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Rated 4.2 out of 5 by 220 reviewers.
Rated 4.0 out of 5.0 by Little outdated but everything you want Great location, close to the airport, and some restaurants if you are a road warrior. I appreciated the kitchenette and the extra room this location provided. November 26, 2014
Rated 5.0 out of 5.0 by Great place to stay Exactly the hotel we were looking for, clean, quiet, pool was nice, myself, my daughter and her friend had a great time. Close to shopping and places to eat. November 26, 2014
Rated 4.0 out of 5.0 by quite hotel a little dated, liked layout of hotel flooring November 23, 2014
Rated 3.0 out of 5.0 by OK Hotel, but others nearby are better Hotel has a 'tired' feel and needs some rejuvenating. Sleep was good, but small things, like someone's sneeze remnants on the note pad, was discomforting. The breakfast area is right inside the front door, so when it's cold outside, you feel it as many people are leaving at that time. It's not a bad hotel, but I've enjoyed better Holiday Inn Express hotels elsewhere. November 23, 2014
Rated 5.0 out of 5.0 by Great Place To Stay Close to the freeway and next door to a Meijer which was great for picking up last minute party supplies. November 20, 2014
Rated 5.0 out of 5.0 by Nice clean room The room was very clean and spacious for our family of 5. We enjoyed the warm pool and hot tub also. The breakfast was good except it was very busy on Sunday morning and not enough seating so we enjoyed it back in our room. November 19, 2014
Rated 4.0 out of 5.0 by Conveniently located Overall nice experience while I was attending a class at the hotel. A supermarket is within a minute and they I enjoyed really fresh salad and fruit at a very reasonable price evey night. Hotel reception was very nice and friendly. Good coffee in lobby all day long, too. November 14, 2014
Rated 5.0 out of 5.0 by Nice place to stay Found the hotel very clean and the room/suite was a great value for the price. Beds were comfortable and the staff very helpful. Location was good, not far from the airport and easy to get to. While the breakfast was fine I did miss the packets of oatmeal that most HIE have. Hope they were just out of it and that it is not being replaced by the bowls of oatmeal. November 13, 2014
Rated 5.0 out of 5.0 by Nice room with a great location Nice room and accommodations. Came to visit daughter who attends GVSU. Nice to visit and stay and to relax and enjoy Grand Rapids, while getting her away from her dorm for the weekend. Very pleasant staff, and will be back to stay here again. November 11, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service staff were efficient friendly and professional hotel clean, safe and close to the airport November 10, 2014
Rated 2.0 out of 5.0 by The Walls Are Thin I believe the walls are too thin. I don't ever remember hearing people's conversation while trying to sleep. Trying to save money on construction ... One other thing about this hotel, it you haven't been here before, it's hidden. The staff isn't real good at directing you to the facility. The drive coming into the facility was riddled with pot holes. Coming in at night made it even more difficult. November 10, 2014
Rated 5.0 out of 5.0 by Great hotel close to GRR Airport The staff here is very friendly and the rooms are oversized suites good for working and relaxing. November 10, 2014
Rated 5.0 out of 5.0 by Excellent Staff Great staff, friendly at check in and willing to address any questions I had about the local area. Bed was comfortable and the room was great. Bathroom big enough and clean. November 9, 2014
Rated 4.0 out of 5.0 by Comfortable, clean room with great breakfast This was a girls weekend and we found the hotel to be very comfortable. It is located relatively close to a lot of the city's activities and shopping. I would definitely recommend this hotel to others. November 8, 2014
Rated 3.0 out of 5.0 by Fair value, could have been better Our stay was fine; nothing more. Bed comfortable; quiet room. I was surprised to find the bathroom not as clean as other hotel rooms I've visited. The shower head had black mildew between spray holes; the walls above shower had spots of mildew. The shower curtain rod was almost falling off of the wall, but secure enough that I didn't feel it needed mentioning at 10:00pm when I noticed it. The refrigerator wasn't level so I leveled it myself (easy task). Lights were not plugged in; microwave was not plugged in. I understand, phantom electrical draw, but when the room is reserved, I feel these things should be taken care of. I always pack a full vegan breakfast for my family as there aren't ANY options for us, other than dry toast and fruit, at the breakfast counter. This is very disappointing. Hashbrowns and peanut butter toast are easy additions. I didn't mention my problems to hotel staff during our stay. I waited until checkout as I did not want to change rooms in the late evening. The man at the front desk said thank you for making him aware of the issues and I was sent on my way. November 5, 2014
