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Rated 4.1 out of 5 by 169 reviewers.
Rated 4.0 out of 5.0 Very Nice Nice location, quiet, comfortable LARGE room. Tried to enjoy the pool and hot tub, however the adult swim from 10pm - 11pm was no adult swim. The children were VERY loud and the pool was too small to avoid their splashing. After a long day on the road I just wanted to relax at the pool and it was far from relaxing. I asked the front desk to clear the noisy children out, but they didn't. Staff stopped by twice but failed to clear the pool of noise. Not even enough room to get in the hot tub with all the people and kids. Breakfast was good. Small breakfast area though and a line formed and it was hard to maneuver around tables and people. No noise from airport or highway. June 6, 2014
Rated 5.0 out of 5.0 by Great Find I visit Grand Rapids frequently and have stayed at a number of hotels in the area. I wish I had found this property sooner! Terrific value, large comfortable rooms, quiet, helpful staff, and the list could go on. It is tucked away off the main road so be sure to check the directions for its location, but the location is very accessible. June 3, 2014
Rated 5.0 out of 5.0 Great Overall Overall we had a great stay. Bed comfortable. Room very clean. Hallways quited during sleeping hours. Breakfast was good. We were there for business reasons. Air conditioner not working the first night but when we told them about it the next morning it was fixed within an hour. I would advise checking the rates daily. We reserved online weeks early and ended up paying a higher rate than if we would have reserved a day or two ahead at the front desk. Front desk had said at the time that the online rate was cheapest available but ended up not being the cheapest. June 1, 2014
Rated 1.0 out of 5.0 by Non smoking property, was a joke! Stayed in room 119, only room down the hallway that did not have a no smoking sign on it. Tried to open window, but did not help. We're told upon check in, that this was the only room left in the hotel. Apparently there was a wedding in progress . Bathroom needs repairs. Hotel website photos mis-leading. Property very old. Stayed one night, had to catch an early morning flight. Called front desk before I went to sleep for a 6:00am wake up call. Over sleep since the wake up call did not happen by the hotel system. One would think that if your hotel has "airport" in it you would make a wake-up call system impeccable. Upon check in, several guests smoking outside front entrance. Yuck! This hotel has loose standards about the real meaning of a non-smoking property. Never again, will I use the Holiday Inn Express chain. This review will also be posted on Yelp. Never again. May 28, 2014
Rated 5.0 out of 5.0 by Wedding Weekend My husband and I were looking for hotels in the area for a great place to stay at a great price for our out of town guests for the wedding. The staff were cheery and helpful in showing us two different types of rooms offered for their guests. They gave us a great deal and we reserved 15 rooms. We had a couple of special requests and the staff was happy to assist us. First we asked for a handicap room for one set of grand parents. Second we asked to use a conference room on Sunday morning so our family could get breakfast from downstairs and enjoy breakfast with each other in the conference room. Third we brought in welcome bags and each one got to their rightful owner. Fourth the shuttle driver took our guests to and from the Grand Volute Ballroom in Lowell. Everyone we encountered was professional, helpful and polite. Our guest loved the place and all the ammenities. Thank you for making our weekend enjoyable. May 25, 2014
Rated 5.0 out of 5.0 by Excellent staff Have stayed here a few times with always the same results. Clean, comfortable rooms with an absolutely excellent staff - especially the front desk group. Thanks for yet another good experience. May 19, 2014
Rated 5.0 out of 5.0 by Excellent visit Be and my family truly enjoyed our stay and shall return. May 19, 2014
Rated 3.0 out of 5.0 Poor Television selection Very Very Basic channel selections, I mentioned this last year but nothing has changed May 18, 2014
Rated 1.0 out of 5.0 by Noise - Cold Water Do not stay on the third floor the noise from the A/C vents was extremely loud. IT takes ten minutes to get hot water to the sink or shower. We will not stay at this location again. May 14, 2014
Rated 5.0 out of 5.0 by exceeded expectations wow! Fabulous overnight stay! From great location to pleasant staff to wonderful sheets! May 14, 2014
Rated 4.0 out of 5.0 by TV Channels I missed not being able to watch NBC SN (NHL hockey) May 13, 2014
