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Rated 4.7 out of 5 by 135 reviewers.
Rated 5.0 out of 5.0 by Great Hotel in Grand Rapids Stayed at the Holiday Inn Express for business. The beds were comfortable and the rooms were very clean. The internet was easy to access October 9, 2014
Rated 5.0 out of 5.0 by Always a pleasure Good beds provided solid sleep. Quiet and away from the city noise. Staff is always pleasant. Just a short distance to downtown GR with easy access up 196 to Market Street and into GR. October 8, 2014
Rated 5.0 out of 5.0 by great stay as usual stayed here many times and always first class for a reasonably priced stay. Always try to stay here on a visit to the area. October 7, 2014
Rated 4.0 out of 5.0 by Comfortable stay for business Friendly and attentive staff. Location convenient to other venues, but out of the way. Ask for rooms facing the front of the hotel as there is some highway noise at the back of the hotel. Only gnat bite was room receipt wasn't under door morning of checkout and I was in a hurry to depart... had to wait for clerk to process. Other than that, fine value. October 5, 2014
Rated 5.0 out of 5.0 by Have stayed here a couple times. And.... It seems to get better each time. The staff is the greatest. I've even booked rooms for my kids when they go out of town for conventions. Best rest in Grand Rapids area! October 1, 2014
Rated 5.0 out of 5.0 by Clean room The room was very clean, did not have a smell of cleaning products and was very comfortable. The furniture was attractive, the chair comfortable. The room was dark enough and quiet enough to be able to get a good night sleep . It was a nice break from my normal routine. October 1, 2014
Rated 5.0 out of 5.0 by Awesome hotel I have stayed in hotels all over the US and have to say this was one of the best I have been in. My only "bad" thing to say is that my stay was only one night--I would gladly have stayed longer. Thank you for making my weekend in G.R. excellent. September 30, 2014
Rated 5.0 out of 5.0 by Love It One of the better hotels in the area. Very clean and have the best staff. September 23, 2014
Rated 5.0 out of 5.0 by Great place to stay Clean room, comfortable bed and pillows, good breakfast area and food selection, nice location, and really enjoyed looking at the vegetable garden that's adjacent to the parking lot. September 23, 2014
Rated 5.0 out of 5.0 very good hotel attentive personnel. very clean rooms. good breakfast variety. September 22, 2014
Rated 4.0 out of 5.0 by Great Service Check in was very pleasant and effortless. Desk clerk, when asked about a good local place to eat, recommended Ucellero's, which was an excellent choice. The hotel was a little bit hard to locate. The closed and semi-abandoned mall across the street kind of detracted from the good quiet atmosphere.. Overall we were pleased with out stay at this hotel. September 21, 2014
Rated 4.0 out of 5.0 by Friendly staff and great service As before, Nate at the front desk is a jewel and an asset to the hotel. Well dressed, well mannered, friendly as well as efficient. He also remembered us from our last stay two months ago. September 16, 2014
Rated 5.0 out of 5.0 by Great Property Very nice and clean hotel. Very comfortable and relaxing room. Nice breakfast each morning. September 14, 2014
Rated 5.0 out of 5.0 by Great overall experience Would highly recommend this location. Close to downtown and the beaches. Friendly staff. Very accomdating. Good price. September 4, 2014
Rated 5.0 out of 5.0 by Good night and a great start Arrived to the hotel late for a mid morning appointment the next day. The fitness room was open before going to bed and the pool open in the morning. The bed was comfortable and the everything was in place. September 1, 2014
Rated 4.0 out of 5.0 by Friendly staff and could be cleaner though We were comfortable in our room however the cleanliness could be better. We found that the room cleaner did not vacuum our room but only quickly made the bed and changed the towels. Also we had an incident with a car key that was missing in which we were told days after our stay that they miraculously found it in the breakfast area in a chair. Now we know that we checked those chairs ourselves several times retracing our steps and our key was not there. We suspect that the cleaner either took it or accidently threw it away and they later found it. August 28, 2014
Rated 1.0 out of 5.0 by Was rook clean? Several things caused us to think the room wasn't cleaned properly. We didn't bother the staff about this. August 27, 2014
