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Rated 4.7 out of 5 by 113 reviewers.
Rated 4.0 out of 5.0 by TV and lighting The TV service is bad, The "satellite" connection was constantly pixilating. Audio is terrible. One of the worst TV setups I have experienced. We were moved from our first room because the TV was all messed up - no local channels and audio was horrible. The lighting left much to be desired. Very dark. June 5, 2014
Rated 5.0 out of 5.0 by Get what you pay for We booked this location for a volleyball tournament and enjoyed the location and its amenities. I have to say that it worked well for our stay, but seemed a little pricey. When we stayed at a Holiday Inn Express in Indy the price was lower and the breakfast had more choices, like turkey bacon and eggs with cheese. I think we would stay here again with a discount. June 5, 2014
Rated 4.0 out of 5.0 by convenient location and nice rooms will be returning here even though we had a day when our room was not cleaned or made up. everything else was pretty good. June 4, 2014
Rated 5.0 out of 5.0 by Clean, well-kept hotel Rooms were clean and nicely decorated and the beds were comfortable. Hotel looks new. Would definitely stay here again. June 3, 2014
Rated 5.0 out of 5.0 by Highly recommended! AA++ This Holiday Inn Express is highly recommended. Very clean and great staff. The beds are very comfortable and have both firm and soft pillow options. The breakfast was great and the property was well kept. The hotel is in a great location 5 minutes away from the local mall and a cabelas and close to downtown . May 28, 2014
Rated 2.0 out of 5.0 by One Giant Slumber Party I was fortunate to be staying there while some kind of NCAA event was going on in Grand Rapids. My good luck was to be in a room smack dab in the middle of the nighttime gabfest & just down the hall from the ice machine which was dispensing cool relief for sore muscles for most of the night. I believe a Platinum member could have been tucked away in a quiet corner somewhere, so I'll show my appreciation by never going back. May 26, 2014
Rated 5.0 out of 5.0 by Excellent Staff and Well Maintained Hotel One of the best hotels I stay at during yearly business travel. Staff is excellent and everyone greets you. Rooms were neat and clean and the hotel is in a nice location. Also, they have passes to a gym right around the corner. Will definately stay again when in the area. May 5, 2014
Rated 5.0 out of 5.0 by Great service, AGAIN!! This was our 4th visit to the Grandville Holiday Inn and all four visits have been outstanding. We come to visit our daughter and grandchildren who love to come to the hotel to swim in the pool when we are there. We will continue to stay here for all our future visits. If I had to give a con, it would be there is no breakfast meats available on the weekends.LOL April 24, 2014
Rated 5.0 out of 5.0 Great! Always a smooth stay and a great and friendly staff. I always try to stay here when I come to the area April 16, 2014
Rated 5.0 out of 5.0 by Great stay! We had a great stay at this hotel. Ben at the front desk was very helpful, suggesting restaurants and giving us a toothbrush for one that was left at home. Breakfast options were generous. My only disappointment was that I was only there for one night - I'd have enjoyed a day just to relax and play. April 14, 2014
Rated 5.0 out of 5.0 by A Great Family Getaway We took our 9 year old and 4 year old for a night away on spring break. We were so pleased with the the accommodations of this Holiday Inn Express! It was clean (which matters to me a great deal) and the facility had a great pool area. I especially enjoyed our time, because it wasn't crazy full like the water park hotels. It was a comfortable and relaxing family adventure - with outstanding service and super accommodations! I highly recommend! April 11, 2014
Rated 5.0 out of 5.0 by never had a bad experience here For the past 5 years we have been using this hotel exclusively. Our daughter goes to GVSU and this place has always had a place for us when we needed it. Hopefully our next visit won't be our last (our daughter graduates), because she is staying in the area to further her career. So we will still be able to come here to visit her and be pampered as well. Your staff has never refused a request or approached us without a smile and genuine concern. Thank You April 7, 2014
Rated 3.0 out of 5.0 by Not the family getaway I had expected I booked online in advance a poolside room. However, when I got to the hotel they informed me that they decided to give that room away and instead tried to "upgrade" me to a better room. The only reason I booked at this hotel was so I could have a poolside room with my family. Afterwards I found out that there are zero rooms actually poolside, but I didn't appreciate the hotel making the decision to change my room when that was not what I asked for. I was also upset that the hotel pre-charged my credit card before we even stayed the night there AND they put pending charges on your card for "incidentals" for every night that you book. I am a responsible person and IF I incur charges, then I will pay them before I leave. I have a hard time with ANYONE putting charges on my credit card without just cause. With this said, I will not be staying at this hotel in the future. There are other equivalent stays that are much more respectful of their guests. April 2, 2014
Rated 5.0 out of 5.0 by GREAT HOTEL for FAMILY We loved our stay at this hotel. The pool was beautiful, and many other games were available (my husband and son loved the pool table). The price was fantastic for the quality of room and service. I wish I could remember the name of the girl who was working the desk when we arrived (Friday, March 21), because she was exceptionally helpful, hospitable, and courteous. And the beds - wow - my husband, son, and I each commented on how comfortable the beds were. We have Sleep Number beds at home (which I really don't like) and are thinking we may want to purchase the same hotel mattresses! The breakfast selection was wonderful, and the woman responsible kept all clean and well stocked. They even had a machine that made pancakes; that was a hit with the kids and adults. The breakfast area was very roomy, too. My family and I look forward to trips to Grand Rapids so we can enjoy another stay in this hotel. We'd give it 10 stars if we could! March 25, 2014
