to Chicago for moving. Worked with our 2 dogs with the king room with the pull-out bed. September 9, 2014
Rated 4.0 out of 5.0 by Good stay Good hotel stay except we had noisy group next to us September 7, 2014
Rated 5.0 out of 5.0 by excellent property!!! great location! Excellent place to stay! Great staff, clean, situated in central location to restaurants and shopping, and beautiful rooms!! September 7, 2014
Rated 5.0 out of 5.0 Excellent Stay Had an excellent stay here, the staff was wonderful and the room was very clean. Will stay here again , for sure. September 7, 2014
Rated 4.0 out of 5.0 by Nice Place Bed was awesome, nice suite, very clean, quiet, even though we faced the freeway. Breakfast area was over full with people - hotel was busy but it was a holiday weekend. Food was ho-hum - they were out of some items and there was still 1 hour left in the breakfast time. There's a nice gathering area in the back of the hotel where a group can hang out outdoors under a pergola or two with tables and lighting. hotel is convenient to restaurants, stores, etc. September 4, 2014
Rated 5.0 out of 5.0 by What Soccer Teams? We arrived from a very late flight to nearly full parking lot. Right away, we could tell the hotel was crowded. We slept a full, comfortable night and didn't discover until the morning that the hotel was full of teenage soccer teams and their families. We did not hear a peep of noise all night. Either the hotel staff placed us in a room far from the crowds, or the building was designed to limit the noise - either way, it was perfect! September 2, 2014
Rated 5.0 out of 5.0 by comfortable stay, very conveniently located I stay here often when visiting Grand Rapids and again was not disappointed August 31, 2014
Rated 5.0 out of 5.0 by Hard to find better! Stayed on a Sunday, Aug. 24. Two front desk workers were beyond friendly and welcoming. Room is beautiful with two big areas: sleeper sofa, TV and table and chairs in front with a kitchenette separating it from the beds and second TV. Bathroom was large and spotless with great shower. Basketball court in back, which was awesome. Breakfast was very good. Only suggestion I'd have is to make a space for guests to put down their plate so that they can have a free hand for opening up the door on the container holding the sausage, bacon and eggs. It's hard to hold a plate with one hand and use the other for both grabbing the tongs and placing food onto a plate while holding that little door open. Room and hallways were very quiet and checkout was a breeze. This is probably the nicest HIE we've stayed in, right up there with Ludington and Madison. Also, you can walk right next door to Meijer and there are all kinds of restaurants right by the hotel. August 28, 2014
Rated 4.0 out of 5.0 by Convenient Location We stayed because we were moving our daughter to Grand Rapids for college. We would stay again. Nice hotel, next to Meijer which was convenient. Clean room. Easy on and off from freeway. Breakfast was just "ok". August 28, 2014
Rated 4.0 out of 5.0 by Comfortable rooms We enjoyed our stay. We travel to the area somewhat frequently and for sure would stay there again. August 28, 2014
Rated 5.0 out of 5.0 by Great staff and service!! Staff was very attentive and pleasant! We enjoyed the pool, the covered picnic/shelter area and the sand volleyball courts. Location is convenient to stores, restaurants and shops!! August 27, 2014
Rated 5.0 out of 5.0 by Great Service Very helpful front desk staff. Good location by the Meijer. There were 6 of us and it was hard to find a hotel that would put 6 (2 adults and 4 teens) in a room for a reasonable price. They had a great rate! Hardest thing was trying to figure out how to get to the property from the highway. August 27, 2014
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