Rated 4.1 out of 5 by 191
Rated 4.0 out of 5.0 by MichiganLeft Above Average for a HIE
Staff was friendly but not overbearing. The rooms were clean and comfortable. Fitness center leaves some to be desired as cardio equipment was sub-par. Would stay again and recommend to business travellers.
October 21, 2014
Rated 4.0 out of 5.0 by REDDOLPHIN Great place, but warm room
We were surprised at how nice the property was and enjoyed it. Only issue we had was the airconditioning did not work well and it got too warm in the bedroom. Maintenance came up and "fixed" it, but it did not entirely fix the problem. Internet was very slow and spotty, but the facility was great and we enjoyed the suite.
October 20, 2014
Rated 2.0 out of 5.0 by Emily D Long wait, understaffed
My friend and I stayed here a couple weeks ago. When we came to check in around 430pm, our room was still not ready and we were asked to sit in the lobby with a lot of other people who were waiting for their room. After a half hour or so, we were called up to check in. We asked about a discount then, and the girl said we would have to call the manager on Monday. She was the only one at the desk, and obviously flustered. I would be too if I were helping people by myself while other workers stood around.
Then we got up to our room and saw at least two room cleaners on their phones. When we got into our room, the couch bed was left up, microwave door open, cupboards left open, just not welcoming at all.
I understand things happen, but in this case it would have been nice for the desk employee to give us a discount on our room instead of making us call. I never did call on Monday, as that's just another thing to add to my to do list. Not a great experience.
October 17, 2014