Rated 3.6 out of 5 by 113
Rated 3.0 out of 5.0 by tm75 Avoid the Restaurant
I knew going in that this was an older hotel - as I have stayed there in past years . . . but we booked it because I knew the pool area was nice and would be a good winter getaway for my daughter. Unfortunately, upon arrival, a large party had already taken over most of the pool area and they occupied the gathering space all night - propping doors open, playing loud music, and making it difficult to move through the space. The staff did nothing about this.
We decided to eat in the restaurant rather than going out as it was very cold - and the service was TERRIBLE. The waitress was not familiar with the menu and the food, when it finally arrived, was unimpressive. The appetizers were bland and did not come with enough bread for the amount of dip and we were told that we couldn't have any more. The veg served with the meal came cold and the salmon came without the sauce. Other people in our party had cold, bland nachos as an appetizer. The dessert was the only redeeming part of the meal. The breakfast buffet the next morning was cold and rubbery.
The rooms were fine - nothing spectacular and did not have mini fridges or microwaves.
I'm not sure that I would be a repeat customer - just overall an unimpressive stay.
January 7, 2014
Rated 4.0 out of 5.0 by Kzak New Years Eve
We had 10 people for dinner, some of the dinner was cold, if we go next year, we would skip the dinner and just go for the party which was great! They had great entertainment and great food!
January 4, 2014
Rated 4.0 out of 5.0 by sm50 great service small room
This hotel desperately needs updates. The staff was excellent and the food was wonderful.
January 4, 2014
Rated 4.0 out of 5.0 by Jjnedd New Year's Eve party
We had a great time for New Year's Eve. We thought the price was a little too high because there was 15 % tax on package. Band was good and so was the food.
January 4, 2014
Rated 5.0 out of 5.0 by breton21 Very nice staff
Thanks to Andrew for his usual good service, and others at the front desk.
January 3, 2014
Rated 5.0 out of 5.0 by That1guy217 Great Quality and Incredible value
We were visiting from out of town for a wedding! We were very impressed with the quality and value of this hotel. Beds were some of the most comfortable I have ever slept in!
January 2, 2014
Rated 2.0 out of 5.0 by kevin8462 Mattresses are worn out!
What can i say? I felt like I was sleeping on the side of a hill, I constantly had to re-position myself to keep from rolling into the large divet in the mattress. We stayed 2 nights, I complained about the mattresses and they gladly moved me across the hall to a room that had the exact same worn out mattresses as the first room. They really need to spend some money on new mattresses.
January 2, 2014
Rated 5.0 out of 5.0 by Team4 Banquet Room
Were guest for a graduation event in one of the Banquet Rooms. I was very pleased with the facility. Everyone was quite friendly. I appreciated being in the same place as my sleeping quarters. And i saved the Best for last...... The food was EEE-maculant!!! I would definitely recommend the Crowne Plaza to anyone.
January 1, 2014
Rated 1.0 out of 5.0 by Happy29 My last Stay at Crowne Plaza Grand Rapids
I have stayed at this Crowne Plaza for the last 5 years, when I am working in Grand Rapids. Usually 4-5 different stays a year. Yes, this is an old and tired hotel, in desperate need of an update. Rooms do NOT have refrigerators, and are small. But the location, and staff, and Plat member lounge kept me coming back.
This was my last stay, as the staff has gone downhill with the hotel. Front desk check in was not only slow (reserved room 2 days in advance and they had nothing ready) Girl at check in was too busy chewing what looked like a one of those huge gumballs, to speak clearly, no recognition as a plat member. Lady running lounge did nothing but complain about her personal life (do I really want to hear this when I am trying to relax?)
The room, this must be the last place that does not have a fridge in every room, toliet barely worked, toliet/shower portion of bathroom is so tight, you have to snake around door to access shower. Basically, the rooms have not chanved, but the staff has. I will be trying the HIE across the street next time that is newer and gets great reviews.
December 8, 2013
Rated 2.0 out of 5.0 by flyguy72 Crowne Plaza Level
This is not a Crowne Plaza caliber hotel. it is very old and outdated. Don't be tricked by the name Crown Plaza!!!!!!
