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Rated 4.2 out of 5 by 210 reviewers.
Rated 2.0 out of 5.0 by The Walls Are Thin I believe the walls are too thin. I don't ever remember hearing people's conversation while trying to sleep. Trying to save money on construction ... One other thing about this hotel, it you haven't been here before, it's hidden. The staff isn't real good at directing you to the facility. The drive coming into the facility was riddled with pot holes. Coming in at night made it even more difficult. November 10, 2014
Rated 5.0 out of 5.0 by Great hotel close to GRR Airport The staff here is very friendly and the rooms are oversized suites good for working and relaxing. November 10, 2014
Rated 5.0 out of 5.0 by Excellent Staff Great staff, friendly at check in and willing to address any questions I had about the local area. Bed was comfortable and the room was great. Bathroom big enough and clean. November 9, 2014
Rated 4.0 out of 5.0 by Comfortable, clean room with great breakfast This was a girls weekend and we found the hotel to be very comfortable. It is located relatively close to a lot of the city's activities and shopping. I would definitely recommend this hotel to others. November 8, 2014
Rated 3.0 out of 5.0 by Fair value, could have been better Our stay was fine; nothing more. Bed comfortable; quiet room. I was surprised to find the bathroom not as clean as other hotel rooms I've visited. The shower head had black mildew between spray holes; the walls above shower had spots of mildew. The shower curtain rod was almost falling off of the wall, but secure enough that I didn't feel it needed mentioning at 10:00pm when I noticed it. The refrigerator wasn't level so I leveled it myself (easy task). Lights were not plugged in; microwave was not plugged in. I understand, phantom electrical draw, but when the room is reserved, I feel these things should be taken care of. I always pack a full vegan breakfast for my family as there aren't ANY options for us, other than dry toast and fruit, at the breakfast counter. This is very disappointing. Hashbrowns and peanut butter toast are easy additions. I didn't mention my problems to hotel staff during our stay. I waited until checkout as I did not want to change rooms in the late evening. The man at the front desk said thank you for making him aware of the issues and I was sent on my way. November 5, 2014
Rated 5.0 out of 5.0 by Great stay I was very impressed with this hotel. The rooms blew me away. They were very large and comfortable. My only complaint would be the lack of available public computers for the guests. The business center seems to be closed and there was only one computer available in the lobby which was in use by one person for well over 2 hours. Other than this, I was very pleased with my stay and will return. November 5, 2014
Rated 5.0 out of 5.0 by Great Experience, excellent service, and very relaxing I love this Holiday Inn Express. We stayed in a suite with a king bed, it was perfect. The bed is so comfortable and we loved all the pillows. We stayed for two nights and we were so relaxed. When we first got to the room we could not figure out how to turn on just the fan, we called the front desk and the maintenance person arrived two minutes later (excellent service). Breakfast was really good. This hotel is close to great shopping and restaurants. October 31, 2014
Rated 4.0 out of 5.0 by Holiday Inn GR Good location. Clean hotel. Nice rooms. Very poor choice of tv stations. I have and will still stay at this location whenever I am working in Grand RApids. October 31, 2014
Rated 4.0 out of 5.0 by Front desk I believe the staff was new and therefore did not know everything. I was there with a group splitting the room cost so the staff was not sure what to do. However Monica took very good care of us on checkout. October 31, 2014
Rated 5.0 out of 5.0 by Great no problems of any kind during my stay - thank you October 27, 2014
Rated 5.0 out of 5.0 by Exactly what I expect ...and that's a good thing. I usually pick IHG properties because I can count on a good room at a good rate, with reliable Internet access. The bed was comfortable and the noise level was quite low. You can't ask for much more than that. October 26, 2014
Rated 4.0 out of 5.0 by Above Average for a HIE Staff was friendly but not overbearing. The rooms were clean and comfortable. Fitness center leaves some to be desired as cardio equipment was sub-par. Would stay again and recommend to business travellers. October 21, 2014
Rated 4.0 out of 5.0 by Great place, but warm room We were surprised at how nice the property was and enjoyed it. Only issue we had was the airconditioning did not work well and it got too warm in the bedroom. Maintenance came up and "fixed" it, but it did not entirely fix the problem. Internet was very slow and spotty, but the facility was great and we enjoyed the suite. October 20, 2014
