Rated 4.1 out of 5 by 167
Rated 2.0 out of 5.0 by Elas average room
The room and hotel were average to fair. Breakfast was not worth trying. We ended up having breakfast out. The hotel staff were not very attentive. I would reccommend a different hotel.
July 23, 2014
Rated 5.0 out of 5.0 by Drivetruck Friendly professional staff
That staff were exceptionally friendly and accommodating. A well managed hotel that is clean and comfortable. I will be returning upon next visit to Grand Rapids, MI.
July 21, 2014
Rated 5.0 out of 5.0 by Cadillac Family reunion
it would be helpful to have a Holiday Inn sign on the backside of the bulding. I came from the back and did not realize I was at the right place until i drove around.
July 18, 2014
Rated 3.0 out of 5.0 by kelli b POOR MANAGEMENT
Everything was great other than the internet being down the entire week I was there. they claim a "big storm" knocked it offline. I called the IT Hotline 10 times and never got a response or a fix. Cant really conduct business without internet so that was a huge issue. In addition to that, I had scheduled a 4am shuttle to the airport for my 5am flight. Shuttle driver, of course, no showed. They claimed they had to "call and wake him up" and that I "should have no worries" getting to the airport. Wrong. If it wasn't for Drake and another hotels shuttle, I would have missed my flight. He pulled at all stops and got me there thank god.
July 18, 2014
Rated 5.0 out of 5.0 by Dad45 Great comfort and price
My family and I had two rooms duriing the Fourth of July weekend at this hotel. The staff was great! Very helpful and the facility was very nice for the price. Great place to stay for a family get away.
July 15, 2014
Rated 1.0 out of 5.0 by MsHelena6185 Needs management improvement
Dirty bathroom, vent not working properly, poor breakfast selection, Morning manager did not care about guests or their concerns.
July 10, 2014
Rated 5.0 out of 5.0 by Alyssa24 Excellent service
Very nice suites. Good price. Fast and available shuttle service. Highly recommend.
July 10, 2014
Rated 3.0 out of 5.0 by dxa3 Grand Rapids Visit
My reason for visiting the Grand Rapids area was for business. Unfortunately, I worked some terrible hours that did not allow me to experience the area.
During my stay at Holiday Inn Grand Rapids, my experience was less than pleasant. Below are my experiences.
- Tech Center computer had problem with the internet.
- WIFI signal was weak.
- Laundry facilities was dirty and machine out of order.
- From what I noticed. My room had not been cleaned and sheets changed for 3 days.
- Witnessed rude customer service at the front desk.
I travel throughout the country for work and always stay at a Holiday Inn. Fact is, I am at a Holiday Inn / Kansas City now.
The Grand Rapids location was close to my work site and convenient to shops, restaurants, freeways and airport. I am sorry for writing this review. I still stand loyal to the IHG system.
July 9, 2014
Rated 4.0 out of 5.0 by aat2014 Very friendly staff and pet friendly.
Very nice hotel for the price. Close to what we needed without the downtown pricing. Pet friendly without overpriced pet fees. Would stay here again when visiting Grand Rapids area.
July 9, 2014
Rated 5.0 out of 5.0 by mjk12 Good service
The staff was very helpful. The manager even had maintainence move a bench outside the front door so we could park our motorcycles a little out of the rain.
July 5, 2014
Rated 3.0 out of 5.0 by Busy Travelin' Mom Comfortable stay but a little on the dirty side
We have always had great success at Holiday Inn Expresses. This Holiday Inn Express, however, was decent but not the best. The bathroom toilet barely flushed, the tub backed up when showering, a towel had a stain on it, and there was dust on the t.v. stand. I noticed more bugs than usual in the pool area which led me to believe they did not maintain the area very well. The worse was by the side door... someone had left a rug, sofa cushion, and dirty coffee cup lid laying on the floor by the stairs. During my stay, it was never cleaned up. On a good note, the beds were clean and comfortable, and the breakfast was wonderful. We had to stay in town 1 more night but chose another hotel instead of this one.
July 3, 2014
Rated 5.0 out of 5.0 by chapps0327 best stay yet in grand rapids
stayed here in the past and it only gets BETTER will return soon THANK YOU TO THE STAFF !!!!!!!!!!
July 2, 2014
Rated 5.0 out of 5.0 by tb56nc Great service
The staff is great room was always made up nice would recommend this property will stay if and when I return to GR
June 29, 2014
Rated 1.0 out of 5.0 by CA01 Horrible experience and unclean
Never stay here again. Dirty facilities, horrible customer service
June 28, 2014
Rated 3.0 out of 5.0 by rxron Maid service problems
The last night we were there our room was not cleaned and serviced
at all we left our room at 10 AM and did not return till 9 PM and found no maid service at all We did not not leave our quiet please card in the door. We expressed our complaint at the front text and they said they were sorry and apologized..That should not happen, and we are priority members
June 25, 2014
Rated 5.0 out of 5.0 by blessedmomma Helpful, friendly staff!