Rated 3.0 out of 5.0 by over all nice ..except a few things We thought the room was nice and comfortable. The reason we picked the room we did was to use the jacuzzi ...however that was a problem, My husband sleeps in longer than myself.and so my plan was to use it bright and early ( while he sleep in ). That was not to be...no hot water ! From 7 am till 830 am no hot water. I was bummed ! So..I got in the shower..again ..only warm water ! By the time there was hot water..we had to leave. I wish we didnt spend the extra to upgrade to a jacuzzi room ( no hot water ).The bed and pillows were very comfy. The room set up is nice. May 5, 2014
Rated 1.0 out of 5.0 by Management I had problems with the cleanliness of my room. I wrote an e'mail to management and received no reply. To be ignored when trying to get resolution is the worst customer service. May 4, 2014
Rated 5.0 out of 5.0 by Another Wonderful Stay As usual a wonderful stay. Even with the lacrosse and soccer teams. Kids were running up and down the hall and told John and he shut it down right away. Don't know where the parents are that say they will watch things on these trips. The staff here is awesome, always friendly and helpful. This property is close to everything. April 2, 2014
Rated 3.0 out of 5.0 by Jacuzzi suite nice but... The jacuzzi suite was nice to stay in, but felt like it needed a facelift. It was alright for a night. The rest of the room was decent. It was overall pretty clean except for a clump of hair near the base of the tub and lots of dust on the potted plant. Overall, I'd stay here again, but most likely in a standard room. The breakfast was decent. Standard offerings for free breakfast. The biscuits and gravy were good. Didn't try the pancakes. March 26, 2014
Rated 5.0 out of 5.0 Awesome staff and great rooms My stay was extremely great with an awesome staff. Everybody made my stay at this property a great experience. March 23, 2014
Rated 4.0 out of 5.0 by Comfortable and clean Staff needs some improvement. Comfortable bed staff had some issues.The night manager woke us up at 2am because we had a 12pm wake up call WHAT?! That woke up the baby and other children. I've seen better breakfast choices. When we called the hotel direct because the express way just close due to a bad storm and accidents the hotel staff quoted us a $40 higher rate than the 800 holiday in #. Over all I liked the hotel just issues with the staff. February 23, 2014
Rated 1.0 out of 5.0 by Slipping fast I stay at this property about 8 times a year. February 10 was my last time. All my flights were late and I got to the hotel at 10:00pm. The girl checking me in was on the phone the whole time she checked me in. She wasn't talking a lot, but it was in her ear the whole time. I had a long rough day - a smile would have been nice. This isn't the first time the check in has been poor. Neither side door key lock worked. So when I went out to my truck using the side door, I had to walk all the way around. It was 4 degrees out. I moved my truck to the other side and that side door key lock didn't work either. Come on..... I realize MI received a lot of snow this year. But the game plan for plowing the parking lot has created fewer parking spots and no side walks. Finally, there has been a gold Chevy Blazer or GMC Jimmy parked on the West side of the parking lot for over 2 years. Some of the tires are nearly flat. With the limited parking due to snow, it really irked me - it is parked right in front of the side door. No exaggeration - it has been there at least 2 years. I just booked another night in Grand Rapids and chose a different hotel. This one has been slipping down hill fast and I won't stay there again. I have plenty of choices. . February 14, 2014
Rated 3.0 out of 5.0 by Staff I have stayed here previous times in the past and never have had an issue actually I rather like this location. This time however, the staff accussed me of potentialy stealing extra towels and pillows which I always ask for and said i would have to come up to the front desk to get toliet paper, later bringing it to my room and apologizing, after my room wasnt serviced! Yep new employees perhaps?? Change in manamgement over the last few months??? Maybe a bad weekend for them! February 12, 2014
Rated 4.0 out of 5.0 by Not a bad place to stay Older place but kept fairly nice. They should offer complimentary breakfast to the guests. February 8, 2014
Rated 3.0 out of 5.0 by Disappointment When I call for pick up at the airport, I was informed that 10 minutes the driver would be there. Earlier in the evening, I was told by another agent that the shuttles runs every 10 minutes till midnight. After arrival about 10:30, I called for the shuttle. After 40 minutes in the cold weather sub zero I called an another agent said she call to see where the driver was. It took another 20 minutes waiting in the cold before the driver arrive. The other Holiday Inn shuttle and Crown Plaza shuttles past me at least 2 times a piece. I was so sorry the reservation was made at the site. The "excuse" from the driver, went to another site to get other partiers and return them to their "hotels". Would have been nice to have that information while in was in the cold. January 27, 2014