Rated 2.0 out of 5.0 by Long wait, understaffed My friend and I stayed here a couple weeks ago. When we came to check in around 430pm, our room was still not ready and we were asked to sit in the lobby with a lot of other people who were waiting for their room. After a half hour or so, we were called up to check in. We asked about a discount then, and the girl said we would have to call the manager on Monday. She was the only one at the desk, and obviously flustered. I would be too if I were helping people by myself while other workers stood around. Then we got up to our room and saw at least two room cleaners on their phones. When we got into our room, the couch bed was left up, microwave door open, cupboards left open, just not welcoming at all. I understand things happen, but in this case it would have been nice for the desk employee to give us a discount on our room instead of making us call. I never did call on Monday, as that's just another thing to add to my to do list. Not a great experience. October 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. I travel a lot for both business and leisure. I stay in hotels between one and two weeks per month. I found this hotel quite pleasing. The room was very comfortable. The staff was very friendly and helpful. I usually stay with a different chain and collect their award points, recently however I have become less satisfied. It was time for a change so I gave Holiday Inn Express a try and was very satisfied. I am likely to switch my allegiance. October 16, 2014
Rated 5.0 out of 5.0 by Comfortable and welcoming We were very pleased with our experience at this hotel. From the moment we entered we felt welcome and appreciated. The staff was friendly and provided great suggestions for restaurants and attractions. When we returned from dinner, we got a friendly welcome back and inquiry as to how we enjoyed our evening. The hotel is attractive and well maintained and the rooms and beds quite comfortable. Would definitely stay here again! October 16, 2014
Rated 5.0 out of 5.0 by Great stay When staying in Grand Rapids, this is a great hotel. Located right on a Meijer Store property with chain restarunts right there too. The staff is great, very clean property and clean and comfy rooms all right off the expressway and located on 28th street where there is plenty of shopping. Plus only minutes from downtown. October 14, 2014
Rated 5.0 out of 5.0 by Great Hotel Friendly Staff and great facility. Check in was easy and staff even asked how my room was as I was leaving for dinner. October 13, 2014
Rated 5.0 out of 5.0 by Nice room Our room was very nice and spacious. The bed was comfortable and everything was very clean. October 12, 2014
Rated 5.0 out of 5.0 by Great room for the value Great room for the value. Comfortable bed and great service. October 11, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express A great place to stay. Host a party their twice per year. They have always been excellent in service. October 8, 2014
Rated 5.0 out of 5.0 by Our pet was welcome I was a little worried about traveling with our dog and weather the motel would be as clean as your usual standards are, we were pleased that your high standards still were maintained and we were welcomed as usual by a friendly and helpful staff. We will certainly stay the next time we visit Grand Rapids, MI. and recommend it to others. October 8, 2014
Rated 5.0 out of 5.0 by Wonderful Stay The only improvement to be made is some updating. This location is a little outdated and older then some I have stayed at. Our room was very clean, bed super comfy, no crazy noise at night. Breakfast was good. Fitness center was great! We will stay here again for sure :) October 7, 2014
Rated 5.0 out of 5.0 by excellent Best traveling hotel value, quality of service, professional staff, ease in booking, along with location and comfortable accommodations. October 6, 2014
Rated 5.0 out of 5.0 by Great place to relax and great staff It is too bad in this day of age that more places do not treat you like this hotel does everytime I am there October 5, 2014
Rated 5.0 out of 5.0 by Comfortable sleeping and great breakfast serivice The bed was very comfortable and the curtains in the room made it dark enough to sleep easily. In the morning the breakfast served included a large variety of foods and beverages. The food was great! October 4, 2014
Rated 5.0 out of 5.0 by Relaxing and great service This place exceeded my expectations. It was a great place to relax and enjoy a weekend. Service was great. Hotel very clean. September 30, 2014
Rated 5.0 out of 5.0 by Comfortable Stay This was a great place to stay. I had come from the Toronto area and after some driving around I found the Hotel. It is not well marked from the highway. It is next to Meijers. I liked the fact that it was so close to amenities and shopping. Downtown Grand Rapids was only ten minutes away... an easy commute. It was nice to have the hot tub and pool to relax in until 11 pm. I'll be back for sure. September 30, 2014
Rated 5.0 out of 5.0 by Awesome This was an excellent place to relax after a long 5 hour drive from the Toronto area to attend a seminar in Grand Rapids. I arrived at 7:30 pm and I was quickly greeted by friendly staff. I had a large room with a nice kitchenette and microwave and fridge. I was able to drive over to Meijers which is next door for some shopping. I enjoyed the pool and whirlpool which was open until 11 pm. I had a nice sleep although the mattresses were very firm. Breakfast was great. It is a short 10 minute commute to downtown Grand Rapids. I would definitely stay here again. September 27, 2014
Rated 4.0 out of 5.0 by Proximity Great location, stores and restaurants close by. BUT -- somewhat difficult to find based on MapQuest. September 26, 2014
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