December 7, 2013
Rated 3.0 out of 5.0 Help you need an update and attention to detail
First three times I went to the counter there was no one present, I had to wait, then when I did get someone to ask a question to, I got I don't know and sorry we are out of shaving cream, we are out of razors,
then I was told that some would be brought to my room I waited 2 hours and 30 min and went to the store and got them my self.
Hotel is out dated bed was ok every thing just needs to be updated or steam cleaned with bleach badly
November 24, 2013
Rated 3.0 out of 5.0 by drewhbend Average
This is an older property and it is clear no money has been used to update the decor or rooms. nothing really negative about the place but nothing really great about it. If I return to area I would likely choose a different property. One item that was nice but then turned out odd was the use of the gym about a block away. At first I thought this would be nice but then when I got to the gym I think it was clear no management from this hotel has been there. This was a very old gym that was not very clean and looks like nothing had changed in it ( equipment etc.) since about 1980. Staff at hotel was pleasant but average at best.
November 18, 2013
Rated 2.0 out of 5.0 by Betsy789 Disappointed
From the moment that my colleague and I walked into the property (a very loud Karioke night in the bar) we were a bit dismayed. Neither one of us was acknowledged as an IHG rewards club member (I am Gold, he is Platinum) even though we had made our reservations online while logged in. I had to ask to change rooms as I had a smell of stale smoke in my first room. Neither one of us had gotten our keys programmed to use the Elite guest lounge for breakfast and evening access so we had to ask for our keys to be rekeyed.
The pillows were all firm and lumpy, the fitness center had one treadmill out of order, and my final bill (and my colleague's as well) were incorrect by $30 for one night and $40 for the second night. Oh, and I have not yet received the points for my stay.
The only positive factors were the Elite guest lounge - good breakfast and evening snacks, and the restaurant reccomendation that we got at the front desk during check-in.
November 15, 2013
Rated 3.0 out of 5.0 by Lorikae Nice hotel
This is a nice hotel and it was clean. I was disappointed with how chilly the pool was. My kids stayed more in the hot tub because of it. The breakfast was fantastic, probably one of the best I have had at a hotel and the staff was very friendly. My only other issue was that the guy in the room next to us and the people across from us were partying until after midnight which was loud and obnoxious, it kind of ruined our night. The walls are very thin but I guess a lot of hotels are.
November 15, 2013
Rated 3.0 out of 5.0 by HermanB Businrss at the airport
Airport pick up was great. I rode over with a flight crew. I had to wait until clerk took care of flight crew even though I was inside at check in desk before the flight crew. Also clerk almost seemed annoyed to have to help me. No thanks for being a rewards member. The trash in the room had not been emptied. Free happy hour is not free you must buy two drinks in the lounge. Service in the restaurant was great. have not seen my dinning rewards points yet.
The hotel is close and convenient to the airport with the shuttle.
I know this sounds negative but I have stayed here before and had no issues. I will stay again.
November 9, 2013
Rated 5.0 out of 5.0 by Jruss45 Great Experience
These days, it's so hard to know what to expect from a hotel. I think we get accustomed to a certain level of quality, sometimes lower quality than we should expect, and our perspective is out of line. I was well pleased with the staff at this hotel, especially the staff in the restaurant/bar at the hotel. The room was immaculate every day when I returned to the hotel after a full day of learning at the University of Farmers. Very comfortable bed, pillows, and amenities. Overall, a great experience.
November 5, 2013
Rated 4.0 out of 5.0 by Recenttravelerdude Recommend for park and fly
Recommend this facility. Nice room, clean, nice staff. Shuttled us for a park and fly with great attitude.
November 4, 2013
Rated 2.0 out of 5.0 by applehazar Tired worn hotel
This property is in dire need of a refresh. Bed sagged in the middle. Furniture very fragile and old. Room lighting very out dated. Bar out of all draft beer and most bottled beers. I suspect they cannot pay their bills. it is not hard to get beer delivered. Common areas have no heat. This used to be a good property but time has not been kind.