Beautiful facilities and rooms. Staff was more than helpful for any request we made. Went above and beyond helping us find things to do in the area.
June 23, 2014
Rated 5.0 out of 5.0 by Morgan1984 Easy Stay
The hotel staff is very friendly. I travel a lot, so I like to have nice workout equipment. This is not very updated, though it claims it is on the website. The elliptical is old and very loud, distracting. Overall, the hotel is clean, the pool is nice. I do wish they had 24 hour coffee like the Hampton Inn does.
June 23, 2014
Rated 5.0 out of 5.0 by Rick24014 It was my Birthday
Not only did they recognize that I am a platinum member, they also wished me a happy birthday. The room was great, the staff was great, and the location is great. Thank you.
June 22, 2014
Rated 5.0 out of 5.0 by Jaramo33 servicio excelente
Agradecer las atenciones y paciencia de su personal extranjero en sus instalaciones
June 21, 2014
Rated 5.0 out of 5.0 by me to Comfortable bed and very convenient layout
We were in Grand Rapids for a baseball tournament and were very pleased we chose to stay at the Holiday Inn Express and Suites. The rooms are so spacious and convenient for relaxing and sleeping. I was able to curl up on the couch with my knitting and watch TV after a long day at the ball field while my husband stretched out in bed and slept. The breakfast room was very busy but plenty of room for everyone and choices were filled as fast as possible.
June 19, 2014
Rated 5.0 out of 5.0 by janice48 Nice room, friendly staff
Room was very nice, comfortable, and had all the conveniences that we needed--mini fridge, coffee maker, TV, comfortable bed. The breakfast fell short, but a large group was there, and certainly it was difficult to keep up with the volume of people all at one time. I don't fault the hotel, as you can't control that nor the people sitting at the tables. They are guests of the hotel and can't be asked to leave their table just because other guests are waiting for one. Other than that, it was a great place to spend the night.
June 18, 2014
Rated 5.0 out of 5.0 by Squatch June 2014 Visit
This Holiday Inn is our Grand Rapids standby. Friendly staff. Easy access from the airport, freeway, and to downtown, quiet, clean, and well maintained. The Meijers store next door is a big plus.
June 18, 2014
Rated 3.0 out of 5.0 by What's up with the Tigers Decent Stay
The 2 complaints were the first night the chlorine in the pool was awfully strong the first night and the internet speed was pretty slow and unreliable. For the price, should have had better quality
June 16, 2014
Rated 5.0 out of 5.0 by Exec Platinum Traveler Excellent room, excellent rest and excellent staff.
Great location only ~three miles from the Grand Rapids International Airport. Comfortable, quiet, first floor room / suite with easy access to all of our business home office facilities. Helpful staff for any little item you might need. Fair price for the value. Free breakfast every morning.
June 16, 2014
Rated 5.0 out of 5.0 by HitachiPerson Great Place
I loved my stay and enjoyed the comfortable and the staff was excellent.
My only problem with the location was the manager. The manager was vibrant and very friendly, however. I didn't appreciate seeing her cleavage while checking into my room. In my opinion, her shirt was too low as a manager. Modesty is important to me as a patron. No other woman at this location dressed as the management did.
June 16, 2014
Rated 5.0 out of 5.0 by cac953 Would like Queen - not Double beds
Wish they had 2 queen beds instead of 2 double beds.
June 14, 2014
Rated 5.0 out of 5.0 by pete2014 Super Comfortable
I loved the thick pillows and the bed. Had very restful sleep.
The room had plenty of space for me to uncrate my racing bike, and get all my gear ready for the National Championships.
June 11, 2014
Rated 5.0 out of 5.0 by Marty927 Great Hotel in Grand Rapids
This is a great Hotel with an Excellent staff. They were all extremely pleasant and helpful. Highly recommend. he value is very good.
June 9, 2014
Rated 4.0 out of 5.0 Very Nice
Nice location, quiet, comfortable LARGE room. Tried to enjoy the pool and hot tub, however the adult swim from 10pm - 11pm was no adult swim. The children were VERY loud and the pool was too small to avoid their splashing. After a long day on the road I just wanted to relax at the pool and it was far from relaxing. I asked the front desk to clear the noisy children out, but they didn't. Staff stopped by twice but failed to clear the pool of noise. Not even enough room to get in the hot tub with all the people and kids. Breakfast was good. Small breakfast area though and a line formed and it was hard to maneuver around tables and people. No noise from airport or highway.
June 6, 2014
Rated 5.0 out of 5.0 by Johnson1205 Great Find
I visit Grand Rapids frequently and have stayed at a number of hotels in the area. I wish I had found this property sooner! Terrific value, large comfortable rooms, quiet, helpful staff, and the list could go on. It is tucked away off the main road so be sure to check the directions for its location, but the location is very accessible.
June 3, 2014