Rated 5.0 out of 5.0 by Great Room and Friendly Service We stayed at for my daughter's cheer competition and although there was a VERY horrible grp of ppl there for the same competition (different cheer grp then ours) and caused a LOT of problem for the hotel staff and patrons, we found ways to avoid them and enjoy our stay. Our room was at the end of the 3rd floor and was VERY NICE, clean and quiet. I was VERY impressed with how the entire staff handled the unruly, extremely rude and loud families who were drinking in the hallways, bad mouthing other teams and just letting their kids run wild. I truly feel this property is a very very good place to stay and will most defiantly bring my family back. Whatever we needed the staff was very quick and very friendly. The room was very clean and the bed was very comfy!! Whatever bad comments are left on here, are not the way we experienced our two nights. You get what you give! January 24, 2014
Rated 5.0 out of 5.0 by Holiday spirit First time we used this facility. Husband and I flew from Grand Rapids to Dallas over the Christmas Holiday. This year was a particular challenge for me as my husband has been diagnosed with memory loss and his mobility is difficult. The staff couldn't have been more helpful to my every request. We had a room on the first floor, we had parking while we were gone, our room was clean and orderly. Desk personnel assisted me with printing boarding passes. Staff assisted me in the workout room and were immediately there when I called. The morning breakfast was wonderful. Staff was constantly cleaning and replenishing. I felt the hotel was clean and well managed. On our return flight we arrived late and decided to stay over again. We had a first floor room that had a couple maintenance problems. I left this information at the desk and they were grateful for my input and I felt they would be handled. The shuttle to and from the airport was an added benefit. We shall return. January 11, 2014
Rated 5.0 out of 5.0 by hotel The whole experience was wonderful...room, pool, hot tub and location. Just loved it January 9, 2014
Rated 4.0 out of 5.0 by Convenient and Clean We stayed here three times in the past two weeks while shuttling from the airport on various trips. Being across from Meijers grocery is quite convenient. We always have a fast check-in, easy shuttle to airport and back; great value for the price. Very comfortable king size bed. Nice to have the suite option with a small fridge/microwave and the separate room to relax and watch tv. We will continue to use this hotel after having tried several other hotels on 28th Street in Grand Rapids. January 8, 2014
Rated 5.0 out of 5.0 by Comfortable spacious, furnished suite and great service I stayed long term here and loved the area, felt safe, liked the friendliness of staff and manager, received a great service throught my entire stay. January 8, 2014
Rated 5.0 out of 5.0 by Awesome Stay This stay was pretty great! The room and staff were fantastic! My only concern is that there wasn't enough parking. But that is understandable as my stay was over new years eve. The room was a bit more expensive than desired, bug understandable.. January 5, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Experience We stayed New Years Eve, They offered a package that included a shuttle and party bus that drove back and forth from downtown GR to the hotel. It was such a great value, not to have to worry about traffic or driving on such a fun holiday! The hotel and rooms were clean and welcoming, Very nice and up to date, the staff were all friendly, accommodating, and knowledgable, I would 1000000% love to do it again next year. Special thanks to MONIKA! She was nothing but helpful during our stay! I only wish she didn't have to work til 3am so she could have had a drink and enjoyed her new years like she helped us too. YOU'RE THE BEST MONIKA!! January 4, 2014
Rated 3.0 out of 5.0 by Eh..... I didn't bring a tape measure with me, but I'm almost positive that their "queen" beds were fulls or doubles. January 4, 2014
Rated 4.0 out of 5.0 by Bed & couch Our King size bed was very clean & comfortable, but the pillows were very soft, even those labeled firm. The pull-out sofa was short and had a very thin mattress. The breakfast ran until 10 am which was very appreciated since we like to sleep in. January 2, 2014
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