October 29, 2013
Rated 5.0 out of 5.0 by joefrugal Great stay! Highly recommended
The rooms and staff was great, and close to shopping and dining. I enjoyed my stay.
October 27, 2013
Rated 2.0 out of 5.0 by EEEEeeeee Old and worn
Checked in bed spread has a 4" hole and tear dead center. How this could not have been seen is beyond me. Tile everywhere is cracked. Needs a retro bad.
October 19, 2013
Rated 3.0 out of 5.0 by ScottD1966 Crowned Plaza Lansing Mi
The public areas of the hotel were very nice, however when I went to my room my toilet had not been cleaned. There was stained water and toilet paper in the bowl and urine stains on the rim. I was also surprised and disappointed to find that as a Platnum IHG member when I asked about bottled water for the room I was referred to the gift shop. I have become accustomed to receiving a complimentary bottle at most every hotel I stay at, and I stay in hotels three nights a week every week. The overall appearance of the hotel was very nice. The bed was very comfortable. I just wish customer service matched the outward appearance and more attention was paid to house keeping.
October 18, 2013
Rated 5.0 out of 5.0 by JA1957 Convenient location.
We enjoyed our stay at this location. Very close to friends that live nearby, close to Downtown. Great breakfast, with an excellent waitstaff, and quick turnaround from order to delivery. Would definitely stay again.
October 11, 2013
Rated 4.0 out of 5.0 by Countrygirl74 All together....ok.
clean and friendly. It was ok. It was a clean room and nicely prepared for guests. Some light bulbs needed replacing and bathtub took forever to drain. Furniture could use updating too.
Otherwise, it was a pleasant stay.
October 9, 2013
Rated 5.0 out of 5.0 by BKinTPA My recent stay
I recently stayed at the crown plaza grand rapids for the a local event. I felt the room, and amenities were fabulous. I had 2 rooms and not one single complaint. I travel a fair amount and would stay here again if I return to the area. The staff arranged for a 5am transport to the airport and a 415 am wake up call.
October 2, 2013
Rated 3.0 out of 5.0 by Joe1717 Not up to Crowne Plaza Standards
The beds were very hard and uncomfortable. The bathroom door handle was broken. The place needs to be updated.
September 28, 2013
Rated 4.0 out of 5.0 by Jrando Outdated hotel
This hotel was ok...just ok. It was clean and comfortable but very outdated (ie carpeting etc). I also didn't care for having to pay $8.00 for a continental breakfast (cereal, milk, etc). Just not someplace I would visit again.
September 27, 2013
Rated 4.0 out of 5.0 by Rula Very happy with the room and service
The thing I HATED was being harrassed by the person I spoke to when I made the mistake of saying I would be willing to talk to a "representative" about the rewards program. I didn't realize what that was about. He would not take no #about joining the timeshare program# for an answer. I finally had to be rude and hang up!
September 25, 2013
Rated 4.0 out of 5.0 by TeamMommy Great place
While parts of the facility seem rather outdated, I was still impressed with the value and level of service received at the Crowne Plaza in Grand Rapids. The elevators are very outdated and food is very costly. But if you need a nice place to lay your head and take a dip in the pool, then you can't go wrong at this location.
September 12, 2013
Rated 5.0 out of 5.0 by auntJ1 "over and above"
The staff at Crowne Plaza went "over and above the call of duty" in helping us with our unique needs. My elderly parents needed * a wheelchair and *assistance finding the way back into the hotel. They took their time to care for us and assist us with these needs This has been a repeat visit for us. We enjoy the breakfast buffet, and the location and ambience are great! Thank you!
September 11, 2013
Rated 5.0 out of 5.0 by JoeDe GR always a great place to come back too
I have had the opportunity to visit this Crown Plaza in GR often through the years, the staff is always very welcoming, the rooms clean and fresh and overall service outstanding. As a business traveler I would highly recommend this IHG location for business or pleasure travel.
They also recently upgraded their internet service. This location has 5 thumbs up from this traveler - keep up the great service and work!
September 10, 2013