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Rated 4.1 out of 5 by 236 reviewers.
Rated 5.0 out of 5.0 by Nice Loved the separate area for the kids to be able to watch their own TV and have their own little space and they liked that too! We didn't have to all watch the same things on the Tv. Room was nice and pretty comfortable. Just wished breakfast was earlier on the day we were there, January 19, 2015
Rated 5.0 out of 5.0 by Friendly staff The staff and rooms were very nice. Perfect for traveling with children that don't keep the same hours as the adults. January 16, 2015
Rated 5.0 out of 5.0 by Good room, good price My husband and I, along with our two college-aged sons and a guest, stayed for three nights. The room was very comfortable and accommodated 5 adults easily. The food at the free breakfast was good and there was an adequate variety of food choices. The price was very reasonable!! January 11, 2015
Rated 3.0 out of 5.0 by Nice room, not nice service My husband and I stayed in the suite for 2 nights. The room was comfortable, spacious and clean. We left the room at 11 am the next day and came back around 9 pm and it was obvious housekeeping had not been in as the room was exactly how we left it: unmade bed, used towels on the floor, no replaced towels, etc. I called the front desk to let them know of the error, and to ask for more towels, and the woman's response was simply, "Oh.. I'll send over towels right away." While we appreciate the quick response in getting more towels, we did not appreciate the fact that there was no apology and also no suggestion on how she could help to fix the situation (since part of what we paid for is daily housekeeping). Upon checking out the next morning, we let a new person at the front desk know of the mistake. This time, it was clear in both her tone and facial expression that she did not care and did not think it was her problem, although she did give a somewhat sarcastic verbal apology. All in all, it was a good stay at the hotel, but it was sorely lacking in considerate staff and hospitality. We weren't that upset that the room wasn't cleaned as mistakes happen, but we were upset that the staff we interacted with clearly did not know how to behave in a courteous, professional manner when mishaps arise. January 7, 2015
Rated 2.0 out of 5.0 by Lazy cleanup on last night We stayed at this property for 4 days and 3 nights. On our second to last day, we placed the card on the bed to indicate we wanted changed sheets and left towels in the bathroom to indicate we wanted them washed. We left at 11am and returned at midnight. Upon our return, we noticed that the room had been "cleaned", but several things were left undone. The bed had been remade, but with the same old sheets. We could tell because there were pieces of our hair and lint from our clothes under the topsheet. Also, on the first night, we tossed a pillow onto the floor because the case already had what looked like a blood or make-up stain on it. We didn't think it necessary to complain since we had 3 others. After the "cleaning", this dirty pillow was just placed back onto the bed. The room has a jacuzzi in it and it clearly had not been cleaned either. I was very upset that the room had been so lazily cared for, but knew that it could not be properly addressed at midnight. I called the front desk anyway to let them know how dissatisfied I was and they offered an apology and nothing more. Normally, this wouldn't be such a big deal, but a brochure in the room specifically stated that if anything about the stay is unresolved, that portion of the stay did not need to be paid for. Surprise, surprise, no one offered this option and instead repeatedly told me that nothing could be done at that time of night. In fact, I felt like the front desk clerk was implying that it was my fault for not calling earlier. Since we had been out enjoying our day and did not assume we needed to return early to make sure the staff completed their jobs properly, I did not appreciate this approach. I've been treated much better by other companies and will not likely consider IHG properties for future Christmas visits to the area. January 5, 2015
Rated 4.0 out of 5.0 by Nice place, close to conveniences Nice rooms, loved the availability of the 2 doubles, and additional sofa bed for our tweens. great breakfast included, made our morning start very easy. pool was big enough and the kids enjoyed it, although like all hotel pools, very noisy once there were more than a dozen kids in it. staff was professional, efficient and helpful with a smile. overall one of our better experiences at a hotel for a stop and stay. good value. Close to Pando Ski park and lots of restaurants close by. walking distance to Meijer for any conveniences. January 4, 2015
Rated 5.0 out of 5.0 by Nice place, a little hard to get to. The staff were great and very eager to please. The Inn was very clean and had a nice room. Other Inn's I have stayed at acknowledged my rewards membership a little bit better than this one did. The pavement leading to the Hotel was in pretty rough shape, it didn't make for a good welcome mat. Other than that, we had a good experience all the way around. January 3, 2015
Rated 2.0 out of 5.0 by comfortable bed but not great service just because something was left there, dose not mean it wont be missed. January 2, 2015
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