Rated 1.0 out of 5.0 by JAY1234 VERY BAD EXPERIENCE
UPON ENTERING ROOM FIRST THING I NOTICED WAS A WET DAMP SMELL. ON THE SIDE OF TH JACCUZI THERE WAS A WET TOWEL THAT I ASSUME WAS LEFT THERE BY HOUSE KEEPING I NOTIFIED THE STAFF AND THEY REMOVED THE DISGUSTING TOWEL. I REQUESTED THE OTHER JACUZZI ROOM BUT WAS TOLD IT WAS UNAVAILABLE BUT I WOULD HAVE THE TOTAL COST OF THE ROOM LOWERED AND AGREED. THE NEXT DAY THE STAFF ACTED LIKE THEY DIDNT KNOW ANYTHING BUT GAVE ME A NUMBER TO CALL BEEN TRYING TO RECTIFY THIS SITUATION FOR ALMOST 4 DAYS NOW. I WOULD SUGGEST GOING TO ANOTER HOTEL AND NEVER CHOOSING THIS HOTEL IF YOU WANT TO HAVE A DECENT TIME.
April 1, 2013
Rated 5.0 out of 5.0 by Schatzi Great hotel
Enjoyed my stay. It snowed, and parking lot was cleared.
March 30, 2013
Rated 5.0 out of 5.0 by 1959 nice....
spent a week here, room was great , place was quiet , and staff was nice.
March 27, 2013
Rated 5.0 out of 5.0 by Dinty Great staff, nice room
This is a great leisure stay property. Room was enormous, and amenities reviled those of an embassy suites. Sitting area with sofa and coffee table. Two very comfortable queen beds. Lots of power outlets, fridge, microwave and coffee.
Pool opens at 5am for late night/ early morning swim. Also had hot tub, but it should be called a tepid tub.
Nice business center, little store, boardroom and conference center.
And SMOKING ROOMS, must be the last hotel on earth to offer those! Nice place!
Had to checkin very late and overslept checkout by an hour and a half before the staff even bothered me.
March 24, 2013
Rated 5.0 out of 5.0 by Mrsmax great service
I had a wonderful experience with my stay at the Holiday Inn Expres. Each time I have stayed T THIS HOTEL IT HAS BEEN GREAT. THE STAFF IS VERY FRIENDLY AND ACCOMODATING.
March 22, 2013
Rated 5.0 out of 5.0 by Pat12 Great stay
We have used this hotel in the past it is close to relatives in the area. We like the clean and spacious rooms. We like the breakfast, it you can't get enough to eat there you never will, and the food is good, hot and the service staff are always making sure everything is full and ready. I would recommend this hotel to others and believe the price is not out of line.
February 6, 2013
Rated 1.0 out of 5.0 by mark3927 Front desk service
I found the front desk clerk to be very pleasant and professional. When inquiring about restaurants, she was knowledgeable and able to provide excellent directions to the one chosen for our meal.
January 18, 2013
Rated 3.0 out of 5.0 by cjmcclellan1 Room is good, pool has an issue
This Holiday Inn is an average - not great, not bad, with regards to the room. The trouble is, the pool has a chemical problem - every guest's eyes were BURNING. It was New Year's Eve, so most guests did not want to just skip the pool, it seemed, and people were trying to put up with the burning, but many had to take breaks out in the hallway, and EVERYONE (about 30 people# were complaining about their eyes burning. So, basically, I would pass on this property if you intend to swim, because some other guests had been there before and said they always have a problem with the pool #not sure why they return#. Room is fair - nicely appointed, but kind of older looking #or slightly shabby?) Lobby is nice, and the staff was friendly. It is quiet, and stay was comfortable in the room. Basically, this property is good if you get a good price and don't plan on swimming.
January 13, 2013
Rated 5.0 out of 5.0 by Cyn67 Holidays in Grandview
Very comfortable rooms/beds and clean. Front desk staff and housekeeping staff excellent! Great breakfast area and choices.
January 2, 2013
Rated 5.0 out of 5.0 by Caveman256 Great Staff
Wow! When I checked in (I am a Priority Rewards Member), Laura was the GREATEST she upgraded my room, offered me a snack and was the sweetest Holiday Inn employee that I have ever met. I have never been treated that great at any hotel. Thank You!!!!!!
December 18, 2012
Rated 4.0 out of 5.0 by chipmonk My stay
Through no fault of the hotel my wife and I got sick on our recent stay. I believe it was food poisoning from a local restaurant there in Kansas City Mo. The satff was great in helping us through our suffering. I am sorry for the problem that our sickness caused but the staff took it all in stride. They are to be commended for their understanding. We will definitly be staying there on any return trips to Kansas City Mo.
December 2, 2012
Rated 5.0 out of 5.0 by Alfiedo Easy access to Freeways, good service
Nice place to stay, close to downtown Grandview, Had trouble with the thermostat control.
November 28, 2012
Rated 5.0 out of 5.0 by DNCER Great place to stay
We stay at this hotel whenever we visit our son in Kansas City, MO. Staff is very helpful and nice. Beds are comfortable with several different kinds of pillows. Breakfast is great. Great place to stay.
November 23, 2012
Rated 5.0 out of 5.0 by heaven36 Amazing hotel! One highlight of our trips!
We live in West Virginia and make a trip to Kansas City about four or five times a year. After an eleven hour drive, its always comforting to know that the Holiday Inn at Grandview awaits us. They have always been very helpful and personable staff. Rates are just what we are looking for and the accomodations are more than expected. We dont even consider other hotels in the area. Great place to be at home away from home!
November 20, 2012
Rated 5.0 out of 5.0 by kfs67 Great service, comfort and location
Great service, comfortable and clean rooms, and good location
November 9, 2012
Rated 5.0 out of 5.0 by Ohana305 Multiple visits....great service every time!
I made three separate reservations for the 4th, 6th and 10 October. I was very pleased with the facilities and the friendly staff. On two occasions I did not check in until after 9pm and the evening staff was very helpful too. The rooms were all CLEAN and the beds very comfortable. I enjoyed the breakfast service twice. Good variety of foods. One morning the pancake machine was broken but they did not put an "out of order" sign on it. I did not get to use the workout room or pool but did note that both areas were very clean. I will use and recommend Holiday Inn Express.
October 22, 2012
Rated 3.0 out of 5.0 by 0000 FAIR
Not bad for the money and location. Would stay again....
October 12, 2012