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Rated 4.2 out of 5 by 395 reviewers.
Rated 5.0 out of 5.0 by Grand Rapids Nice hotel, updated rooms. close to several restaurants. good breakfast November 23, 2015
Rated 5.0 out of 5.0 by business stey The room was clean and quiet and I was able to work easily in the room November 21, 2015
Rated 3.0 out of 5.0 by Good location, not great stay The rooms were not very clean when we arrived and they did not clean our room during our stay. The beds were hard which made sleeping difficult. The location was good. It made accessing 28th Street easy. November 18, 2015
Rated 2.0 out of 5.0 by Decent for the money Extremely hard to find the hotel. No signage that could be found at night, and hotel was directly behind another hotel. Staff standoffish, no hot water in shower at any time, basic breakfast, too much chlorine in pool. November 11, 2015
Rated 4.0 out of 5.0 by Value? The only problem I had with this site was the price really. Pretty expensive. Had to switch to this location due to my daughter's soccer game getting moved from Cadillac to here. Got the room at the last minute but no discount at all and thought we were getting one, probably could have gotten it cheaper online. The tax is pretty expensive added up to almost 15%! The door caught on the sofa bed when it was open and the cupboards caught on the ceiling when they opened. Other than that, the room is nice and spacious and very clean and comfortable. Only other problem is very minor, the "freezer" portion of the refrigerator didn't work at all. Bought my daughter and I some small ice cream cups around 6pm and they pretty much melted by 10pm. November 11, 2015
Rated 5.0 out of 5.0 by Wonderful hotel, close to Airport and Shopping My husband and I have stayed at this hotel for the past 8 years for leisure purposes. It's always been clean and the staff have ALWAYS been friendly and willing to help if needed. It's nice, knowing you can expect a great hotel experience once you've booked your room. Rest assured, (no pun intended) it's a great place to stay. November 11, 2015
Rated 5.0 out of 5.0 by Always a great experience in Grand Rapids. Never had a bad experience here. Excellent pool and fantastic breakfast. Great layout for the rooms - kids on one side , adults on the other... November 10, 2015
Rated 2.0 out of 5.0 by Shouldn't have the name "Holiday Inn Express" I was in town for 2 days on business. I selected this hotel because I have stayed at Holiday Inn Express's in the past and they have always been super nice. This one however was not. My hotel room looked and smelled old. The "in-room" refrigerator was frozen over and was barely cold. The bathroom tiles were dirty and the ceiling looked like it had mold or remnants of old food stuck to it. The a/c / heater rattled and didn't seem to work properly. Also I took breakfast back to my room from the great room so I could do some work, and then had to leave in a hurry. I left my food plate on the desk because there weren't any trash liners in the trash cans. When I returned at 6pm the same day, my plate was exactly where I left it, and my room had never been cleaned!!! The whole hotel in my opinion was in terrible condition. November 6, 2015
  • 2015-11-27 T14:14:53.864-06:00
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