Rated 5.0 out of 5.0 by Great stay I was very impressed with this hotel. The rooms blew me away. They were very large and comfortable. My only complaint would be the lack of available public computers for the guests. The business center seems to be closed and there was only one computer available in the lobby which was in use by one person for well over 2 hours. Other than this, I was very pleased with my stay and will return. November 5, 2014
Rated 5.0 out of 5.0 by Great Experience, excellent service, and very relaxing I love this Holiday Inn Express. We stayed in a suite with a king bed, it was perfect. The bed is so comfortable and we loved all the pillows. We stayed for two nights and we were so relaxed. When we first got to the room we could not figure out how to turn on just the fan, we called the front desk and the maintenance person arrived two minutes later (excellent service). Breakfast was really good. This hotel is close to great shopping and restaurants. October 31, 2014
Rated 4.0 out of 5.0 by Holiday Inn GR Good location. Clean hotel. Nice rooms. Very poor choice of tv stations. I have and will still stay at this location whenever I am working in Grand RApids. October 31, 2014
Rated 4.0 out of 5.0 by Front desk I believe the staff was new and therefore did not know everything. I was there with a group splitting the room cost so the staff was not sure what to do. However Monica took very good care of us on checkout. October 31, 2014
Rated 5.0 out of 5.0 by Great no problems of any kind during my stay - thank you October 27, 2014
Rated 5.0 out of 5.0 by Exactly what I expect ...and that's a good thing. I usually pick IHG properties because I can count on a good room at a good rate, with reliable Internet access. The bed was comfortable and the noise level was quite low. You can't ask for much more than that. October 26, 2014
Rated 4.0 out of 5.0 by Above Average for a HIE Staff was friendly but not overbearing. The rooms were clean and comfortable. Fitness center leaves some to be desired as cardio equipment was sub-par. Would stay again and recommend to business travellers. October 21, 2014
Rated 4.0 out of 5.0 by Great place, but warm room We were surprised at how nice the property was and enjoyed it. Only issue we had was the airconditioning did not work well and it got too warm in the bedroom. Maintenance came up and "fixed" it, but it did not entirely fix the problem. Internet was very slow and spotty, but the facility was great and we enjoyed the suite. October 20, 2014
Rated 2.0 out of 5.0 by Long wait, understaffed My friend and I stayed here a couple weeks ago. When we came to check in around 430pm, our room was still not ready and we were asked to sit in the lobby with a lot of other people who were waiting for their room. After a half hour or so, we were called up to check in. We asked about a discount then, and the girl said we would have to call the manager on Monday. She was the only one at the desk, and obviously flustered. I would be too if I were helping people by myself while other workers stood around. Then we got up to our room and saw at least two room cleaners on their phones. When we got into our room, the couch bed was left up, microwave door open, cupboards left open, just not welcoming at all. I understand things happen, but in this case it would have been nice for the desk employee to give us a discount on our room instead of making us call. I never did call on Monday, as that's just another thing to add to my to do list. Not a great experience. October 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. I travel a lot for both business and leisure. I stay in hotels between one and two weeks per month. I found this hotel quite pleasing. The room was very comfortable. The staff was very friendly and helpful. I usually stay with a different chain and collect their award points, recently however I have become less satisfied. It was time for a change so I gave Holiday Inn Express a try and was very satisfied. I am likely to switch my allegiance. October 16, 2014
Rated 5.0 out of 5.0 by Comfortable and welcoming We were very pleased with our experience at this hotel. From the moment we entered we felt welcome and appreciated. The staff was friendly and provided great suggestions for restaurants and attractions. When we returned from dinner, we got a friendly welcome back and inquiry as to how we enjoyed our evening. The hotel is attractive and well maintained and the rooms and beds quite comfortable. Would definitely stay here again! October 16, 2014
Rated 5.0 out of 5.0 by Great stay When staying in Grand Rapids, this is a great hotel. Located right on a Meijer Store property with chain restarunts right there too. The staff is great, very clean property and clean and comfy rooms all right off the expressway and located on 28th street where there is plenty of shopping. Plus only minutes from downtown. October 14, 2014
Rated 5.0 out of 5.0 by Great Hotel Friendly Staff and great facility. Check in was easy and staff even asked how my room was as I was leaving for dinner. October 13, 2014
Rated 5.0 out of 5.0 by Nice room Our room was very nice and spacious. The bed was comfortable and everything was very clean. October 12, 2014
Rated 5.0 out of 5.0 by Great room for the value Great room for the value. Comfortable bed and great service. October 11, 2014
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