Rated 4.0 out of 5.0 by Excellent choice This particular hotel is right off the expressway with plenty of restaurants nearby. The staff was friendly, rooms clean and we will for sure go back to this property in the future. The only thing I didn't like was the people smoking outside the entrance/exit doors. I don't care that they smoke, but it would be nice as a non-smoker to not have to walk through it as I enter/exit the building. August 20, 2014
Rated 5.0 out of 5.0 by Great Stay Friendly staff, clean, nice rooms/food, Would recommend this hotel to anyone visiting the west side of Michigan. Good value for location - not too far from coast, Holland, and Michigan Adventure August 19, 2014
Rated 5.0 out of 5.0 by Great customer services Don't get rid of Judy, incredible lady. With great customer appreciation! Always look forward to seeing her in the morning. August 18, 2014
Rated 5.0 out of 5.0 by Best Hotel I've Been To In a While My friend and I traveled to Michigan and were excited to see that the Holiday Inn Express was very well kept and cared for. We were surprised to learn that the hotel was 10+ years old, as it looked nearly new. The rooms were well appointed and in excellent condition. The amenities were fantastic. The room lighting was not the best for knitting, but you can't have everything! My companion who traveled with me commented that the room was as nice as a very upscale hotel where she had recently stayed, and she was extremely impressed. August 15, 2014
Rated 5.0 out of 5.0 by Great service, friendly staff!! Greeted by friendly staff (Jamel), very clean lobby. Nice size room, conformational bed and clean. Nice pool, very clean. Clean breakfast area. August 14, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable This Holiday Inn Express was in a perfect location for proximity for access to Grand Rapids.for our needs. Our first reaction upon entering the hotel was positive. The lobby and breakfast area was very clean. Our room was not far from this area and the fitness area. Beds were comfortable and bathroom clean and adequate. The inside pool seemed larger than most along with a whirlpool, .a pool table, and an arcade area. If we were to be in this area again, my husband and I would stay again. August 12, 2014
Rated 4.0 out of 5.0 by Great property Staff was friendly rooms were awesome, except for the elephants up above us. The breakfast was good except it was still frozen. Would definitely stay here again. August 11, 2014
Rated 5.0 out of 5.0 by Great service. Great amenities The front desk staff were extremely nice and helpful. We got turned around on our way to the hotel and the front desk member talked us through directions and went above and beyond for us. My kids enjoyed the pool area. The breakfast provided had something for everyone. August 10, 2014
Rated 5.0 out of 5.0 by Great staff and confortable room The hotel was excellent and good value for the money. My only quibbles are the quality of the breakfast food (the room was great) but it's free so I should not complain and the fact that a sign at the end of the entrance driveway would help people find the hotel. The staff were very helpful in every way possible. If I return to Grand Rapids I would definitely stay here again. August 8, 2014
Rated 5.0 out of 5.0 by Great service from all staff The staff was very helpful in giving us places to eat and directions to some of the sites. Room was comfortable and very quiet. August 7, 2014
Rated 5.0 out of 5.0 by Get Away I hadn't stayed at a Holiday Inn Express for a long time. I was pleasantly surprised! We would definitely go back. I loved the pancake machine. If you could have provided better weather we would have taken that too. July 29, 2014
Rated 2.0 out of 5.0 by Overall Hotel Experience We stayed at this property in March 2014 and had a good experience. However our stay in July 2014 was not good. The first night we arrived late and we noticed the room we were assigned had been smoked in however tolerated it for the night. We asked to be moved to another room and the new room was clean and had no smoke odor. However the floors, stairwells and lobby all had a noticeable cigarette smoke smell and this persisted for the four days we spent at this property. We had two other family members in two other rooms staying at the same time and all commented about the smoke odor in the common areas and also in one of their rooms. July 27, 2014
Rated 5.0 out of 5.0 by nice place to stay excellent atmosphere and great service and good food, but a little pricey! July 24, 2014
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