Rated 5.0 out of 5.0 by Great Experience with Staff and Service We stayed here for a volleyball tournament and were treated very well by staff. We spent the evening in the breakfast when we returned form our first day of play and were able to relay and enjoy our friends. We did not use the pool but it was clean and looked welcoming. Breakfast was ready when we got up for an early day and the staff kept it well stocked. We accidentally left our computer when we checked out, called the hotel the next day when we realized it and were again treated very well. They offered to send the computer to us, but we deided to majke the 2-1/2 hour trip back to get it that night. The manager and front desk clerk were very welcoming and apologetic, even though it was our fault. We highly recommend this hotel and would definately stay here again if we have to return to Grand Valley for another tournament. March 8, 2014
Rated 5.0 out of 5.0 by Nice Place to Stay Convenient location with dining very close by. Will stay here again. Check-in staff very friendly and knowledgeable. February 28, 2014
Rated 5.0 out of 5.0 by Great hotel, service, and always a smile!! Jenny is friendly and accomodating. The breakfast lady always had the food stocked and a smile on her face. The front desk staff was helpful and let us hang out Sunday morning in the lobby for my Father-in-law and his new bride to open their gifts while out-of-town family was still there. Overall great hotel, definitely recommend it!! February 12, 2014
Rated 5.0 out of 5.0 by Grand Rapids sw Excellent property. Good work facility, pool, and hot tub Atmosphere of breakfast area& lounge very nice. The staff particularly very friendly and professional. Particularly Ben at front desk. February 3, 2014
Rated 5.0 out of 5.0 by Great stay and price Heavy sno, roads undrivable. The hotel had everything we needed, restaurant across the parking lot that will deliver, great pool area with a pool table and foosball, a large breakfast area and at a great price February 3, 2014
Rated 5.0 out of 5.0 by Great Relaxing Hotel Highly recommend this for business and leisure as well. Great staff and super amenities. February 2, 2014
Rated 5.0 out of 5.0 by Great place to relax and staff very professional I've been to several different hotels in the area. This is my favorite. The staff is friendly and professional. The rooms are clean and everything works! Although a bit pricy, I feel like I am getting my money's worth. Thanks to the staff and keep up the good work! January 27, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I stay at this Holiday Inn more than any other during my travels. The level of service is always excellent no matter who helps me. The room is comfortable and the set the standard for their facility that I compare others against. I highly recommend their hotel to anyone. January 26, 2014
Rated 4.0 out of 5.0 by Nice property My room was a tad noisy, but not bad. Staff was good. Breakfast was standard HIE. all in all it is a good place ton stay.. Would not hesitate to stay there again. January 25, 2014
Rated 5.0 out of 5.0 by excellent stay When we got there even though there was snow and salt everywhere outside the lobby was spotless. The front desk staff was very prompt and courteous. The room was spotless and had everything it promised. We stayed in a jacuzzi room and it was spectacular. The tub was clean and felt great. The hotel was very quiet and the pool was clean and the hot tub by the pool was excellent as well. Overall one of the best Holiday Inns I have stayed in. January 11, 2014
Rated 5.0 out of 5.0 by Great stay! We had a five night stay at this property and would highly recommend it to others. The staff was very kind and helpful. Our visit was pleasant and memorable. Thanks! January 6, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Spent the Christmas holiday in Grand Rapids and stayed at this hotel. The staff was very polite whenever we needed something, they went out of the way to provide my son and I what we asked for. The room was very clean and comfortable. Breakfast was great each day. Each time we came back to the hotel the staff greeted us with a welcome back. Hope you had a great day. I will stay here again the next time I come to visit with my family and I will recommend it to friends of mine also. January 3, 2014
Rated 5.0 out of 5.0 by Great hotel We were in town for a family get-together. Initially we were in a balcony room overlooking the pool. It was really great except for the burn in your nose due to the chlorine fumes! If it was just my husband and I we might have just dealt with it, but we had our 3 month old with us so we decided to see if we could switch rooms. Front desk staff was great and gave us another King room. They have a great breakfast, too. We love staying here and will continue to do so whenever we are in town. December 25, 2013
Rated 3.0 out of 5.0 by Kalamazoo Business Trip I travel quite a bit for work. I was in the Kalamazoo area and looking for a place to stay, chose Holiday Inn Express because the properties are quite consistent. This property just isn't. Unfortunately the property right across the parking lot was a better fit at a lower price. I always use the fitness center in motels and the fact that they advertise this one having on on site fitness center is a stretch. One low quality treadmill and not much else doesn't qualify as a fitness center. Just not up to Holiday Inn Express standards. December 7, 2013
Rated 5.0 out of 5.0 by Ben was The Best I stayed with you for 10 days. It was a pleasant experience all around, but Ben at the Front Desk "hit the ball out of the park". Ben has outstanding customer service skills, I wish he worked 7 days a week! November 17, 2013
Rated 5.0 out of 5.0 by Poolside Room was worth the extra price We were meeting our adult children and young grand daughters to celebrate a birthday. Everything was clean and ready for us when we arrived, and I am glad we choose the poolside rooms. We got some great pictures of the grandbabies swimming from the balcony level. November 1, 2013
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